{"id":12094,"date":"2013-09-22T07:20:36","date_gmt":"2013-09-22T07:20:36","guid":{"rendered":"http:\/\/malwaretips.com\/blogs\/?p=12094"},"modified":"2013-09-22T07:20:36","modified_gmt":"2013-09-22T07:20:36","slug":"pum-userwload-virus","status":"publish","type":"post","link":"https:\/\/malwaretips.com\/blogs\/pum-userwload-virus\/","title":{"rendered":"Remove PUM.UserWLoad virus (Removal Guide)"},"content":{"rendered":"<p>PUM.UserWLoad is a generic detection used by Malwarebytes Anti-Malware, Microsoft Security Essentials, Norton Antivirus and other antivirus products for a file that appears to have trojan-like features or behavior<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-12096\" title=\"PUM.UserWLoad detected by Malwarebytes Anti-Malware\" alt=\"[Image: PUM.UserWLoad detected by Malwarebytes Anti-Malware]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/09\/pum-userwload-malwarebytes.jpg\" width=\"1417\" height=\"492\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/09\/pum-userwload-malwarebytes.jpg 1417w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/09\/pum-userwload-malwarebytes-300x104.jpg 300w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/09\/pum-userwload-malwarebytes-1024x355.jpg 1024w\" sizes=\"(max-width: 1417px) 100vw, 1417px\" \/><\/p><div id=\"mwtad1872426861\" class=\"gas_fallback-ad_309684--placement_360520\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3957935887\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<div id=\"mwtad2095618004\" class=\"gas_fallback-ad_309746-ad_309691-placement_360521\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"4456629336\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2><span style=\"text-decoration: underline;\">What is the PUM.UserWLoad infection?<\/span><\/h2>\n<p>PUM.UserWLoad is a computer infection that locks you out of Windows until you pay a ransom.<br \/>\nA computer typically becomes infected with this ransomware when browsing web sites that have been hacked to contain exploit kits. These exploit kits then use vulnerabilities found on your computer to install the infection without your permission of knowledge.<br \/>\nWhen installed,PUM.UserWLoad shows a full-screen message that covers all other windows, making your computer unusable (this full-screen message is also known as a &#8220;lock screen&#8221;). The message is a fake warning pretending to be from a legitimate institution.<br \/>\nThe message demands the payment of a fine for the supposed possession of illicit material.<br \/>\nPaying the &#8220;fine&#8221; will not necessarily return your computer to a usable state.<br \/>\nThe screen may appear similar to the following, which is pretending to be a message from the Federal Bureau of Investigation &#8211; United States Department of Justice; the FBI:<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-12095\" title=\"PUM.UserWLoad virus\" alt=\"[Image: PUM.UserWLoad virus]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/09\/PUM-UserWLoad-virus.jpg\" width=\"600\" height=\"844\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/09\/PUM-UserWLoad-virus.jpg 600w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/09\/PUM-UserWLoad-virus-213x300.jpg 213w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<div id=\"mwtad995000170\" class=\"gas_fallback-ad_309747-ad_309691-placement_360587\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"9589536513\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2><span style=\"text-decoration: underline;\">Is PUM.UserWLoad a False Positive ?<\/span><\/h2>\n<p>Files reported as PUM.UserWLoad <strong>are not necessarily malicious<\/strong>. For example, users can be tricked into using non-malicious programs, such as Web browsers, to unknowingly perform malicious actions, such as downloading malware. Some otherwise harmless programs may have flaws that malware or attackers can exploit to perform malicious actions. Should you be uncertain as to whether a file has been reported correctly, we encourage you to submit the affected file to <a title=\"Upload sample to VirusTotal.com\" href=\"https:\/\/www.virustotal.com\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.virustotal.com\/en\/<\/a> to be scanned with multiple antivirus engines.