{"id":71372,"date":"2017-08-10T04:54:53","date_gmt":"2017-08-10T04:54:53","guid":{"rendered":"https:\/\/malwaretips.com\/blogs\/?p=71372"},"modified":"2017-08-10T05:35:04","modified_gmt":"2017-08-10T05:35:04","slug":"remove-hello-ransomware","status":"publish","type":"post","link":"https:\/\/malwaretips.com\/blogs\/remove-hello-ransomware\/","title":{"rendered":"How to remove HELLO Ransomware (Virus Removal Guide)"},"content":{"rendered":"<p><strong>HELLO<\/strong> is a file-encrypting ransomware, which will encrypt the personal documents found on victim\u2019s, appending the <em>.HELLO<\/em> extension to encrypted files. The HELLO ransomware then displays a message which offers to decrypt the data if a payment of 0.05 in Bitcoins is made.<\/p><div id=\"mwtad2883278212\" class=\"gas_fallback-ad_309684--placement_360520\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3957935887\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-71373\" title=\"Hello ransomware\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2017\/08\/Hello-ransomware-virus.jpg\" alt=\"Hello ransomware virus\" width=\"920\" height=\"410\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2017\/08\/Hello-ransomware-virus.jpg 920w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2017\/08\/Hello-ransomware-virus-300x134.jpg 300w\" sizes=\"(max-width: 920px) 100vw, 920px\" \/><\/p>\n<div class=\"mt_noteb\">We cannot help your recover your files, and we\u00a0recommend that you use <strong>ShadowExplorer<\/strong> or <strong>(free) file recovery software<\/strong> to restore your documents. This guide was written to help you remove the infection itself, and if a 100% proven method to recover the encrypted files is found we will update this guide.<\/div>\n<div class=\"mt_noter\">\n<p>There is no decryption tool available for the HELLO Ransomware. However, you can try to search these webpages for updates:<\/p>\n<ul>\n<li><a href=\"https:\/\/id-ransomware.malwarehunterteam.com\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/id-ransomware.malwarehunterteam.com<\/a><\/li>\n<li><a href=\"https:\/\/decrypter.emsisoft.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/decrypter.emsisoft.com\/<\/a><\/li>\n<li><a href=\"https:\/\/noransom.kaspersky.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/noransom.kaspersky.com\/<\/a><\/li>\n<li><a href=\"https:\/\/www.avast.com\/ransomware-decryption-tools\" target=\"_blank\" rel=\"noopener\">https:\/\/www.avast.com\/ransomware-decryption-tools<\/a><\/li>\n<\/ul>\n<\/div>\n<ul class=\"stepsbox\">\n<li><a href=\"#whatis\">1. What is the HELLO Ransomware?<\/a><\/li>\n<li><a href=\"#how\">2. How did the HELLO ransomware get on my computer?<\/a><\/li>\n<li><a href=\"#recovery\">3. Is it possible to decrypt files encrypted by HELLO ransomware?<\/a><\/li>\n<li><a href=\"#removal\">4. How to remove the HELLO ransomware (Virus Removal Guide)<\/a><\/li>\n<li><a href=\"#prevent\">5. How to protect your PC from the HELLO ransomware<\/a><\/li>\n<\/ul>\n<hr \/>\n<div id=\"mwtad3755977496\" class=\"gas_fallback-ad_309746-ad_309691-placement_360521\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"4456629336\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 id=\"whatis\" class=\"mt_title\">1. What is the HELLO ransomware?<\/h2>\n<ul class=\"stepsbox\">\n<li><strong>Ransomware name<\/strong>: HELLO Ransomware<\/li>\n<li><strong>Added Extension<\/strong>: .HELLO<\/li>\n<li><strong>Ransomware note<\/strong>: HOW TO DECRYPT FILES.txt<\/li>\n<li><strong>Ransom<\/strong>: 0.05 in Bitcoins<\/li>\n<\/ul>\n<p>The HELLO ransomware restricts access to data by encrypting files with the .hello extension. It then attempts to extort money from victims by asking for &#8220;ransom,&#8221; in form of the Bitcoin cryptocurrency, in exchange for access to data.<\/p>\n<p>The HELLO ransomware targets all versions of Windows including Windows 10, Windows 8.1 and Windows 7. This infection is notable due to how it encrypts the user&#8217;s files \u2013 namely, it uses AES-265 and RSA encryption method &#8211; in order to ensure that the affected user has no choice but to purchase the private key.<\/p><div id=\"mwtad1834739345\" class=\"gas_fallback-ad_381396-ad_309691-placement_360566\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"1471373341\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p>When HELLO ransomware infects a PC it will scan all the drive letters for targeted file types, encrypt them, and then append the .HELLO extension to them. Once these files are encrypted, they will no longer able to be opened by your normal programs. When HELLO ransomware has finished encrypting the victim&#8217;s files, it will also display a HOW TO DECRYPT FILES.txt ransom note. These HOW TO DECRYPT FILES.txt ransom notes include informations about what happened to your files and how you can pay the ransom.