{"id":120134,"date":"2021-05-28T03:53:09","date_gmt":"2021-05-28T03:53:09","guid":{"rendered":"https:\/\/malwaretips.com\/blogs\/?p=120134"},"modified":"2021-05-28T03:53:09","modified_gmt":"2021-05-28T03:53:09","slug":"remove-code-0x03a10-0e10","status":"publish","type":"post","link":"https:\/\/malwaretips.com\/blogs\/remove-code-0x03a10-0e10\/","title":{"rendered":"Remove &#8220;Code 0x03A10 (0E10)&#8221; scam (Virus Removal Guide)"},"content":{"rendered":"<p>The &#8220;<strong>Code 0x03A10 (0E10)<\/strong>&#8221; page is a browser-based scam that displays fake error messages to trick you into calling a Tech Support Scam phone number.<\/p><div id=\"mwtad2285590261\" class=\"gas_fallback-ad_309684--placement_360520\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3957935887\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<figure id=\"attachment_120135\" aria-describedby=\"caption-attachment-120135\" style=\"width: 2384px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2021\/05\/Code-0x03A10-0E10-scam-website.jpg\" alt=\"Image: Code 0x03A10 (0E10) - Tech Support Scam\" width=\"2394\" height=\"1224\" class=\"size-full wp-image-120135\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2021\/05\/Code-0x03A10-0E10-scam-website.jpg 2394w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2021\/05\/Code-0x03A10-0E10-scam-website-300x153.jpg 300w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2021\/05\/Code-0x03A10-0E10-scam-website-1024x524.jpg 1024w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2021\/05\/Code-0x03A10-0E10-scam-website-1536x785.jpg 1536w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2021\/05\/Code-0x03A10-0E10-scam-website-2048x1047.jpg 2048w\" sizes=\"(max-width: 2394px) 100vw, 2394px\" \/><figcaption id=\"caption-attachment-120135\" class=\"wp-caption-text\">Image: Code 0x03A10 (0E10) &#8211; Tech Support Scam<\/figcaption><\/figure>\n<div id=\"mwtad3827146926\" class=\"gas_fallback-ad_309746-ad_309691-placement_360521\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"4456629336\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 class=\"mt_title\">What is &#8220;Code 0x03A10 (0E10)&#8221;?<\/h2>\n<p>The &#8220;Code 0x03A10 (0E10)&#8221; fake error message is a scam that pretends to be from Microsoft to trick you into thinking that your computer has crashed or that a virus has been detected. It does this to try and scare you into calling one of the listed numbers in order to receive support.<br \/>\nIf you call these phone numbers, scammers will ask you to install a program that gives them remote access to your computer. Using remote access, these experienced scammers rely on confidence tricks typically involving utilities built into Windows (eg. Event Viewer) in order to gain your trust and trick you into paying for &#8220;support&#8221; services or even steal credit card account information.<\/p>\n<p>The &#8220;Code 0x03A10 (0E10)&#8221; tech support scam will put your browser on full-screen mode and display pop-up messages that won&#8217;t go away, essentially locking your browser. If this happens, you can use the Windows Task Manager to close your browser and stop this pop-up.<\/p><div id=\"mwtad2906209173\" class=\"gas_fallback-ad_381396-ad_309691-placement_360566\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"1471373341\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<ol class=\"mwt_detailed_steps\">\n<li>Open the &#8220;Task Manager&#8221; by right-clicking the taskbar and then selecting <strong>Task Manager<\/strong>. You can also open the Task Manager by pressing <strong>Ctrl+Alt+Del<\/strong> on your keyboard and then select <strong>Task Manager<\/strong>.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-105407\" title=\"Open Windows Task Manager\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/04\/Start-Task-Manager.jpg\" alt=\"Start Windows Task Manager\" width=\"349\" height=\"259\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/04\/Start-Task-Manager.jpg 349w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/04\/Start-Task-Manager-300x223.jpg 300w\" sizes=\"(max-width: 349px) 100vw, 349px\" \/><\/li>\n<li>Scroll through the list until you see your web browser&#8217;s process and left-click on it once so it becomes highlighted. Once you have selected the browser&#8217;s process, click on the <strong>End Task<\/strong> button as shown in the image below.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-105408\" title=\"Close your browser process by clicking on End Task\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/04\/End-Task-for-Browser-Process.jpg\" alt=\"Step2: Close your browser process by clicking on End Task\" width=\"347\" height=\"269\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/04\/End-Task-for-Browser-Process.jpg 347w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/04\/End-Task-for-Browser-Process-300x233.jpg 300w\" sizes=\"(max-width: 347px) 100vw, 347px\" \/><\/li>\n<li>Your browser window should now be closed. The next time you open your browser, do not allow the browser to open the last opened page.