{"id":53934,"date":"2016-08-11T04:25:25","date_gmt":"2016-08-11T04:25:25","guid":{"rendered":"https:\/\/malwaretips.com\/blogs\/?p=53934"},"modified":"2016-08-11T04:32:27","modified_gmt":"2016-08-11T04:32:27","slug":"remove-enter-a-product-key-virus","status":"publish","type":"post","link":"https:\/\/malwaretips.com\/blogs\/remove-enter-a-product-key-virus\/","title":{"rendered":"Remove &#8220;Enter A Product Key&#8221; virus (Microsoft Helpline Scam)"},"content":{"rendered":"<p>If your computer is locked, and you are seeing an \u201c<strong>Enter A Product Key<\/strong>\u201d notification asking you to call a support number to fix it, then your machine is infected with a piece of malware known as <em>Rogue.Tech-Support.<\/em><\/p><div id=\"mwtad2341036566\" class=\"gas_fallback-ad_309684--placement_360520\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3957935887\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53940\" title=\"Enter A Product Key lock screen\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/Enter-A-Product-Key-lock-screen-1.jpg\" alt=\"Enter A Product Key malware\" width=\"766\" height=\"370\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/Enter-A-Product-Key-lock-screen-1.jpg 766w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/Enter-A-Product-Key-lock-screen-1-300x145.jpg 300w\" sizes=\"(max-width: 766px) 100vw, 766px\" \/><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-53936\" title=\"Enter A Product Key Scam\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/Enter-A-Product-Key-Virus.jpg\" alt=\"Enter A Product Key Virus\" width=\"742\" height=\"385\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/Enter-A-Product-Key-Virus.jpg 742w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/Enter-A-Product-Key-Virus-300x156.jpg 300w\" sizes=\"(max-width: 742px) 100vw, 742px\" \/><\/p>\n<p>This ransomware program displays an \u201cEnter A Product Key\u201d lock screen when you start Windows that attempts to scare users into calling a remote tech support number (1-888-414-4284).<br \/>\nThese alerts are shown in such a way as to trick the user into thinking their computer has crashed or that a virus has been detected on the computer. It does this to try and scare the infected user into calling one of the listed numbers (1-888-414-4284) in order to receive support. In reality, though, they will only be greeted with people who are trying to sell them unneeded support contracts and services.<br \/>\nWhen you call the number listed in the \u201c<strong>Enter A Product Key<\/strong>\u201d lock screen , you will be told that your Windows product key is invalid and that you will need to pay $99.99 USD for a new one.<\/p>\n<p>When the &#8220;Enter A Product Key&#8221; malicious program is installed it will also change a variety of Windows settings. This allows it to display the fake \u201c<strong>Enter A Product Key<\/strong>\u201d lock screen, which overlaps your entire screen, without fear that you can terminate it.<\/p><div id=\"mwtad2537961964\" class=\"gas_fallback-ad_381396-ad_309691-placement_360566\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"1471373341\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p>The text of the &#8220;Enter A Product Key&#8221; lock screen\u00a0is:<\/p>\n<blockquote><p><strong>Enter a Product Key<\/strong><\/p>\n<p>Your product key should be on the box that the Windows DVD came in or in an email that shows you bought Windows. The product key looks similar to this:<br \/>\nProduct Key: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX<\/p>\n<p><em>Activate this edition of Windows<\/em><\/p><\/blockquote>\n<p>The &#8220;Enter A Product Key&#8221; lock screen is a complete scam, and you should not purchase anything from numbers listed in these alerts. If you have already purchased services from them, I would advise you to dispute the charges on your credit card company or bank.<\/p>\n<div id=\"mwtad1860361189\" class=\"gas_fallback-ad_309746-ad_309691-placement_360521\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"4456629336\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 class=\"mt_title\">How to remove &#8220;Enter A Product Key&#8221; lock screen (Removal Guide)<\/h2>\n<p>This page is a comprehensive guide which will remove the &#8220;Enter A Product Key&#8221; malware from your computer. Please perform all the steps in the correct order. If you have any questions or doubt at any point,\u00a0<strong>STOP<\/strong>\u00a0and ask for our assistance.