How to remove Music Box Toolbar (Uninstall Guide)

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Written by: Stelian Pilici

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Music Box Toolbar is a browser hijacker, which is promoted via other free downloads, and once installed it will add the Music Box Toolbar, change your browser homepage to home.tb.ask.com, and set your default search engine to search.tb.ask.com.
[Image: Music Box Toolbar virus]
The Music Box toolbar will display advertisements and sponsored links in your search results, and may collect search terms from your search queries. The Music Box Toolbar infection is used to boost advertising revenue, as in the use of blackhat SEO, to inflate a site’s page ranking in search results.

The Music Box Toolbar it’s technically not a virus, but it does exhibit plenty of malicious traits, such as rootkit capabilities to hook deep into the operating system, browser hijacking, and in general just interfering with the user experience. The industry generally refers to it as a “PUP,” or potentially unwanted program.

Music Box Toolbar got on your computer after you have installed a freeware software (video recording/streaming, download-managers or PDF creators) that had bundled into their installation this browser hijacker. This browser hijacker is also bundled within the custom installer on many download sites (examples: CNET, Brothersoft or Softonic), so if you have downloaded a software from these websites, chances are that Music Box was installed during the software setup process.

For example, when you install DivX Player, you will also agree to change your browser homepage to home.tb.ask.com, set your default search engine to search.tb.ask.com, and install the Music Box Toolbar.
However when you uninstall DivX Player from your computer, your web browser’s default settings will not be restored. This means that you’ll have to remove Music Box Toolbar and search.tb.ask.com from your favorite web browser manually.

You should always pay attention when installing software because often, a software installer includes optional installs, such as this Music Box Toolbar. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

Music Box Toolbar – Virus Removal Guide

This page is a comprehensive guide, which will remove Music Box Toolbar from Internet Explorer, Firefox and Google Chrome.
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.
STEP 1: Uninstall Music Box Toolbar programs from your computer
STEP 2: Remove Music Box Toolbar from Internet Explorer, Firefox and Chrome
STEP 3: Remove Music Box Toolbar browser hijacker with AdwCleaner
STEP 4: Remove Music Box Toolbar virus with Malwarebytes Anti-Malware Free
STEP 5: Double-check for the Music Box Toolbar infection with HitmanPro

STEP 1 : Uninstall Music Box Toolbar program from your computer

Music Box Toolbar is developed by APN LLC and has installed three programs (Music Box Internet Explorer Toolbar, Music Box Firefox Toolbar and Music Box Toolbar Chrome Extension), which we will need to remove from your computer. In this first step, we will try to identify and remove any malicious program that might be installed on your computer.

  1. To uninstall Music Box Toolbar from your computer, click the Start button, then select Control Panel, and click on Uninstall a program.
    If you are using Windows 8, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for “control panel“. Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control Panel from there, then select Uninstall a program.
    [Image: Uninstall a program]
  2. When the Add/Remove Programs or the Uninstall a Program screen is displayed, scroll through the list of currently installed programs and uninstall Music Box Internet Explorer Toolbar, Music Box Firefox Toolbar, Music Box Toolbar Chrome Extension, Ask Toolbar Updater, and any other recently installed or unknown programs from your computer.
    [Image: Uninstall Music Box Toolbar from Windows]

Depending on what program has installed the Music Box Toolbar (APN LLC), the above program may have a different name or not be installed on your computer. If you cannot find any unwanted or unknown programs on your machine, then you can proceed with the next step.

STEP 2 : Remove Music Box Toolbar from Internet Explorer, Firefox and Chrome

Remove Music Box Toolbar from Internet Explorer

  1. Open Internet Explorer, click on the gear icon [Image: icongear.jpg] (Tools for Windows XP users) at the top (far right), then click again on Internet Options.
    Internet Options in IE
  2. In the Internet Options dialog box, click on the Advanced tab, then click on the Reset button.
    Reset Internet Explorer
  3. In the Reset Internet Explorer settings section, check the Delete personal settings box, then click on Reset.
    Internet Explorer back to its default settings to remove Music Box Toolbar
  4. When Internet Explorer finishes resetting, click Close in the confirmation dialogue box and then click OK.
  5. Close and open Internet Explorer.