<\/li>\n<\/ol>\n<p>This is the fake error message that the &#8220;Code 0x03A10 (0E10)&#8221; page will display:<\/p>\n<blockquote><p>Firewall-Protection-Alert !!<br \/>\nFirewall-Spyware-Alert &#8211; Error Code: #x00082dfo09d<br \/>\nAccess to this PC has been blocked for security reasons.<br \/>\nFirewall Helpline:<br \/>\nThreat-Detected &#8211; Firewall-Spyware<br \/>\nApp: Ads.financetrack(1).exe<br \/>\nWindows_Firewall_protection<br \/>\nMicrosoft<br \/>\nFirewall Alert &#8211; Error Code: #0x268d3(x7)<br \/>\nAccess to this PC has been blocked for security reasons.<br \/>\nContact Windows Support<br \/>\nThreat_Detected &#8211; Trojan Spyware<br \/>\nApp: Ads.financetrack(1).exe\n<\/p><\/blockquote>\n<p>As you can imagine, the above alert is not real and its purpose is to scare you into allowing the scammer remote access to your computer. If your browser has been redirected to the &#8220;Code 0x03A10 (0E10)&#8221; tech support scam, we recommend to close the page and do not call the listed phone number.<\/p>\n<div id=\"mwtad4004571894\" class=\"gas_fallback-ad_309747-ad_309691-placement_360587\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"9589536513\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 class=\"mt_title\">Why am I seeing the &#8220;Code 0x03A10 (0E10)&#8221; pop-up ads?<\/h2>\n<p>You are seeing the &#8220;Code 0x03A10 (0E10)&#8221; tech support scam because your device is infected with malware, malicious push notifications, or a site you have visited has redirected your browser.<\/p><div id=\"mwtad3960632751\" class=\"gas_fallback-ad_309686-ad_309691-placement_360569\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"6935453015\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p>Less than reputable sites can display malicious ads that redirect your browser to the &#8220;Code 0x03A10 (0E10)&#8221; tech support scam to generate advertising revenue. If this happens, you can close the page and install an ad blocker like <a href=\"https:\/\/adguard.com\/?aid=29616\" target=\"_blank\" rel=\"noopener noreferrer sponsored\"><strong>AdGuard [recommended]<\/strong><\/a> to block the malicious ads. However, if you are continuously seeing pop-ups like the &#8220;Code 0x03A10 (0E10)&#8221; tech support scam, then your computer might be infected with a malicious program and you need to scan your device for adware and remove it.<\/p>\n<p>Here are a few typical signs that you have a malicious program installed on your computer:<\/p>\n<ul>\n<li>Advertisements appear in places they shouldn\u2019t be.<\/li>\n<li>Your web browser\u2019s homepage has mysteriously changed without your permission.<\/li>\n<li>Web pages that you typically visit are not displaying properly.<\/li>\n<li>Website links redirect to sites different from what you expected.<\/li>\n<li>Browser popups appear which recommend fake updates or other software.<\/li>\n<li>Other unwanted programs might get installed without your knowledge.<\/li>\n<\/ul>\n<p>To check your computer for the &#8220;Code 0x03A10 (0E10)&#8221; adware and remove it for free, please use the guide below.<\/p><div id=\"mwtad2095745690\" class=\"gas_fallback-ad_381401-ad_309691-placement_360573\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"5315249587\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<div id=\"mwtad883352182\" class=\"gas_fallback-ad_309748-ad_309691-placement_360588\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3906789406\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 class=\"mt_title\">Remove Code 0x03A10 (0E10) tech support scam (Virus Removal Guide)<\/h2>\n<div class=\"mt_notey\">The below instructions are for Windows users, however, we also have an <a href=\"https:\/\/malwaretips.com\/blogs\/remove-android-virus\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Android Guide<\/strong><\/a> and a <a href=\"https:\/\/malwaretips.com\/blogs\/remove-mac-os-x-virus\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Mac\u00a0Guide<\/strong><\/a> which should help clean up your device.<\/div>\n<p>This malware removal guide may appear overwhelming due to the number of steps and numerous programs that are being used. We have only written it this way to provide clear, detailed, and easy to understand instructions that anyone can use to remove malware for free.<br \/>\nPlease perform all the steps in the correct order. If you have any questions or doubts at any point, stop and <a href=\"https:\/\/malwaretips.com\/forums\/windows-malware-removal-help-support.10\/\" target=\"_blank\" rel=\"noopener noreferrer\">ask for our assistance<\/a>.<\/p>\n<div class=\"mwt_summary\">To remove the Code 0x03A10 (0E10) tech support scam, follow these steps:<\/div>\n<ul class=\"stepsbox\">\n<li><a href=\"#malwarebytes\"><strong>STEP 1<\/strong>: Use Malwarebytes to remove Code 0x03A10 (0E10) tech support scam<\/a><\/li>\n<li><a href=\"#hitmanpro\"><strong>STEP 2<\/strong>: Double-check for malicious programs with HitmanPro<\/a><\/li>\n<li><a href=\"#browser\"><strong>STEP 3<\/strong>: Reset the browser settings to remove Code 0x03A10 (0E10) pop-ups<\/a><\/li>\n<\/ul>\n<hr \/>\n<h3 id=\"malwarebytes\" class=\"mt_blue\">STEP 1: Use Malwarebytes to remove Code 0x03A10 (0E10) tech support scam<\/h3>\n<p>In this first step, we will install Malwarebytes to scan and remove Code 0x03A10 (0E10) tech support scam from your computer.