{"id":426999,"date":"2026-10-12T05:47:10","date_gmt":"2026-10-12T05:47:10","guid":{"rendered":"https:\/\/malwaretips.com\/blogs\/?p=426999"},"modified":"2026-10-12T05:47:10","modified_gmt":"2026-10-12T05:47:10","slug":"bank-of-america-merchant-charges-refund-email-scam","status":"publish","type":"post","link":"https:\/\/malwaretips.com\/blogs\/bank-of-america-merchant-charges-refund-email-scam\/","title":{"rendered":"Bank of America Merchant Refund Email Scam: Fake Claim Approval Exposed"},"content":{"rendered":"<p>An email says Bank of America has approved a refund for merchant charges. For anyone waiting on a dispute, that sounds like the update they wanted.<\/p><div id=\"mwtad220614928\" class=\"gas_fallback-ad_309684--placement_406659\" style=\"margin-top: 50px;margin-right: 10px;margin-bottom: 50px;margin-left: 10px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3957935887\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p>The invitation to review an approval looks simple. Before following it, check whether the message fits your actual claim and the bank&#8217;s own records.<\/p>\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-427000\" width=\"1536\" height=\"1024\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2026\/10\/bofa-illustration.png\" alt=\"Illustrative Bank of America merchant refund phishing email with fictional sender details and a conflicting survey footer\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2026\/10\/bofa-illustration.png 1536w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2026\/10\/bofa-illustration-300x200.png 300w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2026\/10\/bofa-illustration-1024x683.png 1024w\" sizes=\"auto, (max-width: 1536px) 100vw, 1536px\" \/><\/figure>\n<div id=\"mwtad240504616\" class=\"gas_fallback-ad_309746-ad_309685-placement_406660\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"4456629336\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2>Overview<\/h2>\n<h3>A refund approval used to draw you toward a link<\/h3>\n<p>The Bank of America merchant charges refund email scam claims an investigation is complete and a reimbursement has been approved. It asks the recipient to review and accept approval.<\/p><div id=\"mwtad1129141956\" class=\"gas_fallback-ad_381396-ad_309685-placement_406667\" style=\"margin-top: 50px;margin-bottom: 50px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"1471373341\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p>The reported message uses bank branding and language about unrecognized charges. Those details turn the button into something that appears connected to a financial dispute.<\/p>\n<p>It is a phishing lure intended to draw the recipient into an unauthorized account-verification flow. Bank of America is being impersonated in the message.<\/p>\n<p>The original linked site is inactive, so its exact form cannot be confirmed here. Treat a purported login or refund form reached through this message as untrusted.<\/p><div id=\"mwtad3307165740\" class=\"gas_fallback-ad_309686-ad_309685-placement_406668\" style=\"margin-top: 50px;margin-right: 10px;margin-bottom: 50px;margin-left: 10px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"6935453015\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<h3>The refund story and survey footer do not agree<\/h3>\n<p>The message&#8217;s footer calls it a customer survey and mentions Medallia. That does not fit the main request to accept an approved merchant-charge refund.<\/p>\n<p>A recognizable survey-company name can make a footer look routine. It does not authenticate the sender or establish what the main button actually does.<\/p>\n<p>The reported subject also contains awkward wording about reviewing and signing a merchant-charge reversal. Read the whole message rather than treating the logo as the answer.<\/p><div id=\"mwtad3866248936\" class=\"gas_fallback-ad_381401-ad_309685-placement_406669\" style=\"margin-top: 50px;margin-right: 10px;margin-bottom: 50px;margin-left: 10px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"5315249587\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<ul>\n<li>An approved refund should correspond to a real claim or account event.<\/li>\n<li>A survey footer does not authorize a banking login request.<\/li>\n<li>The visible button label may conceal a different destination.<\/li>\n<li>Your own bank app offers a safer route to checking the claim.<\/li>\n<\/ul>\n<h3>The practical decision before responding<\/h3>\n<p>Open Bank of America&#8217;s app yourself or enter its known website address. Check claim activity there and contact the bank through a number already on your card.<\/p>\n<p>If you have no merchant dispute, the unexpected approval deserves immediate skepticism. If you do have one, the coincidence still does not authenticate the email.<\/p>\n<div id=\"mwtad125159966\" class=\"gas_fallback-ad_381404-ad_309685-placement_406670\" style=\"margin-top: 50px;margin-right: 10px;margin-bottom: 50px;margin-left: 10px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"8735619847\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><p>Someone who entered information should contact the bank promptly. Someone who only received the message can report and remove it without treating the email as proof of infection.<\/p>\n<div id=\"mwtad1932641647\" class=\"gas_fallback-ad_309747-ad_309685-placement_406661\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"9589536513\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2>Why a Refund Message Can Catch You Off Guard<\/h2>\n<p>Most banking warnings create fear. This message starts with good news: a problem has supposedly been resolved and money can be returned.<\/p>\n<p>That changes the reader&#8217;s mood. Instead of questioning an unexpected charge, they may think they are finishing an administrative step after the bank did its work.<\/p>\n<p>The phrase approved refund can also make the outcome feel settled. The button looks like accepting something already owed, rather than starting a new financial action.<\/p>\n<p>For a person who recently disputed a charge, the timing may seem especially convincing. Scammers do not need to know about that dispute to benefit from the coincidence.<\/p>\n<p>Large email campaigns reach people in many situations. A few recipients will be waiting for the exact kind of news used in the template.<\/p>\n<p>Check the specific claim through the account. A real dispute record is stronger evidence than a greeting, logo, case-sounding phrase, or confident sentence in an unsolicited email.<\/p>\n<p>You can pause without forfeiting money merely because a stranger&#8217;s message urges acceptance. Ask the bank what action, if any, your actual claim requires.