Remove Music Box Toolbar from Mozilla Firefox

  1. Remove Music Box Toolbar extensions from Firefox
    At the top of the Firefox window, click the orange Firefox button, then select Add-ons.
    Firefox addon menu
    Select the Extensions tab, then remove Music Box 5.24.2.2987, New Tab and any other unknown extensions from Mozilla Firefox.
    [Image: Music Box Toolbar Firefox extension]
  2. Reset your default search engine and homepage from Ask.com to their default.
    To reset your search engine and homepage to their default, we will use the SearchReset extension.This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page.
    You can download SearchReset from the below link, and then we will just need to install it to revert Firefox to its default settings.
    SEARCHRESET DOWNLOAD LINK (This link will open another web page from where you can download the SearchReset Firefox extension)
    [Image: SearchReset extension]

Remove Music Box Toolbar from Google Chrome

  1. Remove Music Box Toolbar extensions from Google Chrome.
    Click the Chrome menu Chrome menu  button on the browser toolbar, select Tools and then click on Extensions.
    Google Chrome Extensions
    In the Extensions tab, remove Music Box 4.96.2.2987 and any other unknown extensions by clicking the trash can [Image: Remove an extension from Chrome] icon.
    Basically, if you have not installed an extension, you should remove it from your web browser.
    [Image: Music Box Toolbar Chrome extension]
  2. Set Google Chrome default search engine from Ask.com to Google.
    Click the Chrome menu Chrome menu  button, then select Settings and click on Manage search engines in the Search section.
    In the Search Engines dialog that appears, select Google and click the Make Default button that appears in the row.
    [Image: Music Box toolbar Chrome search]
    Search for Ask.com (search.tb.ask.com) in the Search Engines list, and click the X button that appears at the end of the row.
    [Image: Music Box toolbar Chrome search removal]
  3. Change Google Chrome homepage from home.tb.ask.com to its default.
    Ask.com has modified your Google settings to open their webpage whenever you start your browser, so we will need to revert this change.
    Click the Chrome menu Chrome menu  button, then select Settings and click on One the New Tab page in the On Startup section.
    [Image: Change Google Chrome homepage to its default]

STEP 3: Remove Music Box Toolbar browser hijacker with AdwCleaner

  1. You can download AdwCleaner utility from the below link.
    ADWCLEANER DOWNLOAD LINK (This link will automatically download AdwCleaner on your computer)
  2. Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.
    [Image: AdwCleaner Icon]
    If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
  3. When the AdwCleaner program will open, click on the Scan button as shown below.
    [Image: Adwcleaner Scan]
    AdwCleaner will now start to search for Music Box Toolbar malicious files that may be installed on your computer.
  4. To remove the Music Box Toolbar malicious files that were detected in the previous step, please click on the Clean button.
    [Image: AdwCleaner removing infections]
    AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button.

STEP 4: Remove Music Box Toolbar virus from with Malwarebytes Anti-Malware Free

  1. You can download Malwarebytes Anti-Malware Free from the below link, then double-click on the icon named mbam-setup.exe to install this program.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK(This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. When the installation begins, keep following the prompts in order to continue with the setup process, then at the last screen click on the Finish button.
    [Image: Malwarebytes Anti-Malware final installation screen]
  3. On the Scanner tab, select Perform quick scan, and then click on the Scan button to start searching for the Music Box Toolbar malicious files.
    [Image: Malwarebytes Anti-Malware Quick Scan]
  4. Malwarebytes’ Anti-Malware will now start scanning your computer for Music Box Toolbar as shown below.
    [Image: Malwarebytes Anti-Malware scanning for Music Box Toolbar virus]
  5. When the Malwarebytes Anti-Malware scan has finished, click on the Show Results button.
    [Image: Malwarebytes Anti-Malware scan results]
  6. You will now be presented with a screen showing you the computer infections that Malwarebytes Anti-Malware has detected. Make sure that everything is Checked (ticked), then click on the Remove Selected button.
    [Image: Malwarebytes Anti-Malware removing Music Box Toolbar]

