Remove ICE Cyber Crimes Center virus (MoneyPak Scam)

“The ICE Cyber Crimes Center” lock screen is a computer virus (Trojan:W32/Reveton), which will display a bogus notification, that pretends to be from the U.S. Immigration and Customs Enforcement (ICE) Cyber Crimes Center and states that your computer has been blocked due to it being involved with the distribution of pornographic material, SPAM and copyrighted content.
The ICE Cyber Crimes Center virus will lock you out of your computer and applications, so whenever you’ll try to log on into your Windows operating system or Safe Mode with Networking, it will display instead a lock screen asking you to pay a non-existing fine of $400 in the form of a MoneyPak code.
Furthermore, to make this alert seem more authentic, this virus also has the ability to access your installed webcam, so that the bogus ICE Cyber Crimes Center notification shows what is happening in the room.
If your computer is infected with ICE Cyber Crimes Center virus, then you are seeing the below notification:

Cyber criminals often updated the design of this lock screen, however you should always keep in mind that the ICE will never lock down your computer or monitor your online activities.
The message displayed by the threat can be localized depending on the user’s location, with text written in the appropriate language. Depending on the variant, the Trojan may only display a message in the language spoken by its authors, or the country that was intended as the main target of the attack.

The ICE Cyber Crimes Center
The Common Law in the will of Mankind Issuing from the Life of the People
YOUR COMPUTER HAS BEEN BLOCKED!
The work of your computer has been suspended on the grounds of the violation of the law of the United States of America.
Possible violations are described below:
Article – 184. Pornography involving children (under 18 years)
Imprisonment of the term of up to 10-15 years (The use or distribution of pornographic files)
Article – 171. Copyright
Imprisonment for the term of up to 2-5 years (The use or sharing copyrighted files)
Article – 113. The use of unlicensed software
Imprisonment for the term of up to 2 years (The use of unlicensed software)
The first violation may not entail the criminal liability if the payment of the fine in connection with the law of loyalty to the people, on 26 January 2013, in repeated violations of the criminal responsibility is inevitable.
To unlock your computer and to avoid other legal consequences, you are obligated to pay a release fee of $400.
How do I unlock computer using MoneyPak?
1. Find a retail location near you.
2. Look for a MoneyPak in the prepaid section. Take it to the cashier and load it with cash. A service fee of up to $4.95 will apply.
3. To pay fine, you should enter the digits MoneyPak resulting code in the payment form and press Pay MoneyPak.
In connection with the decision of the Government as of January 26, 2013, all of the violations described above could be considered criminal. If the fine has not been paid, you will become the subject of criminal prosecution. The fine is applicable only in the case of a primary violation. In the case of second violation you will appear before the Supreme Court of the USA.
Amount of the fine is $400. Payment must be made within 48 hours after the computer blocking. If the fine has not been paid, you will become the subject of criminal prosecution without the right to pay the fine. The Department of the Fight Against Cyberactivity will confiscate your computer (after 48 hours)
An attempt to unlock the computer by yourself will lead to the full formatting of the operating system. All the files, videos, photos, documents on your computer will be deleted.
All illegal activities conducted through your computer have been recorded in the Police Database, including photos and videos from your camera for further identification. You have been registered by viewing pornography involving minors.
After paying the fine your computer will be unblocked. (In the case of second violation you will become the subject of criminal prosecution without the right to pay the fine!)

Please note: The fine may only be paid within 48 hours, if you let 48 hours pass without payment, the possibility of unlocking your computer expires. In this case a criminal case against you will be initiated automatically.

The ICE Cyber Crimes Center notification is a scam, and you should ignore any alert that this malicious software might generate.
Under no circumstance should you send any money via MoneyPak to these cyber criminals, as this could lead to identity theft,and if you have, you can request a refund from Greendot MoneyPak >> HERE << , stating that the payment was due to a scam and a computer virus. You can also file a complaint at www.IC3.gov.

ICE Cyber Crimes Center Greendot MoneyPak Ransomware – Virus Removal Guide

This page is a comprehensive guide, which will remove the ICE Cyber Crime Center infection from your your computer. Please perform all the steps in the correct order. If you have any questions or doubt at any point STOP and ask for our assistance.
The ICE Cyber Crime Center will start automatically when you login to your computer and display its screenlocker so that you are unable to access your computer, therefore we will need to remove this infection by using any of the below methods:
OPTION 1: Remove ICE Cyber Crime Center lock screen virus with System Restore
OPTION 2: Remove ICE Cyber Crime Center virus with with HitmanPro Kickstart
OPTION 3: Remove ICE Cyber Crime Center virus with Kaspersky Rescue Disk

OPTION 1: Remove ICE Cyber Crime Center lock screen virus with System Restore

System Restore helps you restore your computer’s system files to an earlier point in time. It’s a way to undo system changes to your computer without affecting your personal files, such as e‑mail, documents, or photos.
Because the ICE Cyber Crime Center virus will not allow you to start the computer in Windows regular mode, we will need to start System Restore from the Safe Mode with Command Prompt mode.

