{"id":50960,"date":"2016-05-10T04:52:06","date_gmt":"2016-05-10T04:52:06","guid":{"rendered":"https:\/\/malwaretips.com\/blogs\/?p=50960"},"modified":"2016-05-10T04:52:06","modified_gmt":"2016-05-10T04:52:06","slug":"remove-call-certified-microsoft-technicians-virus","status":"publish","type":"post","link":"https:\/\/malwaretips.com\/blogs\/remove-call-certified-microsoft-technicians-virus\/","title":{"rendered":"Remove &#8220;Call certified Microsoft technicians&#8221; (Support Scam)"},"content":{"rendered":"<p>If you are seeing random pop-up ads with the <strong>&#8220;Please call certified Microsoft technicians at [phone number]&#8221;<\/strong> alert, then your computer is infected with an adware or a potentially unwanted program.<br \/>\nThe &#8220;Call certified Microsoft technicians&#8221;\u00a0is a deceptive pop-up that displays fake security alerts, which are designed to scare people into calling a remote tech support phone number (eg: 1-844-208-3526).<br \/>\n<img decoding=\"async\" class=\"aligncenter size-full wp-image-50961\" title=\"Call certified Microsoft technicians Scam\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/05\/Call-certified-Microsoft-technicians-Scam.jpg\" alt=\"Call certified Microsoft technicians adware\" width=\"570\" height=\"403\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/05\/Call-certified-Microsoft-technicians-Scam.jpg 570w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/05\/Call-certified-Microsoft-technicians-Scam-300x212.jpg 300w\" sizes=\"(max-width: 570px) 100vw, 570px\" \/><br \/>\nThese <em>Call certified Microsoft technicians<\/em> alerts are shown in such a way as to trick the user into thinking their computer has crashed or that a virus has been detected on the computer. It does this to try and scare the infected user into calling one of the listed numbers (1-844-208-3526) in order to receive support. In reality, though, they will only be greeted with people who are trying to sell them unneeded support contracts and services.<\/p><div id=\"mwtad3175348918\" class=\"gas_fallback-ad_309684--placement_360520\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3957935887\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p>The &#8220;Call certified Microsoft technicians&#8221; pop-up ads are caused by an adware program, which is distributed through various monetization platforms during installation.\u00a0When this malicious program is installed, a &#8220;Call certified Microsoft technicians&#8221; advertisements will randomly pop-up. The fake &#8220;Call certified Microsoft technicians&#8221; pop-up will have this message:<\/p>\n<blockquote><p>A Critical Error has occurred. Please call certified Microsoft technicians<br \/>\nat 1-844-208-3526 to prevent permanent damage to your system Please follow these steps: Do not shut down or restart your system until you have called a certified Microsoft technician. A full diagnosis is required in order to fully resolve any hardware or software issues. If this is a new installation, please inform the support representative. A Critical Error has occurred. Please call certified Microsoft technicians<br \/>\nat 1-844-208-3526 to prevent permanent damage to your system Technical information: ****STOP: 0x00000054 (0x68697320, 0x00000069, 0x73206661, 0x00006B6f)<\/p><\/blockquote>\n<p>These &#8220;Call certified Microsoft technicians&#8221; are designed to scare you into thinking that your computer is infected so that you will call the number listed in the fake security alert. Once you call the number, the salesperson will try to convince you that your computer has a problem and that you should purchase a support contract to fix it. This is a complete scam and you should not purchase anything from numbers listed in alerts.<\/p><div id=\"mwtad658630366\" class=\"gas_fallback-ad_381396-ad_309691-placement_360566\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"1471373341\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p>You should <strong>always pay attention when installing software<\/strong> because often, a software installer includes optional installs, such as this Call certified Microsoft technicians adware. Be very careful what you agree to install.<br \/>\n<strong>Always opt for the custom installation<\/strong> and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don\u2019t trust.<\/p>\n<div id=\"mwtad172038197\" class=\"gas_fallback-ad_309746-ad_309691-placement_360521\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"4456629336\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 style=\"text-align: center;\"><span style=\"text-decoration: underline;\">How to remove Call certified Microsoft technicians pop-up ads (Virus Removal Guide)<\/span><\/h2>\n<p style=\"text-align: center;\">This page is a comprehensive guide which will remove &#8220;Call certified Microsoft technicians pop-ups&#8221; and other adware that may be installed on your machine.