Remove File Recovery Virus (Uninstall Guide)

File Recovery is a malicious program that will display fake alerts, claiming that several hard drive errors and computer issues were detected on your machine.
In reality, none of the reported issues are real, and are only used to scare you into purchasing File Recovery and stealing your personal financial information.
Apart from the bogus alerts and warning,this rogue software has changed your desktop background to a solid black color,has hidden your files and folders and it’s causing browser redirects.
As part of its self-defense mechanism,File Recovery has disabled the Windows system utilities, including Task Manager and Windows Registry and is block you from running certain programs that could lead to its removal.

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If your computer is infected with File Recovery virus,then you are seeing this images:

We strongly advise you to follow our File Recovery virus removal guide and ignore any alerts that this malicious software might generate.
Under no circumstance should you buy this rogue security software as this could lead to identity theft,and if you have, you should contact your credit card company and dispute the charge stating that the program is a scam and a computer virus.

Registration codes for File Recovery
As an optional step,you can use the following license key to register File Recovery virus and stop the fake alerts.
File Recovery activation code: 56723489134092874867245789235982
Please keep in mind that entering the above registration code will NOT remove File Recovery from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.

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File Recovery Removal Instructions

STEP 1 : Start your computer in Safe Mode with Networking

Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.

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STEP 2: Remove File Recovery malicious proxy server

File Recovery may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

Start the Internet Explorer browser and if you are using Internet Explorer 9 ,click on the gear icon (Tools for Internet Explorer 8 users) ,then select Internet Options.
Go to the tab Connections.At the bottom, click on LAN settings.
Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

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STEP 3: Run RKill to terminate known malware processes associated with File Recovery.

RKill is a program that will attempt to terminate all malicious processes associated with File Recovery virus,so that we will be able to perform the next step without being interrupted by this malicious software.
Because this utility will only stop File Recovery running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

While your computer is in Safe Mode with Networking ,please download the latest official version of RKill.Please note that we will use a renamed version of RKILL so that File Recovery won’t block this utility from running.
Download RKillYour download starts right away.
Double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with File Recovery.
RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.

IF you are having problems starting or running RKill, you can download any other renamed versions of RKill from here.
When Rkill has completed its task, it will generate a log. You can then proceed with the rest of the guide.

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 4: Remove File Recovery malicious files with Malwarebytes Anti-Malware FREE

Download the latest official version of Malwarebytes Anti-Malware FREE.
Download MalwarebytesFree official installer. Your download starts right away.
Start the Malwarebytes’ Anti-Malware installation process by double clicking on mbam-setup file.
When the installation begins, keep following the prompts in order to continue with the setup process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finish button. If Malwarebytes’ prompts you to reboot, please do not do so.
Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
On the Scanner tab,select Perform full scan and then click on the Scanbutton to start scanning your computer.
Malwarebytes’ Anti-Malware will now start scanning your computer for File Recovery malicious files as shown below.
When the scan is finished a message box will appear, click OK to continue.
You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selected button.
Malwarebytes’ Anti-Malware will now start removing the malicious files.After completing this task it will display a message stating that it needs to reboot,please allow this request and then let your PC boot in Normal mode.

STEP 5: Double check your system for any left over infections with HitmanPro

This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
Download HitmanProOfficial Sophos download. Free scan, free 30-day trial to remove threats.
Double click on the previously downloaded fileto start the HitmanPro installation.

IF you are experiencing problems while trying to starting HitmanPro, you can use the “Force Breach” mode.To start this program in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
Click on Next to install HitmanPro on your system.
The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on Next to start a system scan.
HitmanPro will start scanning your system for malicious files as seen in the image below.
Once the scan is complete,you’ll see a screen which will display all the malicious files that the program has found.Click on Next to remove this malicious files.
Click Activate free license to start the free 30 days trial and remove the malicious files.
HitmanPro will now start removing the infected objects.If this program will ask you to restart your computer,please allow this request.

STEP 6 : Restore your shortcuts and remove any left over malicious registry keys

File Recovery has moved your shortcuts files in the Temporary Internet folder and added some malicious registry keys to your Windows installation , to restore your files we will need to perform a scan with RogueKiller.

