{"id":12021,"date":"2013-09-19T05:12:10","date_gmt":"2013-09-19T05:12:10","guid":{"rendered":"http:\/\/malwaretips.com\/blogs\/?p=12021"},"modified":"2014-01-23T13:12:51","modified_gmt":"2014-01-23T13:12:51","slug":"ammyy-virus-removal","status":"publish","type":"post","link":"https:\/\/malwaretips.com\/blogs\/ammyy-virus-removal\/","title":{"rendered":"The AMMYY Scam &#8211; Microsoft Phone Support Scam"},"content":{"rendered":"<p>If you have received a call from an unknown person \u2013 usually with an Indian accent \u2013 claiming to be from Microsoft, and stating that multiple issues have been detected on your computer, then you are the victim of a scam.<br \/>\nThe purpose of these calls is to get an easy $199 (or whatever amount they choose) by scaring you into thinking there\u2019s something really wrong with your computer and that they can fix it for you.<\/p><div id=\"mwtad4137562170\" class=\"gas_fallback-ad_309684--placement_360520\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3957935887\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p>Cybercriminals often use publicly available phone directories so they might know your name and other personal information when they call you. They might even guess what operating system you&#8217;re using.<\/p>\n<p>Once they&#8217;ve gained your trust, they might ask for your user name and password or ask you to go to a website to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information is vulnerable.<\/p><div id=\"mwtad15540260\" class=\"gas_fallback-ad_381396-ad_309691-placement_360566\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"1471373341\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p>When they have access to your computer, this scammers can do the following:<\/p>\n<ul>\n<li>Trick you into installing malicious software that could capture sensitive data, such as online banking user names and passwords. They might also then charge you to remove this software.<\/li>\n<li>Take control of your computer remotely and adjust settings to leave your computer vulnerable.<\/li>\n<li>Request credit card information so they can bill you for phony services.<\/li>\n<li>Direct you to fraudulent websites and ask you to enter credit card and other personal or financial information there.<\/li>\n<li>Microsoft does NOT make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.<\/li>\n<\/ul>\n<p>In the videos below you can watch how a phone scam works, and what are the usual replies used by this cyber criminals.<br \/>\n<iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/xo9kIfdqHz0\" height=\"360\" width=\"640\" allowfullscreen=\"\" frameborder=\"0\"><\/iframe><\/p>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/8a_edowfgl8\" height=\"360\" width=\"640\" allowfullscreen=\"\" frameborder=\"0\"><\/iframe><\/p>\n<p>If someone claiming to be from Microsoft tech support calls you:<\/p><div id=\"mwtad262011392\" class=\"gas_fallback-ad_309686-ad_309691-placement_360569\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"6935453015\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<ul>\n<li>Do not purchase any software or services.<\/li>\n<li>Ask if there is a fee or subscription associated with the &#8220;service.&#8221; If there is, hang up.<\/li>\n<li>Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.<\/li>\n<li>Take the caller&#8217;s information down and immediately report it to your local authorities.<\/li>\n<li>Never provide your credit card or financial information to someone claiming to be from Microsoft tech support.<\/li>\n<\/ul>\n<p>If you have not installed any kind of software or allow them to connect to your computer, then your computer should be clean. However if you have allowed them to connect through AMMYY Admin to your machine, then run the below scans to make sure your computer is clean.<br \/>\nIf you gave someone your credit card information to pay for services, contact your credit card company and alert them to this fraudulent purchase. Also, just to be on the safe side, you should reset your computer\u2019s password, and any other online account that might have sensitive data.<\/p>\n<div id=\"mwtad2350264846\" class=\"gas_fallback-ad_309746-ad_309691-placement_360521\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"4456629336\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2>How to check if you computer is infected with malware or a pottentially unwated program<\/h2>\n<p>This page is a comprehensive guide, which will remove AMMYY from Internet Explorer, Firefox and Google Chrome.