<\/p>\n<p>Please perform all the steps in the correct order. If you have any questions or doubt at any point, <strong>STOP<\/strong> and <a href=\"https:\/\/malwaretips.com\/forums\/malware-removal-assistance.10\/\" target=\"_blank\"><strong>ask for our assistance<\/strong><\/a>.<\/p><div id=\"mwtad4110623089\" class=\"gas_fallback-ad_309686-ad_309691-placement_360569\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"6935453015\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p style=\"text-align: center;\"><a href=\"#malwarebytes\"><strong>STEP 1<\/strong>: Remove Call certified Microsoft technicians pop-up virus with Malwarebytes Anti-Malware<\/a><br \/>\n<a href=\"#adwcleaner\"><strong>STEP 2<\/strong>: Remove Call certified Microsoft technicians adware with AdwCleaner<\/a><br \/>\n<a href=\"#hitmanpro\"><strong>STEP 3<\/strong>: Double-check for Call certified Microsoft technicians malware with HitmanPro<\/a><br \/>\n<a href=\"#zemana\"><strong>(Optional) STEP 4<\/strong>: Remove Call certified Microsoft technicians pop-ups with Zemana AntiMalware<\/a><\/p>\n<hr \/>\n<div style=\"margin: 5px; padding: 10px; border-left: solid 3px #FFAE20;\">If you are using an <strong>Apple Mac OS X<\/strong> operating system, please follow this <em><a href=\"https:\/\/malwaretips.com\/blogs\/remove-mac-os-x-virus\/\" target=\"_blank\">Remove virus from Apple Mac OS X (Pop-up Ads and Adware)<\/a>\u00a0<\/em>guide to remove Call certified Microsoft technicians pop-up ads<\/div>\n<div style=\"margin: 5px; padding: 10px; border-left: 3px solid #390;\">\n<h3>OPTIONAL: Remove the Call certified Microsoft technicians pop-up<\/h3>\n<p>This step needs to be performed only if the malicious pop-ups will not allow you to perform the below steps.<br \/>\nStart your computer in Safe Mode with Networking:<\/p>\n<ol>\n<li>Remove all floppy disks, CDs, and DVDs from your computer, and then <strong>restart your computer<\/strong>.<\/li>\n<li>When the computer starts you will see your computer&#8217;s hardware being listed. When you see this information start to gently tap the <strong>F8 key<\/strong> repeatedly until you are presented with the Windows XP, Vista or 7 <strong>Advanced Boot Options<\/strong>.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-50962 alignnone\" title=\"Press Windows F8 key when booting up computer\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/05\/F8-key.png\" alt=\"Windows F8 key\" width=\"410\" height=\"209\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/05\/F8-key.png 410w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/05\/F8-key-300x153.png 300w\" sizes=\"(max-width: 410px) 100vw, 410px\" \/><br \/>\nIf you are using <strong>Windows 8<\/strong> or <strong>Windows 10<\/strong>, press the <strong>Windows key + C<\/strong>, and then click <strong>Settings<\/strong>. Click <strong>Power<\/strong>, <strong>hold down Shift<\/strong> on your keyboard and click <strong>Restart<\/strong>, then click on <strong>Troubleshoot<\/strong> and select <strong>Advanced options<\/strong>. In the <strong>Advanced Options<\/strong> screen, select <strong>Startup Settings<\/strong>, then click on <strong>Restart<\/strong>.<\/li>\n<li>If you are using Windows XP, Vista or 7 in the <em>Advanced Boot Options<\/em> screen, use the arrow keys to <strong>highlight Safe Mode with Networking<\/strong> , and then <strong>press ENTER<\/strong>.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-50963 alignnone\" title=\"Select Safe Mode with Networking and press Enter\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/05\/safemode.jpg\" alt=\"Safe Mode with Networking screen\" width=\"539\" height=\"292\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/05\/safemode.jpg 539w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/05\/safemode-300x163.jpg 300w\" sizes=\"(max-width: 539px) 100vw, 539px\" \/><br \/>\nIf you are using <strong>Windows 8 or Windows 10<\/strong>, <strong>press 5<\/strong>\u00a0on your keyboard to <strong>Enable Safe Mode with Networking<\/strong>.<br \/>\nWindows will start in Safe Mode with Networking.<\/li>\n<\/ol>\n<\/div>\n<hr \/>\n<div id=\"mwtad2507741005\" class=\"gas_fallback-ad_309747-ad_309691-placement_360587\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"9589536513\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 id=\"malwarebytes\">STEP 1: Remove &#8220;Call certified Microsoft technicians&#8221; pop-up virus with Malwarebytes Anti-Malware<\/h2>\n<p>Malwarebytes Anti-Malware Free uses industry-leading technology to detect and remove all traces of malware, including worms, Trojans, rootkits, rogues, dialers, spyware, and more.<br \/>\nIt is important to note that Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts.<\/p>\n<ol>\n<li>You can download <strong>download Malwarebytes Anti-Malware<\/strong>\u00a0from the below link.<br \/>\n<strong><a href=\"https:\/\/malwaretips.com\/blogs\/downloads-malwarebytes-for-windows\/\" target=\"_blank\" rel=\"noopener noreferrer\">MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK<\/a> <\/strong><em>(This link will open a new web page from where you can download &#8220;Malwarebytes Anti-Malware Free&#8221;)<\/em><\/li>\n<li>Once downloaded, close all programs, then double-click on the icon on your desktop named &#8220;<em>mbam-setup&#8221;<\/em> to start the installation of Malwarebytes Anti-Malware.