{"id":202575,"date":"2023-08-29T03:49:25","date_gmt":"2023-08-29T03:49:25","guid":{"rendered":"https:\/\/malwaretips.com\/blogs\/?p=202575"},"modified":"2023-08-29T03:49:56","modified_gmt":"2023-08-29T03:49:56","slug":"usps-package-was-lost-en-route-scam","status":"publish","type":"post","link":"https:\/\/malwaretips.com\/blogs\/usps-package-was-lost-en-route-scam\/","title":{"rendered":"Beware of the USPS &#8220;Package Was Lost En Route&#8221; Scam"},"content":{"rendered":"<p>The United States Postal Service (USPS) delivers millions of packages every day. Unfortunately, scammers are taking advantage of USPS\u2019 huge delivery volume by sending phishing messages claiming packages were lost en route. Don\u2019t let them fool you &#8211; this \u201cUSPS Package Was Lost\u201d scam is entirely fake, aimed at stealing your personal information and money.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter  wp-image-202576\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2023\/08\/Scam-USPS.jpg\" alt=\"Scam USPS\" width=\"563\" height=\"376\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2023\/08\/Scam-USPS.jpg 708w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2023\/08\/Scam-USPS-300x200.jpg 300w\" sizes=\"auto, (max-width: 563px) 100vw, 563px\" \/><\/p>\n\n\n<h2 class=\"wp-block-heading\">\u201cUSPS Package Was Lost En Route\u201d Scam Overview<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The \u201cUSPS Package Was Lost En Route\u201d phishing scam starts with potential victims receiving a text message or email seemingly from the postal service. The message claims a package intended for you has gone missing somewhere along its delivery route. Scammers then urge you to click a link to confirm or re-enter your shipping details so they can resend the lost package.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is where the scam really begins. The link leads to a fake USPS lookalike site that prompts you to enter personal, financial, and account login information. Armed with this data, scammers can steal your identity and make fraudulent purchases or transfer funds from your bank account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This scam is essentially a form of phishing, which uses social engineering techniques to deceive recipients into handing over sensitive data. By posing as a package carrier, scammers take advantage of victims\u2019 expectations of deliveries and desire to receive lost items. Let\u2019s explore exactly how this USPS scam works from start to finish.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step-by-Step: How Scammers Carry Out the \u201cUSPS Package Was Lost En Route\u201d Scam<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Scammers use very clever psychological tricks to successfully pull off the \u201cUSPS Package Lost En Route\u201d scam. Here are the 5 main steps they follow:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Scammers send a phishing email or text impersonating USPS.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The first step is to make contact with potential victims by sending a seemingly legitimate text or email from USPS. The message appears to come from a real USPS email address or phone number, but the sender details are spoofed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The email may even use USPS branding, logos, and messaging styles to appear authentic. This convinces recipients the message is from the postal service vs. a scammer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. The message claims a package intended for you was lost en route.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The phishing message states that a package you were supposed to receive got lost somewhere along its USPS delivery route. Reasons given include insufficient address details, improper packaging causing damage, or delivery to the wrong address.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Scammers write the message to create urgency, such as claiming the package contains important documents or medications that need to arrive immediately. This pressures victims into taking action quickly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. You are instructed to click a link to resolve the delivery problem.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The phishing email or text includes a link for you to click on to supposedly provide the correct shipping details so USPS can resend the lost package. The message stresses urgency, giving short time windows like 24-48 hours to take action before the package is returned.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In reality, the link goes to a fake USPS site run entirely by the scammers ready to steal your information. But victims don\u2019t realize this since the link and site look legitimate at first glance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. The phishing site prompts you to enter personal information.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once you click the link, you are taken to an official-looking copycat USPS site. The site asks you to re-enter and \u201cconfirm\u201d things like your full name, shipping address, phone number, and sometimes even credit card number or social security number.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Scammers may say providing this data is required for identity verification purposes before USPS can resend your lost package. But in reality, they just steal it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Scammers steal your details for identity theft and financial fraud.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Armed with your personal information, scammers can now carry out identity theft, access and drain your financial accounts, make illicit purchases with your credit card details, steal government benefits, file fake tax returns, and more.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They may also sell your data on the dark web for other cybercriminals to use in fraud schemes. Either way, you\u2019re left seriously at risk once scammers have your information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Don\u2019t Become a Victim \u2013 Spot This USPS Scam Before It\u2019s Too Late<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">While this USPS package delivery scam can seem convincing, there are some red flags you can watch for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The sender\u2019s address does not match an official USPS domain<\/strong> &#8211; Phishing emails will show a forged address instead of a real usps.com address.