{"id":69190,"date":"2017-07-02T06:41:07","date_gmt":"2017-07-02T06:41:07","guid":{"rendered":"https:\/\/malwaretips.com\/blogs\/?p=69190"},"modified":"2017-07-02T06:42:36","modified_gmt":"2017-07-02T06:42:36","slug":"remove-the-publisher-has-been-blocked-from-running-software-virus","status":"publish","type":"post","link":"https:\/\/malwaretips.com\/blogs\/remove-the-publisher-has-been-blocked-from-running-software-virus\/","title":{"rendered":"Remove &#8220;The publisher has been blocked from running software&#8221; Malware"},"content":{"rendered":"<p>If you&#8217;re seeing a <strong>&#8220;The publisher has been blocked from running software&#8221;<\/strong>\u00a0error when attempting to launch or install a security program, then you are most likely infected with a Trojan Horse (<em>CertLock Trojan<\/em>).<\/p><div id=\"mwtad1034057391\" class=\"gas_fallback-ad_309684--placement_360520\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3957935887\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p>This Trojan is bundled with other free software that you download off of the Internet. Unfortunately, some free downloads do not adequately disclose that other software will also be installed and you may find that you have installed adware without your knowledge.<\/p>\n<p>When installed, this Trojan will block users from running most antivirus programs by adding the security vendor&#8217;s certificates to a specific Windows registry key (<em>HKLM\\SOFTWARE\\Microsoft\\SystemCertificates\\Disallowed\\Certificates\\<\/em>).<br \/>\nAny software with certificates registered under the above key is not recognized as a trusted publisher and this prevents its installation or execution in the infected machine.<br \/>\n<img decoding=\"async\" class=\"aligncenter size-full wp-image-69195\" title=\"The publisher has been blocked from running software Trojan\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2017\/07\/The-publisher-has-been-blocked-from-running-software-Virus.jpg\" alt=\"The publisher has been blocked from running software Virus\" width=\"1125\" height=\"626\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2017\/07\/The-publisher-has-been-blocked-from-running-software-Virus.jpg 1125w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2017\/07\/The-publisher-has-been-blocked-from-running-software-Virus-300x167.jpg 300w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2017\/07\/The-publisher-has-been-blocked-from-running-software-Virus-1024x570.jpg 1024w\" sizes=\"(max-width: 1125px) 100vw, 1125px\" \/><br \/>\nThese are the antivirus programs that are currently blocked by this Trojan: AVAST, AVG, Adaware, Avira, Bitdefender, BullGuard, CURIOLAB, Check Point Software, Comodo, Doctor Web Ltd, ESET, Emsisoft, F-Secure, FRISK, GData, K7, Kaspersky Lab, Malwarebytes, McAfee, PC Tools, Panda, SUPERAntiSpyware, Safer Networking, Symantec, ThreatTrack Security, Total Defense, Trend Micro, and Webroot.<\/p><div id=\"mwtad4225605637\" class=\"gas_fallback-ad_381396-ad_309691-placement_360566\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"1471373341\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p>As an example, when a PC is infected with this Trojan, when attempting to start Malwarebytes you will receive an error that says: <em>Unable to connect the Service<\/em> or <em>Runtime Error (at 49:120): Could not call proc<\/em>.<br \/>\n<img decoding=\"async\" class=\"aligncenter size-full wp-image-69198\" title=\"Malwarebytes - Runtime Error (at 49 120) Could not call proc\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2017\/07\/Runtime-Error-at-49-120-Could-not-call-proc.png\" alt=\"Runtime Error (at 49 120) Could not call proc Malwarebytes Scam\" width=\"292\" height=\"196\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2017\/07\/Runtime-Error-at-49-120-Could-not-call-proc.png 292w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2017\/07\/Runtime-Error-at-49-120-Could-not-call-proc-290x196.png 290w\" sizes=\"(max-width: 292px) 100vw, 292px\" \/><\/p>\n<div id=\"mwtad1887050883\" class=\"gas_fallback-ad_309746-ad_309691-placement_360521\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"4456629336\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 class=\"mt_title\">Fix &#8220;The publisher has been blocked from running software&#8221; Error (Guide)<\/h2>\n<div class=\"mt_noteb\">This malware removal guide may appear overwhelming due to the amount of the steps and numerous programs that are being used. We have only written it this way to provide clear, detailed, and easy to understand instructions that anyone can use to remove malware for free.