<\/p>\n<div id=\"mwtad4025907069\" class=\"gas_fallback-ad_309748-ad_309685-placement_406662\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3906789406\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2>How the Bank of America Merchant Refund Email Scam Works<\/h2>\n<h3>Step 1: The sender presents an approved refund<\/h3>\n<p>The email says unrecognized merchant charges have been investigated. It presents the refund as the bank&#8217;s decision, giving the reader a reason to trust the next instruction.<\/p>\n<p>The recipient may remember a purchase dispute, worry about charges they missed, or simply wonder whether money is waiting.<\/p>\n<p>All three reactions encourage the same movement toward the button. The sender has supplied a question and placed its own link where the answer should be.<\/p>\n<p>Look for a matching case in your genuine banking account. Do not provide additional details to the email sender to help them identify a supposed claim.<\/p>\n<h3>Step 2: Familiar branding covers inconsistent content<\/h3>\n<p>The bank name makes the email look financial, while the survey footer gives it the texture of a routine corporate message.<\/p>\n<p>Those layers can distract from the mismatch. A customer feedback survey and a request to approve a refund are different activities.<\/p>\n<p>Attackers can copy footer language from legitimate messages. The presence of legal wording or a real company name is therefore weak evidence of authenticity.<\/p>\n<p>Compare the request with what the message claims to be. When the purpose changes between the body and footer, take the question to the bank independently.<\/p>\n<h3>Step 3: The approval button takes control of the route<\/h3>\n<p>The label promises a claim review. The destination behind it is what decides which website opens and who receives anything you enter.<\/p>\n<p>On a desktop, a link preview can show the destination without following it. Still, a complicated or shortened address may leave the important question unresolved.<\/p>\n<p>You do not need to untangle every redirect yourself. Use the bank&#8217;s established app or website to check the issue without traveling through the email.<\/p>\n<p>A real logo displayed after the click does not establish ownership. Anyone building a counterfeit page can copy the same visual identity.<\/p>\n<h3>Step 4: A verification prompt can collect account information<\/h3>\n<p>Bank-themed phishing pages often request online banking credentials, then additional verification. That is the dangerous request to watch for when following a refund lure.<\/p>\n<p>The exact historical page is unavailable, so do not assume a specific sequence of fields. What you actually submitted determines the response you need now.<\/p>\n<p>A login password, security code, card number, or identity document represents a different exposure. Record each item you provided before contacting the bank.<\/p>\n<p>If another prompt appears after a rejected password, stop. Repeated attempts can expose multiple passwords rather than resolve the supposed claim.<\/p>\n<h3>Step 5: The stolen information can support further contact<\/h3>\n<p>An attacker may attempt account access or use disclosed details in a follow-up call. A later caller knowing your name or claim story is not automatically legitimate.<\/p>\n<p>Bank of America&#8217;s <a href=\"https:\/\/web.bankofamerica.com\/en\/security\/scam-prevention\" target=\"_blank\" rel=\"noopener\">scam prevention guidance<\/a> warns about impersonation, emotional pressure, rewards, and unusual payment requests.<\/p>\n<p>A demand to transfer money to protect it, return an accidental refund, or pay a release charge calls for ending the conversation.<\/p>\n<p>Contact the bank using a trusted number and describe the whole sequence. Do not let the person who approached you supervise that verification.<\/p>\n<div id=\"mwtad1994865094\" class=\"gas_fallback-ad_318930-ad_309685-placement_406663\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3818335085\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2>Sender, Link, and Claim Checks That Actually Help<\/h2>\n<h3>Expand the sender address<\/h3>\n<p>Display names are easy to imitate. Expand the sender details in your mail application and inspect the full address and any separate reply-to address.<\/p>\n<p>A bank name before the address is not a domain check. An unrelated address deserves scrutiny even when the email client gives the sender a familiar-looking avatar.<\/p>\n<p>However, a convincing address alone does not settle the question. Messages can be spoofed, and legitimate accounts can be compromised.<\/p>\n<h3>Match the claim through your own account<\/h3>\n<p>Identify the transaction you actually disputed and the communication already associated with that case. Keep those records separate from this unsolicited approval.<\/p>\n<p>If an email omits useful case information, do not fill the gap by sending statements or identity documents to its sender.<\/p>\n<p>Call the number on your card or statement if the app does not answer the question. The bank can explain the real claim status.<\/p>\n<h3>Consider the request behind the language<\/h3>\n<p>A survey might request feedback. A refund notice might describe a case. Neither purpose explains handing banking credentials to an unrelated site.<\/p>\n<p>Be alert if the flow expands into installing software or permitting remote control. A simple approval story can become a more intrusive request after the initial click.<\/p>\n<p>Write down a requested action before agreeing to it. Reading that action plainly can reveal how far it has moved from receiving a refund.<\/p>\n<h2>What to Do if You Have Fallen Victim to This Scam<\/h2>\n<p>There is no need to keep communicating with the sender. Take the steps that match your exposure, starting with the bank when financial access may be involved.<\/p>\n<ol>\n<li><p><strong>Stop the fake approval process.<\/strong> Close the page and decline further forms, downloads, codes, or calls arising from the message.<\/p><p>Keep the email and link details for a report. If nothing was entered or installed, explain that when asking for help.<\/p><\/li>\n<li><p><strong>Contact Bank of America independently.<\/strong> Call the number on your card or statement, or use the bank&#8217;s official account support.<\/p><p>Explain that a merchant-refund email may have collected information. Ask about securing access, checking the genuine dispute, and reviewing recent account activity.<\/p><\/li>\n<li><p><strong>Change exposed credentials through the real service.<\/strong> Use a trusted device to replace the affected banking password and any reused passwords.<\/p><p>Tell the bank if a verification code, security answer, or recovery detail was also shared. A password change may not address every kind of access.<\/p><\/li>\n<li><p><strong>Review financial activity with the bank.<\/strong> Check recent transfers, payees, contact information, and other changes relevant to your account.