<\/li>\n\n\n\n<li><strong>Strange links that don\u2019t match USPS tracking sites<\/strong> &#8211; Phishing links may have misspellings or unusual domains unrelated to USPS.<\/li>\n\n\n\n<li><strong>Spelling and grammar errors<\/strong> &#8211; Phishing emails often contain typos, awkward phrasing, or syntax errors.<\/li>\n\n\n\n<li><strong>Threats demanding immediate action<\/strong> &#8211; Real USPS messages won\u2019t threaten account suspension or make unreasonable demands.<\/li>\n\n\n\n<li><strong>Requests for sensitive data over email\/text<\/strong> &#8211; USPS does not request your social security number, account passwords, or financial details over digital communications.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a suspicious message, do not click any links or provide the requested personal details. Instead, report the phishing scam to USPS directly so they can attempt to shut it down.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What To Do If You Were Scammed: Steps to Take Now<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you did fall victim and shared any sensitive information, take these steps immediately to limit the damage:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Alert your bank and credit card companies.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you revealed financial data, call your credit card issuer and banks to report what happened. Cancel any compromised cards right away and dispute unauthorized transactions with fraud departments. Temporarily lower debit\/credit limits to reduce future risk.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Watch all statements closely for signs of misuse.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Carefully monitor bank, credit, and all other account statements for fraudulent charges, transfers, and withdrawals. Unusual activity like small charges from new vendors can be signs of stolen payment data. Report any crimes immediately.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Reset all account passwords compromised by the scam.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Change login credentials on any apps, sites, or accounts that you entered into the phishing site. Use unique, complex passwords for each account going forward. Enable two-factor authentication for an added layer of security on high-risk accounts.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Place fraud alerts and check your credit reports.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Contact one major credit bureau to place an initial 90-day fraud alert on your credit file. The alert requires lenders to verify your identity before opening new credit lines, making it harder for scammers to use your data. Also order your free annual credit reports to check for accounts opened without authorization. Monitor reports regularly for signs of additional identity theft.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Freeze your credit if identity theft occurred.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If scammers already misused your personal information for financial gain, consider placing a credit freeze at all three bureaus. This restricts access to your credit file, stopping thieves from opening new lines of credit. But it also prevents you from applying for credit unless temporarily lifted. Alternatively, request a free one-year fraud alert extension.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. File an FTC and IC3 complaint.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Report the phishing scam to the Federal Trade Commission and Internet Crime Complaint Center. Provide details on how the scam occurred, losses incurred, and information on the scammers if known. Officials can then investigate, use the data to stop future related scams, and prosecute offenders where possible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How To Avoid Falling Victim to This and Other Delivery Scams<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Use caution to protect yourself from this and other common delivery or package-tracking scams in the future:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Never click direct links in unsolicited texts, emails, or robocalls regarding deliveries. Manually look up tracking through official carrier apps\/sites instead.<\/li>\n\n\n\n<li>Avoid giving sensitive personal, financial, or account information over the phone, email, text, or online forms unless you directly contacted the company and are certain the request is legitimate.<\/li>\n\n\n\n<li>Always double check senders\u2019 contact information before trusting delivery notifications. Confirm it matches official domains\/phone numbers of the company claimed.<\/li>\n\n\n\n<li>Watch for phishing red flags like typos\/grammatical errors, threats demanding immediate action, or requests for sensitive data from companies. No legitimate organizations will threaten you in messages or demand immediate payment\/personal details to avoid account suspension.<\/li>\n\n\n\n<li>Never trust requests to \u201cconfirm\u201d or \u201cre-enter\u201d personal or payment data due to delivery issues. Legitimate carriers already have your details on file if you placed an order.<\/li>\n\n\n\n<li>Set up account alerts for payment cards and bank accounts to monitor transactions in real time. Report anything suspicious to institutions immediately so they can freeze affected accounts.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Stay vigilant for phone, email, and text delivery scams by validating senders, watching for red flags, and keeping personal details protected. Consult carriers directly through official channels if you need to inquire about lost or delayed packages.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions About the USPS Package Lost Scam<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">What is the USPS \u201cpackage lost\u201d scam?