<\/p><div id=\"mwtad3849744559\" class=\"gas_fallback-ad_309686-ad_309691-placement_360569\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"6935453015\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p style=\"text-align: center;\">To remove the &#8220;Enter A Product Key&#8221; lock screen, follow these steps:<br \/>\n<a href=\"#safemode\"><strong>STEP 1<\/strong>: Remove the &#8220;Enter A Product Key&#8221; lock screen<\/a><br \/>\n<a href=\"#malwarebytes\"><strong>STEP 2<\/strong>: Scan your computer with Malwarebytes Anti-Malware<\/a><br \/>\n<a href=\"#hitmanpro\"><strong>STEP 3<\/strong>: \u00a0Double-check for the malware with HitmanPro<\/a><br \/>\n<a href=\"#zemana\"><strong>(OPTIONAL) STEP 4<\/strong>: Scan your computer with Zemana AntiMalware<\/a><\/p>\n<hr \/>\n<h3 id=\"safemode\" class=\"mt_blue\">STEP 1 : Remove the &#8220;Enter A Product Key&#8221; lock screen<\/h3>\n<p>In this first step we will remove the &#8220;Enter A Product Key&#8221; lock screen from Windows. Because there are many versions of this malware, which behave differently, we have provided multiple options to remove the malicious lock screen.<\/p>\n<div style=\"background-color: #f7efa6; color: #6a6641; margin: 5px; padding: 15px;\">Alternatively you can try to get out of the lock screen by typing &#8220;<strong>closecloseclosecloseclose<\/strong>&#8221; in the main form and click on the &#8220;<em>Activate<\/em>&#8221; button. You will get a confirmation prompt. Close that prompt and you will be sent back to your desktop.<\/div>\n<h4>OPTION 1: Start your computer in Safe Mode with Networking<\/h4>\n<p>If the above options did not work for your machine, then we will need to start the computer in Safe Mode with Networking to bypass the lock screen.<\/p><div id=\"mwtad3546787183\" class=\"gas_fallback-ad_381401-ad_309691-placement_360573\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"5315249587\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<ol>\n<li>Immediately after the computer is powered on or restarted (usually after you hear your computer beep), tap the <strong>F8 key<\/strong> in 1 second intervals.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-51038 alignnone\" title=\"Press the F8 Key after you power on your computer\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/05\/F8-Key.png\" alt=\"F8 Key\" width=\"410\" height=\"209\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/05\/F8-Key.png 410w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/05\/F8-Key-300x153.png 300w\" sizes=\"(max-width: 410px) 100vw, 410px\" \/><\/li>\n<li>After your computer displays hardware information and runs a memory test, the <strong>Advanced Boot Options<\/strong> menu will appear.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-51037 alignnone\" title=\"Advanced Boot Options screen\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/05\/F8-Safe-Mode.png\" alt=\"F8 Safe Mode\" width=\"512\" height=\"384\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/05\/F8-Safe-Mode.png 512w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/05\/F8-Safe-Mode-300x225.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/li>\n<li>Use the arrow keys to select <strong>Safe Mode with Networking<\/strong> and press <strong>ENTER<\/strong>.<\/li>\n<li>After you have started your machine in <em>Safe Mode with Networking<\/em>, <strong>run a system scan with Malwarebytes Anti-Malware<\/strong> as seen in the below step.<\/li>\n<\/ol>\n<h4>OPTION 2: Remove the malicious lock screen with HitmanPro.Kickstart<\/h4>\n<p>HitmanPro.Kickstart is the solution against ransomware and other persistent malware that has taken your computer hostage or prevents normal computer use.<br \/>\nBecause this infection has locked you out of your computer, we will need to create a bootable USB drive that contains the HitmanPro.Kickstart program. We will then boot the infected machine with the HitmanPro.Kickstart USB drive, and use the program to clean the infection.<\/p>\n<ol>\n<li>Using a &#8220;clean&#8221; (non-infected) computer, please <strong>download HitmanPro<\/strong> from the below link.