<\/p><div id=\"mwtad1816594348\" class=\"gas_fallback-ad_381396-ad_309691-placement_360566\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"1471373341\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<div id=\"mwtad1874095477\" class=\"gas_fallback-ad_309748-ad_309691-placement_360588\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3906789406\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2><span style=\"text-decoration: underline;\">How did PUM.UserWLoad infection got on my computer?<\/span><\/h2>\n<p>The PUM.UserWLoad virus is distributed through several means. Malicious websites, or legitimate websites that have been hacked, can infect your machine through exploit kits that use vulnerabilities on your computer to install this Trojan without your permission of knowledge.<\/p>\n<p>Another method used to propagate this type of malware is spam email containing infected attachments or links to malicious websites. Cyber-criminals spam out an email, with forged header information, tricking you into believing that it is from a shipping company like DHL or FedEx. The email tells you that they tried to deliver a package to you, but failed for some reason. Sometimes the emails claim to be notifications of a shipment you have made. Either way, you can\u2019t resist being curious as to what the email is referring to \u2013 and open the attached file (or click on a link embedded inside the email). And with that, your computer is infected with the PUM.UserWLoad virus.<\/p>\n<p>The threat may also be downloaded manually by tricking the user into thinking they are installing a useful piece of software, for instance a bogus update for Adobe Flash Player or another piece of software.<\/p><div id=\"mwtad1136194356\" class=\"gas_fallback-ad_309686-ad_309691-placement_360569\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"6935453015\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<div id=\"mwtad1599923558\" class=\"gas_fallback-ad_318930-ad_309691-placement_360589\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3818335085\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2><span style=\"text-decoration: underline;\">How to remove PUM.UserWLoad virus (Removal Guide)<\/span><\/h2>\n<p>This page is a comprehensive guide, which will remove the PUM.UserWLoad infection from your your computer. Please perform all the steps in the correct order. If you have any questions or doubt at any point,\u00a0<strong>STOP<\/strong>\u00a0and ask for our assistance.<br \/>\n<a href=\"#kaspersky\"><strong>STEP 1<\/strong>: Remove PUM.UserWLoad Master Boot Record infection with Kaspersky TDSSKiller<\/a><br \/>\n<a href=\"#malwarebytes\"><strong>STEP 2<\/strong>: Remove PUM.UserWLoad virus with Malwarebytes Anti-Malware Free<\/a><br \/>\n<a href=\"#roguekiller\"><strong>STEP 3<\/strong>: Remove PUM.UserWLoad trojan with RogueKiller<\/a><br \/>\n<a href=\"#hitmanpro\"><strong>STEP 4<\/strong>: \u00a0Remove PUM.UserWLoad infection with HitmanPro<\/a><br \/>\n<a href=\"#emsisoft\"><strong>STEP 5<\/strong>: Double check for any left over infections with Emsisoft Emergency Kit<\/a><br \/>\n<a href=\"#adwcleaner\"><strong>STEP 6<\/strong>: Remove PUM.UserWLoad adware with AdwCleaner<\/a><\/p>\n<div id=\"mwtad722010600\" class=\"gas_fallback-ad_381388-ad_309691-placement_381390\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3191649120\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 id=\"kaspersky\">STEP 1: \u00a0Remove PUM.UserWLoad trojan with Kaspersky TDSSKiller<\/h2>\n<p>As part of its self defense mechanism, PUM.UserWLoad virus will install a ZeroAccess rootkit on the infected computer.In this first step, we will run a system scan with Kaspersky TDSSKiller to remove this rookit.<\/p>\n<ol>\n<li>Please <strong>download<\/strong> the latest official version of Kaspersky TDSSKiller.<br \/>\n<a href=\"http:\/\/support.kaspersky.com\/downloads\/utils\/tdsskiller.exe\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>KASPERSKY TDSSKILLER DOWNLOAD LINK<\/strong><\/a><em>(This link will automatically download Kaspersky TDSSKiller on your computer.)<\/em><\/li>\n<li>Double-click on tdsskiller.exe to open this utility, then click on <em>Change Parameters<\/em>.