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This is a phishing scam where scammers send fake text messages or emails impersonating the USPS. The messages claim a package intended for you was lost en route and ask you to click a link to update your shipping details so they can resend it. But the link leads to a fake website that steals your personal information.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How do I recognize this USPS scam?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Watch for texts\/emails about lost packages that seem urgent and ask you to click a link to resolve the issue. The sender address should match an official USPS domain &#8211; if not, it\u2019s a scam. Odd links, grammar errors, threats about suspended accounts, or requests for sensitive info are also red flags.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What happens if I click the link in the scam message?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You will be taken to a fake website masquerading as a USPS site. It will ask you to enter personal details like your name, address, phone number, credit card info, etc. to resend your \u201clost\u201d package. In reality, scammers will just steal your details for identity theft and financial fraud.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What should I do if I shared information through the phishing site?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you entered any sensitive details, contact banks\/credit cards immediately to close compromised accounts and dispute fraudulent transactions. Also change passwords, check credit reports, place fraud alerts, file complaints with the FTC and IC3, and monitor your statements closely for signs of additional misuse of your information.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How can I safely track a USPS package?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Go directly to usps.com or use the official USPS app to track packages instead of clicking links in emails\/texts claiming to be from USPS. Legitimate tracking links should show usps.com in the URL. USPS also does not send tracking texts\/emails containing links unless you specifically sign up for them.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How do I report this USPS phishing scam?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Forward scam emails to spam@uce.gov and report the phishing scam to USPS online or by calling 1-877-876-2455. You can also file complaints about scam texts at ftc.gov and fraudulent sites at ic3.gov to help authorities combat these USPS phishing tactics.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How can I avoid delivery scams in the future?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Never click direct links about packages from unknown sources. Verify sender addresses are real. Check for phishing red flags in messages. Avoid entering personal\/financial details online unless you initiated contact. Use multi-factor authentication on accounts. Monitor statements and set up transaction alerts.<\/p>\n\n\n<h2>Is Your Device Infected? Run a Free Malware Scan<\/h2>\n\n<p>Slow performance, constant pop-ups, or strange behavior? These are classic signs of a malware infection. A quick way to check is to scan your device with <strong>Malwarebytes Free<\/strong>, one of the most trusted malware removal tools available. If you only visited a scam page and didn&#8217;t download or install anything, this scan is optional.<\/p>\n\n<p>The free version detects and removes the most common threats, including:<\/p>\n\n<ul>\n<li><strong>Adware<\/strong> \u2014 the cause of those annoying pop-ups<\/li>\n<li><strong>Browser hijackers<\/strong> \u2014 unwanted redirects and changed homepages<\/li>\n<li><strong>Trojans and spyware<\/strong> \u2014 hidden programs stealing your data<\/li>\n<li><strong>Potentially unwanted programs (PUPs)<\/strong> \u2014 software you never asked for<\/li>\n<\/ul>\n\n<p>\ud83d\udc49 <strong>Select your device below<\/strong> \u2014 Windows, Mac, or Android \u2014 then follow the simple steps to download Malwarebytes, scan your system, and remove any threats it finds. The scan usually takes 5 to 20 minutes.<\/p>\n\n<div class=\"su-tabs mwtcui-tabs \" data-mwt-tabs data-active=\"1\" data-anchor-in-url=\"no\"><div class=\"su-tabs-nav\" role=\"tablist\" aria-label=\"Instructions\"><button type=\"button\" class=\"\" role=\"tab\" id=\"mwtcui-tabs-1-0-tab\" aria-controls=\"mwtcui-tabs-1-0\" aria-selected=\"true\" tabindex=\"0\" data-anchor=\"\">Malwarebytes for Windows<\/button><button type=\"button\" class=\"\" role=\"tab\" id=\"mwtcui-tabs-1-1-tab\" aria-controls=\"mwtcui-tabs-1-1\" aria-selected=\"false\" tabindex=\"-1\" data-anchor=\"\">Malwarebytes for Mac<\/button><button type=\"button\" class=\"\" role=\"tab\" id=\"mwtcui-tabs-1-2-tab\" aria-controls=\"mwtcui-tabs-1-2\" aria-selected=\"false\" tabindex=\"-1\" data-anchor=\"\">Malwarebytes for Android<\/button><\/div><div class=\"su-tabs-panes\"><div class=\"su-tabs-pane mwtcui-tab-panel \" id=\"mwtcui-tabs-1-0\" role=\"tabpanel\" aria-labelledby=\"mwtcui-tabs-1-0-tab\" data-title=\"Malwarebytes for Windows\" data-anchor=\"\">\n\n<h3 id=\"windowsh3\" class=\"toch3\">Run a Malware Scan with Malwarebytes for Windows<\/h3>\n\n\n<p class=\"wp-block-paragraph\"><strong>Malwarebytes<\/strong> is one of the most popular and trusted anti-malware tools for Windows \u2014 and it&#8217;s completely free for removing infections. It catches threats that many antivirus programs miss, including adware, browser hijackers, and trojans. Follow the steps below to scan your PC and remove what Malwarebytes finds.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><p class=\"mwt_quick_overview\">Download Malwarebytes<\/p> <p>Click the button below to download the latest version of <strong>Malwarebytes for Windows<\/strong> from the official source. The free version is all you need \u2014 it will scan your computer and remove adware, browser hijackers, and other malicious software at no cost.