<br \/>\n<a href=\"https:\/\/malwaretips.com\/blogs\/downloads-hitmanpro\/\" target=\"_blank\" rel=\"noopener noreferrer\"> <strong>HITMANPRO DOWNLOAD LINK<\/strong><\/a> <em>(This link will open a new web page from where you can download &#8220;HitmanPro&#8221;)<\/em><\/li>\n<li>Once HitmanPro has been downloaded on the clean machine, <strong>insert an USB flash drive<\/strong> and <strong>double-click<\/strong> on the file named <strong>HitmanPro.exe<\/strong> (for 32-bit versions of Windows) or <strong>HitmanPro_x64.exe<\/strong> (for 64-bit versions of Windows).<br \/>\nTo create a bootable HitmanPro USB drive, please follow the instructions from this video:<br \/>\n<iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/aBS902Qr0oc?rel=0\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/li>\n<li>Once you have created the bootable <strong>HitmanPro.Kickstart USB drive<\/strong>, <strong>insert the USB into the computer infected with the &#8220;Windows Activation Pro&#8221; lock screen.<\/strong><\/li>\n<li>After you have inserted the HitmanPro Kickstart USB drive, boot your machine from the HitmanPro.Kickstart USB as seen in the below video.<br \/>\n<iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/lUNHidkYsDQ?rel=0\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/li>\n<li>The malicious lock screen should be removed from your machine. It&#8217;s recommended that you perform a system scan with Malwarebytes and HitmanPro as see in the below steps.<\/li>\n<\/ol>\n<hr \/>\n<h3 id=\"malwarebytes\" class=\"mt_blue\">STEP 2: Scan your computer with Malwarebytes Anti-Malware<\/h3>\n<p>Malwarebytes Anti-Malware Free uses industry-leading technology to detect and remove all traces of malware, including worms, Trojans, rootkits, rogues, dialers, spyware, and more.<br \/>\nIt is important to note that Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts.<\/p>\n<ol>\n<li>You can download <strong>download Malwarebytes Anti-Malware<\/strong>\u00a0from the below link.<br \/>\n<strong><a href=\"https:\/\/malwaretips.com\/blogs\/downloads-malwarebytes-for-windows\/\" target=\"_blank\" rel=\"noopener noreferrer\">MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK<\/a> <\/strong><em>(This link will open a new web page from where you can download &#8220;Malwarebytes Anti-Malware Free&#8221;)<\/em><\/li>\n<li>Once downloaded, close all programs, then double-click on the icon on your desktop named &#8220;<em>mbam-setup&#8221;<\/em> to start the installation of Malwarebytes Anti-Malware.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38277\" title=\"Double-click on the mbam-setup to install Malwarebytes\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Setup.jpg\" alt=\"Start Malwarebytes Anti-Malware setup\" width=\"107\" height=\"107\" \/><br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-18096\" title=\"User Account Control icon\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2014\/02\/UAC-prompt.jpg\" alt=\"Picture of User Account Control\" width=\"13\" height=\"16\" \/> You may be presented with a User Account Control dialog asking you if you want to run this file. If this happens, you should click \u201c<em>Yes<\/em>\u201d to continue with the installation.<\/li>\n<li>When the installation begins, you will see the <em>Malwarebytes Anti-Malware Setup Wizard<\/em> which will guide you through the installation process.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38272\" title=\"Malwarebytes Anti-Malware Setup Wizard\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Installer.jpg\" alt=\"Malwarebytes Anti-Malware Installer\" width=\"550\" height=\"424\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Installer.jpg 550w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Installer-300x231.jpg 300w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/><br \/>\nTo install Malwarebytes Anti-Malware on your machine, <em>keep following the prompts<\/em> by clicking the &#8220;<strong>Next<\/strong>&#8221; button.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38271\" title=\"Malwarebytes Anti-Malware Final Setup Screen\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Final-Screen.jpg\" alt=\"Malwarebytes Anti-Malware final screen\" width=\"544\" height=\"420\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Final-Screen.jpg 544w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Final-Screen-300x232.jpg 300w\" sizes=\"(max-width: 544px) 100vw, 544px\" \/><\/li>\n<li>Once installed, Malwarebytes Anti-Malware will automatically start and you will see a message stating that you should update the program, and that a scan has never been run on your system. To start a system scan you can click on the &#8220;<strong>Scan\u00a0Now<\/strong>&#8221; button.