Live Security Platinum - Virus Removal Guide

Live Security Platinum is a computer virus which will display fake security alerts,reporting that malware has been detected on your computer.This alerts are professional looking pop-ups and when you click on them, you are advised to buy Live Security Platinum in order to remove the detected threats.
In reality, none of the reported issues are real, and are only used to scare you into buying Live Security Platinum and stealing your personal financial information.

Advertisements

Apart from the bogus alerts,as part of its self-defense mechanism,Live Security Platinum has disabled the Windows system utilities, including the Windows Task Manager and Registry Editor,and will block you from running certain programs that could lead to its removal.
Further more,this rogue antivirus has modified your Windows files associations so now you can’t run files that end in a .exe extension.

If your computer is infected with Live Security Platinum,then you are seeing this images:

[Image: Live Security Platinum virus]

Advertisements

[Image: Live Security Platinum Alert]

[Image: Live Security Platinum Activation request]

[Image: Live Security Platinum Warning]

Registration codes for Live Security Platinum
As an optional step,you can use the following license key to register Live Security Platinum and stop the fake alerts.
Live Security Platinum license key: AA39754E-715219CE
Please keep in mind that entering the above registration code will NOT remove Live Security Platinum from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.

Advertisements

Live Security Platinum Removal Guide

STEP 1 : Start your computer in Safe Mode with Networking

Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.

Advertisements

STEP 2: Remove Live Security Platinum malicious proxy server

Live Security Platinum may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

Advertisements

Start the Internet Explorer browser and if you are using Internet Explorer 9 ,click on the gear icon (Tools for Internet Explorer 8 users) ,then select Internet Options.
Go to the tab Connections.At the bottom, click on LAN settings.
Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

STEP 3: Repair your Windows Registry from Live Security Platinum malicious changes.

Smart Fortress 2012 has changed your Windows registry settings so that when you try to run a executable file (ending with .exe ) , it will instead launch the infection rather than the desired program.

Download the registryfix.reg file to fix the malicious registry changes from Live Security Platinum.
Download RegistryFix.regOpens the download page in a new tab.
Double-click on registryfix.reg file to run it. Click “Yes” for Registry Editor prompt window,then click OK.

STEP 4: Run RKill to terminate known malware processes associated with Live Security Platinum.

RKill is a program that will attempt to terminate all malicious processes associated with Live Security Platinum,so that we will be able to perform the next step without being interrupted by this malicious software.
Because this utility will only stop Live Security Platinum running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

While your computer is in Safe Mode with Networking ,please download the latest official version of RKill.Please note that we will use a renamed version of RKILL so that Live Security Platinum won’t block this utility from running.
Download RKillYour download starts right away.
Double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Live Security Platinum.
RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.

IF you are having problems starting or running RKill, you can download any other renamed versions of RKill from here.
When Rkill has completed its task, it will generate a log. You can then proceed with the rest of the guide.

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 5: Remove Live Security Platinum malicious files with Malwarebytes Anti-Malware FREE

Download the latest official version of Malwarebytes Anti-Malware FREE.
Download MalwarebytesFree official installer. Your download starts right away.
Start the Malwarebytes’ Anti-Malware installation process by double clicking on mbam-setup file.
When the installation begins, keep following the prompts in order to continue with the setup process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finish button. If Malwarebytes’ prompts you to reboot, please do not do so.
Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
On the Scanner tab,select Perform full scan and then click on the Scanbutton to start scanning your computer.
Malwarebytes’ Anti-Malware will now start scanning your computer for Live Security Platinum malicious files as shown below.
When the scan is finished a message box will appear, click OK to continue.
You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selected button.
Malwarebytes’ Anti-Malware will now start removing the malicious files.After completing this task it will display a message stating that it needs to reboot,please allow this request and then let your PC boot in Normal mode.

STEP 6: Double check your system for any left over infections with HitmanPro

This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
Download HitmanProOfficial Sophos download. Free scan, free 30-day trial to remove threats.
Double click on the previously downloaded fileto start the HitmanPro installation.

IF you are experiencing problems while trying to start HitmanPro, you can use the Force Breach mode.To start HitmanPro in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
Click on Next to install HitmanPro on your system.
The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on Next to start a system scan.
HitmanPro will start scanning your system for malicious files as seen in the image below.
Once the scan is complete,you’ll see a screen which will display all the malicious files that the program has found.Click on Next to remove this malicious files.
Click Activate free license to start the free 30 days trial and remove the malicious files.
HitmanPro will now start removing the infected objects.If this program will ask you to restart your computer,please allow this request.