<br \/>\nMalwarebytes is one of the most popular and most used anti-malware software for Windows, and for good reasons. It is able to destroy many types of malware that other software tends to miss, without costing you absolutely nothing. When it comes to cleaning up an infected device, Malwarebytes has always been free and we recommend it as an essential tool in the fight against malware.<\/p>\n<p>The first time you install Malwarebytes, you\u2019re given a free 14-day trial of the premium edition, which includes preventative tools like real-time scanning and specific protection from ransomware. After two weeks, it automatically reverts to the basic free version that will detect and clean up malware infections only when you run a scan. It is important to note that Malwarebytes will run alongside antivirus software without conflicts.<\/p><div id=\"mwtad3200596645\" class=\"gas_fallback-ad_381404-ad_309691-placement_381406\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"8735619847\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<ol class=\"mwt_detailed_steps\">\n<li>\n<p class=\"mwt_quick_overview\">Download Malwarebytes for Windows.<\/p>\n<p>You can download <strong>Malwarebytes for Windows<\/strong>\u00a0by clicking the link below.<\/p>\n<div class=\"mwt_download_box\"><img decoding=\"async\" class=\"alignleft size-full wp-image-81150 mwt_product_icon_logo\" title=\"Malwarebytes Icon\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/Malwarebytes-LOGO.png\" alt=\"Malwarebytes Logo\" width=\"40\" height=\"40\" \/><strong><a href=\"https:\/\/malwaretips.com\/downloads\/MBSetup-110460.110460-Consumer.exe\" rel=\"noopener noreferrer\">DOWNLOAD MALWAREBYTES FOR WINDOWS<\/a><\/strong><br \/>\n<em class=\"download-disclaimer-text\">(The above link will download Malwarebytes on your computer)<\/em><\/div>\n<\/li>\n<li>\n<p class=\"mwt_quick_overview\">Double-click on the Malwarebytes setup file.<\/p>\n<p>When Malwarebytes has finished downloading, double-click on the <strong>MBSetup<\/strong> file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the <em>Downloads<\/em> folder.<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-98359 alignnone\" title=\"Double-click on MBSetup to install Malwarebytes Free\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Download-Malwarebytes.jpg\" alt=\"Double-click on MBSetup installer to install Malwarebytes \" width=\"585\" height=\"335\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Download-Malwarebytes.jpg 585w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Download-Malwarebytes-300x172.jpg 300w\" sizes=\"(max-width: 585px) 100vw, 585px\" \/><br \/>\nYou may be presented with an\u00a0<em>User Account Control<\/em>\u00a0pop-up asking if you want to allow Malwarebytes to make changes to your device. If this happens, you should click \u201c<em>Yes<\/em>\u201d to continue with the Malwarebytes installation.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-98368 alignnone\" title=\"Windows asking for permission to run the Malwarebytes Free installer\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Windows-UAC.jpg\" alt=\"Windows asking for permission to run the Malwarebytes installer\" width=\"585\" height=\"396\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Windows-UAC.jpg 585w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Windows-UAC-300x203.jpg 300w\" sizes=\"(max-width: 585px) 100vw, 585px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Follow the on-screen prompts to install Malwarebytes.<\/p>\n<p>When the Malwarebytes installation begins, you will see the <em>Malwarebytes setup wizard<\/em> which will guide you through the installation process. Click &#8220;<strong>Install<\/strong>&#8221; to install Malwarebytes on your computer, then follow the on-screen prompts to complete the installation.<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-98388 alignnone\" title=\"Click on Install to install Malwarebytes\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Install-Malwarebytes-Free-Step-2.jpg\" alt=\"Malwarebytes Setup: Click on Install\" width=\"590\" height=\"447\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Install-Malwarebytes-Free-Step-2.jpg 590w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Install-Malwarebytes-Free-Step-2-300x227.jpg 300w\" sizes=\"(max-width: 590px) 100vw, 590px\" \/><\/p>\n<p>When your Malwarebytes installation completes, the program opens to the <em>Welcome to Malwarebytes<\/em> screen. Click the <strong>&#8220;Get started&#8221;<\/strong> button.<\/li>\n<li>\n<p class=\"mwt_quick_overview\">Click on &#8220;Scan&#8221;.<\/p>\n<p>To scan your computer with Malwarebytes, click on the &#8220;<strong>Scan<\/strong>&#8221; button. Malwarebytes will automatically update the antivirus database and start scanning your computer for malware.