<br \/>\nPlease perform all the steps in the correct order. If you have any questions or doubt at any point, <strong>STOP<\/strong> and ask for our assistance.<br \/>\n<a href=\"#uninstall\"><strong>STEP 1<\/strong>: Uninstall any programs that might have been installed throught the AMMYY Admin program<\/a><br \/>\n<a href=\"#adwcleaner\"><strong>STEP 2<\/strong>: Remove AMMYY adware from your computerwith AdwCleaner<\/a><br \/>\n<a href=\"#junkware\"><strong>STEP 3<\/strong>: Remove any unwated programs with Junkware Removal Tool<\/a><br \/>\n<a href=\"#malwarebytes\"><strong>STEP 4<\/strong>: Remove AMMYY virus with Malwarebytes Anti-Malware Free<\/a><br \/>\n<a href=\"#hitmanpro\"><strong>STEP 5<\/strong>: Remove any other infections with HitmanPro<\/a><br \/>\n<a href=\"#emsisoft\"><strong>STEP 6<\/strong>: Double check for any left over infections with Emsisoft Emergency Kit<\/a><\/p>\n<div id=\"mwtad1015795482\" class=\"gas_fallback-ad_309747-ad_309691-placement_360587\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"9589536513\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 id=\"uninstall\">STEP 1\u00a0: Uninstall any programs that might have been installed throught the AMMYY Admin program<\/h2>\n<p>In this first step, we will try to identify and remove any malicious program that might be installed on your computer.<\/p><div id=\"mwtad81341514\" class=\"gas_fallback-ad_381401-ad_309691-placement_360573\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"5315249587\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<ol>\n<li>To uninstall any program that might have been installed through <strong>AMMYY<\/strong> on your computer, click the Start button, then select <strong>Control Panel<\/strong>, and click on <strong>Uninstall a program.<\/strong><br \/>\nIf you are using Windows 8, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for &#8220;<em>control panel<\/em>&#8220;. Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select <strong>Control Panel<\/strong> from there, then select <em>Uninstall a program<\/em>.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-7203\" title=\"Click on Uninstall a program\" alt=\"[Image: Uninstall a program]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/03\/uninstall-a-program-windows.jpg\" width=\"557\" height=\"298\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/03\/uninstall-a-program-windows.jpg 557w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/03\/uninstall-a-program-windows-300x160.jpg 300w\" sizes=\"(max-width: 557px) 100vw, 557px\" \/><\/li>\n<li>When the <strong>Add\/Remove Programs<\/strong> or the <strong>Uninstall a Program<\/strong> screen is displayed, scroll through the list of currently installed programs and uninstall any recently installed or unknown programs from your computer.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-12024\" title=\"Uninstall any malicious programs from your computer\" alt=\"[Image: Uninstall any malicious programs from your computer]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/09\/Ammyy-uninstall.jpg\" width=\"761\" height=\"248\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/09\/Ammyy-uninstall.jpg 761w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/09\/Ammyy-uninstall-300x97.jpg 300w\" sizes=\"(max-width: 761px) 100vw, 761px\" \/><\/li>\n<\/ol>\n<p>If you are having issues while trying to uninstall the AMMYY program, you can use <strong><a title=\"Download Revo Uninstaller\" href=\"malwaretips.com\/download-revouninstaller\" target=\"_blank\" rel=\"noopener noreferrer\">Revo Uninstaller<\/a><\/strong> to completly remove this unwated program from your machine.<br \/>\nDepending on what program has installed through AMMYY program, the above program may have a different name or not be installed on your computer. If you cannot find any unwanted or unknown programs on your machine, then you can proceed with the next step.<\/p>\n<hr \/>\n<div id=\"mwtad3560320435\" class=\"gas_fallback-ad_309748-ad_309691-placement_360588\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3906789406\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 id=\"adwcleaner\">STEP 2: Remove AMMYY adware from Internet Explorer, Firefox and Google Chrome with AdwCleaner<\/h2>\n<p>The AdwCleaner utility will scan your computer for AMMYY malicious files and registry keys, that may have been installed on your computer without your knowledge.