<\/p> <div class=\"mwt_download_box mwt_cta\"><div class=\"mwt_cta_head\"><img loading=\"lazy\" decoding=\"async\" class=\"mwt_product_icon_logo\" width=\"40\" height=\"40\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/Malwarebytes-LOGO.png\" alt=\"Malwarebytes logo\" title=\"\"><div><span class=\"mwt_cta_title\">Malwarebytes Free for Windows<\/span><span class=\"mwt_cta_sub\">Scans and removes malware at no cost<\/span><\/div><\/div><a class=\"mwt_cta_btn\" data-google-vignette=\"false\" href=\"https:\/\/malwaretips.com\/downloads\/MBSetup-076886.076886-consumer.exe\" onclick=\"window.open('https:\/\/malwaretips.com\/get\/malwarebytes-free','_blank','noopener');\">Download Malwarebytes<\/a><span class=\"mwt_cta_note\">Official installer for Windows 11 and 10. Your download starts right away.<\/span><a class=\"mwt_cta_more\" data-google-vignette=\"false\" href=\"https:\/\/malwaretips.com\/get\/malwarebytes-premium-box\" target=\"_blank\" rel=\"noopener sponsored\">Want real-time protection? See Malwarebytes Premium<\/a><\/div><\/li>\n\n\n\n<li> <p class=\"mwt_quick_overview\">Install Malwarebytes<\/p>\n\n<p>When the download finishes, open your <strong>Downloads<\/strong> folder and <strong>double-click the MBSetup file<\/strong>. If Windows shows a <strong>User Account Control<\/strong> pop-up, click &#8220;<em>Yes<\/em>&#8221; to allow the installation.<\/p>\n\n <figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"975\" height=\"500\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM1.jpg\" alt=\"Windows File Explorer Downloads folder with the Malwarebytes setup file highlighted\" class=\"wp-image-285934\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM1.jpg 975w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM1-300x154.jpg 300w\" sizes=\"auto, (max-width: 975px) 100vw, 975px\" \/><\/figure> \n\n \n  \n\n<\/li>\n\n\n\n<li><p class=\"mwt_quick_overview\">Follow the On-Screen Prompts to Install Malwarebytes<\/p> \n\n<p>The setup wizard will walk you through a few quick screens:<\/p>\n\n<ul>\n \n  <li>\n    <p>Choose where you&#8217;re installing the program \u2014 &#8220;<strong>Personal Computer<\/strong>&#8221; or &#8220;<strong>Work Computer<\/strong>&#8221; \u2014 then click <strong>Next<\/strong>.<\/p>\n    <figure class=\"wp-block-image size-full\">\n      <img loading=\"lazy\" decoding=\"async\" width=\"737\" height=\"500\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM3-1.jpg\" alt=\"Malwarebytes Setup asking you to choose a protection type, with Personal selected\" class=\"wp-image-285953\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM3-1.jpg 737w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM3-1-300x204.jpg 300w\" sizes=\"auto, (max-width: 737px) 100vw, 737px\" \/>\n    <\/figure>\n  <\/li>\n  <li>\n    <p>Malwarebytes will now install on your device. This usually takes under a minute.<\/p>\n    <figure class=\"wp-block-image size-full\">\n      <img loading=\"lazy\" decoding=\"async\" width=\"759\" height=\"500\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM4.jpg\" alt=\"Malwarebytes Setup installing the program, with the progress at 92 percent\" class=\"wp-image-285937\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM4.jpg 759w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM4-300x198.jpg 300w\" sizes=\"auto, (max-width: 759px) 100vw, 759px\" \/>\n    <\/figure>\n  <\/li>\n  <li>\n    <p>When installation is complete, the &#8220;<strong>Welcome to Malwarebytes<\/strong>&#8221; screen will open automatically.<\/p>\n    <figure class=\"wp-block-image size-full\">\n      <img loading=\"lazy\" decoding=\"async\" width=\"705\" height=\"500\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM6-1.jpg\" alt=\"Welcome to Malwarebytes screen with the Get started button highlighted\" class=\"wp-image-285951\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM6-1.jpg 705w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM6-1-300x213.jpg 300w\" sizes=\"auto, (max-width: 705px) 100vw, 705px\" \/>\n    <\/figure>\n  <\/li>\n  <li>\n    <p>On the final screen, click <strong>Open Malwarebytes<\/strong> to launch the program.<\/p>\n    <figure class=\"wp-block-image size-full\">\n      <img loading=\"lazy\" decoding=\"async\" width=\"749\" height=\"500\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM5-1.jpg\" alt=\"Malwarebytes Setup success screen with the Open Malwarebytes button highlighted\" class=\"wp-image-285952\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM5-1.jpg 749w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM5-1-300x200.jpg 300w\" sizes=\"auto, (max-width: 749px) 100vw, 749px\" \/>\n    <\/figure>\n  <\/li>\n<\/ul>\n\n<\/li>\n\n\n\n<li><p class=\"mwt_quick_overview\">Optional: Check for rootkits with a Custom Scan<\/p>\n<p>You don&#8217;t need to change any settings for a normal scan. The standard <strong>Threat Scan<\/strong> in the next step is enough for most problems, so you can go straight to it.<\/p>\n<p>If you also want to check for rootkits, use a Custom Scan. In current versions of Malwarebytes, rootkit scanning is only available there:<\/p>\n<ol>\n<li>On the <strong>Scanner<\/strong> tile, click the three-dot menu and select <strong>Advanced Scan<\/strong>.<\/li>\n<li>Choose <strong>Custom Scan<\/strong>. In its options, check <strong>Scan for rootkits<\/strong>.<\/li>\n<li>Select your system drive (usually <strong>C:\\<\/strong>) as the location to scan, then start the scan. It takes longer than a Threat Scan.<\/li>\n<li>When it finishes, review and quarantine the results as described in the steps below.<\/li>\n<\/ol>\n<p>Rootkit scanning isn&#8217;t available on Windows devices with ARM processors.<\/p><\/li>\n\n\n\n<li><p class=\"mwt_quick_overview\">Start the Scan<\/p> <p>Click the blue <strong>Scan<\/strong> button. Malwarebytes will automatically update its virus database and start checking your computer for malware.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"849\" height=\"600\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM10.jpg\" alt=\"Malwarebytes dashboard with the Scan button on the Scanner tile highlighted\" class=\"wp-image-285941\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM10.jpg 849w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM10-300x212.jpg 300w\" sizes=\"auto, (max-width: 849px) 100vw, 849px\" \/><\/figure><\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Wait for the Scan to Finish<\/p>\n<p>The scan checks your entire system for browser hijackers and other malicious programs, so it can take 5 to 20 minutes depending on your computer. Feel free to do something else \u2014 just check back occasionally to see the progress.