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-98391 alignnone\" title=\"Click on Scan button to start a system scan\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwrebytes-Click-On-Scan.jpg\" alt=\"Click on Scan button\" width=\"700\" height=\"516\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwrebytes-Click-On-Scan.jpg 700w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwrebytes-Click-On-Scan-300x221.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Wait for the Malwarebytes scan to complete.<\/p>\n<p>Malwarebytes will scan your computer for adware and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-98390 alignnone\" title=\"Wait for Malwarebytes to scan your computer\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Scanning-Windows-PC.jpg\" alt=\"Malwarebytes scanning for malicious programs\" width=\"700\" height=\"516\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Scanning-Windows-PC.jpg 700w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Scanning-Windows-PC-300x221.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Click on &#8220;Quarantine&#8221;.<\/p>\n<p>When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malicious programs that Malwarebytes has found, click on the &#8220;<strong>Quarantine<\/strong>&#8221; button.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-98392 alignnone\" title=\"Review the malicious programs and click on Quarantine\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwreytees-Click-Quaratine.jpg\" alt=\"Review the malicious programs and click on Quarantine to remove Code 0x03A10 (0E10)\" width=\"700\" height=\"520\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwreytees-Click-Quaratine.jpg 700w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwreytees-Click-Quaratine-300x223.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Restart computer.<\/p>\n<p>Malwarebytes will now remove all the malicious files and registry keys that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-98389 alignnone\" title=\"Malwarebytes requesting to restart computer\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Restart-PC.jpg\" alt=\"Malwarebytes requesting to restart computer to complete the Code 0x03A10 (0E10) removal process\" width=\"700\" height=\"516\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Restart-PC.jpg 700w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Restart-PC-300x221.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br \/>\nWhen the malware removal process is complete, you can close Malwarebytes and continue with the rest of the instructions.<\/li>\n<\/ol>\n<hr \/>\n<h3 id=\"hitmanpro\" class=\"mt_blue\">STEP 2: Double-check for malicious programs with HitmanPro<\/h3>\n<p>In this second step, we will use HitmanPro to do a final scan for Trojans, potentially unwanted programs, and adware.<\/p>\n<p>HitmanPro is a second opinion scanner that takes a unique cloud-based approach to malware scanning. HitmanPro scans the behavior of active files and also files in locations where malware normally resides for suspicious activity. If it finds a suspicious file that&#8217;s not already known, HitmanPro sends it to their clouds to be scanned by two of the best antivirus engines today, which are Bitdefender and Kaspersky.<\/p>\n<p>Although HitmanPro is shareware and costs $24.95 for 1 year on 1 PC, there is actually no limit in scanning. The limitation only kicks in when there is a need to remove or quarantine detected malware by HitmanPro on your system and by then, you can activate the one time 30-days trial to enable the cleanup.<\/p>\n<ol class=\"mwt_detailed_steps\">\n<li>\n<p class=\"mwt_quick_overview\">Download HitmanPro.<\/p>\n<p>You can download <strong>HitmanPro<\/strong> by clicking the link below.<\/p>\n<div class=\"mwt_download_box\"><a href=\"https:\/\/malwaretips.com\/blogs\/downloads-hitmanpro\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"size-full wp-image-81147 alignleft mwt_product_icon_logo\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/icon-hitmanpro.png\" alt=\"HitmanPro Logo\" width=\"38\" height=\"38\" title=\"\"><strong>HITMANPRO DOWNLOAD LINK<\/strong><\/a><br \/>\n<em>(The above link will open a new web page from where you can download HitmanPro)<\/em><\/div>\n<\/li>\n<li>\n<p class=\"mwt_quick_overview\">Install HitmanPro.<\/p>\n<p>When HitmanPro has finished downloading, double-click on \u201chitmanpro.exe\u201d (for 32-bit versions of Windows) or \u201chitmanpro_x64.exe\u201d (for 64-bit versions of Windows) to install this program on your PC. In most cases, downloaded files are saved to the <em>Downloads<\/em> folder.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-81072\" title=\"Double-click on the HitmanPro setup file\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/HitmanPro-Download.jpg\" alt=\"Double-click on the HitmanPro setup file - Help Guide\" width=\"682\" height=\"406\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/HitmanPro-Download.jpg 682w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/HitmanPro-Download-300x179.jpg 300w\" sizes=\"(max-width: 682px) 100vw, 682px\" \/><br \/>\nYou may be presented with an\u00a0<em>User Account Control<\/em>\u00a0pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click \u201c<em>Yes<\/em>\u201d to continue with the installation.