Remove JavaPlayer.info pop-up virus (Fake Java Update)

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Written by: Stelian Pilici

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If you are seeing pop-up ads from JavaPlayer.info whenever you are opening a new tab within Internet Explorer, Firefox and Google Chrome, then your computer is infected with an adware or a potentially unwanted program.
[Image: JavaPlayer.info pop-up virus]
The JavaPlayer.info pop-up happens regardless of the web browser or search engine, and if you are seeing ads from JavaPlayer.info whenever you are doing a Google search or visiting a website, then your computer may be infected with adware or a potentially unwanted program.
This infection is designed specifically to make money. It generates web traffic, collects sales leads for other dubious sites, and will display advertisements and sponsored links within your web browser.

The JavaPlayer.info pop-up ads are caused by an ad-supported (users may see additional banner, search, pop-up, pop-under, interstitial and in-text link advertisements) cross web browser plugin for Internet Explorer, Firefox and Chrome, which is distributed through various monetization platforms during installation. This malicious browser extensions is typically added when you install another free software (video recording/streaming, download-managers or PDF creators) that had bundled into their installation this adware program.
Once installed, whenever you will open a new tab within Internet Explorer, Firefox and Google Chrome, a new tab with and ad from JavaPlayer.info will pop-up.

JavaPlayer.info will display a pop-up box stating that you need to updated or install a piece of software (eg: Java, Flash Player, Web browser). If you click on the “Download”, “Run Update” or “Click to install now” button, instead of installing an update, you’ll agree to download an adware or a malicious programs onto your computer.
The JavaPlayer.info link may install on your computer potentially unwanted programs like: toolbars (Sweet-Page Toolbar, Delta Toolbar), adware (WebCake, EnhanceTronic, CouponBuddy) or other forms of malware.

This infection will also display advertising banners on the webpages that you are visiting, and as you browse Internet, it will show coupons and other deals available on different websites.
JavaPlayer.info is not a malicious domain itself, however cyber criminals are using an adware program to display ads from this domain, thus getting pay-per-click revenue.

You should always pay attention when installing software because often, a software installer includes optional installs, such as this JavaPlayer.info pop-up ads. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

How to remove JavaPlayer.info pop-up ads (Virus Removal Guide)

This page is a comprehensive guide, which will remove JavaPlayer.info pop-ups from your computer, and any other adware program that may have been installed during the setup process.
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.

STEP 1: Remove JavaPlayer.info pop-up ads from Internet Explorer, Firefox and Google Chrome with AdwCleaner
STEP 2: Remove JavaPlayer.info adware with Junkware Removal Tool
STEP 3: Remove JavaPlayer.info pop-up virus with Malwarebytes Anti-Malware Free
STEP 4: Double-check for the JavaPlayer.info infection with HitmanPro
(OPTIONAL) STEP 5: Remove the browser extension responsible for the JavaPlayer.info pop-up ads from Internet Explorer, Firefox and Google Chrome

STEP 1: Remove JavaPlayer.info pop-up ads from Internet Explorer, Firefox and Google Chrome with AdwCleaner

The AdwCleaner utility will scan your computer and web browser for the JavaPlayer.info malicious files, browser extensions and registry keys, that may have been installed on your computer without your knowledge.

  1. You can download AdwCleaner utility from the below link.
    ADWCLEANER DOWNLOAD LINK (This link will automatically download AdwCleaner on your computer)
  2. Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.
    Picture of AdwCleaner Icon
    If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
  3. When the AdwCleaner program will open, click on the Scan button as shown below.
    Picture of AdwCleaner Scan button
    AdwCleaner will now start to search for the JavaPlayer.info malicious files that may be installed on your computer.
  4. To remove the JavaPlayer.info malicious files that were detected in the previous step, please click on the Clean button.
    Picture of AdwCleaner Clean button
  5. AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
    Please click on the OK button to allow AdwCleaner reboot your computer.

STEP 2: Remove JavaPlayer.info adware with Junkware Removal Tool

Junkware Removal Tool is a powerful utility, which will remove JavaPlayer.info pop-up ads from Internet Explorer, Firefox or Google Chrome.

