How to Remove S.M.A.R.T Check

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Written by: Stelian Pilici

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If you are seeing a fake alert from S.M.A.R.T Check or S.M.A.R.T Repair then you’re probably reading this article so you can understand how to get rid of it.Thankfully we’ve got the instructions to help you get rid of this virus.

First off all , you should know that , S.M.A.R.T Check and S.M.A.R.T Repair are both fake components of Data Recovery or Smart HDD malicious software, this infections will display fake alerts, claiming that several hard drive errors were detected on your computer.In reality, none of the reported issues are real, and are only used to scare you into buying S.M.A.R.T CHECK and stealing your personal financial information.
The infections has changed your desktop background to a black scren, has hidden your files and shortcuts and it’s causing browsing redirects.

If you’ve got a S.M.A.R.T CHECK infection , you’ll be seeing this screens :

[Image: Smart Check.png]

[Image: Smart Repair.png]

[Image: Smart alert.png]

Registration codes for S.M.A.R.T CHECK

As an optional step,you can use the following license key to register S.M.A.R.T CHECK and stop the fake alerts.
Data Recovery Rogue: 08869246386344953972969146034087
SMART HDD Rogue: 15801587234612645205224631045976
Please keep in mind that entering the above registration code will NOT remove S.M.A.R.T CHECK from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.

Removal guide for S.M.A.R.T CHECK

STEP 1 : Start your computer in Safe Mode with Networking

  1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
  2. Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows  start-up logo appears.
  3. On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.
    [Image: Safemode.jpg]
  4. Log on to your computer with a user account that has administrator rights

STEP 2: Remove S.M.A.R.T CHECK malicious proxy server

S.M.A.R.T CHECK may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

  1. Start Internet Explorer [Image: S.M.A.R.T CHECK- IE] and if you are using Internet Explorer 9 ,click on the gear icon   [Image: IE gear icon] (Tools for Internet Explorer 8 users) ,then select Internet Options.
    [Image: Internet-options-IE.png]
  2. Go to the tab Connections.At the bottom, click on LAN settings.
    [Image: Remove-proxy-server2.png]
  3. Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.
    [Image: Remove-proxy-server3.png]

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

STEP 3: Run RKill to terminate known malware processes associated with S.M.A.R.T CHECK.

RKill is a program that attempts to terminate any malicious processes associated with S.M.A.R.T CHECK ,so that your normal security software can then run and clean your computer of infections.

As RKill only terminates a program’s running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

  1. While your computer is in Safe Mode with Networking ,please download the latest official version of RKill.
    [Image: download-rkill.png
  2. Double-click on the RKill iconin order to automatically attempt to stop any processes associated with S.M.A.R.T CHECK.
    [Image: run-rkill-1.png]
  3. RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.
    [Image: run-rkill-2.png]
    IF you receive a message that RKill is an infection, that is a fake warning given by the rogue. As a possible solution we advise you to leave the warning on the screen and then try to run RKill again.Run RKill until the fake program is not visible but not more than ten times.
    IF you continue having problems running RKill, you can download the other renamed versions of RKill from here.
  4. When Rkill has completed its task, it will generate a log. You can then proceed with the rest of the guide.
    [Image: S.M.A.R.T CHECK rkill3.jpg]

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 4: Remove S.M.A.R.T CHECK malicious files with Malwarebytes Anti-Malware FREE

  1. Please download the latest official version of Malwarebytes Anti-Malware FREE.
    download Malwarebytes
  2. Install Malwarebytes’ Anti-Malware by double clicking on mbam-setup.
    [Image: malwarebytes-installer.png]
  3. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finishbutton. If Malwarebytes’ prompts you to reboot, please do not do so.
    [Image: install-malwarebytes.png]
  4. Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
    [Image: decline-trial-malwarebytes.png]
  5. On the Scanner tab,please select Perform full scan and then click on the Scan button to start scanning your computer for any possible infections.
    [Image: malwarebytes-full-system-scan.png]
  6. Malwarebytes’ Anti-Malware will now start scanning your computer for S.M.A.R.T CHECK malicious files as shown below.
    [Image: malwarebytes-scanning.png]
  7. When the scan is finished a message box will appear, click OK to continue.
    [Image: malwarebytes-scan-finish.png]
  8. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selected button.
    [Image: malwarebytes-scan-results.png]
  9. Malwarebytes’ Anti-Malware will now start removing the malicious files.If during the removal process Malwarebytes will display a message stating that it needs to reboot, please allow this request.
    [Image: malwarebytes-reboot-prompt.png]