STEP 7: Remove the left over malicious registry keys and files

Live Security Platinum has sadded some malicious registry keys to your Windows installation , to remove this malicious changes we need to run a scan with RogueKiller.

Please download the latest official version of RogueKiller.
Download RogueKillerOpens the download page in a new tab.
Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
After the scan has completed, press the Delete button to remove any malicious registry keys.
Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.

If you are still experiencing problems while trying to remove Live Security Platinum from your machine, please start a new thread in our Malware Removal Assistance forum.

Advertisements

Make your next click a safer one.

Spotting a scam is a good start. These tools can add protection when you browse, open messages, or download software.

Affiliate links We may earn a commission if you buy through these links, at no extra cost to you. How we’re funded

MalwarebytesSCAM & MALWARE PROTECTION

Scam awareness. Malware protection.

Malwarebytes combines device protection with tools for checking suspicious messages and links, so you have more information before you act.

Scam Guard for suspicious messages
Real-time malware protection with Premium

Explore MalwarebytesExplore features on the official website

AdGuardAD & TRACKER BLOCKING

Less clutter. More control.

AdGuard filters intrusive ads and trackers, helping reduce unwanted interruptions and giving you more control over your browsing.

Blocks intrusive ads and pop-ups
Filters trackers while you browse

Explore AdGuardExplore features on the official website

Features vary by device and plan. These tools add protection; they do not guarantee that a website or offer is trustworthy.

Join the discussion

386 comments

Share your experience or ask a question about this article.

Your progress

Did these steps help?

Let us know how the guide worked for you.

Alex14 years ago
This tutorial has helped me save 2 machines in 2 days. Thank you.

Reply Report
T
tim14 years ago
Hi, i ran through your guide but i think i screwed something up, after the reboot my system started and i was able to use google chorme, but when i came back and started it again all programs, (i’m assuming all .exe), will not load. i get the message to try and start program with web service. any advice would be much appreciated.

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to tim
  Hello Tim,
  Uninstall,restart and then reinstall back Chrome.If you are still having problems than reply back!:)
  
  Reply Report
  1. T
    tim14 years ago
    In reply to Stelian Pilici
    i tried that but i have no internet browser at all, i can’t open any program, even ones from my external hard drive. the only program i have been able to open was nvidia control panel. did i mess up my registry?
    
    Report
    1. tim14 years ago
      In reply to tim
      i just retried uninstalling chrome but i got the error “windows cannot open this file: file: rundll32.exe”
      
      Report
View all 4 replies
Leslie J.14 years ago
Thank you so very much! I’m computer illiterate and your step by step guide is clearly idiot proof! Thank you again, kind soul!

Reply Report
E
EasyLee14 years ago
the method to kill this virus is way to long and there is a more simple way to kill this nonsense…
1.) This virus program program will create a shortcut, left click on it and select properties
2.) Open file location, which will take you to the folder where the virus application is stored… make a note of the folder location (for me it was “ProgramData” folder…
3.) You will not be able to delete the virus folder immidiately because it launches itself and as u should know you cannot delete a folder or program that is being used… you have to delete it before it has a chance to launch… so shut down your computer.
4.) start your computer, and as soon as you are able – go directly to the folder that has the virus application and delete the application before it has a chance to launch itself
5.) restore your computer to an earlier date (this restore will repair registry)

Reply Report
1. E
  EasyLee14 years ago
  In reply to EasyLee
  Clearify: for me the virus was stored inside a folder located in the “ProgramData” folder… ProgramData/547643765735896958/live.exe
  delete the “547643765735896958” …then do a system restore… and “547643765735896958” is just a made up folder name and live.exe is just made up name… you have to determine YOUR virus location by left clicking on the shortcut that the virus creates…. the left click on shortcut-select properties – open file location… and that location is the folder that needs to be deleted.
  
  Reply Report
  1. Ryan14 years ago
    In reply to EasyLee
    Thank u so much that was the best advice I’ve ever gotten. I have a degree in mechanical engineering nd not computer science but thank u again! And for me to trust someone’s words on the internet too!
    
    Report
2. Deana14 years ago
  In reply to EasyLee
  Easylee you saved me from so much work. I did what you said, but deleted it in safe mode so I wouldnot have to hurry. Evertime I went in to see if it was gone it would add another file. Thank you so much it was so easy.
  
  Reply Report
View all 6 replies
J
Jennifer14 years ago
When I try to download Malwarebytes, I check both options and it says Acces denied, and rolls back. Now what?