<\/p><p>Report unfamiliar transactions promptly and ask which dispute or recovery process applies. Keep confirmation numbers without assuming a refund is guaranteed.<\/p><\/li>\n<li><p><strong>Protect disclosed card or identity information.<\/strong> Ask the card issuer whether replacement or additional monitoring is appropriate for the details you entered.<\/p><p>If identity documents were exposed, use an official identity-theft recovery resource. Keep track of what was shared and where.<\/p><\/li>\n<li><p><strong>Check the device if the interaction became an installation.<\/strong> If you ran an unfamiliar file or allowed remote access, disconnect the affected machine.<\/p><p>Use reputable malware scanning, including Malwarebytes where appropriate. AdGuard can reduce malicious advertising exposure, but scanning does not secure the banking account by itself.<\/p><\/li>\n<li><p><strong>Report the impersonating message.<\/strong> Bank of America directs recipients to forward suspicious communications using its name to abuse@bofa.com.<\/p><p>Use its <a href=\"https:\/\/web.bankofamerica.com\/en\/security\/report-suspicious-activity\" target=\"_blank\" rel=\"noopener\">reporting page<\/a> to verify current instructions. Do not include passwords or sensitive account data in a public report.<\/p><\/li>\n<li><p><strong>Expect a possible second approach.<\/strong> Ignore callers or messages claiming they can repair the refund if you pay, disclose codes, or move money.<\/p><p>Record suspicious follow-ups and update your bank report. Verify any genuine response through the case or contact channel you initiated yourself.<\/p><\/li>\n<\/ol>\n<h2>Is Your Device Infected? Run a Free Malware Scan<\/h2>\n\n<p>Slow performance, constant pop-ups, or strange behavior? These are classic signs of a malware infection. The fastest way to find out is to scan your device with <strong>Malwarebytes Free<\/strong> \u2014 one of the most trusted malware removal tools available.<\/p>\n\n<p>The free version detects and removes the most common threats, including:<\/p>\n\n<ul>\n<li><strong>Adware<\/strong> \u2014 the cause of those annoying pop-ups<\/li>\n<li><strong>Browser hijackers<\/strong> \u2014 unwanted redirects and changed homepages<\/li>\n<li><strong>Trojans and spyware<\/strong> \u2014 hidden programs stealing your data<\/li>\n<li><strong>Potentially unwanted programs (PUPs)<\/strong> \u2014 software you never asked for<\/li>\n<\/ul>\n\n<p>\ud83d\udc49 <strong>Select your device below<\/strong> \u2014 Windows, Mac, or Android \u2014 then follow the simple steps to download Malwarebytes, scan your system, and remove any threats it finds. The scan usually takes 5 to 20 minutes.<\/p>\n\n<div class=\"su-tabs su-tabs-style-default su-tabs-mobile-stack\" data-active=\"1\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-tabs-nav\"><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">Malwarebytes for Windows<\/span><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">Malwarebytes for Mac<\/span><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">Malwarebytes for Android<\/span><\/div><div class=\"su-tabs-panes\"><div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"Malwarebytes for Windows\">\n\n<h3 id=\"windowsh3\" class=\"toch3\">Run a Malware Scan with Malwarebytes for Windows<\/h3>\n\n\n<p class=\"wp-block-paragraph\"><strong>Malwarebytes<\/strong> is one of the most popular and trusted anti-malware tools for Windows \u2014 and it&#8217;s completely free for removing infections. It catches threats that many antivirus programs miss, including adware, browser hijackers, and trojans. Follow the steps below to scan and clean your PC in just a few minutes.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><p class=\"mwt_quick_overview\">Download Malwarebytes<\/p> <p>Click the button below to download the latest version of <strong>Malwarebytes for Windows<\/strong> from the official source. The free version is all you need \u2014 it will scan your computer and remove adware, browser hijackers, and other malicious software at no cost.<\/p> <div class=\"mwt_download_box mwt_cta\"><div class=\"mwt_cta_head\"><img loading=\"lazy\" decoding=\"async\" class=\"mwt_product_icon_logo\" width=\"40\" height=\"40\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/Malwarebytes-LOGO.png\" alt=\"Malwarebytes logo\" title=\"\"><div><span class=\"mwt_cta_title\">Malwarebytes Free for Windows<\/span><span class=\"mwt_cta_sub\">Scans and removes malware at no cost<\/span><\/div><\/div><a class=\"mwt_cta_btn\" data-google-vignette=\"false\" href=\"https:\/\/malwaretips.com\/downloads\/MBSetup-076886.076886-consumer.exe\" onclick=\"window.open(&#039;https:\/\/malwaretips.com\/get\/malwarebytes-free&#039;,&#039;_blank&#039;,&#039;noopener&#039;);\">Download Malwarebytes<\/a><span class=\"mwt_cta_note\">Official installer for Windows 11 and 10. Your download starts right away.<\/span><a class=\"mwt_cta_more\" data-google-vignette=\"false\" href=\"https:\/\/malwaretips.com\/get\/malwarebytes-premium-box\" target=\"_blank\" rel=\"noopener sponsored\">Want real-time protection? See Malwarebytes Premium<\/a><\/div><\/li>\n\n\n\n<li> <p class=\"mwt_quick_overview\">Install Malwarebytes<\/p>\n\n<p>When the download finishes, open your <strong>Downloads<\/strong> folder and <strong>double-click the MBSetup file<\/strong>. If Windows shows a <strong>User Account Control<\/strong> pop-up, click &#8220;<em>Yes<\/em>&#8221; to allow the installation.<\/p>\n\n <figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"975\" height=\"500\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM1.jpg\" alt=\"\" class=\"wp-image-285934\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM1.jpg 975w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM1-300x154.jpg 300w\" sizes=\"auto, (max-width: 975px) 100vw, 975px\" \/><\/figure> \n\n \n  \n\n<\/li>\n\n\n\n<li><p class=\"mwt_quick_overview\">Follow the On-Screen Prompts to Install Malwarebytes<\/p> \n\n<p>The setup wizard will walk you through a few quick screens:<\/p>\n\n<ul>\n \n  <li>\n    <p>Choose where you&#8217;re installing the program \u2014 &#8220;<strong>Personal Computer<\/strong>&#8221; or &#8220;<strong>Work Computer<\/strong>&#8221; \u2014 then click <strong>Next<\/strong>.<\/p>\n    <figure class=\"wp-block-image size-full\">\n      <img loading=\"lazy\" decoding=\"async\" width=\"737\" height=\"500\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM3-1.jpg\" alt=\"\" class=\"wp-image-285953\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM3-1.jpg 737w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM3-1-300x204.jpg 300w\" sizes=\"auto, (max-width: 737px) 100vw, 737px\" \/>\n    <\/figure>\n  <\/li>\n  <li>\n    <p>Malwarebytes will now install on your device. This usually takes under a minute.