<br \/>\nPlease perform all the steps in the correct order. If you have any questions or doubt at any point, <strong>STOP<\/strong> and <a href=\"https:\/\/malwaretips.com\/forums\/malware-removal-assistance.10\/\" target=\"_blank\" rel=\"noopener noreferrer\">ask for our assistance<\/a>.<\/div>\n<div class=\"mwt_summary\">To remove the The publisher has been blocked from running software redirect, follow these steps:<\/div>\n<ul class=\"stepsbox\">\n<li><a href=\"#AVCertClean\"><strong>STEP 1<\/strong>: Remove the security vendor&#8217;s certificates from the Disallowed Certificates<\/a><\/li>\n<li><a href=\"#zemana\"><strong>STEP 2<\/strong>: Use Zemana AntiMalware Portable to remove &#8220;The publisher has been blocked from running software&#8221; Malware<\/a><\/li>\n<li><a href=\"#malwarebytes\"><strong>STEP 3<\/strong>: Use Malwarebytes to Scan for Malware and Unwanted Programs<\/a><\/li>\n<li><a href=\"#hitmanpro\"><strong>STEP 4<\/strong>: Double-check for malicious programs with HitmanPro<\/a><\/li>\n<\/ul>\n<hr \/>\n<h3 id=\"AVCertClean\" class=\"mt_blue\">STEP 1: Remove the security vendor&#8217;s certificates from the Disallowed Certificates<\/h3>\n<p>To remove the security vendor&#8217;s certificates from the Disallowed Certificates we have the below options:<\/p>\n<h4>OPTION 1: Use AVCertClean to remove Disallowed Certificates<\/h4>\n<p>AVCertClean is a free tool that will scan and remove from your PC the Disallowed Certificates that were added by this Trojan.<\/p><div id=\"mwtad1212822804\" class=\"gas_fallback-ad_309686-ad_309691-placement_360569\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"6935453015\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<ol>\n<li>You can download <strong>AVCertClean<\/strong> from the below link.<br \/>\n<strong><a href=\"https:\/\/toolslib.net\/downloads\/finish\/385-avcertclean\/\" target=\"_blank\" rel=\"noopener\">AVCERTCLEAN DOWNLOAD LINK<\/a><\/strong>\u00a0(<em>This link will start the download of &#8220;AVCertClean&#8221; on your computer<\/em>)<\/li>\n<li>When AVCertClean has finished downloading, please double-click on the AVCertClean icon to perform a scan with this program.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-69192 alignnone\" title=\"Double-click on the AVCertClean to start this program\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2017\/07\/AVCertClean-Icon.jpg\" alt=\"AVCertClean Icon\" width=\"375\" height=\"321\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2017\/07\/AVCertClean-Icon.jpg 375w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2017\/07\/AVCertClean-Icon-300x257.jpg 300w\" sizes=\"(max-width: 375px) 100vw, 375px\" \/><br \/>\nIf Windows prompts you as to whether or not you wish to run AVCertClean, please allow it to run.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-69193 alignnone\" title=\"Allow AVCertClean to run\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2017\/07\/AVCertClean-UAC.jpg\" alt=\"AVCertClean UAC\" width=\"602\" height=\"456\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2017\/07\/AVCertClean-UAC.jpg 602w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2017\/07\/AVCertClean-UAC-300x227.jpg 300w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/li>\n<li>AVCertClean will automatically scan the Windows Registry for incorrectly disallowed certificates, and will remove them from the Disallowed key so that they are able to be used again.<\/li>\n<\/ol>\n<h4>OPTION 2: Manually remove the Disallowed Certificates that were installed by malware<\/h4>\n<ol>\n<li>Press <strong>Windows Key + R<\/strong> to bring up the run dialog<\/li>\n<li>In the dialog window, type\u00a0<strong><i>certmgr.msc<\/i><\/strong>\u00a0and click <strong>Ok<\/strong><\/li>\n<li>In the window that comes up, on the left side, double click <em>Untrusted Certificates<\/em> so you can see the folders beneath it<\/li>\n<li>If a <strong>Certificate<\/strong> folder exists, click on it.<\/li>\n<li>Delete any certificates on the right side of the window that have the following names: AVAST, AVG, Adaware, Avira, Bitdefender, BullGuard, CURIOLAB, Check Point Software, Comodo, Doctor Web Ltd, ESET, Emsisoft, F-Secure, FRISK, GData, K7, Kaspersky Lab, Malwarebytes, McAfee, PC Tools, Panda, SUPERAntiSpyware, Safer Networking, Symantec, ThreatTrack Security, Total Defense, Trend Micro, and Webroot.