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-5543\" title=\"Kaspersky TDSSKiller - Change Parameters\" alt=\"Kaspersky TDSSKiller change settings\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/12\/tdsskiller-change-parameters.jpg\" width=\"392\" height=\"360\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/12\/tdsskiller-change-parameters.jpg 392w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/12\/tdsskiller-change-parameters-300x275.jpg 300w\" sizes=\"(max-width: 392px) 100vw, 392px\" \/><\/li>\n<li>In the new open window,we will need to enable <em>Detect TDLFS file system<\/em>, then click on <strong>OK<\/strong>.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-5544\" title=\"Kaspersky TDSSKiller - Detect TDLFS file system\" alt=\"Kaspersky TDSSKiller Detect TDLFS file system\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/12\/tdsskiller-detect-tdfls.jpg\" width=\"392\" height=\"360\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/12\/tdsskiller-detect-tdfls.jpg 392w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/12\/tdsskiller-detect-tdfls-300x275.jpg 300w\" sizes=\"(max-width: 392px) 100vw, 392px\" \/><\/li>\n<li>Next,we will need to start a scan with Kaspersky, so you&#8217;ll need to press the\u00a0<strong>Start Scan<\/strong>\u00a0button.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-5546\" title=\"Kaspersky TDSSKiller - Start a system scan\" alt=\"Kaspersky TDSSKiller start scan\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/12\/tdsskiller-start-scan.jpg\" width=\"392\" height=\"360\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/12\/tdsskiller-start-scan.jpg 392w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/12\/tdsskiller-start-scan-300x275.jpg 300w\" sizes=\"(max-width: 392px) 100vw, 392px\" \/><\/li>\n<li>Kaspersky TDSSKiller will now scan your computer for Trojan PUM.UserWLoad infection.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-5545\" title=\"Kaspersky TDSSKiller while scanning\" alt=\"Kaspersky TDSSKiller scan\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/12\/tdsskiller-scan.jpg\" width=\"392\" height=\"360\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/12\/tdsskiller-scan.jpg 392w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/12\/tdsskiller-scan-300x275.jpg 300w\" sizes=\"(max-width: 392px) 100vw, 392px\" \/><\/li>\n<li>When the scan has finished it will display a result screen stating whether or not the infection was found on your computer. If it was found it will display a screen similar to the one below.<br \/>\n<img decoding=\"async\" title=\"Kaspersky TDSKiller scan results\" alt=\"Kaspersky TDSSKiller results\" src=\"\/\/malwaretips.com\/images\/removalguide\/tdsskiller4.png\" width=\"450\" height=\"349\" border=\"0\" \/><\/li>\n<li>To remove the infection simply click on the\u00a0<strong>Continue<\/strong>\u00a0button and TDSSKiller will attempt to clean the infection.A\u00a0reboot\u00a0will be require to completely remove any infection from your system.<\/li>\n<\/ol>\n<hr \/>\n<div id=\"mwtad2827639080\" class=\"gas_fallback-ad_381392-ad_309691-placement_381395\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"2944237110\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 id=\"malwarebytes\">STEP 2: Remove PUM.UserWLoad virus with Malwarebytes Anti-Malware FREE<\/h2>\n<p>Malwarebytes Anti-Malware Free is a powerful on-demand scanner which will remove PUM.UserWLoad malicious files from your computer.<\/p><div id=\"mwtad3054774255\" class=\"gas_fallback-ad_381401-ad_309691-placement_360573\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"5315249587\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<ol>\n<li>You can <strong>download Malwarebytes Anti-Malware Free<\/strong> from the below link, then double-click on the icon named <strong>mbam-setup.exe<\/strong> to install this program.<br \/>\n<a href=\"http:\/\/malwaretips.com\/download-malwarebytes\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK<\/strong><\/a><em>(This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)<\/em><\/li>\n<li>When the installation begins, <strong>keep following the prompts<\/strong> in order to continue with the setup process, then at the last screen click on the <strong>Finish<\/strong> button.