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to Jennifer
  Hello Jennifer,
  Did you run Rkill before trying to run Malwarebytes?
  Can you please follow this steps:
  STEP 1: Run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:
  1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
  2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
  3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
  4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
  5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
  6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
  7. Upon completion of the scan, if anything has been detected, click on Show Result
  8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
  9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats
  STEP 2: Run a scan with RogueKiller
  1. Please download the latest official version of RogueKiller.
    RogueKiller Download Link (This link will automatically download RogueKiller on your computer)
  2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Scan button to perform a system scan.
  3. After the scan has completed, press the Delete button to remove any malicious registry keys.
  4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.
  STEP 3 Please perform a scan with HitmanPro as seen on the guide.
  If you are having problems starting this program please use the ForceBreach mode as described in the guide.
  
  STEP 4: Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  Waiting for your reply to tell me how everything is running!
  Good luck…
  Reply Report
Pia14 years ago
THANK YOU SO MUCH!!!! This problem was driving me mental and your steps were really easy to follow. You saved my day!!!

Reply Report
D
D14 years ago
Thanks for your guide, it really works.
question: I skipped step 4 (Rkill) because I couldnt run it (also using th several different links provided). Is this a problem?

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to D
  Hello D,
  That’s not a problem as long as you’ve managed to run a scan with Malwarebytes and the other tools.
  As an additional steps I can recommend that you run a scan with :
  1.Run a scan with Kaspersky Virus Removal Tool
  Click here to download the Kaspersky Virus Removal Tool.
  1. Save it to your desktop.
  2. Double click the setup file to run it.
  3. Follow the onscreen prompts until it is installed
  4. Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:
    
    System Memory
    
    Hidden startup objects
    
    Disk boot sectors
    
    Local Disk (C:)
    
    Also any other drives (Removable that you may have)
  5. Then click on Actions on the left hand side
  6. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
  7. Click on Automatic Scan
  8. Now click the Start Scanning button, to run the scan
  9. After the scan is complete, close the program
  2.Run a scan with Eset Online Scanner.
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  Reply Report
A
Al14 years ago
After I’ve removed Live Security Platinum, can I remove the programs that that were installed during these seven steps?

Reply Report
1. Stelian PiliciTeam14 years ago
  In reply to Al
  Hello Al,
  Yes,you can uninstall all the utilities that we’ve used.
  Stay safe!
  
  Reply Report
K
Kah14 years ago
I have run everything original fixes step by step as well as gone as far as eset Kasprisky every program seems to remove fragments of virus but still can not open ie in normal mode

Reply Report
1. K
  Kah14 years ago
  In reply to Kah
  Update. I did update my Internet settings back to default and was able to get Internet after disabling windows firewall and other internet security. Now how can I restore to use Internet with firewall and security being enabled.
  
  Reply Report
  1. S
    Stelian PiliciTeam14 years ago
    In reply to Kah
    Hello Kah,
    Can you please run a scan with Combofix, ESET online scanner and post the logs here so that I can get an idea on what’s going on :
    STEP 1 : Run a scan with Combofix
    
    Download ComboFix from one of the following locations:
    
    COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
    COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
    
    VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop
    
    Close any open browsers.
    
    Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
    
    WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    
    Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    
    If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    
    Double click on ComboFix.exe & follow the prompts.
    
    Accept the disclaimer and allow to update if it asks
    
    When finished, it shall produce a log for you.
    
    Additional notes:
    
    Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
    
    Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
    
    If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
    
    STEP 2: Run a scan with ESET Online Scanner:
    
    Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
    
    Double click on the Eset installer program (esetsmartinstaller_enu.exe).
    
    Check Yes, I accept the Terms of Use
    
    Click the Start button.
    
    Check Scan archives
    
    Push the Start button.
    
    ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    
    When the scan completes, push Finish
    
    Now,let try to repair your computer:
    1. Click the Start buton
    2. Type “cmd” in the Search Box and then press Enter
    3. Right-click “cmd.exe” and select “Run as administrator”
    4. Click “Continue” on the “User Account Control” Window
    5. In the command prompt type the following command
    sc create BITS binpath= “c:\windows\system32\svchost.exe -k netsvcs” start= delayed-auto
    6.Restart your computer and check if the problem is solved.
    
    Next, download Windows Repair All In One and install this utility.
    Go to the Startup Repairs tab and click the Start button (bottom right)
    Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.
    