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38277\" title=\"Double-click on the mbam-setup to install Malwarebytes\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Setup.jpg\" alt=\"Start Malwarebytes Anti-Malware setup\" width=\"107\" height=\"107\" \/><br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-18096\" title=\"User Account Control icon\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2014\/02\/UAC-prompt.jpg\" alt=\"Picture of User Account Control\" width=\"13\" height=\"16\" \/> You may be presented with a User Account Control dialog asking you if you want to run this file. If this happens, you should click \u201c<em>Yes<\/em>\u201d to continue with the installation.<\/li>\n<li>When the installation begins, you will see the <em>Malwarebytes Anti-Malware Setup Wizard<\/em> which will guide you through the installation process.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38272\" title=\"Malwarebytes Anti-Malware Setup Wizard\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Installer.jpg\" alt=\"Malwarebytes Anti-Malware Installer\" width=\"550\" height=\"424\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Installer.jpg 550w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Installer-300x231.jpg 300w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/><br \/>\nTo install Malwarebytes Anti-Malware on your machine, <em>keep following the prompts<\/em> by clicking the &#8220;<strong>Next<\/strong>&#8221; button.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38271\" title=\"Malwarebytes Anti-Malware Final Setup Screen\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Final-Screen.jpg\" alt=\"Malwarebytes Anti-Malware final screen\" width=\"544\" height=\"420\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Final-Screen.jpg 544w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Final-Screen-300x232.jpg 300w\" sizes=\"(max-width: 544px) 100vw, 544px\" \/><\/li>\n<li>Once installed, Malwarebytes Anti-Malware will automatically start and you will see a message stating that you should update the program, and that a scan has never been run on your system. To start a system scan you can click on the &#8220;<strong>Scan\u00a0Now<\/strong>&#8221; button.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38275\" title=\"Click on the Scan Now button to scan with Malwarebytes\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Scan.jpg\" alt=\"Malwarebytes Anti-Malware Scan Now\" width=\"661\" height=\"440\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Scan.jpg 661w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Scan-300x200.jpg 300w\" sizes=\"(max-width: 661px) 100vw, 661px\" \/><\/li>\n<li>Malwarebytes Anti-Malware will now start scanning your computer for malware. When Malwarebytes Anti-Malware is scanning it will look like the image below.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38276\" title=\"Malwarebytes Anti-Malware while performing a scan\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Scanning-For-Malware.jpg\" alt=\"Malwarebytes Anti-Malware Scanning for Malware\" width=\"662\" height=\"444\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Scanning-For-Malware.jpg 662w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Scanning-For-Malware-300x201.jpg 300w\" sizes=\"(max-width: 662px) 100vw, 662px\" \/><\/li>\n<li>When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes Anti-Malware has detected. To remove the malicious programs that Malwarebytes Anti-malware has found, click on the &#8220;<strong>Remove Selected<\/strong>&#8221; button.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38273\" title=\"Click on Remove Selected to remove malware\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Removing-Malware.jpg\" alt=\"Remove the malware that Malwarebytes Anti-Malware has detected\" width=\"648\" height=\"424\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Removing-Malware.jpg 648w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Removing-Malware-300x196.jpg 300w\" sizes=\"(max-width: 648px) 100vw, 648px\" \/><br \/>\nPlease note that the infections found may be different than what is shown in the image.<\/li>\n<li>Malwarebytes Anti-Malware will now quarantine all the malicious files and registry keys that it has found. When removing the files, Malwarebytes Anti-Malware may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot your computer, please allow it to do so.