Please download the latest official version of RogueKiller.
Download RogueKillerOpens the download page in a new tab.
Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
After the scan has completed, press the Delete button to remove any malicious registry keys.
Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.

STEP 7: Unhide your files and folders

File Recovery modifies your file system in such a way that all files and folders become hidden, to restore the default settings , you’ll need to run the below program.

Download the Unhide utility, to unhide your files and folders.
Download UnhideYour download starts right away.
Double-click on the Unhide.exe icon on your desktop and allow the program to run.The whole process should not take more than 10 minutes to complete,and at the end this utility will generate a report.

STEP 8: Get your desktop look back!

File Recovery changes your desktop background to a solid black color,to change it back to default one follow the below instruction.

Windows XP : Click on the Start button and then select Control Panel. When the Control Panel opens, please click on the Display icon. From this screen you can now change your Theme and desktop background.
Windows 7 and Vista : Click on the Start button and then select Control Panel. When the Control Panel opens, please click on the Appearance and Personalization category. Then select Change the Theme or Change Desktop Background to revert back to your original Theme and colors.

If you are still experiencing problems while trying to remove File Recovery from your machine, please start a new thread in our Malware Removal Assistance forum.

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Your progress

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Let us know how the guide worked for you.

Mona Carabulea14 years ago
All I can say is a BIG: THANK YOU!!
You saved my laptop!

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Z
Zvjezdan Veselinovic14 years ago
Actually, it is the File Recovery Virus. They disabled my adaptor for my LAN. I now just undisabled it. Should I reinstall Malwarebytes?

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1. Z
  Zvjezdan Veselinovic14 years ago
  In reply to Zvjezdan Veselinovic
  I am running in normal mode now, where the kill worked and I reinstalled Malwarebytes. I updated it and it is scanning now. Is it safe for me to scan in normal mode now that I have internet? Or no???
  
  Reply Report
  1. Stelian PiliciTeam14 years ago
    In reply to Zvjezdan Veselinovic
    Hello,
    Yes,you also run this scan while in Normal mode.
    Good lucK!:D
    
    Report
S
shots14 years ago
Worked like a charm! Thanks so much!

Reply Report
1. bxdobs14 years ago
  In reply to shots
  Possibly a new twist, Vista Machine SP2 infected 9/9/2012 … in Safe Mode with Networking there was no proxy setting … however … there was something running in the background changing any attempts to connect to the internet specifically something was changing the TCPIP IP value … regardless of the addresses set, the moment the Network dialog is closed the IP address reverts to 192.168.210.152 … so … I went in to Regedit and searched for this IP address and removed all Gateway, and other related keys for this IP address … I then unistalled the Wireless Driver (device manager) then allowed the manager to reinstall the device drivers … this appears to have broken the hold on whatever was taking over the TCPIP IP settings … I am currently running Malwarebytes
  
  Note: I had removed this drive and installed as a slave drive on another machine … it took over 5 hours to scan 190GB on an Esata port using Malwarebytes but this procedure didn’t touch this virus??? It only found 4 unrelated issues … now in safe mode after 30 minutes Malwarebytes has found another 26 issues and still running.
  
  I suspect Malwarebytes may have issues with “MS” file Security when a drive is mounted as a slave … most of the vista files have permissions which won’t match the host machine.
  
  Reply Report
M
Mike14 years ago
Thanks for the help, I got everything back to usual. But then 3 hours later, the same thing comes back up even after I quarantined it. This time, the process name was different but it was under the same description in task manager “AAW.” Did I do something wrong, or is this forever reoccurring?

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1. S
  Stelian PiliciTeam14 years ago
  In reply to Mike
  Hello Mike,
  Can you please run a scan with Combofix, ESET online scanner and post the logs here so that I can get an idea on what’s going on:
  
  STEP 1 : Run a scan with Combofix
  
  Download ComboFix from one of the following locations:
  
  COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
  COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
  
  VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop
  - Close any open browsers.
  - Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
  - WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  - Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  - If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  1. Double click on ComboFix.exe & follow the prompts.
  2. Accept the disclaimer and allow to update if it asks
  3. When finished, it shall produce a log for you.
  Notes:
  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
  STEP 2: Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  NEXT,please run a scan with HitmanPro and RogueKiller as seen on the guide.
  Waiting for your reply to tell me if your machine is ok and the logs from this utilities.
  Reply Report
P14 years ago
Thank-you very much for this guide. I’m a novice and your instructions were dummy proof.