  1. You can download the Junkware Removal Tool utility from the below link:
    JUNKWARE REMOVAL TOOL DOWNLOAD LINK (This link will automatically download the Junkware Removal Tool utility on your computer)
  2. Once Junkware Removal Tool has finished downloading, please double-click on the JRT.exe icon as seen below.
    [Image: Junkware Removal Tool]
    If Windows prompts you as to whether or not you wish to run Junkware Removal Tool, please allow it to run.
  3. Junkware Removal Tool will now start, and at the Command Prompt, you’ll need to press any key to perform a scan for the JavaPlayer.info hijacker.
    [Image: Junkware Removal Tool scanning for JavaPlayer.info virus]
    Please be patient as this can take a while to complete (up to 10 minutes) depending on your system’s specifications.
  4. When the scan Junkware Removal Tool will be completed, this utility will display a log with the malicious files and registry keys that were removed from your computer.
    [Image: Junkware Removal Tool final log]

STEP 3: Remove JavaPlayer.info pop-up virus with Malwarebytes Anti-Malware Free

Malwarebytes Anti-Malware Free uses industry-leading technology to detect and remove all traces of malware, including worms, Trojans, rootkits, rogues, dialers, spyware, and more.
It is important to note that Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts.

  1. You can download Malwarebytes Anti-Malware Free from the below link, then double click on it to install this program.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. When the installation begins, keep following the prompts in order to continue with the setup process.
    [Image: Malwarebytes Anti-Malware final installation screen]
  3. On the Scanner tab, select “Perform full scan” and then click on the Scan button to start scanning your computer.
    [Image: Malwarebytes Anti-Malware Quick Scan]
  4. Malwarebytes’ Anti-Malware will now start scanning your computer for JavaPlayer.info malicious files as shown below.
    [Image: Malwarebytes Anti-Malware scanning for JavaPlayer.info virus
  5. When the Malwarebytes scan will be completed,click on Show Result.
    [Image: Malwarebytes Anti-Malware scan results]
  6. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selected button.
    [Image:Malwarebytes removing virus]

STEP 4: Double-check for the JavaPlayer.info infection with HitmanPro

HitmanPro is a second opinion scanner, designed to rescue your computer from malware (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security measures you have taken (such as anti virus software, firewalls, etc.). HitmanPro is designed to work alongside existing security programs without any conflicts. It scans the computer quickly (less than 5 minutes) and does not slow down the computer.

  1. You can download HitmanPro from the below link, then double-click on it to start this program.
    HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download HitmanPro)
  2. HitmanPro will start and you’ll need to follow the prompts (by clicking on the Next button) to start a system scan with this program.
    HitmanPro scanner
    HitmanPro installation
  3. HitmanPro will start scanning your computer for JavaPlayer.info malicious files as seen in the image below.
    HitmanPro scan JavaPlayer.info virus
  4. Once the scan is complete,you’ll see a screen which will display all the infected files that this utility has detected, and you’ll need to click on Next to remove this malicious files.
    HitmanPro scan results
  5. Click Activate free license to start the free 30 days trial and remove all the malicious files from your computer.
    HitmanPro 30 days activation button

(OPTIONAL) STEP 5 : Remove the browser extension responsible for the JavaPlayer.info pop-up ads from Internet Explorer, Firefox and Google Chrome

If you are still experiencing issues with the JavaPlayer.info pop-up ads in Internet Explorer, Firefox or Chrome, we will need to reset your browser to its default settings. This step needs to be performed only if your issues have not been solved by the previous steps.

Remove JavaPlayer.info pop-up ads from Internet Explorer

  1. Open Internet Explorer, click on the gear icon [Image: icongear.jpg] (Tools for Windows XP users) at the top (far right), then click again on Internet Options.
    Internet Options in IE
  2. In the Internet Options dialog box, click on the Advanced tab, then click on the Reset button.
    Reset Internet Explorer
  3. In the Reset Internet Explorer settings section, check the Delete personal settings box, then click on Reset.
    Internet Explorer back to its default settings to remove JavaPlayer.info virus
  4. When Internet Explorer finishes resetting, click Close in the confirmation dialogue box and then click OK.
  5. Close and open Internet Explorer.

