Removal guide Scam Alerts

Remove File Recovery virus (Uninstall Guide)

By Stelian7 min read468comments

File Recovery is a malicious program that will display fake alerts, claiming that several hard drive errors and computer issues were detected on your machine.
In reality, none of the reported issues are real, and are only used to scare you into purchasing File Recovery and stealing your personal financial information.
Apart from the bogus alerts and warning,this rogue software has changed your desktop background to a solid black color,has hidden your files and folders and it’s causing browser redirects.
As part of its self-defense mechanism,File Recovery  has disabled the Windows system utilities, including Task Manager and Windows Registry and is block you from running certain programs that could lead to its removal.

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If your computer is infected with File Recovery virus,then you are seeing this images:

File Recovery

File Recovery fake scan

File Recovery Image

We strongly advise you to follow our File Recovery virus removal guide and ignore any alerts that this malicious software might generate.
Under no circumstance should you buy this rogue security software as this could lead to identity theft,and if you have, you should contact your credit card company and dispute the charge stating that the program is a scam and a computer virus.

Registration codes for File Recovery
As an optional step,you can use the following license key to register File Recovery virus and stop the fake alerts.
File Recovery activation code: 56723489134092874867245789235982
Please keep in mind that entering the above registration code will NOT remove File Recovery from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.

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File Recovery Removal Instructions

STEP 1 : Start your computer in Safe Mode with Networking

  1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
  2. Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
    Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
  3. On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.
    [Image: Safemode.jpg]
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STEP 2: Remove File Recovery malicious proxy server

File Recovery  may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

  1. Start the Internet Explorer browser and if you are using Internet Explorer 9 ,click on the gear icon [Image: IE gear icon] (Tools for Internet Explorer 8 users) ,then select Internet Options.
    [Image: Internet-options-IE.png]
  2. Go to the tab Connections.At the bottom, click on LAN settings.
    [Image: Remove-proxy-server2.png]
  3. Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.
    [Image: Remove-proxy-server3.png]

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

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STEP 3: Run RKill to terminate known malware processes associated with File Recovery.

RKill is a program that will attempt to terminate all malicious processes associated with File Recovery virus,so that we will be able to perform the next step without being interrupted by this malicious software.
Because this utility will only stop File Recovery running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

  1. While your computer is in Safe Mode with Networking ,please download the latest official version of RKill.Please note that we will use a renamed version of RKILL so that File Recovery won’t block this utility from running.
    Download RKillYour download starts right away.
  2. Double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with File Recovery.
    [Image: run-rkill-1.png]
  3. RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.
    [Image: run-rkill-2.png]
    IF you are having problems starting or running RKill, you can download any other renamed versions of RKill from here.
  4. When Rkill has completed its task, it will generate a log. You can then proceed with the rest of the guide.
    [Image: File Recovery virus rkill3.jpg]

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 4: Remove File Recovery malicious files with Malwarebytes Anti-Malware FREE

  1. Download the latest official version of Malwarebytes Anti-Malware FREE.
    Download MalwarebytesFree official installer. Your download starts right away.
  2. Start the Malwarebytes’ Anti-Malware installation process by double clicking on mbam-setup file.
    [Image: Malwarebytes Installer]
  3. When the installation begins, keep following the prompts in order to continue with the setup process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finish button. If Malwarebytes’ prompts you to reboot, please do not do so.
    [Image: Finishing Malwarebytes installation]
  4. Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
    [Image: Decline Malwarebytes trial]
  5. On the Scanner tab,select Perform full scan and then click on the Scanbutton to start scanning your computer.
    [Image: Starting a full system sca]
  6. Malwarebytes’ Anti-Malware will now start scanning your computer for File Recovery malicious files as shown below.
    [Image: Malwarebytes scanning for malicious files]
  7. When the scan is finished a message box will appear, click OK to continue.[Image: Malwarebytes scan results]
  8. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selected button.
    [Image: Infections found by Malwarebytes]
  9. Malwarebytes’ Anti-Malware will now start removing the malicious files.After completing this task it will display a message stating that it needs to reboot,please allow this request and then let your PC boot in Normal mode.