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38274\" title=\"Malwarebytes Anti-Malware asking to restart PC\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Restart-PC.jpg\" alt=\"Malwarebytes Anti-Malware asking to restart PC\" width=\"639\" height=\"420\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Restart-PC.jpg 639w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Restart-PC-300x197.jpg 300w\" sizes=\"(max-width: 639px) 100vw, 639px\" \/><br \/>\nAfter your computer will restart, you should open Malwarebytes Anti-Malware and perform another &#8220;<em>Threat Scan<\/em>&#8221; scan to verify that there are no remaining threats<\/li>\n<\/ol>\n<hr \/>\n<div id=\"mwtad4180123415\" class=\"gas_fallback-ad_309748-ad_309691-placement_360588\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3906789406\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 id=\"adwcleaner\">STEP 2: Remove &#8220;Call certified Microsoft technicians&#8221; adware with AdwCleaner<\/h2>\n<p>The AdwCleaner utility will scan your computer and web browser for the adware and unwanted browser extensions, that may have been installed on your computer without your knowledge.<\/p><div id=\"mwtad3802021046\" class=\"gas_fallback-ad_381401-ad_309691-placement_360573\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"5315249587\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<ol>\n<li>You can download <strong>AdwCleaner<\/strong> from the below link.<br \/>\n<strong><a href=\"https:\/\/toolslib.net\/downloads\/viewdownload\/1-adwcleaner\/\" target=\"_blank\" rel=\"noopener\">ADWCLEANER DOWNLOAD LINK<\/a><\/strong>\u00a0(<em>This link will open a new web page from where you can download &#8220;AdwCleaner&#8221;<\/em>)<\/li>\n<li>Before starting AdwCleaner,\u00a0close your\u00a0web\u00a0browser, then <strong>double-click on the AdwCleaner icon<\/strong>.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38260\" title=\"Double-click on the AdwCleaner Icon\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Adwcleaner-Icon.jpg\" alt=\"Start AdwCleaner\" width=\"167\" height=\"143\" \/><br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-18096\" title=\"User Account Control icon\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2014\/02\/UAC-prompt.jpg\" alt=\"Picture of User Account Control\" width=\"13\" height=\"16\" \/> If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.<\/li>\n<li>When the AdwCleaner program will open, click on the &#8220;<strong>Scan<\/strong>&#8221; button as shown below.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38262\" title=\"Click on Scan button to search for adware\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Adwcleaner-Scan.jpg\" alt=\"AdwCleaner Scan button\" width=\"565\" height=\"591\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Adwcleaner-Scan.jpg 565w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Adwcleaner-Scan-287x300.jpg 287w\" sizes=\"(max-width: 565px) 100vw, 565px\" \/><br \/>\nAdwCleaner will now start to search for adware and other\u00a0malicious files that may\u00a0be installed on your computer.<\/li>\n<li>To remove the malicious files that were detected in the previous step, please click on the &#8220;<strong>Cleaning<\/strong>&#8221; button.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38259\" title=\"Click on the Cleaning button to remove adware\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Adwcleaner-Clean.jpg\" alt=\"Remove Call certified Microsoft technicians adware with AdwCleaner\" width=\"569\" height=\"587\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Adwcleaner-Clean.jpg 569w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Adwcleaner-Clean-291x300.jpg 291w\" sizes=\"(max-width: 569px) 100vw, 569px\" \/><\/li>\n<li>AdwCleaner will prompt you to save any open files or documents,\u00a0as the program will need to reboot the computer to complete the cleaning process. Please do so, and then click on the &#8220;<strong>OK<\/strong>&#8221; button.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38261\" title=\"Save your documents then click on the OK button\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Adwcleaner-Removing-Malware.jpg\" alt=\"AdwCleaner removing adware\" width=\"566\" height=\"438\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Adwcleaner-Removing-Malware.jpg 566w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Adwcleaner-Removing-Malware-300x232.jpg 300w\" sizes=\"(max-width: 566px) 100vw, 566px\" \/><br \/>\nWhen your computer reboots and you are logged in, AdwCleaner will automatically open a log file that contains the files, registry keys, and programs that were removed from your computer.<\/li>\n<\/ol>\n<hr \/>\n<div id=\"mwtad2834372484\" class=\"gas_fallback-ad_318930-ad_309691-placement_360589\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3818335085\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 id=\"hitmanpro\">STEP 3: Double-check for the &#8220;Call certified Microsoft technicians&#8221; malware with HitmanPro<\/h2>\n<p>HitmanPro is a second opinion scanner, designed to rescue your computer from malware (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security measures you have taken (such as anti-virus software, firewalls, etc.). HitmanPro is designed to work alongside existing security programs without any conflicts. It scans the computer quickly (less than 5 minutes) and does not slow down the computer.