<\/p>\n<p>The message of the HOW TO DECRYPT FILES.txt ransom note is:<\/p>\n<blockquote><p>Ooops, your files have been encrypted!<\/p>\n<p>-What Happen to my computer?<br \/>\nYour important files are encrypted<br \/>\nMany of your documents , photos , passwords , databases and other files are no<br \/>\nlonger accessible because they have been encrypted . Maybe you are busy looking for way to<br \/>\nrecover your files , but do not waste your time . Nobody can recover your files without<br \/>\nour decryption KEY<br \/>\n-Can i Recover My Files?<br \/>\nSure.We guarantee that you can recover all your files safely and easily<br \/>\nBut You have not so enough time .<br \/>\nSo If you want to decrypt all your files, you need to pay .<br \/>\nYou only have 12H to submit the payment.After that price will be doubled Also,<br \/>\nIf the transaction is not completed within 24 hours your files will be permanently deleted.<br \/>\nHow To buy bitcoins hxxps:\/\/www.bitcoin.com\/buy-bitcoin<br \/>\nAnd Send the correct amount to this address 0.05 BTC 17pXroP4MruitJzpTa88FAPAGD5q5QAPzb<\/p><\/blockquote>\n<p>When the infection has finished scanning your computer it will also delete all of the Shadow Volume Copies that are on the affected computer. It does this so that you cannot use the shadow volume copies to restore your encrypted files.<\/p><div id=\"mwtad85613286\" class=\"gas_fallback-ad_309686-ad_309691-placement_360569\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"6935453015\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<hr \/>\n<div id=\"mwtad3379929664\" class=\"gas_fallback-ad_309747-ad_309691-placement_360587\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"9589536513\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 id=\"how\" class=\"mt_title\">2. How did the HELLO ransomware get on my computer?<\/h2>\n<p>The HELLO ransomware is distributed via spam email containing infected attachments or links to malicious websites. Cyber-criminals spam out an email, with forged header information, tricking you into believing that it is from a shipping company like DHL or FedEx. The email tells you that they tried to deliver a package to you, but failed for some reason. Sometimes the emails claim to be notifications of a shipment you have made. Either way, you can&#8217;t resist being curious as to what the email is referring to &#8211; and open the attached file (or click on a link embedded inside the email). And with that, your computer is infected with the HELLO ransomware.<\/p>\n<hr \/>\n<div id=\"mwtad3115331604\" class=\"gas_fallback-ad_309748-ad_309691-placement_360588\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3906789406\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 id=\"recovery\" class=\"mt_title\">3. Is it possible to decrypt files encrypted by HELLO ransomware?<\/h2>\n<p><strong>No<\/strong>, at this time it&#8217;s not possible to recover the files encrypted by the HELLO ransomware.<\/p>\n<p>HELLO ransomware is notable due to how it encrypts the user&#8217;s files \u2013 namely, it uses AES-265 and RSA encryption method &#8211; in order to ensure that the affected user has no choice but to purchase the private key. The RSA public key can only be decrypted with its corresponding private key. Since the AES key is hidden using RSA encryption and the RSA private key is not available, decrypting the files is not feasible as of this writing.<\/p><div id=\"mwtad2472982508\" class=\"gas_fallback-ad_381401-ad_309691-placement_360573\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"5315249587\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p>Brute forcing the decryption key is not realistic due to the length of time required to break an AES encryption key. Unfortunately, once the HELLO encryption of the data is complete, decryption is not feasible without paying the ransom.<br \/>\nBecause the needed private key to unlock the encrypted file is only available through the cyber criminals, victims may be tempted to purchase it and pay the exorbitant fee. However, doing so may encourage these bad guys to continue and even expand their operations. We strongly suggest that you do not send any money to these cyber criminals, and instead address to the law enforcement agency in your country to report this attack.<\/p>\n<h3 class=\"mt_blue\">Restore the files encrypted by HELLO ransomware with recovery software<\/h3>\n<div class=\"mt_noteb\">In some cases, it may be possible to recover previous versions of the encrypted files using System Restore or other recovery software used to obtain \u201cshadow copies\u201d of files.<\/div>\n<h4>Option 1: Restore your files encrypted by HELLO ransomware with ShadowExplorer<\/h4>\n<p>HELLO ransomware will attempt to delete all shadow copies when you first start any executable on your computer after becoming infected. Thankfully, the infection is not always able to remove the shadow copies, so you should continue to try restoring your files using this method.