<\/p>\n    <figure class=\"wp-block-image size-full\">\n      <img loading=\"lazy\" decoding=\"async\" width=\"759\" height=\"500\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM4.jpg\" alt=\"\" class=\"wp-image-285937\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM4.jpg 759w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM4-300x198.jpg 300w\" sizes=\"auto, (max-width: 759px) 100vw, 759px\" \/>\n    <\/figure>\n  <\/li>\n  <li>\n    <p>When installation is complete, the &#8220;<strong>Welcome to Malwarebytes<\/strong>&#8221; screen will open automatically.<\/p>\n    <figure class=\"wp-block-image size-full\">\n      <img loading=\"lazy\" decoding=\"async\" width=\"705\" height=\"500\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM6-1.jpg\" alt=\"\" class=\"wp-image-285951\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM6-1.jpg 705w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM6-1-300x213.jpg 300w\" sizes=\"auto, (max-width: 705px) 100vw, 705px\" \/>\n    <\/figure>\n  <\/li>\n  <li>\n    <p>On the final screen, click <strong>Open Malwarebytes<\/strong> to launch the program.<\/p>\n    <figure class=\"wp-block-image size-full\">\n      <img loading=\"lazy\" decoding=\"async\" width=\"749\" height=\"500\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM5-1.jpg\" alt=\"\" class=\"wp-image-285952\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM5-1.jpg 749w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM5-1-300x200.jpg 300w\" sizes=\"auto, (max-width: 749px) 100vw, 749px\" \/>\n    <\/figure>\n  <\/li>\n<\/ul>\n\n<\/li>\n\n\n\n<li><p class=\"mwt_quick_overview\">Enable &#8220;Scan for Rootkits&#8221;<\/p>\n<p>Before scanning, turn on rootkit detection so Malwarebytes can find even the most hidden threats. Click the <strong>Settings<\/strong> gear icon on the left side of the screen.<\/p>\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"842\" height=\"600\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM8.jpg\" alt=\"\" class=\"wp-image-285942\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM8.jpg 842w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM8-300x214.jpg 300w\" sizes=\"auto, (max-width: 842px) 100vw, 842px\" \/><\/figure>\n\n\n\n<p>In the settings menu, find &#8220;<strong>Scan for rootkits<\/strong>&#8221; and click the toggle so it turns blue.<\/p>\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"841\" height=\"600\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM9.jpg\" alt=\"\" class=\"wp-image-285943\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM9.jpg 841w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM9-300x214.jpg 300w\" sizes=\"auto, (max-width: 841px) 100vw, 841px\" \/><\/figure>\n\n\n\n<p>Done? Click &#8220;<strong>Dashboard<\/strong>&#8221; in the left pane to return to the main screen.\n\n <\/p><\/li>\n\n\n\n<li><p class=\"mwt_quick_overview\">Start the Scan<\/p> <p>Click the blue <strong>Scan<\/strong> button. Malwarebytes will automatically update its virus database and start checking your computer for malware.<\/p><figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"849\" height=\"600\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM10.jpg\" alt=\"\" class=\"wp-image-285941\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM10.jpg 849w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM10-300x212.jpg 300w\" sizes=\"auto, (max-width: 849px) 100vw, 849px\" \/><\/figure><\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Wait for the Scan to Finish<\/p>\n<p>The scan checks your entire system for browser hijackers and other malicious programs, so it can take 5 to 20 minutes depending on your computer. Feel free to do something else \u2014 just check back occasionally to see the progress.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"842\" height=\"600\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM11.jpg\" alt=\"\" class=\"wp-image-285944\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM11.jpg 842w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM11-300x214.jpg 300w\" sizes=\"auto, (max-width: 842px) 100vw, 842px\" \/><\/figure><\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Quarantine the Detected Threats<\/p>\n<p>When the scan is done, you&#8217;ll see a list of everything Malwarebytes found \u2014 malware, adware, and potentially unwanted programs. Click the &#8220;<strong>Quarantine<\/strong>&#8221; button to remove all of them at once.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"844\" height=\"600\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM12.jpg\" alt=\"\" class=\"wp-image-285945\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM12.jpg 844w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM12-300x213.jpg 300w\" sizes=\"auto, (max-width: 844px) 100vw, 844px\" \/><\/figure>\n\n<p>Malwarebytes will now remove the malicious files and registry entries and move them safely into quarantine.<\/p>\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"842\" height=\"600\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM13.jpg\" alt=\"\" class=\"wp-image-285946\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM13.jpg 842w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM13-300x214.jpg 300w\" sizes=\"auto, (max-width: 842px) 100vw, 842px\" \/><\/figure><\/li>\n\n\n\n<li>\n  <p class=\"mwt_quick_overview\">Restart Your Computer<\/p>\n  <p>Some threats can only be fully removed after a reboot. If Malwarebytes asks you to restart, click <strong>Yes<\/strong>. Once you&#8217;re logged back in, Malwarebytes has finished removing the threats it found.<\/p>\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"844\" height=\"600\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM14.jpg\" alt=\"\" class=\"wp-image-285947\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM14.jpg 844w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2024\/05\/MBAM14-300x213.jpg 300w\" sizes=\"auto, (max-width: 844px) 100vw, 844px\" \/><\/figure><\/li>\n<\/ol>\n\n\n<p>That&#8217;s it \u2014 your Windows PC is now clean of trojans, adware, and other malware, and should be back to running smoothly.<\/p>\n\n\n<div class=\"mwt_download_box mwt_cta mwt_protect\"><div class=\"mwt_cta_head\"><img loading=\"lazy\" decoding=\"async\" class=\"mwt_product_icon_logo\" width=\"40\" height=\"40\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/Malwarebytes-LOGO.png\" alt=\"Malwarebytes logo\" title=\"\"><div><span class=\"mwt_cta_title\">Keep your PC protected<\/span><span class=\"mwt_cta_sub\">Stop the next infection before it starts<\/span><\/div><\/div><span class=\"mwt_protect_text\">If your antivirus let this threat through, it may not be enough on its own. Malwarebytes Premium adds real-time protection that blocks malware, ransomware, and malicious websites before they can infect your computer.