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-6075\" title=\"Malwarebytes Anti-Malware installation screen\" alt=\"[Image: Malwarebytes Anti-Malware final installation screen]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-installation.jpg\" width=\"402\" height=\"310\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-installation.jpg 402w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-installation-300x231.jpg 300w\" sizes=\"(max-width: 402px) 100vw, 402px\" \/><\/li>\n<li>On the <strong>Scanner<\/strong> tab, select <strong>Perform quick scan<\/strong>,\u00a0and then click on the <strong>Scan<\/strong> button to start searching for the PUM.UserWLoad malicious files.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-6076\" title=\"Run a Quick Scan with Malwarebytes Anti-Malware\" alt=\"[Image: Malwarebytes Anti-Malware Quick Scan]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-quick-scan.jpg\" width=\"521\" height=\"397\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-quick-scan.jpg 521w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-quick-scan-300x228.jpg 300w\" sizes=\"(max-width: 521px) 100vw, 521px\" \/><\/li>\n<li>Malwarebytes&#8217; Anti-Malware will now start scanning your computer for PUM.UserWLoad virus as shown below.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-6077\" title=\"Malwarebytes Anti-Malware scanning for Luhe.Sirefef.A\" alt=\"[Image: Malwarebytes Anti-Malware scanning for Luhe.Sirefef.A\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-scan.jpg\" width=\"521\" height=\"397\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-scan.jpg 521w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-scan-300x228.jpg 300w\" sizes=\"(max-width: 521px) 100vw, 521px\" \/><\/li>\n<li>When the Malwarebytes Anti-Malware scan has finished, click on\u00a0the <strong>Show Results<\/strong> button.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-6078\" title=\"Malwarebytes when the system scan has completed\" alt=\"[Image: Malwarebytes Anti-Malware scan results]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-scan-results.jpg\" width=\"521\" height=\"397\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-scan-results.jpg 521w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-scan-results-300x228.jpg 300w\" sizes=\"(max-width: 521px) 100vw, 521px\" \/><\/li>\n<li>You will now be presented with a screen showing you the computer infections that Malwarebytes Anti-Malware has detected. Make sure that everything is <strong>Checked (ticked)<\/strong>, then click on the <strong>Remove Selected<\/strong> button.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-6079\" title=\"Malwarebytes Anti-Malwar removing PUM.UserWLoad virus\" alt=\"[Image: Malwarebytes Anti-Malwar removing PUM.UserWLoad virus]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-virus-removal.jpg\" width=\"521\" height=\"397\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-virus-removal.jpg 521w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/01\/malwarebytes-virus-removal-300x228.jpg 300w\" sizes=\"(max-width: 521px) 100vw, 521px\" \/><\/li>\n<li>Once your computer will restart in Windows regular mode, open Malwarebytes Anti-Malware and perform a <strong>Full System<\/strong> scan to verify that there are no remaining threats.<\/li>\n<\/ol>\n<hr \/>\n<h2 id=\"roguekiller\">STEP 3: Remove PUM.UserWLoad rootkit with RogueKiller<\/h2>\n<p>RogueKiller is a utility that will scan for the PUM.UserWLoad rootkit, registry keys and any other malicious files on your computer.<\/p>\n<ol>\n<li>You can download the latest official version of <strong>RogueKiller<\/strong> from the below link.<br \/>\n<strong><a href=\"http:\/\/www.sur-la-toile.com\/RogueKiller\/RogueKiller.exe\" target=\"_blank\" rel=\"noopener noreferrer\">ROGUEKILLER DOWNLOAD LINK<\/a><\/strong> <em>(This link will automatically download RogueKiller on your computer)<\/em><\/li>\n<li><strong>Double click on RogueKiller.exe<\/strong> to start this utility and then <strong>wait for the Prescan to complete<\/strong>.This should take only a few seconds, \u00a0then click on the Scan button to perform a system scan.