    Click Unselect All
    
    Put a checkmark in the following items:
    
    Repair Hosts File
    
    Remove Temp Files
    
    Repair Windows Firewall
    
    Remove Policies Set By Infections
    
    Set Window Services To Default Startup
    
    Note: Leave everything else unchecked
    
    Put a checkmark in Restart System When Finished
    
    Now click the Start button (bottom right)
    Report
NA14 years ago
Thank you for posting this information. Thanks again……

Reply Report
Gary14 years ago
This is fantastic. Thank You so much for going out of your way to help with this. It worked terrifically.

Reply Report
T
Tuan Taureo14 years ago
Following these instructions now. Unfortunately my SmartScreen filter is preventing me from getting the RogueKiller.exe. What do?

Reply Report
1. T
  Tuan Taureo14 years ago
  In reply to Tuan Taureo
  I will likely need it, since I have yet to successfully reactivate my Microsoft Security Essentials (I think it’s claiming to not be installed …?)
  
  Reply Report
  1. T
    Tuan Taureo14 years ago
    In reply to Tuan Taureo
    Okay, herpaderp ended. Managed to figure out how run RogueKiller anyway.
    
    Report
    1. Tuan Taureo14 years ago
      In reply to Tuan Taureo
      And now it’s yelling about a ZeroAccess thing. o_o
      
      Report
View all 8 replies
K
King14 years ago
I simply restored my system back 4 days before this problem and that seemed to take care of the problem, without having to go through this long process. So, I wonder – why don’t you just recommend restoring back before the Live Security Platinum?

Reply Report
1. Stelian PiliciTeam14 years ago
  In reply to King
  Hello,
  You should run a scan with Malwarebytes and HitmanPro just in case….. :)
  Stay safe!
  
  Reply Report
2. Tuan Taureo14 years ago
  In reply to King
  Allow me to impart my most sincere appreciation to your simple suggestion of using the local system restore function, King. I just did that and lo and behold, I now have a working Windows Defender firewall, Windows Update and Security Center again.
  
  My hat goes off to you.
  
  Reply Report
3. James14 years ago
  In reply to King
  As easy as it seems to just do a system retore to a point, it does resolve the issue momentary. Unfortunatly it doesn’t fully remove the virus that embeds itself in your computer. It’s like getting a tick, sure you can just pull it off and leave the head behind, but that may or may not protect you from infections, or issues happening in the long run. You want to ensure that you get that tick out with it’s head intacted, same with any virus that you get. If you just simply restoring the computer you are only putting a bandaid on it, and may be risking a re-infection since it was not properly removed.
  
  Reply Report
View all 4 replies
Mark14 years ago
Steven, Thank you for the invaluable assistance . I was starting from a point of being unable to run any .exe and receiving continuous bogus alerts. Your instructions were excellent and all issues appear to be resolved.

Reply Report
Logan14 years ago
Thanks , sooooooo much. I was working on a project for school for 2hours and all the sudden the virus pops up. I begin serching on the internet (amazingly it still worked) and found this page followed the steps and my computer is running great.! I also installed nortan security. THANK YOU!!!!!!!!!!!!!!!!!! :-)

Reply Report
B
bobby14 years ago
When I try to download rougekiller my computer tells me it’s unsafe to downlad and has been blocked by smartfilter

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to bobby
  Hello bobby,
  You can ignore that alert…Internet Explorer has displayed that alert because this file isn’t commonly downloaded …
  Also:
  
  1.Run a scan with Kaspersky Virus Removal Tool
  Click here to download the Kaspersky Virus Removal Tool.
  1. Save it to your desktop.
  2. Double click the setup file to run it.
  3. Follow the onscreen prompts until it is installed
  4. Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:
    
    System Memory
    
    Hidden startup objects
    
    Disk boot sectors
    
    Local Disk (C:)
    
    Also any other drives (Removable that you may have)
  5. Then click on Actions on the left hand side
  6. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
  7. Click on Automatic Scan
  8. Now click the Start Scanning button, to run the scan
  9. After the scan is complete, close the program
  2.Run a scan with Eset Online Scanner.
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  –
  Reply Report
M
Matt14 years ago
Really? So because you don’t realize that this guide pretty much uninstalls the firewall you’re just going to ignore my comment? Hey every one, when you finish every step in this guide, it uninstalls your windows update service, your windows firewall service and your security essentials service. The “Fix all in one” program does not fix this issue. You can easily reinstall security essentials, but in order to repair your firewall and windows update you have to reinstall windows.

Reply Report
1. Stelian PiliciTeam14 years ago
  In reply to Matt
  Hello Matt,
  Did you try to re-register the BITS service?
  