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Sherrie14 years ago
Too little too late. I purchased this software and my computer crashed shortly thereafter. I will contact my credit card provider on this information. Much appreciated

Reply Report
1. Stelian PiliciTeam14 years ago
  In reply to Sherrie
  Hello Sherrie,
  You should contact your bank as soon as possible!Also you should do a scan with the above utilities because this virus is still on your computer even after you have purchased the rogue antivirus.
  
  Reply Report
M
Mike14 years ago
Why is it that when I ran RKill, it didn’t actually find anything to terminate. I clearly had the file recovery virus.

Reply Report
1. Stelian PiliciTeam14 years ago
  In reply to Mike
  Hello Mike,
  Please go ahead with the scan recommended in the guide,then reply back and tell me how everything is working.
  
  Reply Report
J
Jason14 years ago
I got this thing on my work laptop while working at home over the weekend. I can’t get the hitmanpro free 30 day license because it detected my computer as a commercial domain. Do you recommned an alternative?

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1. S
  Stelian PiliciTeam14 years ago
  In reply to Jason
  Hello Jason,
  We can manually remove this files however let’s see if we can get rid of some of them using the below software:
  1.Run a scan with Kaspersky Virus Removal Tool
  Click here to download the Kaspersky Virus Removal Tool.
  1. Save it to your desktop.
  2. Double click the setup file to run it.
  3. Follow the onscreen prompts until it is installed
  4. Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:
    
    System Memory
    
    Hidden startup objects
    
    Disk boot sectors
    
    Local Disk (C:)
    
    Also any other drives (Removable that you may have)
  5. Then click on Actions on the left hand side
  6. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
  7. Click on Automatic Scan
  8. Now click the Start Scanning button, to run the scan
  9. After the scan is complete, close the program
  2.Run a scan with Eset Online Scanner.
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  NEXT,please re-run a scan with HitmanPro and post the log or a screenshot here and I’ll give you instructions on how to remove the left over files.
  Good luck!
  Reply Report
O
Oly14 years ago
I’m getting and error when I try to run Malwarebytes in both the safe mode and normal modes with XP. I have run as administrator, but get gui “setup” “Access is denied” click OK and then get “ERROR” gui “setup was not completed…..”Please correct the problem and run Setup again” . I’ve tried several times as different Admins, Safe mode, etc. can’t get by this Access denied… ?

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1. S
  Stelian PiliciTeam14 years ago
  In reply to Oly
  Hello Oly,
  STEP 1: Run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:
  1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
  2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
  3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
  4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
  5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
  6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
  7. Upon completion of the scan, if anything has been detected, click on Show Result
  8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
  9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats
  STEP 2: Run a scan with RogueKiller
  1. Please download the latest official version of RogueKiller.
    RogueKiller Download Link (This link will automatically download RogueKiller on your computer)
  2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Scan button to perform a system scan.
  3. After the scan has completed, press the Delete button to remove any malicious registry keys.
  4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.
  STEP 3 Please perform a scan with HitmanPro as seen on the guide.
  If you are having problems starting this program please use the ForceBreach mode as described in the guide.
  
  STEP 4: Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  Waiting for your reply to tell me how everything is running!
  Good luck…
  Reply Report
A
Aaron Z14 years ago
I got all the way to the hitmanpro part but the program says that it is not activated. I can’t find the 30 day free trail and it only gives me the option of purchasing. Did they change that recently? Now they want $19.95 for 1 year. Is there another program that I can usej for free?