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"842\" height=\"600\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM11.jpg\" alt=\"Malwarebytes Threat Scan in progress, listing the scan stages and the number of items scanned\" class=\"wp-image-285944\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM11.jpg 842w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM11-300x214.jpg 300w\" sizes=\"auto, (max-width: 842px) 100vw, 842px\" \/><\/figure><\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Quarantine the Detected Threats<\/p>\n<p>When the scan is done, you&#8217;ll see a list of everything Malwarebytes found \u2014 malware, adware, and potentially unwanted programs. Click the &#8220;<strong>Quarantine<\/strong>&#8221; button to remove all of them at once.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"844\" height=\"600\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM12.jpg\" alt=\"Malwarebytes Threat Scan results listing detected potentially unwanted programs, with the Quarantine button highlighted\" class=\"wp-image-285945\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM12.jpg 844w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM12-300x213.jpg 300w\" sizes=\"auto, (max-width: 844px) 100vw, 844px\" \/><\/figure>\n\n<p>Malwarebytes will now remove the malicious files and registry entries and move them safely into quarantine.<\/p>\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"842\" height=\"600\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM13.jpg\" alt=\"Malwarebytes moving the selected detections to quarantine\" class=\"wp-image-285946\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM13.jpg 842w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM13-300x214.jpg 300w\" sizes=\"auto, (max-width: 842px) 100vw, 842px\" \/><\/figure><\/li>\n\n\n\n<li>\n  <p class=\"mwt_quick_overview\">Restart Your Computer<\/p>\n  <p>Some threats can only be fully removed after a reboot. If Malwarebytes asks you to restart, click <strong>Yes<\/strong>. Once you&#8217;re logged back in, Malwarebytes has finished removing the threats it found.<\/p>\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"844\" height=\"600\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM14.jpg\" alt=\"Malwarebytes message asking to restart the computer to finish the removal, with the Yes button highlighted\" class=\"wp-image-285947\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM14.jpg 844w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM14-300x213.jpg 300w\" sizes=\"auto, (max-width: 844px) 100vw, 844px\" \/><\/figure><\/li>\n<\/ol>\n\n\n<p>When the scan is done, check whether the problems you noticed have stopped. If they continue, see the options below.<\/p>\n\n\n<div class=\"mwt_download_box mwt_cta mwt_protect\"><div class=\"mwt_cta_head\"><img loading=\"lazy\" decoding=\"async\" class=\"mwt_product_icon_logo\" width=\"40\" height=\"40\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/Malwarebytes-LOGO.png\" alt=\"Malwarebytes logo\" title=\"\"><div><span class=\"mwt_cta_title\">Keep your PC protected<\/span><span class=\"mwt_cta_sub\">Stop the next infection before it starts<\/span><\/div><\/div><span class=\"mwt_protect_text\">If your antivirus let this threat through, it may not be enough on its own. Malwarebytes Premium adds real-time protection that blocks malware, ransomware, and malicious websites before they can infect your computer.<\/span><a class=\"mwt_cta_btn\" data-google-vignette=\"false\" href=\"https:\/\/malwaretips.com\/get\/malwarebytes-premium-final\" target=\"_blank\" rel=\"noopener sponsored\">See Malwarebytes Premium<\/a><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If you are still having problems with your computer after completing these instructions, then please follow one of the steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Run a computer scan with <strong><a href=\"https:\/\/malwaretips.com\/get\/esetonlinescanner\" target=\"_blank\" rel=\"noopener sponsored\" data-google-vignette=\"false\">ESET Online Scanner<\/a><\/strong><\/li><li>Ask for help in our <strong><a title=\"Malware Removal Assistance for Windows\" href=\"https:\/\/malwaretips.com\/forums\/windows-malware-removal-help-support.10\/\" target=\"_blank\" rel=\"noopener noreferrer\">Windows Malware Removal Help &amp; Support<\/a><\/strong> forum.<\/li><\/ul>\n\n\n<\/div><div class=\"su-tabs-pane mwtcui-tab-panel \" id=\"mwtcui-tabs-1-1\" role=\"tabpanel\" aria-labelledby=\"mwtcui-tabs-1-1-tab\" data-title=\"Malwarebytes for Mac\" data-anchor=\"\">\n\n<h3 id=\"mach3\" class=\"toch3\">Run a Malware Scan with Malwarebytes for Mac<\/h3>\n\n\n<p class=\"wp-block-paragraph\"><strong>Malwarebytes for Mac<\/strong> is a free on-demand scanner that removes the malware other security software tends to miss \u2014 adware, browser hijackers, and unwanted programs included. Cleaning an infected Mac with Malwarebytes has always been completely free, and it&#8217;s our go-to recommendation. Follow the steps below to scan your Mac and remove what Malwarebytes finds.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\n<p class=\"mwt_quick_overview\">Download Malwarebytes for Mac<\/p>\n<p>Click the button below to download the latest version of <strong>Malwarebytes for Mac<\/strong>.<\/p>\n<div class=\"mwt_download_box mwt_cta\"><div class=\"mwt_cta_head\"><img loading=\"lazy\" decoding=\"async\" class=\"mwt_product_icon_logo\" width=\"40\" height=\"40\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/Malwarebytes-LOGO.png\" alt=\"Malwarebytes logo\" title=\"\"><div><span class=\"mwt_cta_title\">Malwarebytes Free for Mac<\/span><span class=\"mwt_cta_sub\">Scans and removes malware at no cost<\/span><\/div><\/div><a class=\"mwt_cta_btn\" data-google-vignette=\"false\" href=\"https:\/\/malwaretips.com\/download-malwarebytes-for-mac\" onclick=\"window.open('https:\/\/malwaretips.com\/get\/malwarebytes-mac','_blank','noopener');\">Download Malwarebytes<\/a><span class=\"mwt_cta_note\">Official installer for macOS. Your download starts right away.