  Reply Report
C
chloe14 years ago
hi, I just got the live security platinum virus yesterday, and then i followed ur steps, and it was fixed. however when i turn on my laptop today, i can open any programs, but after a while, all the programs are freeze and do not responding, do you have any idea why?

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to chloe
  Hello chloe,
  Can you please run a scan with Combofix and ESET online scanner and post the logs here so that I can get an idea on what’s going on :
  
  STEP 1 : Run a scan with Combofix
  
  Download ComboFix from one of the following locations:
  
  COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
  COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
  
  VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop
  - Close any open browsers.
  - Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
  - WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  - Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  - If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  1. Double click on ComboFix.exe & follow the prompts.
  2. Accept the disclaimer and allow to update if it asks
  3. When finished, it shall produce a log for you.
  Notes:
  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
  STEP 2: Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  Waiting for your reply to tell me if your machine is ok and the logs from this utilities.
  Reply Report
  1. C
    chloe14 years ago
    In reply to Stelian Pilici
    here is the log, i followed the steps and eset scanner found 8 threats, but my computer still freeze after i start my laptop 5-10 mins
    
    ComboFix 12-09-07.03 – Chloe 2/09/07 周五 17:48:25.1.4 – x64 NETWORK
    
    Report
    1. Stelian PiliciTeam14 years ago
      In reply to chloe
      Hello chloe,
      Your Combofix log shows that you’ve still got some infection on this machine.Can you please start a thread in our Malware Removal Assistance forum as we need to remove this viruses.
      
      Report
Paul14 years ago
THhis worked awesome. THank you so much for doing this simple step-by-step. Worked great

Reply Report
F
Fazrezal14 years ago
Hello, thank you very much for this help. I was about to panic when this virus infected my laptop. Everything was going on fine, but my firewall cannot be turned on. I did some steps that I found on the comments above such as using the windows all in one repair, but it still doesn’t work. Can you give some help?

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to Fazrezal
  Hello Fazrezal,
  Please follow this steps:
  STEP 1: Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  STEP 2: Repair Background Intelligent Transfer Service service
  1. Click the Start buton
  2. Type “cmd” in the Search Box and then press Enter
  3. Right-click “cmd.exe” and select “Run as administrator”
  4. Click “Continue” on the “User Account Control” Window
  5. In the command prompt type the following command
  sc create BITS binpath= “c:\windows\system32\svchost.exe -k netsvcs” start= delayed-auto
  6.Restart your computer and check if the problem is solved.
  
  STEP 3: Remove the residual damage from Live Security Platinum
  Download Windows Repair All In One and install this utility.
  Go to the Startup Repairs tab and click the Start button (bottom right)
  Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.
  1. Click Unselect All
  2. Put a checkmark in the following items:
    
    Repair Hosts File
    
    Remove Temp Files
    
    Repair Windows Firewall
    
    Repair Windows Updates
    
    Remove Policies Set By Infections
    
    Set Window Services To Default Startup
    
    Note: Leave everything else unchecked
  3. Put a checkmark in Restart System When Finished
  4. Now click the Start button (bottom right)
  Restart your computer and see if your everything works!
  Reply Report

Written by

Stelian

Stelian leverages over a decade of cybersecurity expertise to lead malware analysis and removal, uncover scams, and educate people. His experience provides insightful analysis and valuable perspective.

61,141 articlesWriting since 2011

Stuck on a step? 75,000+ members can help you for free.

Post your question on the forum and our volunteer malware removal experts will walk you through it, step by step.

75K+members

999K+forum messages

100K+forum topics

17+years online

Get free malware removal help Join the forum →

Live Security Platinum – Virus Removal Guide

Live Security Platinum Removal Guide

STEP 1 : Start your computer in Safe Mode with Networking

STEP 2: Remove Live Security Platinum malicious proxy server

STEP 3: Repair your Windows Registry from Live Security Platinum malicious changes.

STEP 4: Run RKill to terminate known malware processes associated with Live Security Platinum.

STEP 5: Remove Live Security Platinum malicious files with Malwarebytes Anti-Malware FREE

STEP 6: Double check your system for any left over infections with HitmanPro

STEP 7: Remove the left over malicious registry keys and files

If you are still experiencing problems while trying to remove Live Security Platinum from your machine, please start a new thread in our Malware Removal Assistance forum.

Scam awareness. Malware protection.

Less clutter. More control.

Did these steps help?

Discussion

Stelian

Stuck on a step? 75,000+ members can help you for free.

Latest investigationsAll →

Remove Windows Active Guard (Removal Instructions)

Remove Windows Ultra-Antivirus (Uninstall Guide)