STEP 5: Double-check for the Music Box Toolbar infection with HitmanPro

  1. You can download HitmanPro from the below link:
    HITMANPRO DOWNLOAD LINK (This link will open a web page from where you can download HitmanPro)
  2. Double-click on the file named HitmanPro.exe (for 32-bit versions of Windows) or HitmanPro_x64.exe (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.
    HitmanPro scanner
    Click on the Next button, to install HitmanPro on your computer.
    HitmanPro installation
  3. HitmanPro will now begin to scan your computer for Music Box Toolbar malicious files.
    HitmanPro detecting for Music Box Toolbar virus
  4. When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the Next button, to remove Music Box Toolbar adware.
    HitmanPro scan results
  5. Click on the Activate free license button to begin the free 30 days trial, and remove all the malicious files from your computer.
    [Image: HitmanPro 30 days activation button]

Your computer should now be free of the Music Box Toolbar infection.
If you are still experiencing problems while trying to remove Music Box Toolbar from your machine, please start a new thread in our Malware Removal Assistance forum.

How to Stay Safe Online

Here are 10 basic security tips to help you avoid malware and protect your device:

  1. Use a good antivirus and keep it up-to-date.

    Shield Guide

    It's essential to use a good quality antivirus and keep it up-to-date to stay ahead of the latest cyber threats. We are huge fans of Malwarebytes Premium and use it on all of our devices, including Windows and Mac computers as well as our mobile devices. Malwarebytes sits beside your traditional antivirus, filling in any gaps in its defenses, and providing extra protection against sneakier security threats.

  2. Keep software and operating systems up-to-date.

    updates-guide

    Keep your operating system and apps up to date. Whenever an update is released for your device, download and install it right away. These updates often include security fixes, vulnerability patches, and other necessary maintenance.

  3. Be careful when installing programs and apps.

    install guide

    Pay close attention to installation screens and license agreements when installing software. Custom or advanced installation options will often disclose any third-party software that is also being installed. Take great care in every stage of the process and make sure you know what it is you're agreeing to before you click "Next."

  4. Install an ad blocker.

    Ad Blocker

    Use a browser-based content blocker, like AdGuard. Content blockers help stop malicious ads, Trojans, phishing, and other undesirable content that an antivirus product alone may not stop.

  5. Be careful what you download.

    Trojan Horse

    A top goal of cybercriminals is to trick you into downloading malware—programs or apps that carry malware or try to steal information. This malware can be disguised as an app: anything from a popular game to something that checks traffic or the weather.

  6. Be alert for people trying to trick you.

    warning sign

    Whether it's your email, phone, messenger, or other applications, always be alert and on guard for someone trying to trick you into clicking on links or replying to messages. Remember that it's easy to spoof phone numbers, so a familiar name or number doesn't make messages more trustworthy.

  7. Back up your data.

    backup sign

    Back up your data frequently and check that your backup data can be restored. You can do this manually on an external HDD/USB stick, or automatically using backup software. This is also the best way to counter ransomware. Never connect the backup drive to a computer if you suspect that the computer is infected with malware.

  8. Choose strong passwords.

    lock sign

    Use strong and unique passwords for each of your accounts. Avoid using personal information or easily guessable words in your passwords. Enable two-factor authentication (2FA) on your accounts whenever possible.

  9. Be careful where you click.

    cursor sign

    Be cautious when clicking on links or downloading attachments from unknown sources. These could potentially contain malware or phishing scams.

  10. Don't use pirated software.

    Shady Guide

    Avoid using Peer-to-Peer (P2P) file-sharing programs, keygens, cracks, and other pirated software that can often compromise your data, privacy, or both.

To avoid potential dangers on the internet, it's important to follow these 10 basic safety rules. By doing so, you can protect yourself from many of the unpleasant surprises that can arise when using the web.

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