Remove Luxembourg Police virus (Removal Guide)

The Luxembourg Police Ukash Ransom is a computer virus, which will display a bogus notification, that pretends to be from the Cybercriminalite Departement and states that your computer has been blocked due to it being involved with the distribution of pornographic material, SPAM and copyrighted content.
The Luxembourg Police virus will lock you out of your computer and applications, so whenever you’ll try to log on into your Windows operating system or Safe Mode with Networking, it will display instead a lock screen asking you to pay a non-existing fine of 100 Euro in the form of a Ukash or PaySafeCard code.
Furthermore, to make its alert seem more authentic, this virus also has the ability to access your installed webcam ,so that the bogus Luxembourg Police notification shows what is happening in the room.
If your computer is infected with Luxembourg Police virus,then you are seeing any of the below notifications:

The bogus alert from the Luxembourg Police Ransom will display the following message:

Luxembourg Police – Cybercriminalite Departement
Votre ordinateur a été bloque!
Le fonctionnement de votre ordinateur est arrêté pour les signes de la cyberacdvité défendue. Les v-olations possibles commises sur votre ordinateur:
Article 274 – Droit d’auteur Amende ou privation de liberté jusqu’à 4 ans (utilisation ou diffusion des fichiers protégés par le droit d’auteur – films, logiciel)
Article 183- Production pornographique Amende ou privation de liberte jusqu’a 2 ans (Utilisation ou diffusion des fichiers pornographiques)
Article 184 – Production pornographique avec participation des enfants (jusqu’à Pige de 18 ans( Privation de liberté Jusqu’à 15 ans (utilisation ou diffusion des fichiers pornographiques) Article 104- Vulgarisation du Terrorisme Privation de liberté Jusqu’à 25 ans (Vous avez visite des sites des organisations terroristes)
Article 297 – Usage négligent de l’ordinateur ce qui a entrainé des conséquences sérieuses Amende ou privation de fberte jusqu’a 2 ans (Votre ordinateur est infecté par le virus a son tour, a infecté d’autres ordinateurs)
Article 108- Jeux de hasard Amende ou privation de liberté jusqu’à 2 ans (Vous avez joué aux jeux de hasard, mais d’après la loi de votre pays le business de hasard est interdit)
En vertu de la décision du Gouvernement du 22 août, tous ces délits peuvent être jugés comme conventionnels en cas du paiement de l’amende. La somme de l’amende fait 100 euros. Le paiement doit être produit pendant 48 heures, après la révélation de la v:olabon. Si l’amende n’est pas payée, une action pénale sera automatiquement ouverte contre votre personne.
Votre ordinateur sera débloqué après le paiement de l’amende.

The Luxembourg Police Ransom is a scam and you should ignore any alert that this malicious software might generate and remove this trojan ransomware from your computer.
Under no circumstance should you send any money to this cyber criminals,as this could lead to identity theft,and if you have, you should contact your credit card company and dispute the charge stating that the program is a scam and a computer virus.

Luxembourg Police Ukash Ransomware – Virus Removal Guide

STEP 1: Remove Luxembourg Police lock screen from your computer

Luxembourg Police Ukash Ransom has modified your Windows registry and added its malicious files to run at start-up, so whenever you’re trying to boot your computer it will launch instead its bogus notification.To remove these malicious changes,we can use any of the below methods :

Method 1: Start your computer in Safe Mode with Networking and scan for malware

Some variants of Luxembourg Police virus will allow the users to start the infected computer in Safe Mode with Networking without displaying the bogus lock screen. In this first method, we will try to start the computer in Safe Mode with Networking and then scan for malware to remove the malicious files.

1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
2. Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
   Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
3. On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.
   
4. If your computer has started in Safe Mode with Networking, you’ll need to perform a system scan (as seen on STEP 2) with Malwarebytes Anti-Malware and HitmanPro to remove the malicious files from your machine.

IF the Luxembourg Police virus didn’t allow you to start the computer in Safe Mode with Networking,you’ll need to follow Method 2  to get rid of its lock screen.