STEP 5: Double check your system for any left over infections with HitmanPro

  1. This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
    [Image: Download Hitman Pro]
  2. Double click on the previously downloaded file to start the HitmanPro installation.
    [Image: hitmanpro-icon.png]
    NOTE : If you have problems starting HitmanPro, use the “Force Breach” mode. Hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
  3. Click on Next to install HitmanPro on your system.
    [Image: installing-hitmanpro.png]
  4. The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on Next to start a system scan.
    [Image: hitmanpro-setup-options.png]
  5. HitmanPro will start scanning your system for malicious files. Depending on the size of your hard drive, and the performance of your computer, this step will take several minutes.
    [Image: hitmanpro-scanning.png]
  6. Once the scan is complete,a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click Next.
    [Image: hitmanpro-scan-results.png]
  7. Click Activate free license to start the free 30 days trial and remove the malicious files.
    [Image: hitmanpro-activation.png]
  8. HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.

STEP 6: Unhide your files and folders

S.M.A.R.T CHECK modifies your file system in such a way that all files and folders become hidden, to restore the default settings , you’ll need to run the below program.

  1. Download Unhide.exe, to unhide your files and folders.
    Download Unhide.exe
  2. Double-click on the Unhide.exe icon on your desktop and allow the program to run.The whole process should not take more than 5 minutes to complete,and at the end this utility will generate a report.
    Unhide files utility

STEP 7 : Restore your shortcuts and remove any left over malicious registry keys

S.M.A.R.T CHECK has moved your shortcuts files in the Temporary Internet folder and added some malicious registry keys to your Windows installation , to restore your files we will need to perform a scan with RogueKiller.

  1. Please download the latest official version of RogueKiller.
    download RogueKiller
  2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
    [Image: roguekiller-1.png]
  3. After the scan has completed, press the Delete button to remove any malicious registry keys.
    [Image: roguekiller-2.png]
  4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.
    [Image: roguekiller-1.png]

STEP 8: Get your desktop look back!

Data Recovery changes your desktop background to a solid black color,to change it back to default one follow the below instruction.

    • Windows XP : Click on the Start button and then select Control Panel. When the Control Panel opens, please click on the Display icon. From this screen you can now change your Theme and desktop background.
    • Windows 7 and Vista : Click on the Start button and then select Control Panel. When the Control Panel opens, please click on the Appearance and Personalization category. Then select Change the Theme or Change Desktop Background to revert back to your original Theme and colors.

If you are still experiencing problems while trying to remove Smart HDD from your machine, please start a new thread in our Malware Removal Assistance forum.

What’s next? Join our amazing community and build up your malware defenses !

How to Stay Safe Online

Here are 10 basic security tips to help you avoid malware and protect your device:

  1. Use a good antivirus and keep it up-to-date.

    Shield Guide

    It's essential to use a good quality antivirus and keep it up-to-date to stay ahead of the latest cyber threats. We are huge fans of Malwarebytes Premium and use it on all of our devices, including Windows and Mac computers as well as our mobile devices. Malwarebytes sits beside your traditional antivirus, filling in any gaps in its defenses, and providing extra protection against sneakier security threats.

  2. Keep software and operating systems up-to-date.

    updates-guide

    Keep your operating system and apps up to date. Whenever an update is released for your device, download and install it right away. These updates often include security fixes, vulnerability patches, and other necessary maintenance.

  3. Be careful when installing programs and apps.

    install guide

    Pay close attention to installation screens and license agreements when installing software. Custom or advanced installation options will often disclose any third-party software that is also being installed. Take great care in every stage of the process and make sure you know what it is you're agreeing to before you click "Next."

  4. Install an ad blocker.

    Ad Blocker

    Use a browser-based content blocker, like AdGuard. Content blockers help stop malicious ads, Trojans, phishing, and other undesirable content that an antivirus product alone may not stop.

  5. Be careful what you download.

    Trojan Horse

    A top goal of cybercriminals is to trick you into downloading malware—programs or apps that carry malware or try to steal information. This malware can be disguised as an app: anything from a popular game to something that checks traffic or the weather.