<\/p>\n<ol>\n<li>You can <strong>download\u00a0AdwCleaner<\/strong> utility from the below link.<br \/>\n<strong><a href=\"https:\/\/toolslib.net\/downloads\/finish\/1\/\" target=\"_blank\" rel=\"noopener noreferrer\">ADWCLEANER DOWNLOAD LINK<\/a><\/strong>\u00a0(<em>This link will automatically download AdwCleaner on your computer<\/em>)<\/li>\n<li>Before starting AdwCleaner, <strong>close all open programs and internet browsers<\/strong>, then <strong>double-click on the AdwCleaner icon<\/strong>.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-11124\" title=\"AdwCleaner Icon\" alt=\"[Image: AdwCleaner Icon]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/08\/adwcleaner-icon.jpg\" width=\"123\" height=\"140\" \/><br \/>\nIf Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.<\/li>\n<li>When the AdwCleaner program will open, click on the <strong>Scan<\/strong> button as shown below.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-11126\" title=\"Click on Scan button to search for AMMYY infection\" alt=\"[Image: Adwcleaner Scan]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/08\/adwcleaner-scan.jpg\" width=\"530\" height=\"570\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/08\/adwcleaner-scan.jpg 530w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/08\/adwcleaner-scan-278x300.jpg 278w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/><br \/>\nAdwCleaner will now start to search for AMMYY malicious files that may be installed on your computer.<\/li>\n<li>To remove the AMMYY malicious files that were detected in the previous step, please click on the <strong>Clean<\/strong> button.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-11125\" title=\"Click on the Clean button to remove AMMYY virus\" alt=\"[Image: AdwCleaner removing infections]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/08\/adwcleaner-cleanup.jpg\" width=\"530\" height=\"570\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/08\/adwcleaner-cleanup.jpg 530w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/08\/adwcleaner-cleanup-278x300.jpg 278w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/><br \/>\nAdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the <strong>OK<\/strong> button.<\/li>\n<\/ol>\n<hr \/>\n<div id=\"mwtad3436292722\" class=\"gas_fallback-ad_318930-ad_309691-placement_360589\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3818335085\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 id=\"junkware\">STEP 3: Remove any unwated programs with Junkware Removal Tool<\/h2>\n<p>Junkware Removal Tool is a powerful utility, which will remove AMMYY virus from Internet Explorer, Firefox or Google Chrome.<\/p><div id=\"mwtad3889976072\" class=\"gas_fallback-ad_381404-ad_309691-placement_381406\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"8735619847\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<ol>\n<li>You can download the <strong>Junkware Removal Tool utility<\/strong> from the below link:<br \/>\n<strong><a title=\"Download Junkware Removal Tool\" href=\"http:\/\/thisisudax.org\/downloads\/JRT.exe\" target=\"_blank\" rel=\"noopener noreferrer\">JUNKWARE REMOVAL TOOL DOWNLOAD LINK<\/a><\/strong> <em>(This link will automatically download the Junkware Removal Tool utility on your computer)<\/em><\/li>\n<li>Once Junkware Removal Tool has finished downloading, please <strong>double-click on the JRT.exe<\/strong> icon as seen below.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-8942\" title=\"Double-click on the Junkware Removal Tool utility\" alt=\"[Image: Junkware Removal Tool]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/06\/Junkware-icon.jpg\" width=\"166\" height=\"154\" \/><br \/>\nIf Windows prompts you as to whether or not you wish to run Junkware Removal Tool, please allow it to run.<\/li>\n<li>Junkware Removal Tool will now start, and at the Command Prompt, you&#8217;ll need to <em>press any key<\/em> to perform a scan for the AMMYY.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-8944\" title=\"Junkware Removal Tool scanning for AMMYY\" alt=\"[Image: Junkware Removal Tool scanning for AMMYY virus]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/06\/junkware-removal-tool.jpg\" width=\"726\" height=\"373\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/06\/junkware-removal-tool.jpg 726w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/06\/junkware-removal-tool-300x154.jpg 300w\" sizes=\"(max-width: 726px) 100vw, 726px\" \/><br \/>\nPlease be patient as this can take a while to complete (up to 10 minutes) depending on your system&#8217;s specifications.