STEP 1: Restore Windows to a previous state using System Restore

1. Reboot your computer into Safe Mode with Command Prompt. To do this, turn your computer off and then back on and immediately when you see anything on the screen, start tapping the F8 key on your keyboard.
   
   If you are using Windows 8, the trick is to hold the Shift button and gently tap the F8 key repeatedly, this will sometimes boot you into the new advanced “recovery mode”, where you can choose to see advanced repair options. On the next screen, you will need to click on the Troubleshoot option, then select Advanced Options and select Windows Startup Settings. Click on the Restart button, and you should now be able to see the Advanced Boot Options screen.
2. Using the arrow keys on your keyboard, select Safe Mode with Command Prompt and press Enter on your keyboard.
   
3. At the command prompt, type rstrui.exe, and then press ENTER.
   
   Alternatively, if you are using Windows Vista, 7 and 8, you can type: C:\windows\system32\rstrui.exe , and press Enter. And if you are a Windows XP user, type C:\windows\system32\restore\rstrui.exe, then press Enter.
4. System Restore should start, and you will display also a list of restore points. Try using a restore point created just before the date and time the ICE Cyber Crime Center lock screen virus has infected your computer.
   
5. When System Restore has completed its task, start your computer in Windows regular mode, and perform a scan with Malwarebytes Anti-Malware and HitmanPro, as seen in the next step.

STEP 2: Remove ICE Cyber Crime Center malicious files with Malwarebytes Anti-Malware Free

Even after using System Restore,

1. You can download Malwarebytes Anti-Malware Free from the below link, then double-click on the icon named mbam-setup.exe to install this program.
   MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK(This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
2. When the installation begins, keep following the prompts in order to continue with the setup process, then at the last screen click on the Finish button.
   
3. On the Scanner tab, select Perform quick scan, and then click on the Scan button to start searching for the ICE Cyber Crime Center malicious files.
   
4. Malwarebytes’ Anti-Malware will now start scanning your computer for ICE Cyber Crime Center virus as shown below.
   
5. When the Malwarebytes Anti-Malware scan has finished, click on the Show Results button.
   
6. You will now be presented with a screen showing you the computer infections that Malwarebytes Anti-Malware has detected. Make sure that everything is Checked (ticked), then click on the Remove Selected button.
   

STEP 3: Double-check for the ICE Cyber Crime Center virus with HitmanPro

1. You can download HitmanPro from the below link:
   HITMANPRO DOWNLOAD LINK (This link will open a web page from where you can download HitmanPro)
2. Double-click on the file named HitmanPro.exe (for 32-bit versions of Windows) or HitmanPro_x64.exe (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.
   
   Click on the Next button, to install HitmanPro on your computer.
   
3. HitmanPro will now begin to scan your computer for ICE Cyber Crime Center malicious files.
   
4. When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the Next button, to remove ICE Cyber Crime Center virus.
   
5. Click on the Activate free license button to begin the free 30 days trial, and remove all the malicious files from your computer.
   

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OPTION 2: Remove ICE Cyber Crime Center virus with with HitmanPro Kickstart

If you cannot start your computer into Safe Mode with Command Prompt mode, we can use the HitmanPro Kickstart program to bypass ICE Cyber Crime Center lock screen.
As the ICE Cyber Crime Center ransomware infection locks you out of your computer, you will need to create a bootable USB drive that contains the HitmanPro Kickstart program.
We will then boot your computer using this bootable USB drive and use it to clean the infection so that you are able to access Windows normally again.
You will also need a USB drive, which will have all of its data erased and will then be formatted. Therefore, only use a USB drive that does not contain any important data.

1. Using a “clean” (non-infected) computer, please download HitmanPro Kickstart from the below link.
   HITMANPRO DOWNLOAD LINK (This link will open a download page in a new web page from where you can download HitmanPro Kickstart)
2. Once HitmanPro has been downloaded, please insert the USB flash drive that you would like to erase and use for the installation of HitmanPro Kickstart. Then double-click on the file named HitmanPro.exe (for 32-bit versions of Windows) or HitmanPro_x64.exe (for 64-bit versions of Windows).
   To create a bootable HitmanPro USB drive, please follow the instructions from this video:
   
3. Now, remove the HitmanPro Kickstart USB drive and insert it into the ICE Cyber Crime Center infected computer.
4. Once you have inserted the HitmanPro Kickstart USB drive, turn off the infected computer and then turn it on. As soon as you power it on, look for text on the screen that tells you how to access the boot menu.
   