  6. Be alert for people trying to trick you.

    warning sign

    Whether it's your email, phone, messenger, or other applications, always be alert and on guard for someone trying to trick you into clicking on links or replying to messages. Remember that it's easy to spoof phone numbers, so a familiar name or number doesn't make messages more trustworthy.

  7. Back up your data.

    backup sign

    Back up your data frequently and check that your backup data can be restored. You can do this manually on an external HDD/USB stick, or automatically using backup software. This is also the best way to counter ransomware. Never connect the backup drive to a computer if you suspect that the computer is infected with malware.

  8. Choose strong passwords.

    lock sign

    Use strong and unique passwords for each of your accounts. Avoid using personal information or easily guessable words in your passwords. Enable two-factor authentication (2FA) on your accounts whenever possible.

  9. Be careful where you click.

    cursor sign

    Be cautious when clicking on links or downloading attachments from unknown sources. These could potentially contain malware or phishing scams.

  10. Don't use pirated software.

    Shady Guide

    Avoid using Peer-to-Peer (P2P) file-sharing programs, keygens, cracks, and other pirated software that can often compromise your data, privacy, or both.

To avoid potential dangers on the internet, it's important to follow these 10 basic safety rules. By doing so, you can protect yourself from many of the unpleasant surprises that can arise when using the web.

70 thoughts on “How to Remove S.M.A.R.T Check”

  3. Sure why not!Emsisoft is a good on-demand scanner….. If you have the time,then do it.
    Also I would recommend that you go a ESET scan :

    1. Download ESET Online Scanner utility.
      ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
    2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
    3. Check Yes, I accept the Terms of Use
    4. Click the Start button.
    5. Check Scan archives
    6. Push the Start button.
    7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    8. When the scan completes, push Finish

    Waiting for your reply to see how everything is running…. Good luck!

  4. Your proceedure worked perfectly. After I ran unhide, I was able to access and revert to a previous system configuration by utilizing a restore point created prior to the last security update. Compuyer then ran fine & normal After that I ran the Rogue killer and it found some (4) registry entries to address. I want to do a complete job on this. Do you recommend running the Emsisoft program as added insurance of complete malware removal?

  7. Stelian Sir I am forever in your debt. Was using the puter this am when the browser just shut down…. decided to reboot cause it was acting a little funky and I then found out why. S.M.A.R.T Check came up and I was at a lost. Pulled out the laptop, Googled SMART Check and yours was the first that came up… some 4 hours later (I ran MalwareBytes twice because it froze the first time) and my desktop is back to normal! As one poster said earlier I wish I could buy you a coffee (or a beer as I am Canadian ;-) ). Added you on Google+ as a friend. :)

    Thank you SO much!!

  8. I got this attack on my computer and like everyone else it simply took over the whole machine. We decided to follow your steps in removing this virus. We followed each step carefully and allowed the PC to do it’s thing “IN IT’S OWN TIME” the results was fantastic when we got to the unhide stage to see all the files and icons return was such a joy and relief. We can’t thank you enough for allowing people like ourselves the confidence to attempt such a task and to get a 100% result. You are a good man, it took a while maybe because my main harddrive is a 2tb but also the computer seems to run a lot faster as well. Thank you once again Stelian and good luck with everything you do. Richard Gardener

  11. Hello,
    You are using an Administrator account right?
    Can you please do a new scan with HitmanPro and Malwarebytes?

    OK,lets make some further check-ups:
    1.Run a scan with Kaspersky Virus Removal Tool
    Click here to download the Kaspersky Virus Removal Tool.

    1. Save it to your desktop.
    2. Double click the setup file to run it.
    3. Follow the onscreen prompts until it is installed
    4. Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:
      • System Memory
      • Hidden startup objects
      • Disk boot sectors
      • Local Disk (C:)
      • Also any other drives (Removable that you may have)
    5. Then click on Actions on the left hand side
    6. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
    7. Click on Automatic Scan
    8. Now click the Start Scanning button, to run the scan
    9. After the scan is complete, click the reports button (‘Paper icon’, next to the ‘cog’ icon) on the right hand side
    10. Click Detected threats on the left
    11. Now click the Save button, and save it as kaslog.txt to your Desktop
    12. Please copy and paste the contents of kaslog.txt in your next reply.

    2.Run a scan with Eset Online Scanner.