<\/li>\n<li>When the scan Junkware Removal Tool will be completed, this utility will display a log with the malicious files and registry keys that were removed from your computer.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-8943\" title=\"Junkware Removal Tool final log\" alt=\"[Image: Junkware Removal Tool final log]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/06\/Junkware-log.jpg\" width=\"676\" height=\"396\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/06\/Junkware-log.jpg 676w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/06\/Junkware-log-300x175.jpg 300w\" sizes=\"(max-width: 676px) 100vw, 676px\" \/><\/li>\n<\/ol>\n<hr \/>\n<div id=\"mwtad898995517\" class=\"gas_fallback-ad_381388-ad_309691-placement_381390\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3191649120\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 id=\"malwarebytes\">STEP 4: Remove AMMYY virus with Malwarebytes Anti-Malware Free<\/h2>\n<ol>\n<li>You can <strong>download Malwarebytes Anti-Malware Free<\/strong> from the below link, then double-click on the icon named <strong>mbam-setup.exe<\/strong> to install this program.<br \/>\n<a href=\"http:\/\/malwaretips.com\/download-malwarebytes\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK<\/strong><\/a><em>(This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)<\/em><\/li>\n<li>When the installation begins, <strong>keep following the prompts<\/strong> in order to continue with the setup process, then at the last screen click on the <strong>Finish<\/strong> button.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-6075\" title=\"Malwarebytes Anti-Malware installation screen\" alt=\"[Image: Malwarebytes Anti-Malware final installation screen]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-installation.jpg\" width=\"402\" height=\"310\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-installation.jpg 402w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-installation-300x231.jpg 300w\" sizes=\"(max-width: 402px) 100vw, 402px\" \/><\/li>\n<li>On the <strong>Scanner<\/strong> tab, select <strong>Perform quick scan<\/strong>,\u00a0and then click on the <strong>Scan<\/strong> button to start searching for the AMMYY malicious files.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-6076\" title=\"Run a Quick Scan with Malwarebytes Anti-Malware\" alt=\"[Image: Malwarebytes Anti-Malware Quick Scan]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-quick-scan.jpg\" width=\"521\" height=\"397\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-quick-scan.jpg 521w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-quick-scan-300x228.jpg 300w\" sizes=\"(max-width: 521px) 100vw, 521px\" \/><\/li>\n<li>Malwarebytes&#8217; Anti-Malware will now start scanning your computer for AMMYY as shown below.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-6077\" title=\"Malwarebytes Anti-Malware scanning for AMMYY\" alt=\"[Image: Malwarebytes Anti-Malware scanning for AMMYY virus]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-scan.jpg\" width=\"521\" height=\"397\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-scan.jpg 521w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-scan-300x228.jpg 300w\" sizes=\"(max-width: 521px) 100vw, 521px\" \/><\/li>\n<li>When the Malwarebytes Anti-Malware scan has finished, click on\u00a0the <strong>Show Results<\/strong> button.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-6078\" title=\"Malwarebytes when the system scan has completed\" alt=\"[Image: Malwarebytes Anti-Malware scan results]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-scan-results.jpg\" width=\"521\" height=\"397\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-scan-results.jpg 521w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-scan-results-300x228.jpg 300w\" sizes=\"(max-width: 521px) 100vw, 521px\" \/><\/li>\n<li>You will now be presented with a screen showing you the computer infections that Malwarebytes Anti-Malware has detected. Make sure that everything is <strong>Checked (ticked)<\/strong>, then click on the <strong>Remove Selected<\/strong> button.