{"id":360212,"date":"2025-10-02T05:41:38","date_gmt":"2025-10-02T05:41:38","guid":{"rendered":"https:\/\/malwaretips.com\/blogs\/?p=360212"},"modified":"2025-10-02T05:41:39","modified_gmt":"2025-10-02T05:41:39","slug":"email-storage-failure-email-scam","status":"publish","type":"post","link":"https:\/\/malwaretips.com\/blogs\/email-storage-failure-email-scam\/","title":{"rendered":"The \u201cEmail Storage Failure\u201d Email Scam &#8211; Full Investigation"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If you\u2019ve received an alarming email with the subject line <strong>\u201cEMAIL STORAGE FAILURE\u201d<\/strong>, warning that your mailbox is nearly full and urging you to take immediate action, you may have been targeted by a phishing scam. This fraudulent email claims that your account storage has reached <strong>96.12% of its capacity (e.g., 481.94MB\/500MB)<\/strong> and threatens that you will lose the ability to send or receive important emails unless you log in to take corrective measures.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At first glance, such an email may appear authentic, even referencing legitimate-sounding services like <strong>Roundcube Webmail<\/strong> or including professional disclaimers. However, these emails are <strong>not genuine system notifications<\/strong>. They are carefully designed phishing attempts meant to trick recipients into clicking a malicious link and entering their <strong>login credentials on a fake website<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this article, we will break down everything you need to know about the <strong>\u201cEmail Storage Failure\u201d email scam<\/strong>: how it works, what makes it so dangerous, and what steps to take if you have already interacted with it.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"594\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2025\/10\/scam-1-1-1024x594.jpg\" alt=\"\" class=\"wp-image-360213\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2025\/10\/scam-1-1-1024x594.jpg 1024w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2025\/10\/scam-1-1-300x174.jpg 300w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2025\/10\/scam-1-1.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Scam Overview<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>\u201cEmail Storage Failure\u201d scam<\/strong> is a phishing campaign designed to exploit recipients\u2019 fear of losing access to their emails. Since email is a critical tool for personal communication, work, and financial management, cybercriminals know that most people will act quickly to avoid disruptions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Key Elements of the Scam Email<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Subject Line Variations<\/strong><ul><li>\u201cEMAIL STORAGE FAILURE\u201d<\/li><li>\u201cMailbox Quota Exceeded\u201d<\/li><li>\u201cYour Email Account is Almost Full\u201d<\/li><li>\u201cAction Required: Mailbox Storage Warning\u201d<\/li><li>\u201cCritical Email Quota Alert\u201d<\/li><\/ul>These subjects are engineered to capture immediate attention and create a sense of urgency.<\/li>\n\n\n\n<li><strong>Storage Warning Details<\/strong><br \/>The body of the email typically states that your mailbox is <strong>96% or more full<\/strong>. For example: <em>The email account currently uses 96.12% (481.94 MB\/500 MB) of its capacity. If no action is taken, you may experience service interruptions including the inability to send or receive important emails.<\/em> This specific detail (percentages, MB used) is inserted to add a false sense of legitimacy.<\/li>\n\n\n\n<li><strong>Threat of Service Interruption<\/strong><br \/>The message warns that if you fail to act, you will lose the ability to send or receive emails. This fear-based tactic is a hallmark of phishing scams.<\/li>\n\n\n\n<li><strong>Fake Action Button<\/strong><br \/>A large button typically labeled <strong>\u201cLogin Here To Take Action\u201d<\/strong> is included. Instead of fixing any storage issue, this button redirects victims to a <strong>fraudulent login page<\/strong>.<\/li>\n\n\n\n<li><strong>Misleading Footer &amp; Branding<\/strong><br \/>The email often includes text mentioning <strong>Roundcube Webmail Services<\/strong> or other real-sounding companies. It may even contain fake copyright statements and privacy notices to look professional. Example:<br \/><em>\u201cRoundcube Web Services, Inc. is a subsidiary of WBM Inc. Webmail is a registered trademark of Roundcube. This message was produced and distributed by Web Services, Inc.\u201d<\/em> While this sounds legitimate, it is <strong>completely fabricated<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Why This Scam Works<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Authority:<\/strong> Poses as an official email provider notification.<\/li>\n\n\n\n<li><strong>Urgency:<\/strong> Implies immediate action is necessary to prevent service interruption.<\/li>\n\n\n\n<li><strong>Fear of Loss:<\/strong> No one wants to lose access to their inbox or miss important communications.<\/li>\n\n\n\n<li><strong>Familiar Design:<\/strong> Mimics real webmail storage notifications.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These psychological triggers are the same tactics used in countless phishing campaigns, but they remain effective because they exploit <strong>human emotion before logic<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How the Scam Works <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To understand the mechanics, let\u2019s break it down into a <strong>step-by-step phishing process<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1: The Email Delivery<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The victim receives an email with the subject <strong>\u201cEMAIL STORAGE FAILURE\u201d<\/strong> or a similar variant. It bypasses spam filters by using carefully crafted text and occasionally compromised servers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2: The Fake Warning<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The body of the email states:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your storage is nearly full.<\/li>\n\n\n\n<li>If no action is taken, you will not be able to send or receive messages.<\/li>\n\n\n\n<li>A button is provided to \u201cresolve\u201d the issue.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The scam relies on the fact that many real email providers send similar <strong>quota alerts<\/strong>, making it believable.