    1. Download ESET Online Scanner utility.
      ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
    2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
    3. Check Yes, I accept the Terms of Use
    4. Click the Start button.
    5. Check Scan archives
    6. Push the Start button.
    7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    8. When the scan completes, push List of found threats
    9. Push Export to Text file  and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.Note – when ESET doesn’t find any threats, no report will be created.
    10. Push the back button.
    11. Push Finish

  12. I went through your instructions and it seemed I got rid of the virus 3 days ago. However, now it seems the ‘S.M.A.R.T Check’ virus has changed into simply the ‘Check’ virus… I’ll explain.

    Everything appears the same as in your images above except that the program title doesn’t say ‘S.M.A.R.T Check’, it now says ‘Check’. But it’s not just this name difference that sets them apart. This new version will not allow me to complete the first step in this guide, changing the proxy. The first time around (3 days ago) with the ‘S.M.A.R.T Check’ I was able to restart my computer in smart mode with networking and fix the proxy issues. Now with this ‘Check’ version, it won’t allow me to do that at all. I am using my Mac desktop to write this right now, the virus is on my windows 7 laptop.

    I didn’t go out and download anything to cause this so I must have a program on my computer that goes out and sources this virus from the internet or something… I don’t know, maybe that makes sense. Obviously not a techie.

    I’m at a complete loss on how to fix this one…

  13. Thank you so much Stelian!
    Your guide really helped me. My Computer is finally back to normal again. :)

    Now i’m only wondering how i got the “infection” in the first place? :S
    // Tobbe from Sweden

  14. You should have your own app or icon for my desktop- brilliant instructions! This saved a lot of data on my hard drive I was about to give up on – thanks so much!

  15. I wish you would also write a guide as to how to get rid of those Window’s Genuine Advantage notifications. I can’t do that either and since the IT guy fixed my computer last year they pop up every time I start my computer and I can’t update anything.

  16. OMG, I cannot express the depth of my gratitude to you for carefully outlining this strategy Stelian! I am the most un -tech savvy person there is and I followed your instructions to a “T” and it WORKED! Your explicit instructions, the screen shots and all the options and the thoroughness of your fix were perfect for someone who had no idea about what she’s doing. When this vicious thing took over my computer I was ready to take it to an IT guy I used last year when a similar thing happened but as luck would have it he just left for a month long vacation so I was forced to try and fix this on my own and I did it in two days in about 4 hours! You are en excellent teacher! I did have a few problems along the way, I was unable to use hitmanpro in safe mode, the bottom was cut off and I was unable to click on the next option to run it. When I tried to run it in normal mode that too was impossible because the virus blocked everything I tried to do and even attacked me with another virus in the midst of all of it, the blekko redirect virus. After that, I had to try and figure out how to get rid of that one too which seems to be gone now as well. Anyhoo, I went back into safe mode, did everything except hitmanpro, and that stabilized things to the point where I could go into normal mode and run hitmanpro but the hitmanpro had to be my last step after everything else was stabilized. I cannot thank you enough, I wish I could bake you a cake or something or buy your Starbucks for you for a month. You saved me about 150 to $200 buy doing this on my own.! I have now downloaded Kaspersky pure and I really hope that this protects me better than the free antivirus stuff I was using. Thank you again Stelian! You have been a lifesaver!

  17. Hello,
    I’ll send your problem to the HitmanPro developers,in the mean time please perform the below steps:
    Please download and run a scan with Emsisoft Anti-Malware:

    1. Please download the latest official version of Emsisoft Emergency Kit : http://www.emsisoft.de/en/software/eek/
    2. After the download process will finish , you’ll need to unpack EmsisoftEmergencyKit.zip
      [Image: ekk1.png]
    3. Open the Emsisoft Emergency Kit Folder and double click EmergencyKitScanner.bat
      [Image: ekk2.png]
    4. A pop-up will prompt you to update Emsisoft Emergency Kit , please click the “Yes” button.

      [Image: ekk3.png]

      [Image: ekk4.png]

    5. After the Update process has completed , put the mouse cursor over the “Menu” tab on the left and click-on “Scan PC”.

      [Image: ekk5.png]

    6. Select “Smart scan” and click-on the below “SCAN” button.

      [Image: ekk6.png]

    7. Emsisoft Emergency Kit will now start scanning your computer for malicious files as shown below.

      [Image: ekk7.png]

    8. When the scan will be completed , you will be presented with a screen showing you the malware infections that Emsisoft Emergency Kit has detected.Please note that the infections found may be different than what is shown in the image.
      Make sure that everything is Checked (ticked) and click on the ‘Quarantine selected objects’ button.
      [Image: ekk8.png]
    9. Emsisoft Emergency Kit will now start removing the malicious files.
      If during the removal process Emsisoft will display a message stating that it needs to reboot, please allow this request.