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-6079\" title=\"Malwarebytes Anti-Malwar removing AMMYY\" alt=\"[Image: Malwarebytes Anti-Malware removing AMMYY]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-virus-removal.jpg\" width=\"521\" height=\"397\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-virus-removal.jpg 521w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-virus-removal-300x228.jpg 300w\" sizes=\"(max-width: 521px) 100vw, 521px\" \/><\/li>\n<\/ol>\n<hr \/>\n<div id=\"mwtad616714350\" class=\"gas_fallback-ad_381392-ad_309691-placement_381395\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"2944237110\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 id=\"hitmanpro\">STEP 5: Remove any other infections with HitmanPro<\/h2>\n<ol>\n<li>You can <strong>download HitmanPro<\/strong> from the below link:<br \/>\n<a href=\"http:\/\/malwaretips.com\/download-hitmanpro\" target=\"_blank\" rel=\"noopener noreferrer\"> <strong>HITMANPRO DOWNLOAD LINK<\/strong><\/a> <em>(This link will open a web page from where you can download HitmanPro)<\/em><\/li>\n<li>Double-click on the file named <strong>HitmanPro.exe<\/strong> (for 32-bit versions of Windows) or <strong>HitmanPro_x64.exe<\/strong> (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-5176\" title=\"HitmanPro startup screen (Click Next)\" alt=\"HitmanPro scanner\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmanpro-install.jpg\" width=\"497\" height=\"393\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmanpro-install.jpg 497w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmanpro-install-300x237.jpg 300w\" sizes=\"(max-width: 497px) 100vw, 497px\" \/><br \/>\nClick on the <strong>Next<\/strong> button, to install HitmanPro on your computer.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-5179\" title=\"HitmanPro installation options (Click Next)\" alt=\"HitmanPro installation\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmapro-start-scan.jpg\" width=\"497\" height=\"393\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmapro-start-scan.jpg 497w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmapro-start-scan-300x237.jpg 300w\" sizes=\"(max-width: 497px) 100vw, 497px\" \/><\/li>\n<li>HitmanPro will now begin to scan your computer for AMMYY malicious files.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-5177\" title=\"HitmanPro scanning for AMMYY virus\" alt=\"HitmanPro detecting for AMMYY virus\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmanpro-scan.jpg\" width=\"497\" height=\"393\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmanpro-scan.jpg 497w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmanpro-scan-300x237.jpg 300w\" sizes=\"(max-width: 497px) 100vw, 497px\" \/><\/li>\n<li>When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the <strong>Next<\/strong> button, to remove AMMYY adware.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-5178\" title=\"HitmanPro reporting scan results\" alt=\"HitmanPro scan results\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmanpro-scan-results.jpg\" width=\"497\" height=\"393\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmanpro-scan-results.jpg 497w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmanpro-scan-results-300x237.jpg 300w\" sizes=\"(max-width: 497px) 100vw, 497px\" \/><\/li>\n<li>Click on the <strong>Activate free license<\/strong> button to begin the <strong>free 30 days trial<\/strong>, and remove all the malicious files from your computer.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-5175\" title=\"HitmanPro free 30 days trial\" alt=\"[Image: HitmanPro 30 days activation button]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmanpro-activation.jpg\" width=\"497\" height=\"393\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmanpro-activation.jpg 497w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmanpro-activation-300x237.jpg 300w\" sizes=\"(max-width: 497px) 100vw, 497px\" \/><\/li>\n<\/ol>\n<hr \/>\n<h2 id=\"emsisoft\">STEP 6: Double-check for any left over infections with Emsisoft Emergency Kit<\/h2>\n<ol>\n<li>You can <strong>download Emsisoft Emergency Kit<\/strong> from the below link,then <strong>extract it<\/strong> to a folder in a convenient location.<br \/>\n<a href=\"http:\/\/malwaretips.com\/download-emsisoft\" target=\"_blank\" rel=\"noopener noreferrer\"> <strong>EMSISOFT EMERGENCY KIT DOWNLOAD LINK<\/strong><\/a> <em>((This link will open a new web page from where you can download Emsisoft Emergency Kit)<\/em><\/li>\n<li>Open the Emsisoft Emergency Kit folder and double click <strong>EmergencyKitScanner.bat<\/strong>, then allow this program to update itself.