STEP 5: Double check your system for any left over infections with HitmanPro

  1. This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
    Download HitmanProOfficial Sophos download. Free scan, free 30-day trial to remove threats.
  2. Double click on the previously downloaded fileto start the HitmanPro installation.
    [Image: HitmanPro Icon]
    IF you are experiencing problems while trying to starting HitmanPro, you can use the “Force Breach” mode.To start this program in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
  3. Click on Next to install HitmanPro on your system.
    [Image: Starting HitmanPro]
  4. The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on Next to start a system scan.
    [Image: HitmanPro installation screen]
  5. HitmanPro will start scanning your system for malicious files as seen in the image below.
    [Image: HitmanPron scanning for File Recovery virus]
  6. Once the scan is complete,you’ll see a screen which will display all the malicious files that the program has found.Click on Next to remove this malicious files.
    [Image: HitmanPro scan results]
  7. Click Activate free license to start the free 30 days trial and remove the malicious files.
    [Image: Activate HitmanPro license]
  8. HitmanPro will now start removing the infected objects.If this program will ask you to restart your computer,please allow this request.

STEP 6 : Restore your shortcuts and remove any left over malicious registry keys

File Recovery has moved your shortcuts files in the Temporary Internet folder and added some malicious registry keys to your Windows installation , to restore your files we will need to perform a scan with RogueKiller.

  1. Please download the latest official version of RogueKiller.
    Download RogueKillerOpens the download page in a new tab.
  2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
    RogueKiller scanning after File Recovery virus virus
  3. After the scan has completed, press the Delete button to remove any malicious registry keys.
    Remove File Recovery virus infection with RogueKiller
  4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.
    Remove residual damage from File Recovery virus virus

STEP 7: Unhide your files and folders

File Recovery modifies your file system in such a way that all files and folders become hidden, to restore the default settings , you’ll need to run the below program.

  1. Download the Unhide utility, to unhide your files and folders.
    Download UnhideYour download starts right away.
  2. Double-click on the Unhide.exe icon on your desktop and allow the program to run.The whole process should not take more than 10 minutes to complete,and at the end this utility will generate a report.
    Restore files after File Recovery virus infection

STEP 8: Get your desktop look back!

File Recovery changes your desktop background to a solid black color,to change it back to default one follow the below instruction.

    • Windows XP : Click on the Start button and then select Control Panel. When the Control Panel opens, please click on the Display icon. From this screen you can now change your Theme and desktop background.
    • Windows 7 and Vista : Click on the Start button and then select Control Panel. When the Control Panel opens, please click on the Appearance and Personalization category. Then select Change the Theme or Change Desktop Background to revert back to your original Theme and colors.

If you are still experiencing problems while trying to remove File Recovery from your machine, please start a new thread in our Malware Removal Assistance forum.

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468 comments

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Discussion

  1. kansas

    My wife said she was looking at a cooking website when we got the file recovery virus… I thought we lost everything and she was so bummed when I didn’t think I could get our photos back! Your site saved the day and made me look like a hero!

    I praise God for the gift He has given you to help me and so many others!

    Thank you! Thank You! Thank You!

    ReplyReport
    1. Los Angeles Educated G

      In reply to kansas

      @Kansas,
      I agree completely..God fearing or not his post was a blessing to those needing the help…and for free..!! Wow thank you again to the author!!

      ReplyReport
  2. Davey Jones

    Hi, I’ve gone through the first three steps, but once I get to the scan with malwarebyte. The program seems to freeze at the point everytime. I’ve tried uninstalling and reinstalling but nothing seem to be working. any ideas?

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Davey Jones

      Hello Davey,
      Can you please run RogueKiller as seen on Step 6 and then try to run the Malwarebytes scan. Next run the HitmanPro scan and then run the Unhide utility.

      If it doesn’t work,please reply back and I’ll help you with additional instructions!

      ReplyReport
  3. Jen

    Thank you soooooooo much! I was at wit’s end trying to deal with this and then I found this guide. What a relief I don’t have to wipe my hard drive.

    ReplyReport
  6. Joy

    My mistake, follwed all steps except for Hitman Pro which did not complete. It loaded and catorgarized but did not ever complete a scan (froze)

    ReplyReport
  7. Joy

    Hi guys. so I followed all the steps outlined above but am still having problems. File recovery virus appears to be gone. However, I cannot get any anitvirus program to work: norton, AVG, Microsft essentials etc. The system restore will not work either “unable to restore” . Where do I go from here? Thanks in advance.

    ReplyReport
  8. Tancred

    omg!thankyou very much for posing this thread. It really fixed my pc. I thought I was gonna lose my temper from that b****.
    hope you have more threads for removing viruses THANKYOU!