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 3: The Call-to-Action Link<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The victim clicks <strong>\u201cLogin Here To Take Action\u201d<\/strong>. This is the most critical moment \u2014 instead of leading to their legitimate email provider, the button redirects to a <strong>phishing page<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 4: The Phishing Website<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The phishing site is often a clone of a <strong>Roundcube Webmail login page<\/strong> or a generic webmail portal.<\/li>\n\n\n\n<li>It prompts the user to enter:\n<ul class=\"wp-block-list\">\n<li>Email address<\/li>\n\n\n\n<li>Password<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>In some cases, advanced phishing kits may also request recovery codes, 2FA tokens, or secondary email credentials.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Step 5: Credential Theft<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once the victim enters their credentials:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The data is <strong>captured and transmitted<\/strong> to the scammers\u2019 server.<\/li>\n\n\n\n<li>The fake site may then display a \u201clogin error\u201d or simply redirect to the real Roundcube login page to reduce suspicion.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Step 6: Exploitation of Stolen Data<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The stolen email credentials are valuable because:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Email is a master key:<\/strong> Many services (banking, shopping, cloud storage, social media) are tied to your email account. With access, scammers can reset passwords.<\/li>\n\n\n\n<li><strong>Business email compromise:<\/strong> For corporate users, attackers may send fraudulent invoices or impersonate executives to trick colleagues into transferring funds.<\/li>\n\n\n\n<li><strong>Identity theft:<\/strong> Emails often contain sensitive personal documents, financial statements, and private communications.<\/li>\n\n\n\n<li><strong>Spamming &amp; phishing campaigns:<\/strong> The hijacked email may be used to spread further scams.<\/li>\n\n\n\n<li><strong>Sale on dark web markets:<\/strong> Cybercriminals frequently sell harvested credentials in bulk.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">What To Do If You Have Fallen Victim To This Scam<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you interacted with the <strong>\u201cEmail Storage Failure\u201d scam email<\/strong>, immediate action is necessary to minimize damage.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Change Your Email Password Immediately<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go directly to your provider\u2019s official login page.<\/li>\n\n\n\n<li>Use a strong, unique password that you have never used before.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Enable Two-Factor Authentication (2FA)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use an authenticator app (Google Authenticator, Authy) rather than SMS for better security.<\/li>\n\n\n\n<li>This adds an extra layer of protection even if your password is stolen.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Check Recent Login Activity<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Review your account\u2019s login history for suspicious devices or IP addresses.<\/li>\n\n\n\n<li>Log out all active sessions if possible.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Revoke Suspicious Connections<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go into account settings and remove any unknown linked applications or permissions.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. Scan Your Device for Malware<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use a trusted antivirus or anti-malware tool.<\/li>\n\n\n\n<li>Some phishing campaigns also drop malware via attachments.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">6. Secure Other Accounts<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you reused the same password elsewhere (banking, shopping, social media), <strong>change those passwords immediately<\/strong>.<\/li>\n\n\n\n<li>Enable 2FA on those services too.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">7. Notify Your Contacts<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Warn colleagues, clients, and friends not to trust suspicious emails from your address.<\/li>\n\n\n\n<li>Scammers may already be using your account to spread more phishing attempts.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">8. Report the Scam<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use your email provider\u2019s \u201cReport Phishing\u201d option.<\/li>\n\n\n\n<li>Forward the email to <strong><a href=\"mailto:reportphishing@apwg.org\">reportphishing@apwg.org<\/a><\/strong> (Anti-Phishing Working Group).<\/li>\n\n\n\n<li>In the U.S., report to the <strong>FTC<\/strong>.<\/li>\n\n\n\n<li>In the U.K., forward to <strong><a href=\"mailto:report@phishing.gov.uk\">report@phishing.gov.uk<\/a><\/strong>.<\/li>\n\n\n\n<li>Within the EU, report to your national cybercrime authority.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">9. Monitor for Identity Theft<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Watch your bank and credit card accounts for unauthorized activity.<\/li>\n\n\n\n<li>Consider freezing your credit reports if financial fraud is suspected.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">10. Consider Professional Help<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Businesses should involve their IT security team.<\/li>\n\n\n\n<li>Victims of identity theft may benefit from credit monitoring or identity protection services.<\/li>\n<\/ul>\n\n\n<h2>Is Your Device Infected? Run a Free Malware Scan<\/h2>\n\n<p>Slow performance, constant pop-ups, or strange behavior? These are classic signs of a malware infection. A quick way to check is to scan your device with <strong>Malwarebytes Free<\/strong>, one of the most trusted malware removal tools available. If you only visited a scam page and didn&#8217;t download or install anything, this scan is optional.<\/p>\n\n<p>The free version detects and removes the most common threats, including:<\/p>\n\n<ul>\n<li><strong>Adware<\/strong> \u2014 the cause of those annoying pop-ups<\/li>\n<li><strong>Browser hijackers<\/strong> \u2014 unwanted redirects and changed homepages<\/li>\n<li><strong>Trojans and spyware<\/strong> \u2014 hidden programs stealing your data<\/li>\n<li><strong>Potentially unwanted programs (PUPs)<\/strong> \u2014 software you never asked for<\/li>\n<\/ul>\n\n<p>\ud83d\udc49 <strong>Select your device below<\/strong> \u2014 Windows, Mac, or Android \u2014 then follow the simple steps to download Malwarebytes, scan your system, and remove any threats it finds. The scan usually takes 5 to 20 minutes.