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-5180\" title=\"Double click on EmergencyKitScanner.bat to start EEK\" alt=\"EmergencyKitScanner.bat file\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/emsisoft-emergency-kit-bat.jpg\" width=\"767\" height=\"370\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/emsisoft-emergency-kit-bat.jpg 767w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/emsisoft-emergency-kit-bat-300x144.jpg 300w\" sizes=\"(max-width: 767px) 100vw, 767px\" \/><\/li>\n<li>After the Emsisoft Emergency Kit has update has completed,click on the <strong>Menu<\/strong> tab,then select <strong>Scan PC<\/strong>.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-5183\" title=\"Scan tab on Emsisoft Emergency Kit\" alt=\"Emsisoft Emergency Kit scan tab\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/emsisoft-emergency-kit-scan-pc.jpg\" width=\"520\" height=\"374\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/emsisoft-emergency-kit-scan-pc.jpg 520w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/emsisoft-emergency-kit-scan-pc-300x215.jpg 300w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/li>\n<li>Select <strong>Smart scan<\/strong> and click on the <strong>SCAN<\/strong> button to search for &#8220;Antivirus Security 2013&#8221; malicious files.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-5184\" title=\"Select Smart Scan and start a scan with EEK\" alt=\"Emsisoft Emergency Kit smart scan\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/emsisoft-emergency-kit-start-scan.jpg\" width=\"520\" height=\"374\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/emsisoft-emergency-kit-start-scan.jpg 520w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/emsisoft-emergency-kit-start-scan-300x215.jpg 300w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/li>\n<li>When the scan will be completed,you will be presented with a screen reporting which malicious files has Emsisoft detected on your computer, and you&#8217;ll need to click on <strong>Quarantine selected objects<\/strong> to remove them.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-5181\" title=\"Quarantine the malicious files\" alt=\"Emsisoft Emergency Kit removing malware\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/emsisoft-emergency-kit-remove-malware.jpg\" width=\"520\" height=\"374\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/emsisoft-emergency-kit-remove-malware.jpg 520w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/emsisoft-emergency-kit-remove-malware-300x215.jpg 300w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/li>\n<\/ol>\n<hr \/>\n<p>If you are still experiencing problems while trying to remove any software installed though AMMYY from your machine, please start a new thread in our <strong><a title=\"Free Malware Removal Support\" href=\"http:\/\/malwaretips.com\/Forum-Malware-Removal-Assistance\" target=\"_blank\" rel=\"noopener noreferrer\">Malware Removal Assistance<\/a><\/strong> forum.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have received a call from an unknown person \u2013 usually with an Indian accent \u2013 claiming to be from Microsoft, and stating that multiple issues have been detected on your computer, then you &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"The AMMYY Scam &#8211; Microsoft Phone Support Scam\" class=\"read-more button\" href=\"https:\/\/malwaretips.com\/blogs\/ammyy-virus-removal\/#more-12021\" aria-label=\"Read more about The AMMYY Scam &#8211; Microsoft Phone Support Scam\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":12023,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2730],"tags":[],"class_list":["post-12021","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pups","masonry-post","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50","resize-featured-image"],"_links":{"self":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts\/12021","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/comments?post=12021"}],"version-history":[{"count":0,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts\/12021\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/media\/12023"}],"wp:attachment":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/media?parent=12021"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/categories?post=12021"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/tags?post=12021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}