<\/span><a class=\"mwt_cta_more\" data-google-vignette=\"false\" href=\"https:\/\/malwaretips.com\/get\/malwarebytes-mac-premium\" target=\"_blank\" rel=\"noopener sponsored\">Want real-time protection? See Malwarebytes Premium<\/a><\/div>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Open the Malwarebytes setup file<\/p>\n<p>When the download finishes, open your <em>Downloads<\/em> folder and <strong>double-click the setup file<\/strong> to begin the installation.<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-98734 alignnone\" title=\"Double-click on setup file to install Malwarebytes\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer.jpg\" alt=\"Double-click on setup file to install Malwarebytes\" width=\"750\" height=\"424\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-300x170.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure><p><\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Follow the On-Screen Prompts to Install Malwarebytes<\/p>\n<p>The <em>Malwarebytes for Mac Installer<\/em> will guide you through a few quick screens. Click &#8220;<strong>Continue<\/strong>&#8221; and keep following the prompts until the installation completes.<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-98735 alignnone\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-1.jpg\" alt=\"Click Continue to install Malwarebytes for Mac\" width=\"750\" height=\"532\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-1.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-1-300x213.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure><p><\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-98736 alignnone\" title=\"Click again on Continue to install Malwarebytes for Mac for Mac\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-2.jpg\" alt=\"Click again on Continue to install Malwarebytes for Mac\" width=\"750\" height=\"531\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-2.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-2-300x212.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure><p><\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-98737 alignnone\" title=\"Click Install to install Malwarebytes on Mac\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-4.jpg\" alt=\"Click Install to install Malwarebytes on Mac\" width=\"750\" height=\"531\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-4.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-4-300x212.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure><p><\/p>\n<p>When the installation is complete, Malwarebytes opens to the <em>Welcome to Malwarebytes<\/em> screen. Click &#8220;<strong>Get started<\/strong>&#8220;.<\/p>\n<p>Malwarebytes needs <strong>Full Disk Access<\/strong> to check your whole Mac. When it asks, open <strong>System Settings &gt; Privacy &amp; Security &gt; Full Disk Access<\/strong>, turn on <strong>Malwarebytes<\/strong> (it may be listed as Malwarebytes Protection), and confirm with your password or Touch ID. Then return to Malwarebytes. On macOS Monterey and earlier, this setting is in System Preferences &gt; Security &amp; Privacy &gt; Privacy.<\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Select &#8220;Personal Computer&#8221; or &#8220;Work Computer&#8221;<\/p>\n<p>Malwarebytes will ask what type of computer you&#8217;re installing it on. Click either <strong>Personal Computer<\/strong> or <strong>Work Computer<\/strong>, whichever applies.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-98740 alignnone\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Select-Personal-Computer.jpg\" alt=\"Select Personal Computer or Work Computer mac\" width=\"750\" height=\"537\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Select-Personal-Computer.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Select-Personal-Computer-300x215.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Start the Scan<\/p>\n<p>Click the &#8220;<strong>Scan<\/strong>&#8221; button. Malwarebytes will automatically update its detection database and begin checking your Mac for malware.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-98733 alignnone\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Click-Scan.jpg\" alt=\"Click on Scan button to start a system scan Mac\" width=\"750\" height=\"538\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Click-Scan.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Click-Scan-300x215.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Wait for the Scan to Finish<\/p>\n<p>Malwarebytes will scan your Mac for adware, browser hijackers, and other malicious programs. This can take a few minutes, so feel free to do something else \u2014 just check back occasionally to see the progress.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-98739 alignnone\" title=\"Wait for Malwarebytes for Mac to scan your computer\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Scanning-for-malware.jpg\" alt=\"Wait for Malwarebytes for Mac to scan for malware\" width=\"750\" height=\"536\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Scanning-for-malware.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Scanning-for-malware-300x214.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Quarantine the Detected Threats<\/p>\n<p>When the scan is done, you&#8217;ll see a list of everything Malwarebytes found. Click the &#8220;<strong>Quarantine<\/strong>&#8221; button to remove all the threats at once.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-98732 alignnone\" title=\"Review the malicious programs and click on Quarantine\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Click-Confirm.jpg\" alt=\"Review the malicious programs and click on Quarantine to remove malware\" width=\"750\" height=\"538\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Click-Confirm.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Click-Confirm-300x215.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<\/li>\n\n\n\n<li> <p class=\"mwt_quick_overview\">Restart Your Mac<\/p> <p>Malwarebytes will now remove all the malicious files it found. Some threats can only be fully removed after a reboot \u2014 if Malwarebytes asks you to restart, allow it. Once you&#8217;re logged back in, check whether the problems you noticed have stopped. If they come back, save the scan report and ask for help in our forum.