<\/p>\n\n<div class=\"su-tabs mwtcui-tabs \" data-mwt-tabs data-active=\"1\" data-anchor-in-url=\"no\"><div class=\"su-tabs-nav\" role=\"tablist\" aria-label=\"Instructions\"><button type=\"button\" class=\"\" role=\"tab\" id=\"mwtcui-tabs-1-0-tab\" aria-controls=\"mwtcui-tabs-1-0\" aria-selected=\"true\" tabindex=\"0\" data-anchor=\"\">Malwarebytes for Windows<\/button><button type=\"button\" class=\"\" role=\"tab\" id=\"mwtcui-tabs-1-1-tab\" aria-controls=\"mwtcui-tabs-1-1\" aria-selected=\"false\" tabindex=\"-1\" data-anchor=\"\">Malwarebytes for Mac<\/button><button type=\"button\" class=\"\" role=\"tab\" id=\"mwtcui-tabs-1-2-tab\" aria-controls=\"mwtcui-tabs-1-2\" aria-selected=\"false\" tabindex=\"-1\" data-anchor=\"\">Malwarebytes for Android<\/button><\/div><div class=\"su-tabs-panes\"><div class=\"su-tabs-pane mwtcui-tab-panel \" id=\"mwtcui-tabs-1-0\" role=\"tabpanel\" aria-labelledby=\"mwtcui-tabs-1-0-tab\" data-title=\"Malwarebytes for Windows\" data-anchor=\"\">\n\n<h3 id=\"windowsh3\" class=\"toch3\">Run a Malware Scan with Malwarebytes for Windows<\/h3>\n\n\n<p class=\"wp-block-paragraph\"><strong>Malwarebytes<\/strong> is one of the most popular and trusted anti-malware tools for Windows \u2014 and it&#8217;s completely free for removing infections. It catches threats that many antivirus programs miss, including adware, browser hijackers, and trojans. Follow the steps below to scan your PC and remove what Malwarebytes finds.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><p class=\"mwt_quick_overview\">Download Malwarebytes<\/p> <p>Click the button below to download the latest version of <strong>Malwarebytes for Windows<\/strong> from the official source. The free version is all you need \u2014 it will scan your computer and remove adware, browser hijackers, and other malicious software at no cost.<\/p> <div class=\"mwt_download_box mwt_cta\"><div class=\"mwt_cta_head\"><img loading=\"lazy\" decoding=\"async\" class=\"mwt_product_icon_logo\" width=\"40\" height=\"40\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/Malwarebytes-LOGO.png\" alt=\"Malwarebytes logo\" title=\"\"><div><span class=\"mwt_cta_title\">Malwarebytes Free for Windows<\/span><span class=\"mwt_cta_sub\">Scans and removes malware at no cost<\/span><\/div><\/div><a class=\"mwt_cta_btn\" data-google-vignette=\"false\" href=\"https:\/\/malwaretips.com\/downloads\/MBSetup-076886.076886-consumer.exe\" onclick=\"window.open('https:\/\/malwaretips.com\/get\/malwarebytes-free','_blank','noopener');\">Download Malwarebytes<\/a><span class=\"mwt_cta_note\">Official installer for Windows 11 and 10. Your download starts right away.<\/span><a class=\"mwt_cta_more\" data-google-vignette=\"false\" href=\"https:\/\/malwaretips.com\/get\/malwarebytes-premium-box\" target=\"_blank\" rel=\"noopener sponsored\">Want real-time protection? See Malwarebytes Premium<\/a><\/div><\/li>\n\n\n\n<li> <p class=\"mwt_quick_overview\">Install Malwarebytes<\/p>\n\n<p>When the download finishes, open your <strong>Downloads<\/strong> folder and <strong>double-click the MBSetup file<\/strong>. If Windows shows a <strong>User Account Control<\/strong> pop-up, click &#8220;<em>Yes<\/em>&#8221; to allow the installation.<\/p>\n\n <figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"975\" height=\"500\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM1.jpg\" alt=\"Windows File Explorer Downloads folder with the Malwarebytes setup file highlighted\" class=\"wp-image-285934\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM1.jpg 975w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM1-300x154.jpg 300w\" sizes=\"auto, (max-width: 975px) 100vw, 975px\" \/><\/figure> \n\n \n  \n\n<\/li>\n\n\n\n<li><p class=\"mwt_quick_overview\">Follow the On-Screen Prompts to Install Malwarebytes<\/p> \n\n<p>The setup wizard will walk you through a few quick screens:<\/p>\n\n<ul>\n \n  <li>\n    <p>Choose where you&#8217;re installing the program \u2014 &#8220;<strong>Personal Computer<\/strong>&#8221; or &#8220;<strong>Work Computer<\/strong>&#8221; \u2014 then click <strong>Next<\/strong>.<\/p>\n    <figure class=\"wp-block-image size-full\">\n      <img loading=\"lazy\" decoding=\"async\" width=\"737\" height=\"500\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM3-1.jpg\" alt=\"Malwarebytes Setup asking you to choose a protection type, with Personal selected\" class=\"wp-image-285953\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM3-1.jpg 737w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM3-1-300x204.jpg 300w\" sizes=\"auto, (max-width: 737px) 100vw, 737px\" \/>\n    <\/figure>\n  <\/li>\n  <li>\n    <p>Malwarebytes will now install on your device. This usually takes under a minute.<\/p>\n    <figure class=\"wp-block-image size-full\">\n      <img loading=\"lazy\" decoding=\"async\" width=\"759\" height=\"500\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM4.jpg\" alt=\"Malwarebytes Setup installing the program, with the progress at 92 percent\" class=\"wp-image-285937\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM4.jpg 759w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM4-300x198.jpg 300w\" sizes=\"auto, (max-width: 759px) 100vw, 759px\" \/>\n    <\/figure>\n  <\/li>\n  <li>\n    <p>When installation is complete, the &#8220;<strong>Welcome to Malwarebytes<\/strong>&#8221; screen will open automatically.<\/p>\n    <figure class=\"wp-block-image size-full\">\n      <img loading=\"lazy\" decoding=\"async\" width=\"705\" height=\"500\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM6-1.jpg\" alt=\"Welcome to Malwarebytes screen with the Get started button highlighted\" class=\"wp-image-285951\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM6-1.jpg 705w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM6-1-300x213.jpg 300w\" sizes=\"auto, (max-width: 705px) 100vw, 705px\" \/>\n    <\/figure>\n  <\/li>\n  <li>\n    <p>On the final screen, click <strong>Open Malwarebytes<\/strong> to launch the program.