    ReplyReport
  9. Jay

    Thank you very much for a method that really worked and instructions easy to follow.
    Also, I would like to add in case someone else had the same problem.

    After the MalwareBytes step when we boot into normal mode, I could not start Firefox because it kept telling me a Firefox process was already running and to close it first.
    In bringing up Windows task manager ( ctrl + alt + del ) I saw no Firefox process or any or process that looked unfamiliar.
    I also could not run IE as when I tried going to this website it gave me error messages saying files were missing.
    Luckily I remembered I still had Chrome on my system and in Windows task manager ran Chrome.exe in start new process tab; so that I could come back to this site and download/run remaining programs for the next steps.
    I guess otherwise one would have to download the programs in safe-mode, start in normal run those programs from Windows task manager although I don’t know if this is possible since Chrome was a registered program installed, and not only was I prevented from running Firefox, File Recovery did not let me access “My Computer”.
    Before I had problems with File Recovery today I had lots of misdirecting going on from links in google searching…I tried removing some files with HiJackThis which helped reduce the problem…but in the process may have removed some files that were causing me some problem in following the steps on this site. Again, just writing in case someone gets the same problems I did.

    ReplyReport
  10. Kaprico

    Unfortunately, when I tried to implement the recovery strategy, a blue screen “page_fault_in_nonpaged_area” appeared shortly after I selected SAFE MODE WITH NETWORKING. I therefore couldn’t get access to start the process. Thoughts?

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Kaprico

      Hello Kaprico,
      Lets work in Normal mode and remove this infection:
      STEP 1: Run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:

      1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
      2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
      3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
      4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
      5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
      6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
      7. Upon completion of the scan, if anything has been detected, click on Show Result
      8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
      9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats

      STEP 2: Run a scan with RogueKiller

      1. Please download the latest official version of RogueKiller.
        RogueKiller Download Link (This link will automatically download RogueKiller on your computer)
      2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Scan button to perform a system scan.
      3. After the scan has completed, press the Delete button to remove any malicious registry keys.
      4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.

      STEP 3 Please perform a scan with HitmanPro as seen on the guide.
      If you are having problems starting this program please use the ForceBreach mode as described in the guide.

      STEP 4: Run a scan with ESET Online Scanner:

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish

      NEXT,run the Unhide utility as seen on the guide.
      Waiting for your reply to tell me how everything is running!
      Good luck…

      ReplyReport
  12. Forstad

    I just conclude your guide like this:

    You are the God!

    Thank you very much.

    ReplyReport
  13. Lora

    I cant thank you enough!! Just used the instructions and my computer is up and running again. Most simple and easy instructions I have followed on virus removal! AWESOME!

    ReplyReport
  14. Henry

    You’re step by step instructions cleared the virus & restored my computer.
    Thank you.

    ReplyReport
  15. Brett T. Smith

    Hey Stelian,

    Just got this nasty bugger cleaned off thanks to your help.

    Thanks a MILLION for this awesome step-by-step post!

    ~Brett

    ReplyReport
  16. Olivia

    M-am gandit eu ca esti roman :) Laptopul meu s-a pricopsit cu virusul File recovery si am tot cautat instructiuni care sa ma ajute sa elimin virusul. Desi disparusera fisierele (erau ascunse), acum le-am facut vizibile (in urma altor instructiuni de pe net). Am mai gasit un tutorial destul de util care recomanda printre altele si Rogue Killer; teama este ca eu sa nu sterg ceva util functionarii pc-ului (ceva din sistem). Este vreo problema sa urmez instructiunile postate de tine avand fisierele vizibile? De cand am capatat virsului, am mai deschis laptopul de vreo doua ori cu Safe mode cu internet; din ce am citit, este important sa inlatur acel proxy? Multumesc mult! Sper sa reusesc, maine vreau sa rezolv.

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Olivia

      Buna Olivia,
      Este indicat sa folosesti si RogueKiller.. In mod normal nu ar trebui sa fie nici o problema daca utilizezi acest program….
      In legatura cu proxy-ul , in majoritatea cazurilor, nici macar nu exista…..asa ca cel mai probabil nu ai nici un fel de proxy server instalat …….
      Urmeaza pasii de mai sus si daca ai probleme , o sa te ajut eu! :)

      Succes!

      ReplyReport
  17. g anderson

    got hit with this virus yesterday, following your instructions all going well until RogueKiller, from your link or elsewhere, it hangs up, unable to download. I use task manager to halt it. No what do I do? Making me nervous as I’m not a techie and don’t want to cause more problems.