<br \/><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"536\" class=\"size-full wp-image-98738 alignnone\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Restart.jpg\" alt=\"Malwarebytes For Mac requesting to restart computer\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Restart.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Restart-300x214.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><br \/><\/p> <\/li>\n<\/ol>\n\n\n<p>If the problems you noticed continue after the scan, see the options below.<\/p>\n\n\n<div class=\"mwt_download_box mwt_cta mwt_protect\"><div class=\"mwt_cta_head\"><img loading=\"lazy\" decoding=\"async\" class=\"mwt_product_icon_logo\" width=\"40\" height=\"40\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/Malwarebytes-LOGO.png\" alt=\"Malwarebytes logo\" title=\"\"><div><span class=\"mwt_cta_title\">Keep your Mac protected<\/span><span class=\"mwt_cta_sub\">Stop the next infection before it starts<\/span><\/div><\/div><span class=\"mwt_protect_text\">If your Mac got infected, its built-in protection may not be enough on its own. Malwarebytes Premium for Mac adds real-time protection that blocks malware and adware before they can infect your Mac.<\/span><a class=\"mwt_cta_btn\" data-google-vignette=\"false\" href=\"https:\/\/malwaretips.com\/get\/malwarebytes-mac-premium\" target=\"_blank\" rel=\"noopener sponsored\">See Malwarebytes Premium<\/a><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our <strong><a title=\"Mac Malware Removal Help &amp; Support\" href=\"https:\/\/malwaretips.com\/forums\/mac-malware-removal-help-support.183\/\" target=\"_blank\" rel=\"noopener noreferrer\">Mac Malware Removal Help &amp; Support<\/a><\/strong> forum.<\/p>\n\n\n<\/div><div class=\"su-tabs-pane mwtcui-tab-panel \" id=\"mwtcui-tabs-1-2\" role=\"tabpanel\" aria-labelledby=\"mwtcui-tabs-1-2-tab\" data-title=\"Malwarebytes for Android\" data-anchor=\"\">\n\n<h3 id=\"androidh3\" class=\"toch3\">Run a Malware Scan with Malwarebytes for Android<\/h3>\n\n<p>Malwarebytes for Android scans your phone or tablet for malware, adware, and potentially unwanted apps. The free version scans only when you start a scan. Real-time protection, which checks apps automatically, is part of the paid Premium version.<\/p>\n\n\n<ol class=\"wp-block-list\">\n<li>\n<p class=\"mwt_quick_overview\">Download Malwarebytes for Android.<\/p>\n<p>You can download <strong>Malwarebytes for Android<\/strong> by clicking the link below.<\/p>\n<div class=\"mwt_download_box mwt_cta\"><div class=\"mwt_cta_head\"><img loading=\"lazy\" decoding=\"async\" class=\"mwt_product_icon_logo\" width=\"40\" height=\"40\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/Malwarebytes-LOGO.png\" alt=\"Malwarebytes for Android logo\" title=\"\"><div><span class=\"mwt_cta_title\">Malwarebytes for Android<\/span><span class=\"mwt_cta_sub\">Scans your phone and removes malware at no cost<\/span><\/div><\/div><a class=\"mwt_cta_btn\" data-google-vignette=\"false\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=org.malwarebytes.antimalware\" target=\"_blank\" rel=\"noopener\">Get Malwarebytes for Android<\/a><span class=\"mwt_cta_note\">Opens Google Play in a new tab.<\/span><a class=\"mwt_cta_more\" data-google-vignette=\"false\" href=\"https:\/\/malwaretips.com\/get\/malwarebytes-android\" target=\"_blank\" rel=\"noopener sponsored\">Want real-time protection? See Malwarebytes Premium for Android<\/a><\/div>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Install Malwarebytes for Android on your phone.<\/p>\n<p>In the Google Play Store, tap &#8220;<strong>Install<\/strong>&#8221; to install Malwarebytes for Android on your device.<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-106940\" title=\"Tap Install to install Malwarebytes for Android\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Google-Play-App.jpg\" alt=\"Tap Install to install Malwarebytes for Android\" width=\"292\" height=\"580\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Google-Play-App.jpg 292w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Google-Play-App-151x300.jpg 151w\" sizes=\"auto, (max-width: 292px) 100vw, 292px\" \/><\/figure><p><\/p>\n<p>When the installation process has finished, tap &#8220;<strong>Open<\/strong>&#8221; to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-106941\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Open-App.jpg\" alt=\"Malwarebytes for Android - Open App\" width=\"292\" height=\"578\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Open-App.jpg 292w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Open-App-152x300.jpg 152w\" sizes=\"auto, (max-width: 292px) 100vw, 292px\" \/><\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Follow the on-screen prompts to complete the setup process<\/p>\n<p>When Malwarebytes opens, it walks you through a short setup. Tap <strong>Get started<\/strong> and follow the prompts. If you see an offer for a trial or a paid plan, read it before you accept. You can skip it and keep using the free scanner.<\/p>\n<p>Malwarebytes will ask for permission to access the files on your phone so it can scan them. Tap <strong>Allow<\/strong>, or turn on the permission in the Android screen that opens, then return to Malwarebytes.<\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Run a scan with Malwarebytes for Android<\/p>\n<p>On the main screen, tap <strong>Scan now<\/strong>. In some versions, you open the menu, tap <strong>Scanner<\/strong>, and then tap <strong>Run a scan<\/strong>.<\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Wait for the Malwarebytes scan to complete.<\/p>\n<p>Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-106943\" title=\"Malwarebytes scanning phone for malware\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Scanning-for-Malware.jpg\" alt=\"Malwarebytes scanning Android for Vmalware\" width=\"292\" height=\"579\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Scanning-for-Malware.jpg 292w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Scanning-for-Malware-151x300.jpg 151w\" sizes=\"auto, (max-width: 292px) 100vw, 292px\" \/><\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Remove the detected apps.