<\/p>\n<ol>\n<li>You can download <strong>HitmanPro<\/strong> from the below link:<br \/>\n<a href=\"https:\/\/malwaretips.com\/blogs\/downloads-hitmanpro\/\" target=\"_blank\" rel=\"noopener noreferrer\"> <strong>HITMANPRO DOWNLOAD LINK<\/strong><\/a> <em>(This link will open a new web page from where you can download &#8220;HitmanPro&#8221;)<\/em><\/li>\n<li>Double-click on the file named &#8220;<strong>HitmanPro.exe<\/strong>&#8221; (for 32-bit versions of Windows) or &#8220;<strong>HitmanPro_x64.exe<\/strong>&#8221; (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38264\" title=\"HitmanPro startup screen\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Installer.jpg\" alt=\"HitmanPro Installer\" width=\"635\" height=\"501\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Installer.jpg 635w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Installer-300x237.jpg 300w\" sizes=\"(max-width: 635px) 100vw, 635px\" \/><br \/>\nClick on the &#8220;<strong>Next<\/strong>&#8221; button, to install HitmanPro on your computer.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38267\" title=\"itmanPro installation options (Click Next)\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Start-Scan.jpg\" alt=\"itmanPro while installing on PC\" width=\"641\" height=\"513\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Start-Scan.jpg 641w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Start-Scan-300x240.jpg 300w\" sizes=\"(max-width: 641px) 100vw, 641px\" \/><\/li>\n<li>HitmanPro will now begin to scan your computer for malicious files.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38265\" title=\"HitmanPro scanning for malware\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Scan.jpg\" alt=\"HitmanPro scanning\" width=\"636\" height=\"507\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Scan.jpg 636w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Scan-300x239.jpg 300w\" sizes=\"(max-width: 636px) 100vw, 636px\" \/><\/li>\n<li>When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the &#8220;<strong>Next<\/strong>&#8221; button, to remove malware.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38266\" title=\"HitmanPro scan results (Click Next)\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Scan-Results.jpg\" alt=\"HitmanPro detected malware\" width=\"642\" height=\"514\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Scan-Results.jpg 642w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Scan-Results-300x240.jpg 300w\" sizes=\"(max-width: 642px) 100vw, 642px\" \/><\/li>\n<li>Click on the &#8220;<strong>Activate free license<\/strong>&#8221; button to begin the <strong>free 30 days trial<\/strong>, and remove all the malicious files from your computer.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38263\" title=\"Click on the Activate free license button\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Activate-Free-License.jpg\" alt=\"Remove malware with HitmanPro\" width=\"631\" height=\"503\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Activate-Free-License.jpg 631w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Activate-Free-License-300x239.jpg 300w\" sizes=\"(max-width: 631px) 100vw, 631px\" \/><\/li>\n<\/ol>\n<hr \/>\n<div id=\"mwtad593838048\" class=\"gas_fallback-ad_381388-ad_309691-placement_381390\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3191649120\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 id=\"zemana\">(Optional) STEP 4: Remove &#8220;Call certified Microsoft technicians&#8221; pop-ups with Zemana AntiMalware<\/h2>\n<ol>\n<li>You can download <strong>Zemana AntiMalware<\/strong> from the below link:<br \/>\n<a href=\"https:\/\/secure.avangate.com\/affiliate.php?ACCOUNT=ZEMANADO&amp;AFFILIATE=76886&amp;PATH=https%3A%2F%2Fwww.zemana.com%2FAntiMalwareFree\" target=\"_blank\" rel=\"noopener noreferrer\"> <strong>ZEMANA ANTIMALWARE DOWNLOAD LINK<\/strong><\/a> <em>(This link will open a new web page from where you can download &#8220;Zemana AntiMalware&#8221;)<\/em><\/li>\n<li>Double-click on the file named &#8220;Zemana.AntiMalware.Setup.exe&#8221; to install Zemana AntiMalware on your computer. When the program starts you will be presented with the start screen as seen below.<br \/>\n<img decoding=\"async\" class=\" size-full wp-image-41730 alignnone\" title=\"Zemana AntiMalware language setup\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zenama-English.jpg\" alt=\"Zemana AntiMalware English Setup\" width=\"377\" height=\"199\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zenama-English.jpg 377w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zenama-English-300x158.jpg 300w\" sizes=\"(max-width: 377px) 100vw, 377px\" \/><br \/>\nClick on the &#8220;<strong>Next<\/strong>&#8221; button, to install Zemana AntiMalware on your computer.