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38275\" title=\"Click on the Scan Now button to scan with Malwarebytes\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Scan.jpg\" alt=\"Malwarebytes Anti-Malware Scan Now\" width=\"661\" height=\"440\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Scan.jpg 661w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Scan-300x200.jpg 300w\" sizes=\"(max-width: 661px) 100vw, 661px\" \/><\/li>\n<li>Malwarebytes Anti-Malware will now start scanning your computer for malware. When Malwarebytes Anti-Malware is scanning it will look like the image below.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38276\" title=\"Malwarebytes Anti-Malware while performing a scan\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Scanning-For-Malware.jpg\" alt=\"Malwarebytes Anti-Malware Scanning for Malware\" width=\"662\" height=\"444\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Scanning-For-Malware.jpg 662w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Scanning-For-Malware-300x201.jpg 300w\" sizes=\"(max-width: 662px) 100vw, 662px\" \/><\/li>\n<li>When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes Anti-Malware has detected. To remove the malicious programs that Malwarebytes Anti-malware has found, click on the &#8220;<strong>Remove Selected<\/strong>&#8221; button.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38273\" title=\"Click on Remove Selected to remove malware\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Removing-Malware.jpg\" alt=\"Remove the malware that Malwarebytes Anti-Malware has detected\" width=\"648\" height=\"424\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Removing-Malware.jpg 648w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Removing-Malware-300x196.jpg 300w\" sizes=\"(max-width: 648px) 100vw, 648px\" \/><br \/>\nPlease note that the infections found may be different than what is shown in the image.<\/li>\n<li>Malwarebytes Anti-Malware will now quarantine all the malicious files and registry keys that it has found. When removing the files, Malwarebytes Anti-Malware may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot your computer, please allow it to do so.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38274\" title=\"Malwarebytes Anti-Malware asking to restart PC\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Restart-PC.jpg\" alt=\"Malwarebytes Anti-Malware asking to restart PC\" width=\"639\" height=\"420\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Restart-PC.jpg 639w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/Malwarebytes-Restart-PC-300x197.jpg 300w\" sizes=\"(max-width: 639px) 100vw, 639px\" \/><br \/>\nAfter your computer will restart, you should open Malwarebytes Anti-Malware and perform another &#8220;<em>Threat Scan<\/em>&#8221; scan to verify that there are no remaining threats<\/li>\n<\/ol>\n<hr \/>\n<h3 id=\"hitmanpro\" class=\"mt_blue\">STEP 3: Double-check for malware with HitmanPro<\/h3>\n<p>HitmanPro is a second opinion scanner, designed to rescue your computer from malware (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security measures you have taken (such as anti-virus software, firewalls, etc.). HitmanPro is designed to work alongside existing security programs without any conflicts. It scans the computer quickly (less than 5 minutes) and does not slow down the computer.<\/p><div id=\"mwtad2287934668\" class=\"gas_fallback-ad_381404-ad_309691-placement_381406\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"8735619847\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<ol>\n<li>You can download <strong>HitmanPro<\/strong> from the below link:<br \/>\n<a href=\"https:\/\/malwaretips.com\/blogs\/downloads-hitmanpro\/\" target=\"_blank\" rel=\"noopener noreferrer\"> <strong>HITMANPRO DOWNLOAD LINK<\/strong><\/a> <em>(This link will open a new web page from where you can download &#8220;HitmanPro&#8221;)<\/em><\/li>\n<li>Double-click on the file named &#8220;<strong>HitmanPro.exe<\/strong>&#8221; (for 32-bit versions of Windows) or &#8220;<strong>HitmanPro_x64.exe<\/strong>&#8221; (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38264\" title=\"HitmanPro startup screen\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Installer.jpg\" alt=\"HitmanPro Installer\" width=\"635\" height=\"501\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Installer.jpg 635w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Installer-300x237.jpg 300w\" sizes=\"(max-width: 635px) 100vw, 635px\" \/><br \/>\nClick on the &#8220;<strong>Next<\/strong>&#8221; button, to install HitmanPro on your computer.