<\/p>\n    <figure class=\"wp-block-image size-full\">\n      <img loading=\"lazy\" decoding=\"async\" width=\"749\" height=\"500\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM5-1.jpg\" alt=\"Malwarebytes Setup success screen with the Open Malwarebytes button highlighted\" class=\"wp-image-285952\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM5-1.jpg 749w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM5-1-300x200.jpg 300w\" sizes=\"auto, (max-width: 749px) 100vw, 749px\" \/>\n    <\/figure>\n  <\/li>\n<\/ul>\n\n<\/li>\n\n\n\n<li><p class=\"mwt_quick_overview\">Optional: Check for rootkits with a Custom Scan<\/p>\n<p>You don&#8217;t need to change any settings for a normal scan. The standard <strong>Threat Scan<\/strong> in the next step is enough for most problems, so you can go straight to it.<\/p>\n<p>If you also want to check for rootkits, use a Custom Scan. In current versions of Malwarebytes, rootkit scanning is only available there:<\/p>\n<ol>\n<li>On the <strong>Scanner<\/strong> tile, click the three-dot menu and select <strong>Advanced Scan<\/strong>.<\/li>\n<li>Choose <strong>Custom Scan<\/strong>. In its options, check <strong>Scan for rootkits<\/strong>.<\/li>\n<li>Select your system drive (usually <strong>C:\\<\/strong>) as the location to scan, then start the scan. It takes longer than a Threat Scan.<\/li>\n<li>When it finishes, review and quarantine the results as described in the steps below.<\/li>\n<\/ol>\n<p>Rootkit scanning isn&#8217;t available on Windows devices with ARM processors.<\/p><\/li>\n\n\n\n<li><p class=\"mwt_quick_overview\">Start the Scan<\/p> <p>Click the blue <strong>Scan<\/strong> button. Malwarebytes will automatically update its virus database and start checking your computer for malware.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"849\" height=\"600\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM10.jpg\" alt=\"Malwarebytes dashboard with the Scan button on the Scanner tile highlighted\" class=\"wp-image-285941\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM10.jpg 849w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM10-300x212.jpg 300w\" sizes=\"auto, (max-width: 849px) 100vw, 849px\" \/><\/figure><\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Wait for the Scan to Finish<\/p>\n<p>The scan checks your entire system for browser hijackers and other malicious programs, so it can take 5 to 20 minutes depending on your computer. Feel free to do something else \u2014 just check back occasionally to see the progress.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"842\" height=\"600\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM11.jpg\" alt=\"Malwarebytes Threat Scan in progress, listing the scan stages and the number of items scanned\" class=\"wp-image-285944\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM11.jpg 842w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM11-300x214.jpg 300w\" sizes=\"auto, (max-width: 842px) 100vw, 842px\" \/><\/figure><\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Quarantine the Detected Threats<\/p>\n<p>When the scan is done, you&#8217;ll see a list of everything Malwarebytes found \u2014 malware, adware, and potentially unwanted programs. Click the &#8220;<strong>Quarantine<\/strong>&#8221; button to remove all of them at once.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"844\" height=\"600\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM12.jpg\" alt=\"Malwarebytes Threat Scan results listing detected potentially unwanted programs, with the Quarantine button highlighted\" class=\"wp-image-285945\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM12.jpg 844w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM12-300x213.jpg 300w\" sizes=\"auto, (max-width: 844px) 100vw, 844px\" \/><\/figure>\n\n<p>Malwarebytes will now remove the malicious files and registry entries and move them safely into quarantine.<\/p>\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"842\" height=\"600\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM13.jpg\" alt=\"Malwarebytes moving the selected detections to quarantine\" class=\"wp-image-285946\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM13.jpg 842w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM13-300x214.jpg 300w\" sizes=\"auto, (max-width: 842px) 100vw, 842px\" \/><\/figure><\/li>\n\n\n\n<li>\n  <p class=\"mwt_quick_overview\">Restart Your Computer<\/p>\n  <p>Some threats can only be fully removed after a reboot. If Malwarebytes asks you to restart, click <strong>Yes<\/strong>. Once you&#8217;re logged back in, Malwarebytes has finished removing the threats it found.<\/p>\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"844\" height=\"600\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM14.jpg\" alt=\"Malwarebytes message asking to restart the computer to finish the removal, with the Yes button highlighted\" class=\"wp-image-285947\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM14.jpg 844w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM14-300x213.jpg 300w\" sizes=\"auto, (max-width: 844px) 100vw, 844px\" \/><\/figure><\/li>\n<\/ol>\n\n\n<p>When the scan is done, check whether the problems you noticed have stopped. If they continue, see the options below.<\/p>\n\n\n<div class=\"mwt_download_box mwt_cta mwt_protect\"><div class=\"mwt_cta_head\"><img loading=\"lazy\" decoding=\"async\" class=\"mwt_product_icon_logo\" width=\"40\" height=\"40\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/Malwarebytes-LOGO.png\" alt=\"Malwarebytes logo\" title=\"\"><div><span class=\"mwt_cta_title\">Keep your PC protected<\/span><span class=\"mwt_cta_sub\">Stop the next infection before it starts<\/span><\/div><\/div><span class=\"mwt_protect_text\">If your antivirus let this threat through, it may not be enough on its own. Malwarebytes Premium adds real-time protection that blocks malware, ransomware, and malicious websites before they can infect your computer.<\/span><a class=\"mwt_cta_btn\" data-google-vignette=\"false\" href=\"https:\/\/malwaretips.com\/get\/malwarebytes-premium-final\" target=\"_blank\" rel=\"noopener sponsored\">See Malwarebytes Premium<\/a><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If you are still having problems with your computer after completing these instructions, then please follow one of the steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Run a computer scan with <strong><a href=\"https:\/\/malwaretips.com\/get\/esetonlinescanner\" target=\"_blank\" rel=\"noopener sponsored\" data-google-vignette=\"false\">ESET Online Scanner<\/a><\/strong><\/li><li>Ask for help in our <strong><a title=\"Malware Removal Assistance for Windows\" href=\"https:\/\/malwaretips.com\/forums\/windows-malware-removal-help-support.10\/\" target=\"_blank\" rel=\"noopener noreferrer\">Windows Malware Removal Help &amp; Support<\/a><\/strong> forum.