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-6560\" title=\"Click on the Start button to perform a system scan\" alt=\"[Image: RogueKiller scaning for PUM.UserWLoad virus]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/02\/roguekiller-scan.jpg\" width=\"520\" height=\"390\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/02\/roguekiller-scan.jpg 520w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/02\/roguekiller-scan-300x224.jpg 300w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/li>\n<li>After the scan has completed, <strong>press the Delete button<\/strong> to remove PUM.UserWLoad malicious registry keys or files.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-6559\" title=\"Press Delete to remove Luhe.Sirefef.A\" alt=\"[Image: RogueKiller Detele button]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/02\/roguekiller-delete.jpg\" width=\"520\" height=\"390\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/02\/roguekiller-delete.jpg 520w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/02\/roguekiller-delete-300x224.jpg 300w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/li>\n<\/ol>\n<hr \/>\n<h2 id=\"hitmanpro\">STEP 4: Remove PUM.UserWLoad infection with HitmanPro<\/h2>\n<p>HitmanPro is a cloud on-demand scanner, which will scan your computer with 5 antivirus engines (Emsisoft, Bitdefender, Dr. Web, G-Data and Ikarus) for the PUM.UserWLoad infection.<\/p>\n<ol>\n<li>You can <strong>download HitmanPro<\/strong> from the below link:<br \/>\n<a href=\"http:\/\/malwaretips.com\/download-hitmanpro\" target=\"_blank\" rel=\"noopener noreferrer\"> <strong>HITMANPRO DOWNLOAD LINK<\/strong><\/a> <em>(This link will open a web page from where you can download HitmanPro)<\/em><\/li>\n<li>Double-click on the file named <strong>HitmanPro.exe<\/strong> (for 32-bit versions of Windows) or <strong>HitmanPro_x64.exe<\/strong> (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-5176\" title=\"HitmanPro startup screen (Click Next)\" alt=\"HitmanPro scanner\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmanpro-install.jpg\" width=\"497\" height=\"393\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmanpro-install.jpg 497w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmanpro-install-300x237.jpg 300w\" sizes=\"(max-width: 497px) 100vw, 497px\" \/><br \/>\nClick on the <strong>Next<\/strong> button, to install HitmanPro on your computer.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-5179\" title=\"HitmanPro installation options (Click Next)\" alt=\"HitmanPro installation\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmapro-start-scan.jpg\" width=\"497\" height=\"393\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmapro-start-scan.jpg 497w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmapro-start-scan-300x237.jpg 300w\" sizes=\"(max-width: 497px) 100vw, 497px\" \/><\/li>\n<li>HitmanPro will now begin to scan your computer for PUM.UserWLoad trojan.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-5177\" title=\"HitmanPro scanning for PUM.UserWLoad virus\" alt=\"HitmanPro detecting for PUM.UserWLoad virus\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmanpro-scan.jpg\" width=\"497\" height=\"393\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmanpro-scan.jpg 497w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmanpro-scan-300x237.jpg 300w\" sizes=\"(max-width: 497px) 100vw, 497px\" \/><\/li>\n<li>When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the <strong>Next<\/strong> button, to remove PUM.UserWLoad virus.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-5178\" title=\"HitmanPro reporting scan results\" alt=\"HitmanPro scan results\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmanpro-scan-results.jpg\" width=\"497\" height=\"393\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmanpro-scan-results.jpg 497w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmanpro-scan-results-300x237.jpg 300w\" sizes=\"(max-width: 497px) 100vw, 497px\" \/><\/li>\n<li>Click on the <strong>Activate free license<\/strong> button to begin the <strong>free 30 days trial<\/strong>, and remove all the malicious files from your computer.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-5175\" title=\"HitmanPro free 30 days trial\" alt=\"[Image: HitmanPro 30 days activation button]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmanpro-activation.jpg\" width=\"497\" height=\"393\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmanpro-activation.jpg 497w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/hitmanpro-activation-300x237.jpg 300w\" sizes=\"(max-width: 497px) 100vw, 497px\" \/><\/li>\n<\/ol>\n<hr \/>\n<h2 id=\"emsisoft\">STEP 5: Double check for any left over infections with Emsisoft Emergency Kit<\/h2>\n<ol>\n<li>You can <strong>download Emsisoft Emergency Kit<\/strong> from the below link,then <strong>extract it<\/strong> to a folder in a convenient location.