    ReplyReport
      1. g anderson

        In reply to Stelian Pilici

        It only downloaded when I went back into safemode, I completed your instructions and as of this morning all is working fine! Thank you so much. not sure why i was unable to download from your link or from their web address direct and from another source off of google, all failed until I went back to safemode and then no problems.

        Report
  18. MDS

    Hi,

    My PC was infected with this virus and I was able to follow the steps above to restore it to its previous functionality [THANK YOU !!]. However, I still see the malicious programs in my start-up list (though they are disabled so don’t affect anything). I do not see these programs in the Add/Remove programs under the Control Panel, so I’m not sure how to remove them permanently. I’ve run various anti-virus/malware tools (Kaspersky, MalwareBytes, HitmanPro, Windows Defender) and none are able to identify the residual files.

    Any advice you can provide would be greatly appreciated.

    Thanks.

    ReplyReport
    1. Stelian PiliciTeam

      In reply to MDS

      Hello MDS,
      Those shortcuts are just leftover files which you can delete…… Right click on them and select ;Delete;
      Next,lets make sure your computer is really clean :
      STEP 1: Run a scan with RogueKiller

      1. Please download the latest official version of RogueKiller.
        RogueKiller Download Link (This link will automatically download RogueKiller on your computer)
      2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Scan button to perform a system scan.
      3. After the scan has completed, press the Delete button to remove any malicious registry keys.
      4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.

      STEP 2: Run a scan with ESET Online Scanner:

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish

      Waiting for your reply to tell me how everything is running!
      Stay safe!

      ReplyReport
      1. MDS

        In reply to Stelian Pilici

        Hi Stefan,

        Thanks for your response. Here is what I’ve done:

        In the msconfig start-up window, I don’t get any menu to delete the shortcuts when I right click. Also, when I go to the directory path the shortcuts point to, I don’t see the files in question, so I’m not sure how to remove them from the msconfig startup.

        The RKill run came out clean. I was unable to successfully run the ESET scanner. The first time, it locked up my computer (I had left it running and had gone to work, when I came back, it had hung). I rebooted and relaunched ESET, and it ran for over 7 hours (nothing else was running to slow it down and I have an i7 chip with 8GB of RAM so it’s a pretty fast computer) and then suddenly rebooted my computer, so I’m not sure if it completed or not. Do you know where there may be a log or report stored that I can look at? Also, in the ESET Quarantine directory, I see a few files (from the first run) with extensions .NDF, .NQF, and .NQI. What are these, and should I delete them?

        I additionally ran a full scan using MalwareBytes, HitmanPro, Avira, and freeAVG, and they all came out clean. I also plan to run a full scan using the free version of Kaspersky later today.

        Let me know what next steps I should take. Thanks once again for all your guidance.

        Report
        1. MDS

          In reply to MDS

          Correction – in the 3rd paragraph of the previous post, it should say RogueKiller instead of RKill.

          Report
    View all 6 replies
  19. Ken

    Hey when i am entering activation code at first step he is also asking me the email id. And although i started it in safe mode with networking my internet is not working, how i am supposed to download the anti malware. Please reply asap. Thank you very much

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Ken

      Hello Ken
      You can use any email adress with the activation code (123@fake.com for instance.. )
      Next,lets work in NORMAL MODE and remove this infection..
      STEP 1: Run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:

      1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
      2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
      3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
      4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
      5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
      6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
      7. Upon completion of the scan, if anything has been detected, click on Show Result
      8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
      9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats

      STEP 2: Run a scan with RogueKiller

      1. Please download the latest official version of RogueKiller.
        RogueKiller Download Link (This link will automatically download RogueKiller on your computer)
      2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Scan button to perform a system scan.
      3. After the scan has completed, press the Delete button to remove any malicious registry keys.
      4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.

      STEP 3 Please perform a scan with HitmanPro as seen on the guide.
      If you are having problems starting this program please use the ForceBreach mode as described in the guide.

      STEP 4: Run a scan with ESET Online Scanner:

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish

      Waiting for your reply to tell me how everything is running!
      Good luck…

      ReplyReport
  20. Patrick

    I have been repairing PC for over ten years and this was one of the best explained virus removal and done exactly what it said on the tin. Thanks

    ReplyReport

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Stelian

Stelian leverages over a decade of cybersecurity expertise to lead malware analysis and removal, uncover scams, and educate people. His experience provides insightful analysis and valuable perspective.

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