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-69195 alignnone\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2017\/07\/The-publisher-has-been-blocked-from-running-software-Virus.jpg\" alt=\"CertLock Trojan Virus\" width=\"1125\" height=\"626\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2017\/07\/The-publisher-has-been-blocked-from-running-software-Virus.jpg 1125w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2017\/07\/The-publisher-has-been-blocked-from-running-software-Virus-300x167.jpg 300w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2017\/07\/The-publisher-has-been-blocked-from-running-software-Virus-1024x570.jpg 1024w\" sizes=\"(max-width: 1125px) 100vw, 1125px\" \/><\/li>\n<li>Restart your PC<\/li>\n<\/ol>\n<hr \/>\n<h3 id=\"zemana\" class=\"mt_blue\">STEP 2: Use Zemana AntiMalware Portable to remove &#8220;The publisher has been blocked from running software&#8221; Malware<\/h3>\n<p>Zemana AntiMalware Portable is a free utility that will scan your computer for the CertLock Trojan and other malicious programs.<\/p>\n<ol>\n<li>You can download <strong>Zemana AntiMalware Portable<\/strong> from the below link:<br \/>\n<a href=\"https:\/\/malwaretips.com\/download-zemana\" target=\"_blank\" rel=\"noopener noreferrer\"> <strong>ZEMANA ANTIMALWARE PORTABLE DOWNLOAD LINK<\/strong><\/a> <em>(This link will open a new web page from where you can download &#8220;Zemana AntiMalware Portable&#8221;)<\/em><\/li>\n<li>Double-click on the file named &#8220;<em>Zemana.AntiMalware.Portable<\/em>&#8221; to perform a system scan with Zemana AntiMalware Free.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-59786 alignnone\" title=\"Double-click on the Zemana Portable icon to install this program\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Zemana-Portable-Download.jpg\" alt=\"Zemana AntiMalware portable\" width=\"496\" height=\"255\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Zemana-Portable-Download.jpg 496w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Zemana-Portable-Download-300x154.jpg 300w\" sizes=\"(max-width: 496px) 100vw, 496px\" \/><br \/>\nYou may be presented with a <em>User Account Control<\/em> dialog asking you if you want to run this program. If this happens, you should click \u201c<strong>Yes<\/strong>\u201d to allow Zemana AntiMalware to run.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-58796\" title=\"Zemana AntiMalware User Account Control pop-up\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-UAC.jpg\" alt=\"Zemana AntiMalware User Account Control\" width=\"404\" height=\"303\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-UAC.jpg 404w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-UAC-300x225.jpg 300w\" sizes=\"(max-width: 404px) 100vw, 404px\" \/><\/p>\n<div class=\"mt_noter\">In some cases, this Trojan may block you from installing Zemana, if that&#8217;s the case then you will need to right click on &#8220;Zemana.AntiMalware.Portable&#8221; and <em>rename<\/em> it to &#8220;eXplorer.exe&#8221; or &#8220;iexplorer.exe&#8221;.<\/div>\n<\/li>\n<li>When Zemana AntiMalware will start, click on the &#8220;<strong>Scan<\/strong>&#8221; button to perform a system scan.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-58794\" title=\"Click on the Scan button to perform a system scan\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Free-Scan.jpg\" alt=\"Zemana AntiMalware Free Scan\" width=\"538\" height=\"392\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Free-Scan.jpg 538w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Free-Scan-300x219.jpg 300w\" sizes=\"(max-width: 538px) 100vw, 538px\" \/><\/li>\n<li>Zemana AntiMalware will now scan your computer for malicious programs. This process can take up to 10 minutes.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-58795\" title=\"Zemana AntiMalware Free scanning for malware\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Free-Scanning-For-Malware.jpg\" alt=\"Zemana AntiMalware scanning for virus\" width=\"540\" height=\"389\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Free-Scanning-For-Malware.jpg 540w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Free-Scanning-For-Malware-300x216.jpg 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/li>\n<li>When Zemana has finished finished scanning it will show\u00a0a screen that displays any\u00a0malware that has been detected. To remove all the malicious files, click on the &#8220;<strong>Next<\/strong>&#8221; button.