<\/span><a class=\"mwt_cta_btn\" data-google-vignette=\"false\" href=\"https:\/\/malwaretips.com\/get\/malwarebytes-premium-final\" target=\"_blank\" rel=\"noopener sponsored\">See Malwarebytes Premium<\/a><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If you are still having problems with your computer after completing these instructions, then please follow one of the steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Run a computer scan with <strong><a href=\"https:\/\/malwaretips.com\/get\/esetonlinescanner\" target=\"_blank\" rel=\"noopener sponsored\" data-google-vignette=\"false\">ESET Online Scanner<\/a><\/strong><\/li><li>Ask for help in our <strong><a title=\"Malware Removal Assistance for Windows\" href=\"https:\/\/malwaretips.com\/forums\/windows-malware-removal-help-support.10\/\" target=\"_blank\" rel=\"noopener noreferrer\">Windows Malware Removal Help &amp; Support<\/a><\/strong> forum.<\/li><\/ul>\n\n\n<\/div>\n<div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"Malwarebytes for Mac\">\n\n<h3 id=\"mach3\" class=\"toch3\">Run a Malware Scan with Malwarebytes for Mac<\/h3>\n\n\n<p class=\"wp-block-paragraph\"><strong>Malwarebytes for Mac<\/strong> is a free on-demand scanner that removes the malware other security software tends to miss \u2014 adware, browser hijackers, and unwanted programs included. Cleaning an infected Mac with Malwarebytes has always been completely free, and it&#8217;s our go-to recommendation. Follow the steps below to scan and clean your Mac in just a few minutes.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\n<p class=\"mwt_quick_overview\">Download Malwarebytes for Mac<\/p>\n<p>Click the button below to download the latest version of <strong>Malwarebytes for Mac<\/strong>.<\/p>\n<div class=\"mwt_download_box mwt_cta\"><div class=\"mwt_cta_head\"><img loading=\"lazy\" decoding=\"async\" class=\"mwt_product_icon_logo\" width=\"40\" height=\"40\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/Malwarebytes-LOGO.png\" alt=\"Malwarebytes logo\" title=\"\"><div><span class=\"mwt_cta_title\">Malwarebytes Free for Mac<\/span><span class=\"mwt_cta_sub\">Scans and removes malware at no cost<\/span><\/div><\/div><a class=\"mwt_cta_btn\" data-google-vignette=\"false\" href=\"https:\/\/malwaretips.com\/download-malwarebytes-for-mac\" onclick=\"window.open(&#039;https:\/\/malwaretips.com\/get\/malwarebytes-mac&#039;,&#039;_blank&#039;,&#039;noopener&#039;);\">Download Malwarebytes<\/a><span class=\"mwt_cta_note\">Official installer for macOS. Your download starts right away.<\/span><a class=\"mwt_cta_more\" data-google-vignette=\"false\" href=\"https:\/\/malwaretips.com\/get\/malwarebytes-mac-premium\" target=\"_blank\" rel=\"noopener sponsored\">Want real-time protection? See Malwarebytes Premium<\/a><\/div>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Open the Malwarebytes setup file<\/p>\n<p>When the download finishes, open your <em>Downloads<\/em> folder and <strong>double-click the setup file<\/strong> to begin the installation.<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-98734 alignnone\" title=\"Double-click on setup file to install Malwarebytes\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer.jpg\" alt=\"Double-click on setup file to install Malwarebytes\" width=\"750\" height=\"424\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-300x170.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure><p><\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Follow the On-Screen Prompts to Install Malwarebytes<\/p>\n<p>The <em>Malwarebytes for Mac Installer<\/em> will guide you through a few quick screens. Click &#8220;<strong>Continue<\/strong>&#8221; and keep following the prompts until the installation completes.<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-98735 alignnone\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-1.jpg\" alt=\"Click Continue to install Malwarebytes for Mac\" width=\"750\" height=\"532\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-1.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-1-300x213.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure><p><\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-98736 alignnone\" title=\"Click again on Continue to install Malwarebytes for Mac for Mac\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-2.jpg\" alt=\"Click again on Continue to install Malwarebytes for Mac\" width=\"750\" height=\"531\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-2.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-2-300x212.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure><p><\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-98737 alignnone\" title=\"Click Install to install Malwarebytes on Mac\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-4.jpg\" alt=\"Click Install to install Malwarebytes on Mac\" width=\"750\" height=\"531\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-4.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Installer-Step-4-300x212.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure><p><\/p>\n<p>When the installation is complete, Malwarebytes opens to the <em>Welcome to Malwarebytes<\/em> screen. Click &#8220;<strong>Get started<\/strong>&#8220;.<\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Select &#8220;Personal Computer&#8221; or &#8220;Work Computer&#8221;<\/p>\n<p>Malwarebytes will ask what type of computer you&#8217;re installing it on. Click either <strong>Personal Computer<\/strong> or <strong>Work Computer<\/strong>, whichever applies.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-98740 alignnone\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Select-Personal-Computer.jpg\" alt=\"Select Personal Computer or Work Computer mac\" width=\"750\" height=\"537\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Select-Personal-Computer.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Select-Personal-Computer-300x215.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Start the Scan<\/p>\n<p>Click the &#8220;<strong>Scan<\/strong>&#8221; button. Malwarebytes will automatically update its detection database and begin checking your Mac for malware.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-98733 alignnone\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Click-Scan.jpg\" alt=\"Click on Scan button to start a system scan Mac\" width=\"750\" height=\"538\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Click-Scan.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Click-Scan-300x215.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Wait for the Scan to Finish<\/p>\n<p>Malwarebytes will scan your Mac for adware, browser hijackers, and other malicious programs. This can take a few minutes, so feel free to do something else \u2014 just check back occasionally to see the progress.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-98739 alignnone\" title=\"Wait for Malwarebytes for Mac to scan your computer\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Scanning-for-malware.jpg\" alt=\"Wait for Malwarebytes for Mac to scan for malware\" width=\"750\" height=\"536\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Scanning-for-malware.