<br \/>\n<a href=\"https:\/\/shop.emsisoft.com\/34\/cookie?affiliate=17877&amp;redirectto=http%3a%2f%2fwww.emsisoft.com%2fen%2fsoftware%2feek%2f&amp;product=2414\" target=\"_blank\" rel=\"noopener noreferrer\"> <strong>EMSISOFT EMERGENCY KIT DOWNLOAD LINK<\/strong><\/a> <em>((This link will open a new web page from where you can download Emsisoft Emergency Kit)<\/em><\/li>\n<li>Open the Emsisoft Emergency Kit folder and double click <strong>EmergencyKitScanner.bat<\/strong>, then allow this program to update itself.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-5180\" title=\"Double click on EmergencyKitScanner.bat to start EEK\" alt=\"EmergencyKitScanner.bat file\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/emsisoft-emergency-kit-bat.jpg\" width=\"767\" height=\"370\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/emsisoft-emergency-kit-bat.jpg 767w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/emsisoft-emergency-kit-bat-300x144.jpg 300w\" sizes=\"(max-width: 767px) 100vw, 767px\" \/><\/li>\n<li>After the Emsisoft Emergency Kit has update has completed,click on the <strong>Menu<\/strong> tab,then select <strong>Scan PC<\/strong>.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-5183\" title=\"Scan tab on Emsisoft Emergency Kit\" alt=\"Emsisoft Emergency Kit scan tab\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/emsisoft-emergency-kit-scan-pc.jpg\" width=\"520\" height=\"374\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/emsisoft-emergency-kit-scan-pc.jpg 520w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/emsisoft-emergency-kit-scan-pc-300x215.jpg 300w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/li>\n<li>Select <strong>Smart scan<\/strong> and click on the <strong>SCAN<\/strong> button to search for &#8220;Antivirus Security 2013&#8221; malicious files.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-5184\" title=\"Select Smart Scan and start a scan with EEK\" alt=\"Emsisoft Emergency Kit smart scan\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/emsisoft-emergency-kit-start-scan.jpg\" width=\"520\" height=\"374\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/emsisoft-emergency-kit-start-scan.jpg 520w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/emsisoft-emergency-kit-start-scan-300x215.jpg 300w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/li>\n<li>When the scan will be completed,you will be presented with a screen reporting which malicious files has Emsisoft detected on your computer, and you&#8217;ll need to click on <strong>Quarantine selected objects<\/strong> to remove them.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-5181\" title=\"Quarantine the malicious files\" alt=\"Emsisoft Emergency Kit removing malware\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/emsisoft-emergency-kit-remove-malware.jpg\" width=\"520\" height=\"374\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/emsisoft-emergency-kit-remove-malware.jpg 520w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2012\/11\/emsisoft-emergency-kit-remove-malware-300x215.jpg 300w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/li>\n<\/ol>\n<hr \/>\n<h2 id=\"adwcleaner\">STEP 6: Remove PUM.UserWLoad adware with AdwCleaner<\/h2>\n<p>The AdwCleaner utility will scan your computer for PUM.UserWLoad malicious files that may have been installed on your computer without your knowledge.<\/p><div id=\"mwtad2732630687\" class=\"gas_fallback-ad_381404-ad_309691-placement_381406\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"8735619847\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<ol>\n<li>You can <strong>download AdwCleaner<\/strong> utility from the below link.<br \/>\n<strong><a href=\"https:\/\/toolslib.net\/downloads\/finish\/1\/\" target=\"_blank\" rel=\"noopener noreferrer\">ADWCLEANER DOWNLOAD LINK<\/a><\/strong> (<em>This link will automatically download AdwCleaner on your computer<\/em>)<\/li>\n<li>Before starting AdwCleaner, <strong>close all open programs and internet browsers<\/strong>, then <strong>double-click on the AdwCleaner icon<\/strong>.