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-81074\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/HitmanPro-User-Account-Control.jpg\" alt=\"Windows asking for permissions to run the HitmanPro setup file - Help Guide\" width=\"496\" height=\"363\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/HitmanPro-User-Account-Control.jpg 496w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/HitmanPro-User-Account-Control-300x220.jpg 300w\" sizes=\"(max-width: 496px) 100vw, 496px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Follow the on-screen prompts.<\/p>\n<p>When HitmanPro starts you will be presented with the start screen as shown below. Click on the &#8220;<strong>Next<\/strong>&#8221; button to perform a system scan.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-81075\" title=\"Click Next to install HitmanPro on your PC\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/HitmanPro-Installation-Step-1.jpg\" alt=\"Click Next to install HitmanPro\" width=\"682\" height=\"545\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/HitmanPro-Installation-Step-1.jpg 682w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/HitmanPro-Installation-Step-1-300x240.jpg 300w\" sizes=\"(max-width: 682px) 100vw, 682px\" \/><\/p><div id=\"mwtad3702388852\" class=\"gas_fallback-ad_360582-ad_309691-placement_360581\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"9971336976\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-81076\" title=\"Click Next to complete the HitmanPro installation\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/HitmanPro-Installation-Step-2.jpg\" alt=\"HitmanPro final installer screen\" width=\"675\" height=\"535\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/HitmanPro-Installation-Step-2.jpg 675w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/HitmanPro-Installation-Step-2-300x238.jpg 300w\" sizes=\"(max-width: 675px) 100vw, 675px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Wait for the HitmanPro scan to complete.<\/p>\n<p>HitmanPro will now begin to scan your computer for malicious programs. This process will take a few minutes.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-81078\" title=\"HitmanPro while scanning for malware\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/HitmanPro-Scanning-Windows.jpg\" alt=\"HitmanPro while scanning for malware - Help Guide\" width=\"684\" height=\"547\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/HitmanPro-Scanning-Windows.jpg 684w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/HitmanPro-Scanning-Windows-300x240.jpg 300w\" sizes=\"(max-width: 684px) 100vw, 684px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Click on &#8220;Next&#8221;.<\/p>\n<p>When HitmanPro has finished the scan, it will display a list of all the malware that the program has found. Click on the &#8220;<strong>Next<\/strong>&#8221; button to remove the malicious programs.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-81079\" title=\"HitmanPro scan summary. Click Next to remove malware\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/HitmanPro-Remove-Malware.jpg\" alt=\"HitmanPro scan summary. Click Next to remove Code 0x03A10 (0E10) browser redirect\" width=\"680\" height=\"549\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/HitmanPro-Remove-Malware.jpg 680w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/HitmanPro-Remove-Malware-300x242.jpg 300w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Click on &#8220;Activate free license&#8221;.<\/p>\n<p>Click on the &#8220;<strong>Activate free license<\/strong>&#8221; button to begin the <em>free 30 days trial<\/em> and remove all the malicious files from your PC.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-81080\" title=\"Click on the Activate free license button\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/HitmanPro-Free-Activation-Step-1.jpg\" alt=\"Activate the free HitmanPro license key\" width=\"672\" height=\"532\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/HitmanPro-Free-Activation-Step-1.jpg 672w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/HitmanPro-Free-Activation-Step-1-300x238.jpg 300w\" sizes=\"(max-width: 672px) 100vw, 672px\" \/><img decoding=\"async\" class=\"alignnone size-full wp-image-81081\" title=\"Enter your email to complete the HitmanPro activation\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/HitmanPro-Free-Activation-Step-2.jpg\" alt=\"Enter your email to complete the HitmanPro activation - Help Guide\" width=\"678\" height=\"524\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/HitmanPro-Free-Activation-Step-2.jpg 678w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/HitmanPro-Free-Activation-Step-2-300x232.jpg 300w\" sizes=\"(max-width: 678px) 100vw, 678px\" \/><br \/>\nWhen the process is complete, you can close HitmanPro and continue with the rest of the instructions.