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38267\" title=\"itmanPro installation options (Click Next)\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Start-Scan.jpg\" alt=\"itmanPro while installing on PC\" width=\"641\" height=\"513\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Start-Scan.jpg 641w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Start-Scan-300x240.jpg 300w\" sizes=\"(max-width: 641px) 100vw, 641px\" \/><\/li>\n<li>HitmanPro will now begin to scan your computer for malicious files.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38265\" title=\"HitmanPro scanning for malware\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Scan.jpg\" alt=\"HitmanPro scanning\" width=\"636\" height=\"507\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Scan.jpg 636w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Scan-300x239.jpg 300w\" sizes=\"(max-width: 636px) 100vw, 636px\" \/><\/li>\n<li>When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the &#8220;<strong>Next<\/strong>&#8221; button, to remove malware.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38266\" title=\"HitmanPro scan results (Click Next)\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Scan-Results.jpg\" alt=\"HitmanPro detected malware\" width=\"642\" height=\"514\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Scan-Results.jpg 642w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Scan-Results-300x240.jpg 300w\" sizes=\"(max-width: 642px) 100vw, 642px\" \/><\/li>\n<li>Click on the &#8220;<strong>Activate free license<\/strong>&#8221; button to begin the <strong>free 30 days trial<\/strong>, and remove all the malicious files from your computer.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38263\" title=\"Click on the Activate free license button\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Activate-Free-License.jpg\" alt=\"Remove malware with HitmanPro\" width=\"631\" height=\"503\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Activate-Free-License.jpg 631w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/04\/HitmanPro-Activate-Free-License-300x239.jpg 300w\" sizes=\"(max-width: 631px) 100vw, 631px\" \/><\/li>\n<\/ol>\n<hr \/>\n<h3 id=\"zemana\" class=\"mt_blue\">(OPTIONAL) STEP 4: Scan your computer with Zemana AntiMalware<\/h3>\n<p>Zemana AntiMalware is a powerful utility which will remove &#8220;Enter A Product Key&#8221; malware.<br \/>\n<strong>This step should be performed only if your issues have not been solved by the previous steps.<\/strong><\/p>\n<ol>\n<li>You can download <strong>Zemana AntiMalware<\/strong> from the below link:<br \/>\n<a href=\"http:\/\/download.zemana.com\/api\/products\/antimalware\/?PartnerID=189\" target=\"_blank\" rel=\"noopener noreferrer\"> <strong>ZEMANA ANTIMALWARE DOWNLOAD LINK<\/strong><\/a> <em>(This link will start the download of &#8220;Zemana AntiMalware&#8221;)<\/em><\/li>\n<li>Double-click on the file named &#8220;Zemana.AntiMalware.Setup.exe&#8221; to install Zemana AntiMalware on your computer. When the program starts you will be presented with the start screen as seen below.<br \/>\n<img decoding=\"async\" class=\" size-full wp-image-41730 alignnone\" title=\"Zemana AntiMalware language setup\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zenama-English.jpg\" alt=\"Zemana AntiMalware English Setup\" width=\"377\" height=\"199\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zenama-English.jpg 377w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zenama-English-300x158.jpg 300w\" sizes=\"(max-width: 377px) 100vw, 377px\" \/><br \/>\nClick on the &#8220;<strong>Next<\/strong>&#8221; button, to install Zemana AntiMalware on your computer.<br \/>\n<img decoding=\"async\" class=\" size-full wp-image-41729 alignnone\" title=\"Zemana AntiMalware Setup screen\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Setup.jpg\" alt=\"Zemana AntiMalware Setup\" width=\"527\" height=\"411\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Setup.jpg 527w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Setup-300x234.jpg 300w\" sizes=\"(max-width: 527px) 100vw, 527px\" \/><\/li>\n<li>When Zemana AntiMalware will start, click on the &#8220;<strong>Scan<\/strong>&#8221; button.