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-58793\" title=\"Click Next to remove all malicious programs\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Free-Malware-Detected.jpg\" alt=\"Zemana AntiMalware Removing CertLock Trojan\" width=\"537\" height=\"384\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Free-Malware-Detected.jpg 537w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2015\/07\/Zemana-AntiMalware-Free-Malware-Detected-300x215.jpg 300w\" sizes=\"(max-width: 537px) 100vw, 537px\" \/><br \/>\nZemana AntiMalware will now start to remove all the malicious programs from your computer. When the process is complete, you can close Zemana AntiMalware and continue with the rest of the instructions.<\/li>\n<\/ol>\n<hr \/>\n<h3 id=\"malwarebytes\" class=\"mt_blue\">STEP 3: Use Malwarebytes to Scan for Malware and Unwanted Programs<\/h3>\n<p>Malwarebytes is a powerful on-demand scanner which should remove the CertLock Trojan and other unwanted programs from Windows. It is important to note that Malwarebytes will run alongside antivirus software without conflicts.<\/p><div id=\"mwtad2328917271\" class=\"gas_fallback-ad_381401-ad_309691-placement_360573\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"5315249587\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<ol>\n<li>You can download <strong>download Malwarebytes<\/strong>\u00a0from the below link.<br \/>\n<strong><a href=\"https:\/\/malwaretips.com\/blogs\/downloads-malwarebytes-for-windows\/\" target=\"_blank\" rel=\"noopener noreferrer\">MALWAREBYTES DOWNLOAD LINK<\/a> <\/strong><em>(This link open a new page from where you can download &#8220;Malwarebytes&#8221;)<\/em><\/li>\n<li>When Malwarebytes has finished downloading, double-click on the &#8220;<em>mb3-setup-consumer<\/em>&#8221; file to install Malwarebytes on your computer.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-59774 alignnone\" title=\"Double-click on mb3-setup to install Malwarebytes\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Download.jpg\" alt=\"Malwarebytes installer\" width=\"502\" height=\"256\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Download.jpg 502w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Download-300x153.jpg 300w\" sizes=\"(max-width: 502px) 100vw, 502px\" \/><br \/>\nYou may be presented with an\u00a0<em>User Account Control<\/em>\u00a0pop-up asking if you want to allow Malwarebytes to make changes to your device. If this happens, you should click \u201c<em>Yes<\/em>\u201d to continue with the installation.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-59773 alignnone\" title=\"Click Yes to install Malwarebytes\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-UAC-Prompt.jpg\" alt=\"Malwarebytes User Account Control Prompt\" width=\"504\" height=\"371\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-UAC-Prompt.jpg 504w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-UAC-Prompt-300x221.jpg 300w\" sizes=\"(max-width: 504px) 100vw, 504px\" \/><\/li>\n<li>When the Malwarebytes installation begins, you will see the <em>Malwarebytes Setup Wizard<\/em> which will guide you through the installation process.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-59768 alignnone\" title=\"Click on the Next button to install Malwarebytes\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Installer.jpg\" alt=\"Setup Malwarebytes installer\" width=\"506\" height=\"393\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Installer.jpg 506w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Installer-300x233.jpg 300w\" sizes=\"(max-width: 506px) 100vw, 506px\" \/><br \/>\nTo install Malwarebytes on your machine, <strong>keep following the prompts<\/strong> by clicking the &#8220;<strong>Next<\/strong>&#8221; button.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-59767 alignnone\" title=\"Malwarebytes final setup screen\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Final-Installer-screen.jpg\" alt=\"Completing the Malwarebytes Setup Wizard\" width=\"503\" height=\"394\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Final-Installer-screen.jpg 503w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Final-Installer-screen-300x235.jpg 300w\" sizes=\"(max-width: 503px) 100vw, 503px\" \/><\/li>\n<li>Once installed, Malwarebytes will automatically start and update the antivirus database. To start a system scan you can click on the &#8220;<strong>Scan\u00a0Now<\/strong>&#8221; button.