    Next,please run a scan with ESET Online Scanner.

    1. Download ESET Online Scanner utility.
      ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
    2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
    3. Check Yes, I accept the Terms of Use
    4. Click the Start button.
    5. Check Scan archives
    6. Push the Start button.
    7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    8. When the scan completes, push Finish

    If you are still experiencing problems , start a thread in our Malware Removal Support forum : http://malwaretips.com/Forum-Malware-Removal-Assistance

  20. Please follow this steps to start Internet Explorer:

    1. Create a new Notepad file on the desktop. To do this right click on the desk top, go to “create new” and click on the Notepad icon.
    2. Open the Notepad file and type the following (or copy and paste it):
      @echo off
      START /max iexplore.exe
    3. Click “Save As” under File.
    4. Save the file as “Internet Explorer.bat”.
    5. Be sure to scroll at the bottom of the save screen to select “All Files” or else it will save it as a Notepad file/Text document.
    6. lso make sure to end the file with .bat or this will not work.
    7. Exit the file.
    8. An icon on your desktop should say “Internet Explorer.bat” and it will look like a box with a gear inside of it. Double click on this icon to run Internet Explorer.

    Next please download/Run Rkill and then run a scan with Malwarebytes.
    1.Download a different named Rkill (direct download links bellow):
    http://download.bleepingcomputer.com/grinler/WiNlOgOn.exe
    http://download.bleepingcomputer.com/grinler/uSeRiNiT.exe
    http://download.bleepingcomputer.com/grinler/rkill.scr
    2.And then follow the guide starting with the Malwarebytes scan.

    3. Report back for further instructions!

  21. When I restart in Safe mode and go to Firefox, it says it “is already running but not responding. To open a new window, you must first close the existing Firefox process or restart your system.” I’ve already tried restarting in safe mode a couple times. What should I do now?

  22. 1.Try to download any re-named version of Rkill (direct download links bellow):
    http://download.bleepingcomputer.com/grinler/WiNlOgOn.exe
    http://download.bleepingcomputer.com/grinler/uSeRiNiT.exe
    http://download.bleepingcomputer.com/grinler/rkill.scr
    2. Perform a system scan with Emsisoft Anti-Malware:

    1. Please download the latest official version of Emsisoft Emergency Kit : http://www.emsisoft.de/en/software/eek/
    2. After the download process will finish , you’ll need to unpack EmsisoftEmergencyKit.zip
      [Image: ekk1.png]
    3. Open the Emsisoft Emergency Kit Folder and double click EmergencyKitScanner.bat
      [Image: ekk2.png]
    4. A pop-up will prompt you to update Emsisoft Emergency Kit , please click the “Yes” button.

      [Image: ekk3.png]

      [Image: ekk4.png]

    5. After the Update process has completed , put the mouse cursor over the “Menu” tab on the left and click-on “Scan PC”.

      [Image: ekk5.png]

    6. Select “Smart scan” and click-on the below “SCAN” button.

      [Image: ekk6.png]

    7. Emsisoft Emergency Kit will now start scanning your computer for malicious files as shown below.

      [Image: ekk7.png]

    8. When the scan will be completed , you will be presented with a screen showing you the malware infections that Emsisoft Emergency Kit has detected.Please note that the infections found may be different than what is shown in the image.
      Make sure that everything is Checked (ticked) and click on the ‘Quarantine selected objects’ button.
      [Image: ekk8.png]
    9. Emsisoft Emergency Kit will now start removing the malicious files.
      If during the removal process Emsisoft will display a message stating that it needs to reboot, please allow this request.

  23. Hi and thanks. I have succesfully done everything to remove the Smart check down to step# 6. Can’t download Unhide.exe niether RogueKiller. All files appear empty. What should I do? Thanks in advace.