<\/li><\/ul>\n\n\n<\/div><div class=\"su-tabs-pane mwtcui-tab-panel \" id=\"mwtcui-tabs-1-1\" role=\"tabpanel\" aria-labelledby=\"mwtcui-tabs-1-1-tab\" data-title=\"Malwarebytes for Mac\" data-anchor=\"\">\n\n<h3 id=\"mach3\" class=\"toch3\">Run a Malware Scan with Malwarebytes for Mac<\/h3>\n\n\n<p class=\"wp-block-paragraph\"><strong>Malwarebytes for Mac<\/strong> is a free on-demand scanner that removes the malware other security software tends to miss \u2014 adware, browser hijackers, and unwanted programs included. Cleaning an infected Mac with Malwarebytes has always been completely free, and it&#8217;s our go-to recommendation. Follow the steps below to scan your Mac and remove what Malwarebytes finds.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\n<p class=\"mwt_quick_overview\">Download Malwarebytes for Mac<\/p>\n<p>Click the button below to download the latest version of <strong>Malwarebytes for Mac<\/strong>.<\/p>\n<div class=\"mwt_download_box mwt_cta\"><div class=\"mwt_cta_head\"><img loading=\"lazy\" decoding=\"async\" class=\"mwt_product_icon_logo\" width=\"40\" height=\"40\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/Malwarebytes-LOGO.png\" alt=\"Malwarebytes logo\" title=\"\"><div><span class=\"mwt_cta_title\">Malwarebytes Free for Mac<\/span><span class=\"mwt_cta_sub\">Scans and removes malware at no cost<\/span><\/div><\/div><a class=\"mwt_cta_btn\" data-google-vignette=\"false\" href=\"https:\/\/malwaretips.com\/download-malwarebytes-for-mac\" onclick=\"window.open('https:\/\/malwaretips.com\/get\/malwarebytes-mac','_blank','noopener');\">Download Malwarebytes<\/a><span class=\"mwt_cta_note\">Official installer for macOS. Your download starts right away.<\/span><a class=\"mwt_cta_more\" data-google-vignette=\"false\" href=\"https:\/\/malwaretips.com\/get\/malwarebytes-mac-premium\" target=\"_blank\" rel=\"noopener sponsored\">Want real-time protection? See Malwarebytes Premium<\/a><\/div>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Open the Malwarebytes setup file<\/p>\n<p>When the download finishes, open your <em>Downloads<\/em> folder and <strong>double-click the setup file<\/strong> to begin the installation.<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-98734 alignnone\" title=\"Double-click on setup file to install Malwarebytes\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer.jpg\" alt=\"Double-click on setup file to install Malwarebytes\" width=\"750\" height=\"424\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-300x170.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure><p><\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Follow the On-Screen Prompts to Install Malwarebytes<\/p>\n<p>The <em>Malwarebytes for Mac Installer<\/em> will guide you through a few quick screens. Click &#8220;<strong>Continue<\/strong>&#8221; and keep following the prompts until the installation completes.<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-98735 alignnone\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-1.jpg\" alt=\"Click Continue to install Malwarebytes for Mac\" width=\"750\" height=\"532\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-1.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-1-300x213.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure><p><\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-98736 alignnone\" title=\"Click again on Continue to install Malwarebytes for Mac for Mac\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-2.jpg\" alt=\"Click again on Continue to install Malwarebytes for Mac\" width=\"750\" height=\"531\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-2.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-2-300x212.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure><p><\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-98737 alignnone\" title=\"Click Install to install Malwarebytes on Mac\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-4.jpg\" alt=\"Click Install to install Malwarebytes on Mac\" width=\"750\" height=\"531\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-4.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-4-300x212.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure><p><\/p>\n<p>When the installation is complete, Malwarebytes opens to the <em>Welcome to Malwarebytes<\/em> screen. Click &#8220;<strong>Get started<\/strong>&#8220;.<\/p>\n<p>Malwarebytes needs <strong>Full Disk Access<\/strong> to check your whole Mac. When it asks, open <strong>System Settings &gt; Privacy &amp; Security &gt; Full Disk Access<\/strong>, turn on <strong>Malwarebytes<\/strong> (it may be listed as Malwarebytes Protection), and confirm with your password or Touch ID. Then return to Malwarebytes. On macOS Monterey and earlier, this setting is in System Preferences &gt; Security &amp; Privacy &gt; Privacy.<\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Select &#8220;Personal Computer&#8221; or &#8220;Work Computer&#8221;<\/p>\n<p>Malwarebytes will ask what type of computer you&#8217;re installing it on. Click either <strong>Personal Computer<\/strong> or <strong>Work Computer<\/strong>, whichever applies.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-98740 alignnone\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Select-Personal-Computer.jpg\" alt=\"Select Personal Computer or Work Computer mac\" width=\"750\" height=\"537\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Select-Personal-Computer.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Select-Personal-Computer-300x215.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Start the Scan<\/p>\n<p>Click the &#8220;<strong>Scan<\/strong>&#8221; button. Malwarebytes will automatically update its detection database and begin checking your Mac for malware.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-98733 alignnone\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Click-Scan.jpg\" alt=\"Click on Scan button to start a system scan Mac\" width=\"750\" height=\"538\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Click-Scan.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Click-Scan-300x215.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Wait for the Scan to Finish<\/p>\n<p>Malwarebytes will scan your Mac for adware, browser hijackers, and other malicious programs. This can take a few minutes, so feel free to do something else \u2014 just check back occasionally to see the progress.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-98739 alignnone\" title=\"Wait for Malwarebytes for Mac to scan your computer\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Scanning-for-malware.jpg\" alt=\"Wait for Malwarebytes for Mac to scan for malware\" width=\"750\" height=\"536\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Scanning-for-malware.