<\/li>\n<\/ol>\n<hr \/>\n<h3 id=\"browser\" class=\"mt_blue\">STEP 3: Reset the browser settings to remove Code 0x03A10 (0E10) pop-ups<\/h3>\n<p>In this final step, if your browser is still redirected to Code 0x03A10 (0E10) sites, we will need to reset the web browser settings to their original defaults. This will remove any malicious extensions that might be installed on your browser.<\/p>\n<div class=\"mt_notey\">\n<p>This step should be performed only if your issues have not been solved by the previous steps.<\/p>\n<\/div>\n<div class=\"su-tabs su-tabs-style-default su-tabs-mobile-stack\" data-active=\"1\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-tabs-nav\"><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">Chrome<\/span><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">Firefox<\/span><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">Microsoft Edge<\/span><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">Internet Explorer<\/span><\/div><div class=\"su-tabs-panes\"><div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"Chrome\">\n<h4>Remove Code 0x03A10 (0E10) tech support scam from Google Chrome<\/h4>\n<p>To remove the Code 0x03A10 (0E10) tech support scam from Chrome we will reset the browser settings to its default. Resetting your browser settings will reset the unwanted changes caused by installing other programs. However, your saved bookmarks and passwords will not be cleared or changed.<\/p>\n<ol class=\"mwt_detailed_steps_tab\">\n<li>\n<p class=\"mwt_quick_overview\">Click the menu icon, then click on &#8220;Settings&#8221;.<\/p>\n<p>In the top right corner, click on Chrome&#8217;s main menu button, represented by <strong>three vertical dots<\/strong>. When the drop-down menu appears, click on &#8220;<strong>Settings<\/strong>&#8220;.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-98624 alignnone\" title=\"Click on the Chrome menu button then on the Settings button\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Chrome-Open-Menu-Click-Settings.jpg\" alt=\"Click on the Chrome menu button then on the Settings\" width=\"700\" height=\"435\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Chrome-Open-Menu-Click-Settings.jpg 700w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Chrome-Open-Menu-Click-Settings-300x186.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Click &#8220;Advanced&#8221;.<\/p>\n<p>Chrome&#8217;s &#8220;Settings&#8221; should now be displayed in a new tab or window, depending on your configuration. Next, scroll to the bottom of the page and click on the &#8220;<strong>Advanced<\/strong>&#8221; link.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-98621 alignnone\" title=\"Click on the Advanced button\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Chrome-Click-Advanced.jpg\" alt=\"Click on the Advanced link\" width=\"700\" height=\"435\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Chrome-Click-Advanced.jpg 700w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Chrome-Click-Advanced-300x186.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Click &#8220;Reset settings to their original defaults&#8221;.<\/p>\n<p>Scroll down until the &#8220;<em>Reset and clean up<\/em>&#8221; section is visible, as shown in the example below. Click on &#8220;<strong>Reset settings to their original defaults<\/strong>&#8220;.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-98623 alignnone\" title=\"Click on Reset settings to their original defaults\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Chrome-Click-Restore-settings-to-their-orginal-defaults.jpg\" alt=\"Click on Reset settings to their original defaults\" width=\"700\" height=\"435\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Chrome-Click-Restore-settings-to-their-orginal-defaults.jpg 700w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Chrome-Click-Restore-settings-to-their-orginal-defaults-300x186.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Click &#8220;Reset Settings&#8221;.<\/p>\n<p>A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the &#8220;<strong>Reset Settings<\/strong>&#8221; button.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-98622 alignnone\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Chrome-Click-Reset-Settings.jpg\" alt=\"Click on Reset Settings to restore Google Chrome to its default settings link\" width=\"700\" height=\"435\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Chrome-Click-Reset-Settings.jpg 700w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Chrome-Click-Reset-Settings-300x186.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/li>\n<\/ol>\n<\/div>\n<div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"Firefox\">\n<h4>Remove Code 0x03A10 (0E10) tech support scam from Firefox<\/h4>\n<p>To remove the Code 0x03A10 (0E10) tech support scam from Firefox we will reset the browser settings to its default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.<\/p>\n<ol class=\"mwt_detailed_steps\">\n<li>\n<p class=\"mwt_quick_overview\">Click the menu icon, then click on &#8220;Help&#8221;.<\/p>\n<p>Click on Firefox&#8217;s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled &#8220;<strong>Help<\/strong>&#8220;.