   The keys that are commonly associated with enabling the boot menu are F10, F11 or F12.
5. Once you determine the proper key (usually the F11 key) that you need to press to access the Boot Menu, restart your computer again and start immediately tapping that key. Next, please perform a scan with HitmanPro Kickstart as shown in the video below.
   
6. HitmanPro will now reboot your computer and Windows should start normally. Then please Malwarebytes Anti-Malware and HitmanPro, and scan your computer for any left over infections.

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OPTION 3: Remove ICE Cyber Crime Center virus with Kaspersky Rescue Disk

If any of the above methods did not clean your infected computer, we can use a Kaspersky Rescue Disk Bootable to clean the Windows registry and to perform a system scan to remove the ICE Cyber Crime Center virus.
To create a bootable Kaspersky Rescue Disk, we will need the following items:

• A clean (non-infected) computer with Internet access
• A blank DVD or CD
• A computer with a DVD or CD burner

STEP 1: Download and create a bootable Kaspersky Rescue Disk CD

1. You can download Kaspersky Rescue Disk utility from link below:
   KASPERSKY RESCUE DISK DOWNLOAD LINK (This link will automatically download Kaspersky Rescue Disk (kav_rescue_10.iso) on your computer.)
2. To create the bootable rescue disk, we will need to use the ImgBurn program. You can download ImgBurn from the below link, then install this program.
   IMGBURN DOWNLOAD LINK (This link will open a new page from where you can download the ImgBurn program)
3. Insert your blank DVD or CD in your burner, then start ImgBurn and click on the Write image file to disc button.
4. Under Source click on the Browse for file button, then navigate to the location where you previously saved the Kaspersky Rescue Disk utility (kav_rescue_10.iso), then click on the Write button.
   
   That’s it, ImgBurn will now begin writing your bootable Kaspersky Rescue Disk.

STEP 2: Start your computer using the Kaspersky Rescue Disk

1. Once you’ve got the Kasperky Rescue Disk in hand, insert it into the infected computer, and turn off and then turn it on again.
2. As soon as you power it on, you will see a screen that tells you to press any key to enter the menu, so please tap any key to boot your machine from the Kaspersky Rescue Disk.
   
3. In the next screen, you will need to chose a language, then you click on Kaspersky Rescue Disk. Graphic Mode and press ENTER, to start the Kaspersky Rescue Disk.

STEP 3: Scan your system with Kaspersky Rescue Disk

1. Within a few short seconds you should see the full working environment, with the Kaspersky Rescue Disk screen front and center as shown below.
   
2. Switch tabs over to the My Update Center, and then click the Start update button to load the latest anti-virus definitions. Please be patience while this process its completed.
   
3. Switch back over to the Objects Scan tab, select the drives you want to scan, and then click the Start Objects Scan button.
   
4. When Kaspersky Antivirus will detect the ICE Cyber Crime Center virus, you’ll be prompted to select an action. When this happens, please select Quarantine or Delete to remove this infection from your computer.
   
5. When the antivirus scan has completed, you can restart back into Windows regular mode, by clicking on the Kaspersky Start button (lower left corner), and selecting Restart.
   Once your computer will start in Windows regular more, download Malwarebytes Anti-Malware and HitmanPro, and scan your computer for any left over infections.

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OPTIONAL: Fix Windows “black screen” error after removing the ICE Cyber Crime Center virus

On some variants of this infection, after removing the ICE Cyber Crime Center virus, instead of loading your Windows desktop you may be shown a Windows with a black background called the Windows Command Prompt. If this happens, we will need to run the below registry fix.

1. Click on the Windows Command Prompt and type explorer.exe and then press Enter on your keyboard.
   
2. Your normal Windows desktop should load, then download the below file (ransom-fix.reg) to fix your Windows registry.
   RANSOM FIX DOWNLOAD LINK (This link will automatically download ransom-fix.reg on your computer)
3. Once the file has been downloaded, double-click on it and when it prompts, please allow the data to be merged into the Windows Registry. This will now fix it so that the normal Windows desktop appears when you login instead of the Command Prompt.
4. Now reboot your computer and when you next login, you should see your normal desktop.

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Your computer should now be free of the ICE Cyber Crime Center infection. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.
If you are still experiencing problems while trying to remove ICE Cyber Crime Center Moneypak virus from your machine, please start a new thread in our Malware Removal Assistance forum.