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Scanning-for-malware-300x214.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Quarantine the Detected Threats<\/p>\n<p>When the scan is done, you&#8217;ll see a list of everything Malwarebytes found. Click the &#8220;<strong>Quarantine<\/strong>&#8221; button to remove all the threats at once.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-98732 alignnone\" title=\"Review the malicious programs and click on Quarantine\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Click-Confirm.jpg\" alt=\"Review the malicious programs and click on Quarantine to remove malware\" width=\"750\" height=\"538\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Click-Confirm.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Click-Confirm-300x215.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<\/li>\n\n\n\n<li> <p class=\"mwt_quick_overview\">Restart Your Mac<\/p> <p>Malwarebytes will now remove all the malicious files it found. Some threats can only be fully removed after a reboot \u2014 if Malwarebytes asks you to restart, allow it. Once you&#8217;re logged back in, check whether the problems you noticed have stopped. If they come back, save the scan report and ask for help in our forum.<br \/><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"536\" class=\"size-full wp-image-98738 alignnone\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Restart.jpg\" alt=\"Malwarebytes For Mac requesting to restart computer\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Restart.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Restart-300x214.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><br \/><\/p> <\/li>\n<\/ol>\n\n\n<p>If the problems you noticed continue after the scan, see the options below.<\/p>\n\n\n<div class=\"mwt_download_box mwt_cta mwt_protect\"><div class=\"mwt_cta_head\"><img loading=\"lazy\" decoding=\"async\" class=\"mwt_product_icon_logo\" width=\"40\" height=\"40\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/Malwarebytes-LOGO.png\" alt=\"Malwarebytes logo\" title=\"\"><div><span class=\"mwt_cta_title\">Keep your Mac protected<\/span><span class=\"mwt_cta_sub\">Stop the next infection before it starts<\/span><\/div><\/div><span class=\"mwt_protect_text\">If your Mac got infected, its built-in protection may not be enough on its own. Malwarebytes Premium for Mac adds real-time protection that blocks malware and adware before they can infect your Mac.<\/span><a class=\"mwt_cta_btn\" data-google-vignette=\"false\" href=\"https:\/\/malwaretips.com\/get\/malwarebytes-mac-premium\" target=\"_blank\" rel=\"noopener sponsored\">See Malwarebytes Premium<\/a><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our <strong><a title=\"Mac Malware Removal Help &amp; Support\" href=\"https:\/\/malwaretips.com\/forums\/mac-malware-removal-help-support.183\/\" target=\"_blank\" rel=\"noopener noreferrer\">Mac Malware Removal Help &amp; Support<\/a><\/strong> forum.<\/p>\n\n\n<\/div><div class=\"su-tabs-pane mwtcui-tab-panel \" id=\"mwtcui-tabs-1-2\" role=\"tabpanel\" aria-labelledby=\"mwtcui-tabs-1-2-tab\" data-title=\"Malwarebytes for Android\" data-anchor=\"\">\n\n<h3 id=\"androidh3\" class=\"toch3\">Run a Malware Scan with Malwarebytes for Android<\/h3>\n\n<p>Malwarebytes for Android scans your phone or tablet for malware, adware, and potentially unwanted apps. The free version scans only when you start a scan. Real-time protection, which checks apps automatically, is part of the paid Premium version.<\/p>\n\n\n<ol class=\"wp-block-list\">\n<li>\n<p class=\"mwt_quick_overview\">Download Malwarebytes for Android.<\/p>\n<p>You can download <strong>Malwarebytes for Android<\/strong> by clicking the link below.<\/p>\n<div class=\"mwt_download_box mwt_cta\"><div class=\"mwt_cta_head\"><img loading=\"lazy\" decoding=\"async\" class=\"mwt_product_icon_logo\" width=\"40\" height=\"40\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/Malwarebytes-LOGO.png\" alt=\"Malwarebytes for Android logo\" title=\"\"><div><span class=\"mwt_cta_title\">Malwarebytes for Android<\/span><span class=\"mwt_cta_sub\">Scans your phone and removes malware at no cost<\/span><\/div><\/div><a class=\"mwt_cta_btn\" data-google-vignette=\"false\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=org.malwarebytes.antimalware\" target=\"_blank\" rel=\"noopener\">Get Malwarebytes for Android<\/a><span class=\"mwt_cta_note\">Opens Google Play in a new tab.<\/span><a class=\"mwt_cta_more\" data-google-vignette=\"false\" href=\"https:\/\/malwaretips.com\/get\/malwarebytes-android\" target=\"_blank\" rel=\"noopener sponsored\">Want real-time protection? See Malwarebytes Premium for Android<\/a><\/div>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Install Malwarebytes for Android on your phone.<\/p>\n<p>In the Google Play Store, tap &#8220;<strong>Install<\/strong>&#8221; to install Malwarebytes for Android on your device.<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-106940\" title=\"Tap Install to install Malwarebytes for Android\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Google-Play-App.jpg\" alt=\"Tap Install to install Malwarebytes for Android\" width=\"292\" height=\"580\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Google-Play-App.jpg 292w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Google-Play-App-151x300.jpg 151w\" sizes=\"auto, (max-width: 292px) 100vw, 292px\" \/><\/figure><p><\/p>\n<p>When the installation process has finished, tap &#8220;<strong>Open<\/strong>&#8221; to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-106941\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Open-App.jpg\" alt=\"Malwarebytes for Android - Open App\" width=\"292\" height=\"578\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Open-App.jpg 292w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Open-App-152x300.jpg 152w\" sizes=\"auto, (max-width: 292px) 100vw, 292px\" \/><\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Follow the on-screen prompts to complete the setup process<\/p>\n<p>When Malwarebytes opens, it walks you through a short setup. Tap <strong>Get started<\/strong> and follow the prompts. If you see an offer for a trial or a paid plan, read it before you accept. You can skip it and keep using the free scanner.<\/p>\n<p>Malwarebytes will ask for permission to access the files on your phone so it can scan them. Tap <strong>Allow<\/strong>, or turn on the permission in the Android screen that opens, then return to Malwarebytes.