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to Aaron Z
  Hello Aaron Z,
  We can manually remove this files however let’s see if we can get rid of some of them using the below software:
  1.Run a scan with Kaspersky Virus Removal Tool
  Click here to download the Kaspersky Virus Removal Tool.
  1. Save it to your desktop.
  2. Double click the setup file to run it.
  3. Follow the onscreen prompts until it is installed
  4. Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:
    
    System Memory
    
    Hidden startup objects
    
    Disk boot sectors
    
    Local Disk (C:)
    
    Also any other drives (Removable that you may have)
  5. Then click on Actions on the left hand side
  6. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
  7. Click on Automatic Scan
  8. Now click the Start Scanning button, to run the scan
  9. After the scan is complete, close the program
  2.Run a scan with Eset Online Scanner.
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  NEXT,please re-run a scan with HitmanPro and post the log or a screenshot here and I’ll give you instructions on how to remove the left over files.
  Good luck!
  Reply Report
J
Jae14 years ago
Thank you very much for your complete step by step instruction to restore my computer to the normal state. I will try to find a way to help others FREE just like you are doing. God Bless You!

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1. kim14 years ago
  In reply to Jae
  OMG YOU ARE FANTASTIC n A GODSEND….TYVM for this!!!!! WOW U ARE GREAT!!!
  
  Reply Report
Craig Williams14 years ago
Excellent article. Worked a treat. Easy to follow.

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Henrik14 years ago
Great article, thanks!!!!!!!!

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ScottR14 years ago
Thanks, this is a great thread. I think I got rid of the virus, but it seems to have disabled my internet. I have a TP Link wireless USB, and it no longer even acknowedges it is attached (when I plug/unplug the USB connection, the activity light on the unit does turn on). Can this virus “destroy” hardware? Or is there just some setting I need to reconfigure?

Thanks!

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1. ScottR14 years ago
  In reply to ScottR
  Actually, got it. Virus had disabled it, just a matter of going into device manager. Phew! Thanks again, very well written tutorial!
  
  Reply Report
Bob14 years ago
I’ve removed the Windows Recovery virus from quite a few computers using the ‘old and true malware tools’. But, your procedure and very good description of how to do it is one of the best I’ve seen. I found your site by ‘googling’ the virus, and want to say that it’s ‘one hell of a good site’. everything is readable, usable and very clear. The virus is gone and thanks to you it was real easy,, thanks again ,
Bob Smith
Robert Smith Consulting
Fort Bragg, California

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sanddunesaddict14 years ago
I followed the instructions and File reovery is still on my computer…
My catalyst control center keeps popping up with errors.

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to sanddunesaddict
  Hello sanddunesaddict,
  Can you please run a scan with Combofix and ESET online scanner and post the logs here so that I can get an idea on what’s going on :
  
  STEP 1 : Run a scan with Combofix
  
  Download ComboFix from one of the following locations:
  
  COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
  COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
  
  VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop
  - Close any open browsers.
  - Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
  - WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  - Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  - If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  1. Double click on ComboFix.exe & follow the prompts.
  2. Accept the disclaimer and allow to update if it asks
  3. When finished, it shall produce a log for you.
  Notes:
  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
  STEP 2: Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  Waiting for your reply to tell me if your machine is ok and the logs from this utilities.
  Reply Report
  1. S
    SMuse14 years ago
    In reply to Stelian Pilici
    Hello,
    Thanks for your tips.
    I had the smae problem and here’s the log:
    
    ((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    c:\programdata\iHbG8O6dS4kC1u
    c:\programdata\iHbG8O6dS4kC1u.exe
    c:\programdata\KRvLBPIruJNA.exe
    c:\swtools\APPS\CSBED\CSBE\ACTIVATION_104\_desktop.ini
    c:\swtools\APPS\CSBED\CSBE\ACTIVATION_104\BIN\_desktop.ini
    c:\windows\SysWow64\jucheck.exe
    c:\windows\SysWow64\jusched.exe
    Q:\AUTORUN.INF
    
    Report
    1. S
      Stelian PiliciTeam14 years ago
      In reply to SMuse
      Hello SMuse,
      How is your machine running right now?
      Can you please run a scan with Kaspersky Virus Removal Tool:
      Click here to download the Kaspersky Virus Removal Tool.
      
      Save it to your desktop.
      
      Double click the setup file to run it.
      