  25. You can try to run the Malwarebytes scan, however please continue with the rest of the scans (HitmanPro and Rkill)
    Next,please perform a scan with Emsisoft:

    1. Please download the latest official version of Emsisoft Emergency Kit : http://www.emsisoft.de/en/software/eek/
    2. After the download process will finish , you’ll need to unpack EmsisoftEmergencyKit.zip
      [Image: ekk1.png]
    3. Open the Emsisoft Emergency Kit Folder and double click EmergencyKitScanner.bat
      [Image: ekk2.png]
    4. A pop-up will prompt you to update Emsisoft Emergency Kit , please click the “Yes” button.

      [Image: ekk3.png]

      [Image: ekk4.png]

    5. After the Update process has completed , put the mouse cursor over the “Menu” tab on the left and click-on “Scan PC”.

      [Image: ekk5.png]

    6. Select “Smart scan” and click-on the below “SCAN” button.

      [Image: ekk6.png]

    7. Emsisoft Emergency Kit will now start scanning your computer for malicious files as shown below.

      [Image: ekk7.png]

    8. When the scan will be completed , you will be presented with a screen showing you the malware infections that Emsisoft Emergency Kit has detected.Please note that the infections found may be different than what is shown in the image.
      Make sure that everything is Checked (ticked) and click on the ‘Quarantine selected objects’ button.
      [Image: ekk8.png]
    9. Emsisoft Emergency Kit will now start removing the malicious files.
      If during the removal process Emsisoft will display a message stating that it needs to reboot, please allow this request.

    If you are still experiencing problems , start a thread in our Malware Removal Support forum : http://malwaretips.com/Forum-Malware-Removal-Assistance

  26. Hi. I followed the instructions through Step 4. Malwarebytes found 5 infections and I chose to remove all. When I rebooted in order to start Step 5 the S.M.A.R.T. warnings started again. In Step 3, RKill ran fine with no fake warnings. However, the log file indicated that it did not terminate any processes like expected in your screen shot. Should I try again? Any other tips? Thanks.

  29. I tryed the Safe with Prompt, but the file Shell is with the right address (explorer.exe). So I’m gonna try Dr Web Cure it or Kaspersky Rescue CD… But my hopes are going lower…

  32. Dear Stelian,
    the problem is that I cannot do anything in NORMAL, because the ransomware appears before I can do anything, and after that it’s impossibile to interact. People suggest to try LIVE CD of OS or Dr.Web Cure it. Do you have any more simple suggestion? Thanx a lot for your support! God bless you!

  33. Hello,
    Ok,try to do this…
    STEP 1 : While in NORMAL MODE,download HitmanPro and then start this program in ForceBreach Mode
    1.Here are the direct download links for HitmanPro,
    – http://dl.surfright.nl/HitmanPro36.exe (For 32bit)
    – http://dl.surfright.nl/HitmanPro36_x64.exe (For 64bit)
    2.Hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including this rogue malicious process
    Here is a video that explains with graphic details how to do this : http://www.youtube.com/watch?v=m6eRWTv2STk
    3. If it start ,let it scan and remove all the detected threats.

    STEP 2: Download/Run Rkill and then run a scan with Malwarebytes.
    1.Download a different named Rkill (direct download links bellow):
    http://download.bleepingcomputer.com/grinler/WiNlOgOn.exe
    http://download.bleepingcomputer.com/grinler/uSeRiNiT.exe
    http://download.bleepingcomputer.com/grinler/rkill.scr
    2.And then follow the guide starting with the Malwarebytes scan.

    STEP3 : Perform a system scan with Emsisoft Anti-Malware:

    1. Please download the latest official version of Emsisoft Emergency Kit : http://www.emsisoft.de/en/software/eek/
    2. After the download process will finish , you’ll need to unpack EmsisoftEmergencyKit.zip
      [Image: ekk1.png]
    3. Open the Emsisoft Emergency Kit Folder and double click EmergencyKitScanner.bat
      [Image: ekk2.png]
    4. A pop-up will prompt you to update Emsisoft Emergency Kit , please click the “Yes” button.