<\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Run a scan with Malwarebytes for Android<\/p>\n<p>On the main screen, tap <strong>Scan now<\/strong>. In some versions, you open the menu, tap <strong>Scanner<\/strong>, and then tap <strong>Run a scan<\/strong>.<\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Wait for the Malwarebytes scan to complete.<\/p>\n<p>Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-106943\" title=\"Malwarebytes scanning phone for malware\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Scanning-for-Malware.jpg\" alt=\"Malwarebytes scanning Android for Vmalware\" width=\"292\" height=\"579\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Scanning-for-Malware.jpg 292w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Scanning-for-Malware-151x300.jpg 151w\" sizes=\"auto, (max-width: 292px) 100vw, 292px\" \/><\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Remove the detected apps.<\/p>\n<p>When the scan has been completed, you will see a list of the threats that Malwarebytes for Android has detected. Next to each detected item, tap the menu icon (three dots), then choose to uninstall the app or delete the file. Android then asks you to confirm. Tap <strong>OK<\/strong> or <strong>Uninstall<\/strong> to remove the app.<\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Restart your phone.<\/p>\n<p>When the detected apps are removed, restart your phone if Malwarebytes asks you to. Then check whether the problems you noticed have stopped.<\/p>\n<\/li>\n<\/ol>\n\n\n<hr \/>\n\n<p>If the problems you noticed continue after the scan, see the options below.<\/p>\n\n\n<div class=\"mwt_download_box mwt_cta mwt_protect\"><div class=\"mwt_cta_head\"><img loading=\"lazy\" decoding=\"async\" class=\"mwt_product_icon_logo\" width=\"40\" height=\"40\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/Malwarebytes-LOGO.png\" alt=\"Malwarebytes logo\" title=\"\"><div><span class=\"mwt_cta_title\">Keep your phone protected<\/span><span class=\"mwt_cta_sub\">Stop the next infection before it starts<\/span><\/div><\/div><span class=\"mwt_protect_text\">Malwarebytes for Android Premium adds real-time protection that blocks malicious apps and scam links before they can harm your phone.<\/span><a class=\"mwt_cta_btn\" data-google-vignette=\"false\" href=\"https:\/\/malwaretips.com\/get\/malwarebytes-android\" target=\"_blank\" rel=\"noopener sponsored\">See Malwarebytes for Android<\/a><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If you are still having problems with your phone after completing these instructions, then please follow one of the steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Ask for help in our <strong><a title=\"Mobile Malware Removal Help &amp; Support\" href=\"https:\/\/malwaretips.com\/forums\/mobile-malware-removal-help-support.165\/\" target=\"_blank\" rel=\"noopener noreferrer\">Mobile Malware Removal Help &amp; Support<\/a><\/strong> forum.<\/li><li>Only as a last resort, reset your phone to factory settings. Read the warning below first.<\/li><\/ul>\n\n\n\n<div class=\"mt_noter\"><strong>A factory reset erases everything on your phone.<\/strong> Your apps, photos, files, and settings are deleted, so use it only if the problem continues after the steps above and after you&#8217;ve asked for help. Before you reset:<ul><li>Back up your photos, videos, files, and messages, for example to your Google account or a computer.<\/li><li>Make sure you know your Google account email and password. The phone asks for them after the reset. If you changed the password recently, Google recommends waiting 24 hours before you reset.<\/li><li>On a Samsung phone, also make sure you know your Samsung account password.<\/li><li>If you use an authenticator app for two-step verification, move your accounts to another device or save your backup codes first.<\/li><\/ul>On a Google Pixel, go to <em>Settings &gt; System &gt; Reset options &gt; Erase all data (factory reset)<\/em>. On a Samsung Galaxy phone, go to <em>Settings &gt; General management &gt; Reset &gt; Factory data reset<\/em>. Menu names differ on other phones, so check your manufacturer&#8217;s support site.<\/div>\n\n\n<\/div><\/div><\/div>\n\n\n\n\n\n\n<h3>Stay Protected: Block Ads and Malicious Sites<\/h3>\n\n<p>No scan can prove a device is completely clean, so it helps to block threats before they reach you. Most infections start with a malicious ad or a fake download button \u2014 so blocking them at the source is your best defense.<\/p>\n\n<p>We recommend <a href=\"https:\/\/adguard.com\/?aid=29616\" target=\"_blank\" rel=\"sponsored nofollow noopener noreferrer\"><strong>AdGuard<\/strong><\/a>, which blocks malicious ads, phishing pages, and dangerous redirects before they can reach you.<\/p>\n\n<p>\ud83d\udc49 <a href=\"https:\/\/adguard.com\/?aid=29616\" target=\"_blank\" rel=\"sponsored nofollow noopener noreferrer\"><strong>Download AdGuard and browse safely<\/strong><\/a><\/p>\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">What is the \u201cEmail Storage Failure\u201d email scam?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The \u201cEmail Storage Failure\u201d scam is a phishing campaign that pretends your email account is almost full. It typically claims your storage is at 96% capacity and that you risk losing the ability to send or receive emails. The email includes a button labeled \u201cLogin Here To Take Action.\u201d If clicked, it redirects you to a fake login page designed to steal your email credentials.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Is the \u201cEMAIL STORAGE FAILURE\u201d message real?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No, it is not real. This message is not sent by Roundcube, Microsoft, Gmail, Yahoo, or any legitimate email service provider. Real providers may notify you of storage limits, but they will never ask you to click a suspicious link or button to \u201cfix\u201d the issue. If you receive such an email, it is a scam and should be ignored or deleted.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How do scammers trick people with this email?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Scammers use urgency and fear tactics. By warning you that your mailbox is almost full and threatening service interruptions, they pressure you into acting quickly. The inclusion of precise percentages like \u201c96.12% full\u201d makes the message look legitimate, increasing the chance that you will click the malicious link without questioning it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What happens if I click \u201cLogin Here To Take Action\u201d?