<\/p>\n<p>When the scan has been completed, you will see a list of the threats that Malwarebytes for Android has detected. Next to each detected item, tap the menu icon (three dots), then choose to uninstall the app or delete the file. Android then asks you to confirm. Tap <strong>OK<\/strong> or <strong>Uninstall<\/strong> to remove the app.<\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Restart your phone.<\/p>\n<p>When the detected apps are removed, restart your phone if Malwarebytes asks you to. Then check whether the problems you noticed have stopped.<\/p>\n<\/li>\n<\/ol>\n\n\n<hr \/>\n\n<p>If the problems you noticed continue after the scan, see the options below.<\/p>\n\n\n<div class=\"mwt_download_box mwt_cta mwt_protect\"><div class=\"mwt_cta_head\"><img loading=\"lazy\" decoding=\"async\" class=\"mwt_product_icon_logo\" width=\"40\" height=\"40\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/Malwarebytes-LOGO.png\" alt=\"Malwarebytes logo\" title=\"\"><div><span class=\"mwt_cta_title\">Keep your phone protected<\/span><span class=\"mwt_cta_sub\">Stop the next infection before it starts<\/span><\/div><\/div><span class=\"mwt_protect_text\">Malwarebytes for Android Premium adds real-time protection that blocks malicious apps and scam links before they can harm your phone.<\/span><a class=\"mwt_cta_btn\" data-google-vignette=\"false\" href=\"https:\/\/malwaretips.com\/get\/malwarebytes-android\" target=\"_blank\" rel=\"noopener sponsored\">See Malwarebytes for Android<\/a><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If you are still having problems with your phone after completing these instructions, then please follow one of the steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Ask for help in our <strong><a title=\"Mobile Malware Removal Help &amp; Support\" href=\"https:\/\/malwaretips.com\/forums\/mobile-malware-removal-help-support.165\/\" target=\"_blank\" rel=\"noopener noreferrer\">Mobile Malware Removal Help &amp; Support<\/a><\/strong> forum.<\/li><li>Only as a last resort, reset your phone to factory settings. Read the warning below first.<\/li><\/ul>\n\n\n\n<div class=\"mt_noter\"><strong>A factory reset erases everything on your phone.<\/strong> Your apps, photos, files, and settings are deleted, so use it only if the problem continues after the steps above and after you&#8217;ve asked for help. Before you reset:<ul><li>Back up your photos, videos, files, and messages, for example to your Google account or a computer.<\/li><li>Make sure you know your Google account email and password. The phone asks for them after the reset. If you changed the password recently, Google recommends waiting 24 hours before you reset.<\/li><li>On a Samsung phone, also make sure you know your Samsung account password.<\/li><li>If you use an authenticator app for two-step verification, move your accounts to another device or save your backup codes first.<\/li><\/ul>On a Google Pixel, go to <em>Settings &gt; System &gt; Reset options &gt; Erase all data (factory reset)<\/em>. On a Samsung Galaxy phone, go to <em>Settings &gt; General management &gt; Reset &gt; Factory data reset<\/em>. Menu names differ on other phones, so check your manufacturer&#8217;s support site.<\/div>\n\n\n<\/div><\/div><\/div>\n\n\n\n\n\n\n<h3>Stay Protected: Block Ads and Malicious Sites<\/h3>\n\n<p>No scan can prove a device is completely clean, so it helps to block threats before they reach you. Most infections start with a malicious ad or a fake download button \u2014 so blocking them at the source is your best defense.<\/p>\n\n<p>We recommend <a href=\"https:\/\/adguard.com\/?aid=29616\" target=\"_blank\" rel=\"sponsored nofollow noopener noreferrer\"><strong>AdGuard<\/strong><\/a>, which blocks malicious ads, phishing pages, and dangerous redirects before they can reach you.<\/p>\n\n<p>\ud83d\udc49 <a href=\"https:\/\/adguard.com\/?aid=29616\" target=\"_blank\" rel=\"sponsored nofollow noopener noreferrer\"><strong>Download AdGuard and browse safely<\/strong><\/a><\/p>\n\n\n<h2 class=\"wp-block-heading\">Don\u2019t Let Scammers Steal Your Personal Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Fake delivery scams impersonating USPS and other carriers continue surging as more commerce shifts online. Whether over text, email, or phone, their goal is always the same \u2013 gather enough of your personal data to commit identity theft and financial fraud. But staying aware of common phishing tactics like urgent demands, threats, and requests to confirm sensitive information can keep you from compromising your data and falling victim when scammers impersonate postal services and delivery companies.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The United States Postal Service (USPS) delivers millions of packages every day. Unfortunately, scammers are taking advantage of USPS\u2019 huge delivery volume by sending phishing messages claiming packages were lost en route. Don\u2019t let them &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"Beware of the USPS &#8220;Package Was Lost En Route&#8221; Scam\" class=\"read-more button\" href=\"https:\/\/malwaretips.com\/blogs\/usps-package-was-lost-en-route-scam\/#more-202575\" aria-label=\"Read more about Beware of the USPS &#8220;Package Was Lost En Route&#8221; Scam\">Read more<\/a><\/p>\n","protected":false},"author":50,"featured_media":202576,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[],"class_list":["post-202575","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-scam-reports","masonry-post","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50","resize-featured-image"],"_links":{"self":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts\/202575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/users\/50"}],"replies":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/comments?post=202575"}],"version-history":[{"count":0,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts\/202575\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/media\/202576"}],"wp:attachment":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/media?parent=202575"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/categories?post=202575"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/tags?post=202575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}