Method 2: Restore Windows to a previous state using System Restore

System Restore can return your computer system files and programs to a time when everything was working fine, so we will try to use this Windows feature to get rid of Luxembourg Police lock screen.

1. Restart your computer, and then press and hold F8 during the initial startup to start your computer in safe mode with a Command prompt.
   Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
2. Use the arrow keys to select the Safe mode with a Command prompt option.
   
3. At the command prompt, type cd restore, and then press ENTER.
   Next,we will type rstrui.exe , and then press ENTER
   
4. The System Restore window will start and you’ll need to select a restore point previous to this infection.
   
5. After System Restore has completed its task,you should be able to boot in Windows normal mode,from there you’ll need to perform a system scan (as seen on STEP 2) with Malwarebytes Anti-Malware and HitmanPro to remove the malicious files from your machine.

IF the Luxembourg Police virus didn’t allow you to start the computer in Safe Mode with Command Prompt you’ll need to follow Method 3, to get rid of its screen lock.

Method 3: Remove Luxembourg Police virus with HitmanPro Kickstart

IF you couldn’t boot into Safe Mode with Command Prompt or didn’t have a System Restore point on your machine, we can use HitmanPro Kickstart to bypass this infection and access your computer to scan it for malware.

1. We will need to create a HitmanPro Kickstart USB flash drive,so while you are using a “clean” (non-infected) computer, download HitmanPro from the below link.
   HITMANPRO DOWNLOAD LINK (This link will open a download page in a new window from where you can download HitmanPro)
2. Insert your USB flash drive into your computer and follow the instructions from the below video:
   
3. After you have create the HitmanPro Kickstart USB flash drive, you can insert this USB drive into the infected machine and start your computer.
4. Once the computer starts, repeatedly tap the F11 key (on some machines its F10 or F2),which should bring up the Boot Menu, from there you can select to boot from your USB.
   Next,you’ll need to perform a system scan with HitmanPro as see in the below video:
   
5. After HitmanPro Kickstart has completed its task,you should be able to boot in Windows normal mode,from there you’ll need to perform a system scan (as seen on STEP 2) with Malwarebytes Anti-Malware and HitmanPro to remove the malicious files from your machine.

STEP 2: Remove Luxembourg Police malicious files from your computer

No matter what method you used to get rid of Luxembourg Police lock screen, we will need to remove its malicious files from your computer.
Please download and run a scan with the following scan to completely remove Luxembourg Police virus from your computer.

Run a computer scan with Malwarebytes Anti-Malware Free

1. You can download Malwarebytes Anti-Malware Free from the below link,then double click on it to install this program.
   MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK(This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
2. When the installation begins, keep following the prompts in order to continue with the setup process.
   DO NOT make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked,then click on the Finish button.
   
3. On the Scanner tab,select Perform quick scan and then click on the Scan button to start scanning your computer.
   
4. Malwarebytes’ Anti-Malware will now start scanning your computer for Luxembourg Police malicious files as shown below.
   
5. When the Malwarebytes scan will be completed,click on Show Result.
   
6. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selected button.
   
7. After your computer will restart, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats

Run a computer scan with HitmanPro

1. Download HitmanPro from the below link,then double click on it to start this program.
   HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download HitmanPro)
   IF you are experiencing problems while trying to start HitmanPro, you can use the Force Breach mode.To start HitmanPro in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
2. HitmanPro will start and you’ll need to follow the prompts (by clicking on the Next button) to start a system scan with this program.
   
   
3. HitmanPro will start scanning your computer for Luxembourg Police malicious files as seen in the image below.
   
4. Once the scan is complete,you’ll see a screen which will display all the infected files that this utility has detected, and you’ll need to click on Next to remove these malicious files.
   
5. Click Activate free license to start the free 30 days trial and remove all the malicious files from your computer.
   

If you are still experiencing problems while trying to remove Luxembourg Police virus from your machine, please start a new thread in our Malware Removal Assistance forum.