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Scanning-for-malware-300x214.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Quarantine the Detected Threats<\/p>\n<p>When the scan is done, you&#8217;ll see a list of everything Malwarebytes found. Click the &#8220;<strong>Quarantine<\/strong>&#8221; button to remove all the threats at once.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-98732 alignnone\" title=\"Review the malicious programs and click on Quarantine\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Click-Confirm.jpg\" alt=\"Review the malicious programs and click on Quarantine to remove malware\" width=\"750\" height=\"538\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Click-Confirm.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Click-Confirm-300x215.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<\/li>\n\n\n\n<li> <p class=\"mwt_quick_overview\">Restart Your Mac<\/p> <p>Malwarebytes will now remove all the malicious files it found. Some threats can only be fully removed after a reboot \u2014 if Malwarebytes asks you to restart, allow it. Once you&#8217;re logged back in, your Mac is clean.<br \/><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"536\" class=\"size-full wp-image-98738 alignnone\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Restart.jpg\" alt=\"Malwarebytes For Mac requesting to restart computer\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Restart.jpg 750w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Mac-Restart-300x214.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><br \/><\/p> <\/li>\n<\/ol>\n\n\n<p>That&#8217;s it \u2014 your Mac is now free of adware, rogue browser extensions, and other potentially harmful software.<\/p>\n\n\n<div class=\"mwt_download_box mwt_cta mwt_protect\"><div class=\"mwt_cta_head\"><img loading=\"lazy\" decoding=\"async\" class=\"mwt_product_icon_logo\" width=\"40\" height=\"40\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/Malwarebytes-LOGO.png\" alt=\"Malwarebytes logo\" title=\"\"><div><span class=\"mwt_cta_title\">Keep your Mac protected<\/span><span class=\"mwt_cta_sub\">Stop the next infection before it starts<\/span><\/div><\/div><span class=\"mwt_protect_text\">If your Mac got infected, its built-in protection may not be enough on its own. Malwarebytes Premium for Mac adds real-time protection that blocks malware and adware before they can infect your Mac.<\/span><a class=\"mwt_cta_btn\" data-google-vignette=\"false\" href=\"https:\/\/malwaretips.com\/get\/malwarebytes-mac-premium\" target=\"_blank\" rel=\"noopener sponsored\">See Malwarebytes Premium<\/a><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our <strong><a title=\"Mac Malware Removal Help &amp; Support\" href=\"https:\/\/malwaretips.com\/forums\/mac-malware-removal-help-support.183\/\" target=\"_blank\" rel=\"noopener noreferrer\">Mac Malware Removal Help &amp; Support<\/a><\/strong> forum.<\/p>\n\n\n<\/div>\n<div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"Malwarebytes for Android\">\n\n<h3 id=\"androidh3\" class=\"toch3\">Run a Malware Scan with Malwarebytes for Android<\/h3>\n\n<p>Malwarebytes for Android automatically detects and removes dangerous threats like malware and ransomware so you don&#8217;t have to worry about your most-used device being compromised. Aggressive detection of adware and potentially unwanted programs keeps your Android phone or tablet running smooth.<\/p>\n\n\n<ol class=\"wp-block-list\">\n<li>\n<p class=\"mwt_quick_overview\">Download Malwarebytes for Android.<\/p>\n<p>You can download <strong>Malwarebytes for Android<\/strong> by clicking the link below.<\/p>\n<div class=\"mwt_download_box mwt_cta\"><div class=\"mwt_cta_head\"><img loading=\"lazy\" decoding=\"async\" class=\"mwt_product_icon_logo\" width=\"40\" height=\"40\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/Malwarebytes-LOGO.png\" alt=\"Malwarebytes for Android logo\" title=\"\"><div><span class=\"mwt_cta_title\">Malwarebytes for Android<\/span><span class=\"mwt_cta_sub\">Scans your phone and removes malware at no cost<\/span><\/div><\/div><a class=\"mwt_cta_btn\" data-google-vignette=\"false\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=org.malwarebytes.antimalware\" target=\"_blank\" rel=\"noopener\">Get Malwarebytes for Android<\/a><span class=\"mwt_cta_note\">Opens Google Play in a new tab.<\/span><a class=\"mwt_cta_more\" data-google-vignette=\"false\" href=\"https:\/\/malwaretips.com\/get\/malwarebytes-android\" target=\"_blank\" rel=\"noopener sponsored\">Want real-time protection? See Malwarebytes Premium for Android<\/a><\/div>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Install Malwarebytes for Android on your phone.<\/p>\n<p>In the Google Play Store, tap &#8220;<strong>Install<\/strong>&#8221; to install Malwarebytes for Android on your device.<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-106940\" title=\"Tap Install to install Malwarebytes for Android\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Google-Play-App.jpg\" alt=\"Tap Install to install Malwarebytes for Android\" width=\"292\" height=\"580\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Google-Play-App.jpg 292w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Google-Play-App-151x300.jpg 151w\" sizes=\"auto, (max-width: 292px) 100vw, 292px\" \/><\/figure><p><\/p>\n<p>When the installation process has finished, tap &#8220;<strong>Open<\/strong>&#8221; to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-106941\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Open-App.jpg\" alt=\"Malwarebytes for Android - Open App\" width=\"292\" height=\"578\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Open-App.jpg 292w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Open-App-152x300.jpg 152w\" sizes=\"auto, (max-width: 292px) 100vw, 292px\" \/><\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Follow the on-screen prompts to complete the setup process<\/p>\n<p>When Malwarebytes will open, you will see the <em>Malwarebytes Setup Wizard<\/em> which will guide you through a series of permissions and other setup options.<br \/>This is the first of two screens that explain the difference between the Premium and Free versions. Swipe this screen to continue.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-106944\" title=\"Malwarebytes Setup Screen 1\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Setup-Wizard-1.jpg\" alt=\"Malwarebytes Setup Screen 1\" width=\"292\" height=\"577\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Setup-Wizard-1.jpg 292w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Setup-Wizard-1-152x300.jpg 152w\" sizes=\"auto, (max-width: 292px) 100vw, 292px\" \/><br \/>Tap on &#8220;<strong>Got it<\/strong>&#8221; to proceed to the next step.