      [Image: ekk3.png]

      [Image: ekk4.png]

    5. After the Update process has completed , put the mouse cursor over the “Menu” tab on the left and click-on “Scan PC”.

      [Image: ekk5.png]

    6. Select “Smart scan” and click-on the below “SCAN” button.

      [Image: ekk6.png]

    7. Emsisoft Emergency Kit will now start scanning your computer for malicious files as shown below.

      [Image: ekk7.png]

    8. When the scan will be completed , you will be presented with a screen showing you the malware infections that Emsisoft Emergency Kit has detected.Please note that the infections found may be different than what is shown in the image.
      Make sure that everything is Checked (ticked) and click on the ‘Quarantine selected objects’ button.
      [Image: ekk8.png]
    9. Emsisoft Emergency Kit will now start removing the malicious files.
      If during the removal process Emsisoft will display a message stating that it needs to reboot, please allow this request.

    If you are still experiencing problems , start a thread in our Malware Removal Support forum : http://malwaretips.com/Forum-Malware-Removal-Assistance

  34. Dear Stelian, I saw your guide helped a lot of people. My wife got same trouble, and I worked for 10 hours today for fix this SMART sh*t. I got the SMART Data Recovery, plus a fake page of the STATE POLICE that appears in NORMAL MODE (not from the begininng of the infection). My OS is WIN XP SP3. I cannot keep your guide to the end, because in SAFE MODE WITH NETWORK when I attempt to scan with Malware or kill rootkits with IExplorer, after the programs scanned for 5-10 minutes my laptop turns suddenly off. I’m scared because after that is impossibile to make the laptop restarted. I have to push the start button 2 or 3 times before it starts again… In Normal Mode everything is perfect… Perfect exept the virus I mean. Could you help me? TDSS appears to works not. I will really apprecieate help! Thank you a bunch!

  37. That’s great but doesn’t solve my problem. The Unhide program freezes. And I’ve already run the Emsisoft program. And I don’t know what it means when it says to copy the smptp files to wherever. And the desktop won’t stop being a black screen. I’ll try all this again of course, but any other tips would be great. Thanks.

  38. Plese run Unhide.exe

    1. Download  >> Unhide.exe. < <<
    2. Double-click on the Unhide.exe icon on your desktop and allow the program to run.When it has completed its task it will generate a report.

    Then perform a scan with Emsisoft Anti-Malware :

    1. Download the latest official version of Emsisoft Emergency Kit
    2. After the download process will has comleted, you’ll need to unpack EmsisoftEmergencyKit.zip
      [Image: ekk1.png]
    3. Open the Emsisoft Emergency Kit Folder and double click EmergencyKitScanner.bat
      [Image: ekk2.png]
    4. A pop-up will prompt you to update Emsisoft Emergency Kit , please click the “Yes” button.

      [Image: ekk3.png]

      [Image: ekk4.png]

    5. After the Update process has completed , put the mouse cursor over the “Menu” tab on the left and click-on “Scan PC”.

      [Image: ekk5.png]

    6. Select “Smart scan” and click-on the below “SCAN” button.

      [Image: ekk6.png]

    7. Emsisoft Emergency Kit will now start scanning your computer for malicious files as shown below.

      [Image: ekk7.png]

    8. When the scan will be completed , you will be presented with a screen showing you the malware infections that Emsisoft Emergency Kit has detected.Please note that the infections found may be different than what is shown in the image.
      Make sure that everything is Checked (ticked) and click on the ‘Quarantine selected objects’ button.
      [Image: ekk8.png]
    9. Emsisoft Emergency Kit will now start removing the malicious files.

  39. Im having trouble with the unhiding part. All it does is freeze.

    Also the smptp folder only has folder one and folder four because that rogue killer thing doesn’t go past about 60%

    I can’t get my desktop back to how it should be because when I click on the settings I had it doesnt change

    Lastly I have no idea what this whole copy those smptp folders thing is. I’ve been fighting with this computer for over eight hours now and I could really use a break. Thanks

  40. My roommate or one of the kids got this on my computer while I was at work… I am so glad it is fixed!! This worked very well and was easy to use!!

  43. Thank you So Much! My wifes co worker was using the the office laptop and some how mysteriously the SMART Malware appeared and made it impossible for them to get access to some desktop folders. Your steps were easy to follow and really worked!

    Thanks to the good guys like you and the developers of the freeware software, we can stop the bad guys from messing up systems that people need!

    Thanks again,

    Vince

  45. Thank you so so much for this. It helped me greatly. Screw these a holes who find enjoyment out of messing up peoples lives. I didn’t know if I’d be able to do it but your knowledge was presented clearly that even relative novice could complete this with in a few hrs.