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-98626 alignnone\" title=\"Click on the Firefox Menu button then select Help\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Firefox-Click-Help.jpg\" alt=\"Click on the Firefox Menu button then select Help button\" width=\"700\" height=\"485\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Firefox-Click-Help.jpg 700w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Firefox-Click-Help-300x208.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Click &#8220;Troubleshooting Information&#8221;.<\/p>\n<p>From the <em>Help<\/em> menu, click on &#8220;<strong>Troubleshooting Information<\/strong>&#8220;.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-98629 alignnone\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Firefox-Click-Troubleshooting-Information.jpg\" alt=\"Click on Troubleshooting Information button\" width=\"700\" height=\"485\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Firefox-Click-Troubleshooting-Information.jpg 700w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Firefox-Click-Troubleshooting-Information-300x208.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Click on &#8220;Refresh Firefox&#8221;<\/p>\n<p>Click the\u00a0&#8220;<strong>Refresh Firefox<\/strong>&#8221;\u00a0button in the upper-right corner of the &#8220;<em>Troubleshooting Information<\/em>&#8221; page.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-98627 alignnone\" title=\"Click on the Refresh Firefox button\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Firefox-Click-Refresh-Firefox.jpg\" alt=\"Click on the Refresh Firefox button\" width=\"700\" height=\"485\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Firefox-Click-Refresh-Firefox.jpg 700w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Firefox-Click-Refresh-Firefox-300x208.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Confirm.<\/p>\n<p>To continue, click on the &#8220;<strong>Refresh Firefox<\/strong>&#8221;\u00a0button in the new confirmation window that opens.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-98628 alignnone\" title=\"Click again on Refresh Firefox button\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Firefox-Click-Reset-Firefox.jpg\" alt=\"Click again on Refresh Firefox\" width=\"700\" height=\"485\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Firefox-Click-Reset-Firefox.jpg 700w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Firefox-Click-Reset-Firefox-300x208.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Click &#8220;Finish&#8221;.<\/p>\n<p>Firefox will close itself and will revert to its default settings. When it&#8217;s done, a window will list the information that was imported. Click on &#8220;<strong>Finish<\/strong>&#8220;.<\/p>\n<p>Your old Firefox profile will be placed on your desktop in a folder named &#8220;<em>Old Firefox Data<\/em>&#8220;. If the reset didn&#8217;t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don&#8217;t need this folder any longer, you should delete it as it contains sensitive information.<\/li>\n<\/ol>\n<\/div>\n<div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"Microsoft Edge\">\n<h4>Remove Code 0x03A10 (0E10) tech support scam from Microsoft Edge<\/h4>\n<p>To remove the Code 0x03A10 (0E10) tech support scam from Microsoft Edge we will reset the browser settings to its default. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history and saved passwords will not be cleared.<\/p>\n<ol class=\"mwt_detailed_steps_tab\">\n<li>\n<p class=\"mwt_quick_overview\">Open the &#8220;Settings&#8221; menu.<\/p>\n<p>In the top right corner, click on Microsoft Edge&#8217;s main menu button, represented by <strong>three horizontal dots<\/strong>. When the drop-down menu appears, click on &#8220;<strong>Settings<\/strong>&#8220;.&#8221;.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-101290 alignnone\" title=\"Click the menu icon then click on Settings\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/01\/Reset-Microsoft-Edge-Go-to-Settings-1.jpg\" alt=\"Open the Settings menu\" width=\"700\" height=\"513\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/01\/Reset-Microsoft-Edge-Go-to-Settings-1.jpg 700w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/01\/Reset-Microsoft-Edge-Go-to-Settings-1-300x220.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Click on &#8220;Reset Settings&#8221;.<\/p>\n<p>On the left side of the window, click on &#8220;Reset Settings&#8221;.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-101288 alignnone\" title=\"Click Reset Settings\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/01\/Reset-Microsoft-Edge-Click-Reset-2.jpg\" alt=\"Click Reset Settings option\" width=\"700\" height=\"513\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/01\/Reset-Microsoft-Edge-Click-Reset-2.jpg 700w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/01\/Reset-Microsoft-Edge-Click-Reset-2-300x220.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Click on &#8220;Restore settings to their default values&#8221;.<\/p>\n<p>In the main window, click on &#8220;Restore settings to their default values&#8221;.