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-106945\" title=\"Malwarebytes Setup Screen 2\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Setup-Wizard-2.jpg\" alt=\"Malwarebytes Setup Screen 2\" width=\"292\" height=\"580\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Setup-Wizard-2.jpg 292w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Setup-Wizard-2-151x300.jpg 151w\" sizes=\"auto, (max-width: 292px) 100vw, 292px\" \/><br \/>Malwarebytes for Android will now ask for a set of permissions that are required to scan your device and protect it from malware. Tap on &#8220;<strong>Give permission<\/strong>&#8221; to continue.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-106946\" title=\"Malwarebytes Setup Screen 3\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Setup-Wizard-3.jpg\" alt=\"Malwarebytes Setup Screen 3\" width=\"292\" height=\"570\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Setup-Wizard-3.jpg 292w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Setup-Wizard-3-154x300.jpg 154w\" sizes=\"auto, (max-width: 292px) 100vw, 292px\" \/><br \/>Tap on &#8220;Allow&#8221; to permit Malwarebytes to access the files on your phone.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-106947\" title=\"Malwarebytes Setup Screen 4\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Setup-Wizard-7.jpg\" alt=\"Malwarebytes Setup Screen 4\" width=\"292\" height=\"573\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Setup-Wizard-7.jpg 292w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Setup-Wizard-7-153x300.jpg 153w\" sizes=\"auto, (max-width: 292px) 100vw, 292px\" \/><\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Update database and run a scan with Malwarebytes for Android<\/p>\n<p>You will now be prompted to update the Malwarebytes database and run a full system scan.<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-106939\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Fix-Issues.jpg\" alt=\"Malwarebytes fix issue\" width=\"292\" height=\"579\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Fix-Issues.jpg 292w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Fix-Issues-151x300.jpg 151w\" sizes=\"auto, (max-width: 292px) 100vw, 292px\" \/><\/figure><p><\/p>\n<p>Click on &#8220;<strong>Update database<\/strong>&#8221; to update the Malwarebytes for Android definitions to the latest version, then click on &#8220;<strong>Run full scan<\/strong>&#8221; to perform a system scan.<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-106948\" title=\"Update database and run Malwarebytes scan\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Update-Run-Scan.jpg\" alt=\"Update database and run Malwarebytes scan on phone\" width=\"291\" height=\"575\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Update-Run-Scan.jpg 291w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Update-Run-Scan-152x300.jpg 152w\" sizes=\"auto, (max-width: 291px) 100vw, 291px\" \/><\/figure><p><\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Wait for the Malwarebytes scan to complete.<\/p>\n<p>Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-106943\" title=\"Malwarebytes scanning phone for malware\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Scanning-for-Malware.jpg\" alt=\"Malwarebytes scanning Android for Vmalware\" width=\"292\" height=\"579\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Scanning-for-Malware.jpg 292w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Scanning-for-Malware-151x300.jpg 151w\" sizes=\"auto, (max-width: 292px) 100vw, 292px\" \/><\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Click on &#8220;Remove Selected&#8221;.<\/p>\n<p>When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes for Android has detected. To remove the malicious apps that Malwarebytes has found, tap on the &#8220;<strong>Remove Selected<\/strong>&#8221; button.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-106942\" title=\"Tap on the Remove button to get rid of malware\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Removing-Malware.jpg\" alt=\"Remove malware from your phone\" width=\"760\" height=\"600\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Removing-Malware.jpg 760w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2020\/05\/Malwarebytes-for-Android-Removing-Malware-300x237.jpg 300w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\" \/><\/p>\n<\/li>\n\n\n\n<li>\n<p class=\"mwt_quick_overview\">Restart your phone.<\/p>\n<p>Malwarebytes for Android will now remove all the malicious apps that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your device.<\/p>\n<\/li>\n<\/ol>\n\n\n<hr \/>\n\n<p>That&#8217;s it \u2014 your Android phone is now clean \u2014 no more malicious apps, adware, or browser redirects.<\/p>\n\n\n<div class=\"mwt_download_box mwt_cta mwt_protect\"><div class=\"mwt_cta_head\"><img loading=\"lazy\" decoding=\"async\" class=\"mwt_product_icon_logo\" width=\"40\" height=\"40\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/Malwarebytes-LOGO.png\" alt=\"Malwarebytes logo\" title=\"\"><div><span class=\"mwt_cta_title\">Keep your phone protected<\/span><span class=\"mwt_cta_sub\">Stop the next infection before it starts<\/span><\/div><\/div><span class=\"mwt_protect_text\">Malwarebytes for Android Premium adds real-time protection that blocks malicious apps and scam links before they can harm your phone.<\/span><a class=\"mwt_cta_btn\" data-google-vignette=\"false\" href=\"https:\/\/malwaretips.com\/get\/malwarebytes-android\" target=\"_blank\" rel=\"noopener sponsored\">See Malwarebytes for Android<\/a><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If you are still having problems with your phone after completing these instructions, then please follow one of the steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Restore your phone to factory settings by going to <em>Settings &gt; General management &gt; Reset &gt; Factory data reset.<\/em><\/li><li>Ask for help in our <strong><a title=\"Mobile Malware Removal Help &amp; Support\" href=\"https:\/\/malwaretips.com\/forums\/mobile-malware-removal-help-support.165\/\" target=\"_blank\" rel=\"noopener noreferrer\">Mobile Malware Removal Help &amp; Support<\/a><\/strong> forum.<\/li><\/ul>\n\n\n<\/div><\/div><\/div>\n\n<h3>Stay Protected: Block Ads and Malicious Sites<\/h3>\n\n<p>Now that your device is clean, keep it that way. Most infections start with a malicious ad or a fake download button \u2014 so blocking them at the source is your best defense.<\/p>\n\n<p>We recommend <a href=\"https:\/\/adguard.com\/?aid=29616\" target=\"_blank\" rel=\"sponsored nofollow noopener noreferrer\"><strong>AdGuard<\/strong><\/a>, which blocks malicious ads, phishing pages, and dangerous redirects before they can reach you.