Remove JavaPlayer.info pop-up ads from Mozilla Firefox

  1. At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu (on Windows XP, click the Help menu at the top of the Firefox window), and select Troubleshooting Information.
    Firefox Troubleshooting Information
  2. Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.
    Firefox default settings to remove JavaPlayer.info pop-up virus
  3. To continue, click Reset Firefox in the confirmation window that opens.
  4. Firefox will close and be reset. When it’s done, a window will list the information that was imported. Click Finish

Remove JavaPlayer.info pop-up ads from Google Chrome

  1. Remove JavaPlayer.info extensions from Google Chrome.
    Click the Chrome menu Chrome menu  button on the browser toolbar, select Tools and then click on Extensions.
    Google Chrome Extensions
  2. In the Extensions tab, remove the DP1815, Media Player 1.1, Video Player 1.3, LyricsSay-1, LyricXeeker, Plus-HD 1.3, BetterSurf, LyricsGet, LyricsBuddy-1, AlLyrics, ElectroLyrics-1, a2zLyrics-1, Feven 1.8, Websteroids, ScorpionSaver, HD-Plus 3.5 any other unknown extensions, by clicking the trash can [Image: Remove an extension from Chrome] icon.
    Cyber criminals often change the name of malicious extension that is causing the JavaPlayer.info pop-up ads, so if you have not installed an extensions then you should remove it from your web browser.
    [Image: JavaPlayer.info Chrome extensions]

Your computer should now be free of the JavaPlayer.info infection. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future, and perform regular computer scans with HitmanPro.
If you are still experiencing problems while trying to remove JavaPlayer.info from your machine, please start a new thread in our Malware Removal Assistance forum.

How to Stay Safe Online

Here are 10 basic security tips to help you avoid malware and protect your device:

  1. Use a good antivirus and keep it up-to-date.

    Shield Guide

    It's essential to use a good quality antivirus and keep it up-to-date to stay ahead of the latest cyber threats. We are huge fans of Malwarebytes Premium and use it on all of our devices, including Windows and Mac computers as well as our mobile devices. Malwarebytes sits beside your traditional antivirus, filling in any gaps in its defenses, and providing extra protection against sneakier security threats.

  2. Keep software and operating systems up-to-date.

    updates-guide

    Keep your operating system and apps up to date. Whenever an update is released for your device, download and install it right away. These updates often include security fixes, vulnerability patches, and other necessary maintenance.

  3. Be careful when installing programs and apps.

    install guide

    Pay close attention to installation screens and license agreements when installing software. Custom or advanced installation options will often disclose any third-party software that is also being installed. Take great care in every stage of the process and make sure you know what it is you're agreeing to before you click "Next."

  4. Install an ad blocker.

    Ad Blocker

    Use a browser-based content blocker, like AdGuard. Content blockers help stop malicious ads, Trojans, phishing, and other undesirable content that an antivirus product alone may not stop.

  5. Be careful what you download.

    Trojan Horse

    A top goal of cybercriminals is to trick you into downloading malware—programs or apps that carry malware or try to steal information. This malware can be disguised as an app: anything from a popular game to something that checks traffic or the weather.

  6. Be alert for people trying to trick you.

    warning sign

    Whether it's your email, phone, messenger, or other applications, always be alert and on guard for someone trying to trick you into clicking on links or replying to messages. Remember that it's easy to spoof phone numbers, so a familiar name or number doesn't make messages more trustworthy.

  7. Back up your data.

    backup sign

    Back up your data frequently and check that your backup data can be restored. You can do this manually on an external HDD/USB stick, or automatically using backup software. This is also the best way to counter ransomware. Never connect the backup drive to a computer if you suspect that the computer is infected with malware.

  8. Choose strong passwords.

    lock sign

    Use strong and unique passwords for each of your accounts. Avoid using personal information or easily guessable words in your passwords. Enable two-factor authentication (2FA) on your accounts whenever possible.

  9. Be careful where you click.

    cursor sign

    Be cautious when clicking on links or downloading attachments from unknown sources. These could potentially contain malware or phishing scams.

  10. Don't use pirated software.

    Shady Guide

    Avoid using Peer-to-Peer (P2P) file-sharing programs, keygens, cracks, and other pirated software that can often compromise your data, privacy, or both.

To avoid potential dangers on the internet, it's important to follow these 10 basic safety rules. By doing so, you can protect yourself from many of the unpleasant surprises that can arise when using the web.

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