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-59771 alignnone\" title=\"Click on the Scan Now button to scan with Malwarebytes\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Scan-Now.jpg\" alt=\"Perform a system scan with Malwarebytes\" width=\"643\" height=\"446\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Scan-Now.jpg 643w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Scan-Now-300x208.jpg 300w\" sizes=\"(max-width: 643px) 100vw, 643px\" \/><\/li>\n<li>Malwarebytes will now start scanning your computer for malicious programs.<br \/>\nThis process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-59772\" title=\"Malwarebytes while performing a scan\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Scanning-for-Malware.jpg\" alt=\"Malwarebytes scanning for malware\" width=\"643\" height=\"445\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Scanning-for-Malware.jpg 643w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Scanning-for-Malware-300x208.jpg 300w\" sizes=\"(max-width: 643px) 100vw, 643px\" \/><\/li>\n<li>When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected.<br \/>\nTo remove the malicious programs that Malwarebytes has found, click on the &#8220;<strong>Quarantine Selected<\/strong>&#8221; button.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-59769\" title=\"Click on the Quarantine Selected button to remove malware\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Quaratine-Virus.jpg\" alt=\"Malwarebytes Quarantine Selected\" width=\"641\" height=\"451\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Quaratine-Virus.jpg 641w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Quaratine-Virus-300x211.jpg 300w\" sizes=\"(max-width: 641px) 100vw, 641px\" \/><\/li>\n<li>Malwarebytes will now quarantine all the malicious files and registry keys that it has found.<br \/>\nTo complete the malware removal process, Malwarebytes may ask you to restart your computer.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-59770\" title=\"Malwarebytes requesting to restart computer to complete malware removal process\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Removing-Virus.jpg\" alt=\"Malwarebytes removing malware from computer\" width=\"639\" height=\"445\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Removing-Virus.jpg 639w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Removing-Virus-300x209.jpg 300w\" sizes=\"(max-width: 639px) 100vw, 639px\" \/><br \/>\nWhen the malware removal process is complete, you can close Malwarebytes and continue with the rest of the instructions.<\/li>\n<\/ol>\n<hr \/>\n<h3 id=\"hitmanpro\" class=\"mt_blue\">STEP 4: Double-check for malicious programs with HitmanPro<\/h3>\n<p>HitmanPro can find and remove malware, adware, bots, and other threats that even the best antivirus suite can oftentimes miss. HitmanPro is designed to run alongside your antivirus suite, firewall, and other security tools.<\/p>\n<ol>\n<li>You can download <strong>HitmanPro<\/strong> from the below link:<br \/>\n<a href=\"https:\/\/malwaretips.com\/blogs\/downloads-hitmanpro\/\" target=\"_blank\" rel=\"noopener noreferrer\"> <strong>HITMANPRO DOWNLOAD LINK<\/strong><\/a> <em>(This link will open a new web page from where you can download &#8220;HitmanPro&#8221;)<\/em><\/li>\n<li>When HitmanPro has finished downloading, double-click on the &#8220;<em>hitmanpro<\/em>&#8221; file to install this program on your computer.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-59783\" title=\"Double-click on the HitmanPro file\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/HitmanPro-Download.jpg\" alt=\"HitmanPro icon\" width=\"498\" height=\"242\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/HitmanPro-Download.jpg 498w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/HitmanPro-Download-300x146.jpg 300w\" sizes=\"(max-width: 498px) 100vw, 498px\" \/><br \/>\nYou may be presented with an\u00a0<em>User Account Control<\/em>\u00a0pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click \u201c<em>Yes<\/em>\u201d to continue with the installation.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-59784\" title=\"Click Yes to install HitmanPro\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/HitmanPro-User-Account-Control.jpg\" alt=\"HitmanPro User Account Control Pop-up\" width=\"496\" height=\"363\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/HitmanPro-User-Account-Control.jpg 496w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/HitmanPro-User-Account-Control-300x220.jpg 300w\" sizes=\"(max-width: 496px) 100vw, 496px\" \/><\/li>\n<li>When the program starts you will be presented with the start screen as shown below. Now click on the <strong>Next<\/strong> button to continue with the scan process.