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-11124\" title=\"AdwCleaner Icon\" alt=\"[Image: AdwCleaner Icon]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/08\/adwcleaner-icon.jpg\" width=\"123\" height=\"140\" \/><br \/>\nIf Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.<\/li>\n<li>When the AdwCleaner program will open, click on the <strong>Scan<\/strong> button as shown below.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-11126\" title=\"Click on Scan button to search for PUM.UserWLoad infection\" alt=\"[Image: Adwcleaner Scan]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/08\/adwcleaner-scan.jpg\" width=\"530\" height=\"570\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/08\/adwcleaner-scan.jpg 530w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/08\/adwcleaner-scan-278x300.jpg 278w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/><br \/>\nAdwCleaner will now start to search for PUM.UserWLoad malicious files that may be installed on your computer.<\/li>\n<li>To remove the PUM.UserWLoad malicious files that were detected in the previous step, please click on the <strong>Clean<\/strong> button.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-11125\" title=\"Click on the Clean button to remove PUM.UserWLoad virus\" alt=\"[Image: AdwCleaner removing infections]\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/08\/adwcleaner-cleanup.jpg\" width=\"530\" height=\"570\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/08\/adwcleaner-cleanup.jpg 530w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2013\/08\/adwcleaner-cleanup-278x300.jpg 278w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/><br \/>\nAdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the <strong>OK<\/strong> button.<\/li>\n<\/ol>\n<hr \/>\n<p>Your computer should now be free of the PUM.UserWLoad infection. If your current anti-virus solution let this infection through, you may want to consider purchasing <strong>the PRO version of <a title=\"Malwarebytes Anti-Malware Pro\" href=\"http:\/\/malwaretips.com\/malwarebytes-pro\" target=\"_blank\" rel=\"noopener noreferrer\">Malwarebytes Anti-Malware<\/a><\/strong> to protect against these types of threats in the future, and perform regular computer scans with <strong>HitmanPro<\/strong>.<br \/>\nIf you are still experiencing problems while trying to remove PUM.UserWLoad from your machine, please start a new thread in our <strong><a title=\"Free Malware Removal Support\" href=\"http:\/\/malwaretips.com\/Forum-Malware-Removal-Assistance\" target=\"_blank\" rel=\"noopener noreferrer\">Malware Removal Assistance<\/a><\/strong> forum.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>PUM.UserWLoad is a generic detection used by Malwarebytes Anti-Malware, Microsoft Security Essentials, Norton Antivirus and other antivirus products for a file that appears to have trojan-like features or behavior What is the PUM.UserWLoad infection? PUM.UserWLoad &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"Remove PUM.UserWLoad virus (Removal Guide)\" class=\"read-more button\" href=\"https:\/\/malwaretips.com\/blogs\/pum-userwload-virus\/#more-12094\" aria-label=\"Read more about Remove PUM.UserWLoad virus (Removal Guide)\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":12095,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2728],"tags":[],"class_list":["post-12094","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trojans","masonry-post","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50","resize-featured-image"],"_links":{"self":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts\/12094","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/comments?post=12094"}],"version-history":[{"count":0,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts\/12094\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/media\/12095"}],"wp:attachment":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/media?parent=12094"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/categories?post=12094"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/tags?post=12094"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}