<\/p>\n<ol>\n<li>You can download <strong>ShadowExplorer<\/strong> from the below link:<br \/>\n<a href=\"http:\/\/www.shadowexplorer.com\/downloads.html\" target=\"_blank\" rel=\"noopener noreferrer\"> <strong>SHADOW EXPLORER DOWNLOAD LINK<\/strong><\/a> <em>(This link will open a new web page from where you can download &#8220;ShadowExplorer&#8221;)<\/em><\/li>\n<li>Once you have downloaded and installed ShadowExplorer, you can follow the below video guide on how to restore your files while using this program.<br \/>\n<iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/oaXtQ6rbvxA\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/li>\n<\/ol>\n<div class=\"mt_noteb\">\n<p>Alternatively, you can use the <a href=\"http:\/\/windows.microsoft.com\/en-us\/windows7\/products\/features\/system-restore\" target=\"_blank\" rel=\"noopener noreferrer\">System Restore<\/a> to try to recover the encrypted documents.<\/p>\n<\/div>\n<h4>Option 2: Restore your files encrypted by HELLO ransomware with File Recovery Software<\/h4>\n<p>When HELLO encrypts a file it first makes a copy of it, encrypts the copy, and then deletes the original. Due to this you can use file recovery software such as:<\/p><div id=\"mwtad49389418\" class=\"gas_fallback-ad_381404-ad_309691-placement_381406\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"8735619847\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<ul>\n<li><a href=\"https:\/\/www.piriform.com\/recuva\" target=\"_blank\" rel=\"noopener noreferrer\">Recuva<\/a><br \/>\nYou can follow the below guide on how to use Recuva:<br \/>\n<iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/LeEICG0zWqY\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/li>\n<li><a href=\"http:\/\/www.easeus.com\/datarecoverywizard\/free-data-recovery-software.htm\" target=\"_blank\" rel=\"noopener noreferrer\">EaseUS Data Recovery Wizard Free<\/a><\/li>\n<li><a href=\"http:\/\/www.r-studio.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">R-Studio<\/a><\/li>\n<\/ul>\n<hr \/>\n<div id=\"mwtad1552849292\" class=\"gas_fallback-ad_318930-ad_309691-placement_360589\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3818335085\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 id=\"removal\" class=\"mt_title\">4. How to remove the HELLO ransomware (Virus Removal Guide)<\/h2>\n<div class=\"mt_notey\">\n<p>It&#8217;s important to understand that by starting the removal process you risk losing your files, as we cannot guarantee that you will be able to recover them. Furthermore, your files may be permanently compromised when trying to remove this infection or trying to recover the encrypted documents.Malwarebytes and HitmanPro can detect and remove this infection, however <strong>these programs\u00a0cannot recover your encrypted<\/strong> files.<\/p>\n<\/div>\n<h3 class=\"mt_blue\">STEP 1: Use Malwarebytes to remove the HELLO Ransomware<\/h3>\n<p>Malwarebytes is a powerful on-demand scanner which will remove the HELLO Ransomware from your machine. It is important to note that Malwarebytes will run alongside antivirus software without conflicts.<\/p>\n<ol>\n<li>You can download <strong>download Malwarebytes<\/strong>\u00a0from the below link.<br \/>\n<strong><a href=\"https:\/\/malwaretips.com\/blogs\/downloads-malwarebytes-for-windows\/\" target=\"_blank\" rel=\"noopener noreferrer\">MALWAREBYTES DOWNLOAD LINK<\/a> <\/strong><em>(This link open a new page from where you can download &#8220;Malwarebytes&#8221;)<\/em><\/li>\n<li>When Malwarebytes has finished downloading, double-click on the &#8220;<em>mb3-setup-consumer<\/em>&#8221; file to install Malwarebytes on your computer.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-59774 alignnone\" title=\"Double-click on mb3-setup to install Malwarebytes\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Download.jpg\" alt=\"Malwarebytes installer\" width=\"502\" height=\"256\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Download.jpg 502w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Download-300x153.jpg 300w\" sizes=\"(max-width: 502px) 100vw, 502px\" \/><br \/>\nYou may be presented with an\u00a0<em>User Account Control<\/em>\u00a0pop-up asking if you want to allow Malwarebytes to make changes to your device. If this happens, you should click \u201c<em>Yes<\/em>\u201d to continue with the installation.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-59773 alignnone\" title=\"Click Yes to install Malwarebytes\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-UAC-Prompt.jpg\" alt=\"Malwarebytes User Account Control Prompt\" width=\"504\" height=\"371\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-UAC-Prompt.jpg 504w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-UAC-Prompt-300x221.jpg 300w\" sizes=\"(max-width: 504px) 100vw, 504px\" \/><\/li>\n<li>When the Malwarebytes installation begins, you will see the <em>Malwarebytes Setup Wizard<\/em> which will guide you through the installation process.