HMRC ‘Reimbursements Are Available’ Tax Refund Phishing Scam

Scammers are constantly finding new ways to deceive unsuspecting individuals and steal their personal information or money. One prevalent scam that has been targeting taxpayers is the HMRC ‘Reimbursements Are Available’ tax refund phishing scam. This article aims to provide valuable insights into this scam, including what it is, how it works, what to do if you have fallen victim, and other relevant data.

Scams

What is the HMRC ‘Reimbursements Are Available’ Tax Refund Phishing Scam?

The HMRC ‘Reimbursements Are Available’ tax refund phishing scam is an attempt by cybercriminals to trick individuals into providing their personal and financial information under the guise of a tax refund from HM Revenue and Customs (HMRC). These scammers send out fraudulent emails, text messages, or make phone calls claiming that the recipient is eligible for a tax refund.

The scammers often use official-looking logos, email addresses, and websites to make their communication appear legitimate. They may also include references to specific tax codes or use language that creates a sense of urgency to prompt the recipient to take immediate action.

How Does the Scam Work?

The HMRC ‘Reimbursements Are Available’ tax refund phishing scam typically follows a similar pattern:

  1. The scammer sends an email, text message, or makes a phone call claiming to be from HMRC and informs the recipient that they are eligible for a tax refund.
  2. The message includes a link or attachment that the recipient is instructed to click on or open to claim their refund.
  3. Clicking on the link or opening the attachment leads the recipient to a fake website that closely resembles the official HMRC website.
  4. The fake website prompts the recipient to enter their personal and financial information, such as their full name, address, date of birth, bank account details, and even their National Insurance number.
  5. Once the recipient submits their information, the scammers can use it for identity theft, financial fraud, or sell it on the dark web.

It is important to note that HMRC will never contact individuals by email or text message regarding tax refunds. They primarily communicate through traditional mail. Additionally, HMRC will never ask for personal or financial information via email, text message, or phone call.

What to Do If You Have Fallen Victim?

If you have fallen victim to the HMRC ‘Reimbursements Are Available’ tax refund phishing scam, it is crucial to take immediate action to minimize the potential damage:

  1. Contact your bank or financial institution to report the incident and secure your accounts.
  2. Change your passwords for all online accounts, especially those related to banking or financial services.
  3. Monitor your bank statements and credit reports regularly for any suspicious activity.
  4. Report the scam to HMRC by forwarding the fraudulent email or text message to phishing@hmrc.gov.uk.
  5. If you have provided your personal or financial information, consider contacting a credit reference agency to place a fraud alert on your credit file.
  6. Run a scan with Malwarebytes Free or another reputable antivirus software to ensure your device is not infected with malware.

Other Relevant Data

The HMRC ‘Reimbursements Are Available’ tax refund phishing scam has been on the rise in recent years. According to HMRC, they received reports of over 250,000 phishing attempts in the 2020/2021 tax year alone. This highlights the importance of staying vigilant and being aware of the tactics used by scammers.

It is crucial to remember that HMRC will never ask for personal or financial information via email, text message, or phone call. They will also never offer tax refunds through these channels. If you receive any communication claiming to be from HMRC regarding a tax refund, it is best to ignore it and report it to HMRC.

Summary

The HMRC ‘Reimbursements Are Available’ tax refund phishing scam is a prevalent scam that targets taxpayers by tricking them into providing their personal and financial information. Scammers use fraudulent emails, text messages, or phone calls to claim that the recipient is eligible for a tax refund. They then direct the victim to a fake website where they are prompted to enter their information, which can be used for identity theft or financial fraud.

If you have fallen victim to this scam, it is important to take immediate action by contacting your bank, changing passwords, monitoring your accounts, reporting the scam to HMRC, and running a scan with reputable antivirus software. Staying vigilant and being aware of the tactics used by scammers is crucial in protecting yourself from such scams.

10 Rules to Avoid Online Scams

Here are 10 practical safety rules to help you avoid malware, online shopping scams, crypto scams, and other online fraud. Each tip includes a quick “if you already got hit” action.

  1. Stop and verify before you click, log in, download, or pay.

    warning sign

    Most scams win by creating urgency. Verify using a trusted method: type the website address yourself, use the official app, or call a known number (not the one in the message).

    If you already clicked: close the page, do not enter passwords, and run a malware scan.

  2. Keep your operating system, browser, and apps updated.

    updates guide

    Updates patch security holes used by malware and malicious ads. Turn on automatic updates where possible.

    If you saw a scary “update now” pop-up: close it and update only through your device settings or the official app store.

  3. Use layered protection: antivirus plus an ad blocker.

    shield guide

    Antivirus helps block malware. An ad blocker reduces scam redirects, phishing pages, and malvertising.

    If your browser is acting weird: remove unknown extensions, reset the browser, then run a full scan.

  4. Install apps, software, and extensions only from official sources.

    install guide

    Avoid cracked software, “keygens,” and random downloads. During installs, choose Custom/Advanced and decline bundled offers you do not recognize.

    If you already installed something suspicious: uninstall it, restart, and scan again.

  5. Treat links and attachments as untrusted by default.

    cursor sign

    Phishing often impersonates delivery services, banks, and popular brands. If it is unexpected, do not open attachments or log in through the message.

    If you entered credentials: change the password immediately and enable 2FA.

  6. Shop safely: research the store, then pay with protection.

    trojan horse

    Be cautious with brand-new stores, “closing sale” stories, and prices that make no sense. Prefer credit cards or PayPal for dispute options. Avoid wire transfers, gift cards, and crypto payments.

    If you already paid: contact your card issuer or PayPal quickly to dispute the transaction.

  7. Crypto rule: never pay a “fee” to withdraw or recover money.

    lock sign

    Common patterns include fake profits, then “tax,” “gas,” or “verification” fees. Another is a “recovery agent” who demands upfront crypto.

    If you already sent crypto: stop paying, save evidence (wallet addresses, TXIDs, chats), and report the scam to the platform used.

  8. Secure your accounts with unique passwords and 2FA (start with email).

    lock sign

    Use a password manager and unique passwords for every account. Enable 2FA using an authenticator app when possible.

    If you suspect an account takeover: change passwords, sign out of all devices, and review recent logins and recovery settings.

  9. Back up important files and keep one backup offline.

    backup sign

    Backups protect you from ransomware and device failure. Keep at least one backup on an external drive that is not always connected.

    If you suspect infection: do not connect backup drives until the system is clean.

  10. If you think you are a victim: stop losses, document evidence, and escalate fast.

    warning sign

    Move quickly. Speed matters for disputes, account recovery, and limiting damage.

    • Stop payments and contact: do not send more money or respond to the scammer.
    • Call your bank or card issuer: block transactions, replace the card if needed, and start a dispute or chargeback.
    • Secure your email first: change the email password, enable 2FA, and remove unfamiliar recovery options.
    • Secure other accounts: change passwords, enable 2FA, and log out of all sessions.
    • Scan your device: remove suspicious apps or extensions, then run a full malware scan.
    • Save evidence: screenshots, emails, order pages, tracking pages, wallet addresses, TXIDs, and chat logs.
    • Report it: to the payment provider, marketplace, social platform, exchange, or wallet service involved.

These rules are intentionally simple. Most online losses happen when decisions are rushed. Slow down, verify independently, and use payment methods and account controls that give you recourse.