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-41728\" title=\"Start a Zemana AntiMalware Scan\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Scan.jpg\" alt=\"Zemana AntiMalware Scan\" width=\"755\" height=\"509\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Scan.jpg 755w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Scan-300x202.jpg 300w\" sizes=\"(max-width: 755px) 100vw, 755px\" \/><\/li>\n<li>Zemana AntiMalware will now scan computer for any malicious files. This process can take up to 10 minutes.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-41724\" title=\"Zemana AntiMalware scanning for malware\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Detection.jpg\" alt=\"Zemana AntiMalware Detecting malware\" width=\"749\" height=\"512\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Detection.jpg 749w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Detection-300x205.jpg 300w\" sizes=\"(max-width: 749px) 100vw, 749px\" \/><\/li>\n<li>When Zemana AntiMalware has finished it will display a list of all the malware that the program found. Click on the &#8220;<strong>Next<\/strong>&#8221; button, to remove the malicious files from your computer.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-41727\" title=\"Click Next to remove malware found by Zemana AntiMalware\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Removal.jpg\" alt=\"Zemana AntiMalware Removal\" width=\"747\" height=\"506\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Removal.jpg 747w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Removal-300x203.jpg 300w\" sizes=\"(max-width: 747px) 100vw, 747px\" \/><\/li>\n<li>Zemana AntiMalware will now remove all the detected malicious files, and at the end a system reboot may be required to remove all traces of malware.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-41726\" title=\"Click on the Reboot button to remove malware\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Reboot.jpg\" alt=\"Zemana AntiMalware Reboot\" width=\"749\" height=\"501\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Reboot.jpg 749w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Reboot-300x201.jpg 300w\" sizes=\"(max-width: 749px) 100vw, 749px\" \/><\/li>\n<\/ol>\n<hr \/>\n<p>Your computer should now be free of the <em>Enter A Product Key<\/em> lock screen.<br \/>\nIf you are still experiencing problems while trying to remove Enter A Product Key virus from your machine, please start a new thread in our <strong><a title=\"Free Malware Removal Support\" href=\"http:\/\/malwaretips.com\/forums\/malware-removal-assistance.10\/\" target=\"_blank\">Malware Removal Assistance<\/a><\/strong> forum.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If your computer is locked, and you are seeing an \u201cEnter A Product Key\u201d notification asking you to call a support number to fix it, then your machine is infected with a piece of malware &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"Remove &#8220;Enter A Product Key&#8221; virus (Microsoft Helpline Scam)\" class=\"read-more button\" href=\"https:\/\/malwaretips.com\/blogs\/remove-enter-a-product-key-virus\/#more-53934\" aria-label=\"Read more about Remove &#8220;Enter A Product Key&#8221; virus (Microsoft Helpline Scam)\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":53935,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2727],"tags":[],"class_list":["post-53934","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ransomware","masonry-post","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50","resize-featured-image"],"_links":{"self":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts\/53934","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/comments?post=53934"}],"version-history":[{"count":0,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts\/53934\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/media\/53935"}],"wp:attachment":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/media?parent=53934"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/categories?post=53934"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/tags?post=53934"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}