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-54010\" title=\"Click Next to install HitmanPro\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/HitmanPro-install.jpg\" alt=\"HitmanPro setup process\" width=\"534\" height=\"421\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/HitmanPro-install.jpg 534w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/HitmanPro-install-300x237.jpg 300w\" sizes=\"(max-width: 534px) 100vw, 534px\" \/><\/li>\n<li>HitmanPro will now begin to scan your computer for malware.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-54012\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/HitmanPro-Scan.jpg\" alt=\"HitmanPro scanning for CertLock Trojan\" width=\"529\" height=\"426\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/HitmanPro-Scan.jpg 529w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/HitmanPro-Scan-300x242.jpg 300w\" sizes=\"(max-width: 529px) 100vw, 529px\" \/><\/li>\n<li>When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the &#8220;<strong>Next<\/strong>&#8221; button, to remove malware.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-54008\" title=\"HitmanPro scan summary. Click Next to remove malware\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/HitmanPro-detected-malware.jpg\" alt=\"HitmanPro detected malware\" width=\"530\" height=\"426\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/HitmanPro-detected-malware.jpg 530w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/HitmanPro-detected-malware-300x241.jpg 300w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/><\/li>\n<li>Click on the &#8220;<strong>Activate free license<\/strong>&#8221; button to begin the <em>free 30 days trial<\/em>, and remove all the malicious files from your computer.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-54011\" title=\"Click on the Activate free license button\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/HitmanPro-remove-malware.jpg\" alt=\"Activate HitmanPro to remove malware\" width=\"528\" height=\"420\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/HitmanPro-remove-malware.jpg 528w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/HitmanPro-remove-malware-300x239.jpg 300w\" sizes=\"(max-width: 528px) 100vw, 528px\" \/><br \/>\nWhen the process is complete, you can close HitmanPro and continue with the rest of the instructions.<\/li>\n<\/ol>\n<hr \/>\n<div class=\"mt_noteg\">Your computer should now be free of the CertLock Trojan and you should be able to install any antivirus program. If you are still experiencing problems while trying to remove the The publisher has been blocked from running software malware from your\u00a0computer, you can ask for help in our <strong><a title=\"Malware Removal Assistance\" href=\"https:\/\/malwaretips.com\/forums\/malware-removal-assistance.10\/\" target=\"_blank\" rel=\"noopener noreferrer\">Malware Removal Assistance<\/a><\/strong> forum.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;re seeing a &#8220;The publisher has been blocked from running software&#8221;\u00a0error when attempting to launch or install a security program, then you are most likely infected with a Trojan Horse (CertLock Trojan). This Trojan &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"Remove &#8220;The publisher has been blocked from running software&#8221; Malware\" class=\"read-more button\" href=\"https:\/\/malwaretips.com\/blogs\/remove-the-publisher-has-been-blocked-from-running-software-virus\/#more-69190\" aria-label=\"Read more about Remove &#8220;The publisher has been blocked from running software&#8221; Malware\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":69191,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2725],"tags":[],"class_list":["post-69190","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-adware","masonry-post","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50","resize-featured-image"],"_links":{"self":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts\/69190","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/comments?post=69190"}],"version-history":[{"count":0,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts\/69190\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/media\/69191"}],"wp:attachment":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/media?parent=69190"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/categories?post=69190"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/tags?post=69190"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}