      Follow the onscreen prompts until it is installed
      
      Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:
      
      System Memory
      
      Hidden startup objects
      
      Disk boot sectors
      
      Local Disk (C:)
      
      Also any other drives (Removable that you may have)
      
      Then click on Actions on the left hand side
      
      Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
      
      Click on Automatic Scan
      
      Now click the Start Scanning button, to run the scan
      
      After the scan is complete, close the program
      
      Report
N
Nathan14 years ago
This virus seems to have disabled all internet on the infected computer. I am unable to get any connection in explorer, either in safe mode w/ networking or in regular mode. Also checked to remove any proxy, but none was showing as being used in explorer. I’ve used the registration key to get it out of the way, but still have no internet for downloading the removal programs, any recommendations?

using Win 7, Professional

Reply Report
1. Stelian PiliciTeam14 years ago
  In reply to Nathan
  Hello Nathan,
  What antivirus/firewall do you have installed on this machine? Can you please try to disable the firewall and then connect to the Internet.
  
  Reply Report
T
Tida14 years ago
Not thing to say only a Big Thank You to You!!!!

Reply Report
1. brittany14 years ago
  In reply to Tida
  After the malwarebytes scan.. it doesn’t prompt me to reboot. A notpad summary pops up If I restart the CPU on my own the virus is still present
  
  Reply Report
2. N
  Nathan14 years ago
  In reply to Tida
  Hey, it worked I believe. Is there a way to double check wether it was fully removed ?
  
  I think it’s great you put this info on the web for people to use thank you.
  
  Reply Report
  1. S
    Stelian PiliciTeam14 years ago
    In reply to Nathan
    Hello Nathan,
    HitmanPro and Malwarebytes should have removed this rogue antivirus,however for your peace of mind I would suggest that you perform a scan with the following utilities:
    
    1.Run a scan with Kaspersky Virus Removal Tool
    Click here to download the Kaspersky Virus Removal Tool.
    
    Save it to your desktop.
    
    Double click the setup file to run it.
    
    Follow the onscreen prompts until it is installed
    
    Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:
    
    System Memory
    
    Hidden startup objects
    
    Disk boot sectors
    
    Local Disk (C:)
    
    Also any other drives (Removable that you may have)
    
    Then click on Actions on the left hand side
    
    Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
    
    Click on Automatic Scan
    
    Now click the Start Scanning button, to run the scan
    
    After the scan is complete, close the program
    
    2.Run a scan with Eset Online Scanner.
    
    Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
    
    Double click on the Eset installer program (esetsmartinstaller_enu.exe).
    
    Check Yes, I accept the Terms of Use
    
    Click the Start button.
    
    Check Scan archives
    
    Push the Start button.
    
    ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    
    When the scan completes, push Finish
    Report
View all 4 replies
P
PackerFan14 years ago
I am going through the steps detailed above. Question is, if I bought into the scam how can I minimize damage (in addition to completing the steps above). Is there anything I can do about the time in which this was active on my computer becuase I was not smart enough to avoid it?

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to PackerFan
  Hello PackerFan,
  This cyber criminals might have collected your personal data,when you have paid for this fake produc and they might try in the future to use your data.The best thing to do here is to inform your bank,that you are the victim of a cyber attack,they should know what’s the next step!
  As an additional step I suggest that you do a scan with ESET ONLINE SCANNER
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  Stay safe!
  Reply Report
Jules14 years ago
Wow,, I was just about to rip all the hair outta my head, kick my boyfriend and have an anxiety attack, until I found you!!! You are friggin GENIUS.. Thank you and my boyfriend thanks YOU! Problem fixed…

Reply Report

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Stelian

Stelian leverages over a decade of cybersecurity expertise to lead malware analysis and removal, uncover scams, and educate people. His experience provides insightful analysis and valuable perspective.

61,117 articlesWriting since 2011

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Remove File Recovery virus (Uninstall Guide)

File Recovery Removal Instructions

STEP 1 : Start your computer in Safe Mode with Networking

STEP 2: Remove File Recovery malicious proxy server

STEP 3: Run RKill to terminate known malware processes associated with File Recovery.

STEP 4: Remove File Recovery malicious files with Malwarebytes Anti-Malware FREE

STEP 5: Double check your system for any left over infections with HitmanPro

STEP 6 : Restore your shortcuts and remove any left over malicious registry keys

STEP 7: Unhide your files and folders

STEP 8: Get your desktop look back!

If you are still experiencing problems while trying to remove File Recovery from your machine, please start a new thread in our Malware Removal Assistance forum.

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