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you click the button, you will be taken to a phishing site disguised as a real webmail login page. Once you enter your username and password, the scammers collect this information. They may then use your email account to spread more phishing messages, steal sensitive data, or gain access to other services linked to your email.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What can scammers do with my stolen email credentials?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once scammers have access to your email login details, they can reset passwords for banking, shopping, or social media accounts linked to your email. They may impersonate you to trick your contacts into sending money or sharing sensitive information. For businesses, scammers may attempt invoice fraud or wire transfer scams. Stolen credentials are also often sold on dark web marketplaces.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How can I tell if the \u201cEmail Storage Failure\u201d email is fake?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Look for common signs of phishing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The sender\u2019s address does not match your provider\u2019s official domain.<\/li>\n\n\n\n<li>The email contains urgent language like \u201ctake action immediately.\u201d<\/li>\n\n\n\n<li>The message includes suspicious links or buttons.<\/li>\n\n\n\n<li>The email has poor grammar, formatting issues, or unusual phrasing.<\/li>\n\n\n\n<li>The footer may reference companies like Roundcube Web Services but is filled with fabricated details.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you are unsure, log in directly to your email provider through its official website instead of clicking any links.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What should I do if I entered my password on the phishing site?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you entered your credentials, take action immediately. First, change your email password from the official login page. Then enable two-factor authentication to add an extra layer of protection. Check your account\u2019s login history for suspicious activity and log out of unknown devices. Revoke any unauthorized app connections and update passwords for other accounts that used the same login details. Finally, report the phishing attempt to your provider and relevant cybercrime authorities.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can my device get infected with malware from this scam?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Most \u201cEmail Storage Failure\u201d scams focus on credential theft rather than malware. However, some phishing campaigns may include malicious attachments or links to sites that attempt to install spyware or trojans. It is always a good idea to scan your device with updated antivirus software after interacting with a phishing email.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How can I protect myself from email phishing scams?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To stay safe, never click links or buttons in suspicious emails. Always verify alerts by logging in through your provider\u2019s official website. Use strong and unique passwords, and enable two-factor authentication on all accounts. Keep your operating system and security tools updated. For businesses, employee training on phishing recognition is essential.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Should I report the \u201cEmail Storage Failure\u201d email?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, reporting helps providers and security organizations block future campaigns. You can report phishing directly in your email client or forward the email to <a>reportphishing@apwg.org<\/a>. In the U.S., you can also report to the Federal Trade Commission (FTC). In the U.K., forward phishing emails to <a>report@phishing.gov.uk<\/a>. European Union users should report to their national cybercrime authority.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Bottom Line<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>\u201cEmail Storage Failure\u201d email scam<\/strong> is a <strong>phishing attack<\/strong> designed to steal your email login credentials by convincing you that your account is almost full. While the warning may look professional and urgent, it is <strong>not associated with Roundcube or any legitimate provider<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive such an email:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Do not click any links.<\/strong><\/li>\n\n\n\n<li><strong>Delete it immediately.<\/strong><\/li>\n\n\n\n<li>If you already entered your information, <strong>change your passwords and enable 2FA without delay.<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">By remaining cautious, verifying suspicious alerts, and practicing good cyber hygiene, you can protect yourself from falling victim to this scam and others like it.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you\u2019ve received an alarming email with the subject line \u201cEMAIL STORAGE FAILURE\u201d, warning that your mailbox is nearly full and urging you to take immediate action, you may have been targeted by a phishing &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"The \u201cEmail Storage Failure\u201d Email Scam &#8211; Full Investigation\" class=\"read-more button\" href=\"https:\/\/malwaretips.com\/blogs\/email-storage-failure-email-scam\/#more-360212\" aria-label=\"Read more about The \u201cEmail Storage Failure\u201d Email Scam &#8211; Full Investigation\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":360213,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[],"class_list":["post-360212","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-scam-reports","masonry-post","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50","resize-featured-image"],"_links":{"self":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts\/360212","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/comments?post=360212"}],"version-history":[{"count":0,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts\/360212\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/media\/360213"}],"wp:attachment":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/media?parent=360212"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/categories?post=360212"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/tags?post=360212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}