  46. My wife got this virus-totally messed up the laptop. This site and the step by step instructions helped me remove the virus and alls its bugs. It takes time but its better than an IT bill of 3-400 dollars.
    Thank you for all the effort you put into this blog to help people out.
    Paul J

  47. Thank you for this very organized step by step removal process. It worked and I am thankful for your time and effort. You are the best and we need more people like you combating these ridiculous viruses

  48. Thank you so much for this tutorial. I followed your instructions to the letter and got rid of this piece of crap virus. Great job!

  49. You are the man! Friend had this crap on her machine and your step by step did the trick! Thanks a million!

  51. Hello
    Please follow this steps while in NORMAL MODE:

    STEP1 :
    1.Here are the direct download links for HitmanPro,
    – http://dl.surfright.nl/HitmanPro36.exe (For 32bit)
    – http://dl.surfright.nl/HitmanPro36_x64.exe (For 64bit)
    2.Hold down the left CTRL-key when you start HitmanPro so that all non-essential processes will be terminated, including the malicious process
    Here is a video that explains with graphic details how to do this : http://www.youtube.com/watch?v=m6eRWTv2STk
    3. Let it scan and remove all the detected threats.

    STEP 2: Follow the guide on this page.

    STEP3 3: Perform a system scan with Emsisoft Emergency Kit:

    1. Download the latest official version of Emsisoft Emergency Kit
    2. After the download process will has comleted, you’ll need to unpack EmsisoftEmergencyKit.zip
      [Image: ekk1.png]
    3. Open the Emsisoft Emergency Kit Folder and double click EmergencyKitScanner.bat
      [Image: ekk2.png]
    4. A pop-up will prompt you to update Emsisoft Emergency Kit , please click the “Yes” button.

      [Image: ekk3.png]

      [Image: ekk4.png]

    5. After the Update process has completed , put the mouse cursor over the “Menu” tab on the left and click-on “Scan PC”.

      [Image: ekk5.png]

    6. Select “Smart scan” and click-on the below “SCAN” button.

      [Image: ekk6.png]

    7. Emsisoft Emergency Kit will now start scanning your computer for malicious files as shown below.

      [Image: ekk7.png]

    8. When the scan will be completed , you will be presented with a screen showing you the malware infections that Emsisoft Emergency Kit has detected.Please note that the infections found may be different than what is shown in the image.
      Make sure that everything is Checked (ticked) and click on the ‘Quarantine selected objects’ button.
      [Image: ekk8.png]
    9. Emsisoft Emergency Kit will now start removing the malicious files.
      If during the removal process Emsisoft will display a message stating that it needs to reboot, please allow this request.

    If you are still experiencing problems , start a thread in our Malware Removal Support forum : http://malwaretips.com/Forum-Help-my-PC-is-infected

  52. I downloaded malwarebytes, but it fails the install with an Access denied error after most of the app was installed. It then rolls back the changes and aborts the install.

    Also, rkill doesn’t seem to be killing anything, according to the report that it sends out at the end. It’s blank.

  53. Everything’s worked so far, until I got to roguekiller. I click on your link and after I click RUN my computer marks it as dangerous because it is “unsigned by owner”, and will only allow me to cancel.

  54. Thank you. You saved my week. Your directions were very easy to follow and worked perfectly.

  55. THANK YOU!!! Pretty sure I got the virus after I clicked a picture on Pinterest, which I will NO longer use. You saved the day & $$$ I would’ve spent at a computer repair store.

  56. Hello John,
    Lets try to run Unhide.exe and run it.

    1. Download Unhide.exe.
    2. Double-click on the Unhide.exe icon on your desktop and allow the program to run.When it has completed its task it will generate a report.

  57. Everything worked as indicated but I am missing most of the progrom in my applciation file or they are hidden. But when I search for them they still are not there. I don’t want to spend the time to download and reinstall them. Is there any fix?

  59. Damn, whoever wrote this virus did a GREAT job! Now go F yourself for ruining my afternoon.

    Thanks for the instructions Stelian; everything works great!

  64. Incredible !! All is right now. I follow all the tips in the order. Your guide is great =;o)

  66. I LITERALLY CRIED WHEN SEVERAL DOZEN OF MY PEICES OF ORIGINAL MUSIC DISSAPEARED, , YOUR ADVICE FIXED IT THANK YOU VERY MUCH

  67. I followed these steps just last night on an infected computer and it turned out perfectly. Well explained.

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