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-101291 alignnone\" title=\"Click on Restore settings to their default values\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/01\/Reset-Microsoft-Edge-Restore-Settings-3.jpg\" alt=\"Click on Restore settings to their default values option\" width=\"700\" height=\"513\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/01\/Reset-Microsoft-Edge-Restore-Settings-3.jpg 700w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/01\/Reset-Microsoft-Edge-Restore-Settings-3-300x220.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Click &#8220;Reset&#8221;.<\/p>\n<p>A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the &#8220;<strong>Reset<\/strong>&#8221; button.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-101289 alignnone\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/01\/Reset-Microsoft-Edge-Confirm-reset-4.jpg\" alt=\"Click Reset to reset your browser\" width=\"700\" height=\"513\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/01\/Reset-Microsoft-Edge-Confirm-reset-4.jpg 700w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/01\/Reset-Microsoft-Edge-Confirm-reset-4-300x220.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/li>\n<\/ol>\n<\/div>\n<div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"Internet Explorer\">\n<h4>Remove Code 0x03A10 (0E10) tech support scam from Internet Explorer<\/h4>\n<p>To remove the Code 0x03A10 (0E10) tech support scam from Internet Explorer we will reset the browser settings to its default. You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your computer.<\/p>\n<ol class=\"mwt_detailed_steps_tab\">\n<li>\n<p class=\"mwt_quick_overview\">Go to &#8220;Internet Options&#8221;.<\/p>\n<p>Open Internet Explorer, click on the <strong>gear icon<\/strong>\u00a0in the upper right part of your browser, then select &#8220;<strong>Internet Options<\/strong>&#8220;.<\/li>\n<li>\n<p class=\"mwt_quick_overview\">Select the &#8220;Advanced&#8221; tab, then click &#8220;Reset&#8221;<\/p>\n<p>In the &#8220;<em>Internet Options<\/em>&#8221; dialog box, select the\u00a0&#8220;<strong>Advanced<\/strong>&#8221;\u00a0tab, then click\u00a0on the &#8220;<strong>Reset<\/strong>&#8221; button.<\/li>\n<li>\n<p class=\"mwt_quick_overview\">Click on &#8220;Reset&#8221;.<\/p>\n<p>In the &#8220;<em>Reset Internet Explorer settings<\/em>&#8221; section, select the &#8220;<em>Delete personal settings<\/em>&#8221; checkbox, then click on the &#8220;<strong>Reset<\/strong>&#8221; button.<\/li>\n<li>\n<p class=\"mwt_quick_overview\">Click on &#8220;Close&#8221;.<\/p>\n<p>When Internet Explorer has completed its task, click on the &#8220;<strong>Close<\/strong>&#8221; button\u00a0in the confirmation dialogue box.<br \/>\nClose your browser and then you can open Internet Explorer again.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n<hr \/>\n<p>Your computer should now be free of the Code 0x03A10 (0E10) tech support scam. If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing Malwarebytes Premium to protect against these types of threats in the future.<br \/>\nIf you are still having problems with your computer after completing these instructions, then please follow one of the steps:<\/p>\n<ul>\n<li>Run a computer scan with <strong><a href=\"https:\/\/www.eset.com\/us\/home\/online-scanner\/\" target=\"_blank\" rel=\"noopener noreferrer\">ESET Online Scanner<\/a><\/strong><\/li>\n<li>Ask for help in our <strong><a title=\"Malware Removal Assistance for Windows\" href=\"https:\/\/malwaretips.com\/forums\/windows-malware-removal-help-support.10\/\" target=\"_blank\" rel=\"noopener noreferrer\">Windows Malware Removal Help &amp; Support<\/a><\/strong> forum.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The &#8220;Code 0x03A10 (0E10)&#8221; page is a browser-based scam that displays fake error messages to trick you into calling a Tech Support Scam phone number. What is &#8220;Code 0x03A10 (0E10)&#8221;? The &#8220;Code 0x03A10 (0E10)&#8221; fake &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"Remove &#8220;Code 0x03A10 (0E10)&#8221; scam (Virus Removal Guide)\" class=\"read-more button\" href=\"https:\/\/malwaretips.com\/blogs\/remove-code-0x03a10-0e10\/#more-120134\" aria-label=\"Read more about Remove &#8220;Code 0x03A10 (0E10)&#8221; scam (Virus Removal Guide)\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":120135,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[],"class_list":["post-120134","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-scam-reports","masonry-post","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50","resize-featured-image"],"_links":{"self":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts\/120134","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/comments?post=120134"}],"version-history":[{"count":0,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts\/120134\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/media\/120135"}],"wp:attachment":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/media?parent=120134"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/categories?post=120134"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/tags?post=120134"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}