<br \/>\n<img decoding=\"async\" class=\" size-full wp-image-41729 alignnone\" title=\"Zemana AntiMalware Setup screen\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Setup.jpg\" alt=\"Zemana AntiMalware Setup\" width=\"527\" height=\"411\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Setup.jpg 527w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Setup-300x234.jpg 300w\" sizes=\"(max-width: 527px) 100vw, 527px\" \/><\/li>\n<li>When Zemana AntiMalware will start, click on the &#8220;<strong>Scan<\/strong>&#8221; button.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-41728\" title=\"Start a Zemana AntiMalware Scan\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Scan.jpg\" alt=\"Zemana AntiMalware Scan\" width=\"755\" height=\"509\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Scan.jpg 755w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Scan-300x202.jpg 300w\" sizes=\"(max-width: 755px) 100vw, 755px\" \/><\/li>\n<li>Zemana AntiMalware will now scan computer for any malicious files. This process can take up to 10 minutes.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-41724\" title=\"Zemana AntiMalware scanning for malware\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Detection.jpg\" alt=\"Zemana AntiMalware Detecting malware\" width=\"749\" height=\"512\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Detection.jpg 749w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Detection-300x205.jpg 300w\" sizes=\"(max-width: 749px) 100vw, 749px\" \/><\/li>\n<li>When Zemana AntiMalware has finished it will display a list of all the malware that the program found. Click on the &#8220;<strong>Next<\/strong>&#8221; button, to remove the malicious files from your computer.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-41727\" title=\"Click Next to remove malware found by Zemana AntiMalware\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Removal.jpg\" alt=\"Zemana AntiMalware Removal\" width=\"747\" height=\"506\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Removal.jpg 747w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Removal-300x203.jpg 300w\" sizes=\"(max-width: 747px) 100vw, 747px\" \/><\/li>\n<li>Zemana AntiMalware will now remove all the detected malicious files, and at the end a system reboot may be required to remove all traces of malware.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-41726\" title=\"Click on the Reboot button to remove malware\" src=\"\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Reboot.jpg\" alt=\"Zemana AntiMalware Reboot\" width=\"749\" height=\"501\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Reboot.jpg 749w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Reboot-300x201.jpg 300w\" sizes=\"(max-width: 749px) 100vw, 749px\" \/><\/li>\n<\/ol>\n<hr \/>\n<p>Your computer should now be free of the &#8220;Call certified Microsoft technicians&#8221; Support Scam.<\/p>\n<p>If you are still experiencing problems while trying to remove &#8220;Call certified Microsoft technicians&#8221; pop-ups\u00a0from your machine, please do one of the following:<\/p><div id=\"mwtad1022608368\" class=\"gas_fallback-ad_381404-ad_309691-placement_381406\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"8735619847\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<ul>\n<li>Run a system scan with <strong><a href=\"https:\/\/malwaretips.com\/blogs\/downloads-emsisoft-emergency-kit\/\" target=\"_blank\">Emsisoft Emergency Kit<\/a><\/strong>.<\/li>\n<li>Start a new thread in our <strong><a title=\"Free Malware Removal Support\" href=\"https:\/\/malwaretips.com\/forums\/malware-removal-assistance.10\/\" target=\"_blank\">Malware Removal Assistance<\/a><\/strong> forum.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>If you are seeing random pop-up ads with the &#8220;Please call certified Microsoft technicians at [phone number]&#8221; alert, then your computer is infected with an adware or a potentially unwanted program. The &#8220;Call certified Microsoft &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"Remove &#8220;Call certified Microsoft technicians&#8221; (Support Scam)\" class=\"read-more button\" href=\"https:\/\/malwaretips.com\/blogs\/remove-call-certified-microsoft-technicians-virus\/#more-50960\" aria-label=\"Read more about Remove &#8220;Call certified Microsoft technicians&#8221; (Support Scam)\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":50961,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[],"class_list":["post-50960","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-scam-reports","masonry-post","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50","resize-featured-image"],"_links":{"self":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts\/50960","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/comments?post=50960"}],"version-history":[{"count":0,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts\/50960\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/media\/50961"}],"wp:attachment":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/media?parent=50960"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/categories?post=50960"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/tags?post=50960"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}