<\/p>\n\n<p>\ud83d\udc49 <a href=\"https:\/\/adguard.com\/?aid=29616\" target=\"_blank\" rel=\"sponsored nofollow noopener noreferrer\"><strong>Download AdGuard and browse safely<\/strong><\/a><\/p>\n<p>Use the scan block if suspicious software ran or remote access was granted. Merely receiving this refund email does not establish that your device contains malware.<\/p>\n<h2>What to Tell the Bank When You Call<\/h2>\n<p>A clear description helps the bank choose the right response. Begin with what happened rather than trying to give the incident a perfect technical name.<\/p>\n<p>For example, say you opened a merchant-refund message, followed its link, and entered a banking password. Add whether you supplied a code or card details.<\/p>\n<p>Give the approximate time and explain which device was involved. If someone later called or requested remote access, include that part of the sequence.<\/p>\n<p>Keep your genuine dispute reference available if you have one. The bank can distinguish that case from the fraudulent message borrowing its subject.<\/p>\n<p>Ask what protective actions have been completed and what you still need to do. Write down any case reference and the next contact route.<\/p>\n<p>If you sent money, identify the method, recipient, and time. Different payment methods have different processes, and prompt reporting can matter.<\/p>\n<p>Do not rely on the scam email&#8217;s assertion that the bank finished an investigation. Ask about the status shown in the bank&#8217;s actual records.<\/p>\n<h2>Keeping Evidence Without Reopening the Trap<\/h2>\n<p>Preserve the original email where possible, including its header information. A forwarded screenshot may hide the sender and routing details useful to an investigator.<\/p>\n<p>Save the destination address as text without making it a public clickable recommendation. You do not need to load the page again to record it.<\/p>\n<p>Keep a private list of the information you entered. Separate credentials, card data, identification details, and anything a later caller requested.<\/p>\n<p>A password does not belong in that report. Record that it was exposed and the account concerned, without writing the secret itself.<\/p>\n<p>Store financial statements and identity documents securely. Share them only through a bank or authority&#8217;s established secure process when requested.<\/p>\n<p>If you warned someone else by forwarding the message, tell them not to use the original button. A warning can accidentally pass along the working lure.<\/p>\n<h2>Checking a Real Refund After the Scare<\/h2>\n<p>The fraudulent email does not settle whether your genuine merchant dispute was approved, denied, or remains open. Return to that case separately.<\/p>\n<p>Check the account record and statement for any credit. Ask the bank to explain unfamiliar entries rather than interpreting the scammer&#8217;s message as confirmation.<\/p>\n<p>A later email matching the topic may deserve the same independent check. One fraud report does not authenticate every follow-up message in the inbox.<\/p>\n<p>Enable account alerts that help you notice important activity. Keep contact details current through the genuine banking service, not through an emailed correction form.<\/p>\n<p>If you find a message you believe is genuine, you can still reach the same information through the app or support. Verification does not require the email&#8217;s shortcut.<\/p>\n<h2>Frequently Asked Questions<\/h2>\n<h3>Is the merchant charges refund email from Bank of America?<\/h3>\n<p>The reported approval message is a phishing impersonation. Check any genuine merchant dispute through Bank of America&#8217;s app, website, or the number on your card.<\/p>\n<h3>Does mentioning Medallia make the email legitimate?<\/h3>\n<p>No. A real company name in a footer does not authenticate the sender. The survey wording also conflicts with this message&#8217;s request to accept a financial approval.<\/p>\n<h3>What if I really am waiting for a refund?<\/h3>\n<p>Check the actual case directly. A matching topic can be a coincidence and does not establish that the email&#8217;s button belongs to the bank.<\/p>\n<h3>Am I infected if I only opened the message?<\/h3>\n<p>The email&#8217;s existence does not prove infection. Device cleanup becomes relevant if you executed suspicious software, granted remote access, or have a security finding.<\/p>\n<h3>What should I do after entering a banking password?<\/h3>\n<p>Contact the bank immediately through a trusted route and change the affected access from a safe device. Report any additional codes or information disclosed.<\/p>\n<h3>Should I pay a processing fee to receive the refund?<\/h3>\n<p>Do not pay the sender of this fake message. Ask the bank what your real claim requires and report any request to transfer money.<\/p>\n<h2>The Bottom Line<\/h2>\n<p>Do not use the approval button in this Bank of America merchant-refund email. Its borrowed branding and contradictory survey footer do not authenticate a banking request.<\/p>\n<p>Check the claim directly with the bank. If you entered information or paid, report exactly what happened and secure the affected access promptly.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>An email says Bank of America has approved a refund for merchant charges. For anyone waiting on a dispute, that sounds like the update they wanted. The invitation to review an approval looks simple. Before &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"Bank of America Merchant Refund Email Scam: Fake Claim Approval Exposed\" class=\"read-more button\" href=\"https:\/\/malwaretips.com\/blogs\/bank-of-america-merchant-charges-refund-email-scam\/#more-426999\" aria-label=\"Read more about Bank of America Merchant Refund Email Scam: Fake Claim Approval Exposed\">Read more<\/a><\/p>\n","protected":false},"author":51,"featured_media":427000,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[],"class_list":["post-426999","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-scam-reports","masonry-post","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50","resize-featured-image"],"_links":{"self":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts\/426999","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/users\/51"}],"replies":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/comments?post=426999"}],"version-history":[{"count":2,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts\/426999\/revisions"}],"predecessor-version":[{"id":427026,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts\/426999\/revisions\/427026"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/media\/427000"}],"wp:attachment":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/media?parent=426999"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/categories?post=426999"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/tags?post=426999"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}