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-59768 alignnone\" title=\"Click on the Next button to install Malwarebytes\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Installer.jpg\" alt=\"Setup Malwarebytes installer\" width=\"506\" height=\"393\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Installer.jpg 506w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Installer-300x233.jpg 300w\" sizes=\"(max-width: 506px) 100vw, 506px\" \/><br \/>\nTo install Malwarebytes on your machine, <strong>keep following the prompts<\/strong> by clicking the &#8220;<strong>Next<\/strong>&#8221; button.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-59767 alignnone\" title=\"Malwarebytes final setup screen\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Final-Installer-screen.jpg\" alt=\"Completing the Malwarebytes Setup Wizard\" width=\"503\" height=\"394\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Final-Installer-screen.jpg 503w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Final-Installer-screen-300x235.jpg 300w\" sizes=\"(max-width: 503px) 100vw, 503px\" \/><\/li>\n<li>Once installed, Malwarebytes will automatically start and update the antivirus database. To start a system scan you can click on the &#8220;<strong>Scan\u00a0Now<\/strong>&#8221; button.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-59771 alignnone\" title=\"Click on the Scan Now button to scan with Malwarebytes\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Scan-Now.jpg\" alt=\"Perform a system scan with Malwarebytes\" width=\"643\" height=\"446\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Scan-Now.jpg 643w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Scan-Now-300x208.jpg 300w\" sizes=\"(max-width: 643px) 100vw, 643px\" \/><\/li>\n<li>Malwarebytes will now start scanning your computer for malicious programs.<br \/>\nThis process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-59772\" title=\"Malwarebytes while performing a scan\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Scanning-for-Malware.jpg\" alt=\"Malwarebytes scanning for malware\" width=\"643\" height=\"445\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Scanning-for-Malware.jpg 643w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Scanning-for-Malware-300x208.jpg 300w\" sizes=\"(max-width: 643px) 100vw, 643px\" \/><\/li>\n<li>When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected.<br \/>\nTo remove the malicious programs that Malwarebytes has found, click on the &#8220;<strong>Quarantine Selected<\/strong>&#8221; button.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-59769\" title=\"Click on the Quarantine Selected button to remove malware\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Quaratine-Virus.jpg\" alt=\"Malwarebytes Quarantine Selected\" width=\"641\" height=\"451\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Quaratine-Virus.jpg 641w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Quaratine-Virus-300x211.jpg 300w\" sizes=\"(max-width: 641px) 100vw, 641px\" \/><\/li>\n<li>Malwarebytes will now quarantine all the malicious files and registry keys that it has found.<br \/>\nTo complete the malware removal process, Malwarebytes may ask you to restart your computer.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-59770\" title=\"Malwarebytes requesting to restart computer to complete malware removal process\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Removing-Virus.jpg\" alt=\"Malwarebytes removing malware from computer\" width=\"639\" height=\"445\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Removing-Virus.jpg 639w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/Malwarebytes-Removing-Virus-300x209.jpg 300w\" sizes=\"(max-width: 639px) 100vw, 639px\" \/><br \/>\nWhen the malware removal process is complete, you can close Malwarebytes and continue with the rest of the instructions.<\/li>\n<\/ol>\n<h3 class=\"mt_blue\">STEP 2: Double-check for the HELLO ransomware with HitmanPro<\/h3>\n<p>HitmanPro finds and removes malware, adware, bots, and other threats that even the best antivirus suite can oftentimes miss. It&#8217;s designed to run alongside your antivirus suite, firewall, and other security tools.<\/p>\n<ol>\n<li>You can download <strong>HitmanPro<\/strong> from the below link:<br \/>\n<a href=\"https:\/\/malwaretips.com\/blogs\/downloads-hitmanpro\/\" target=\"_blank\" rel=\"noopener noreferrer\"> <strong>HITMANPRO DOWNLOAD LINK<\/strong><\/a> <em>(This link will open a new web page from where you can download &#8220;HitmanPro&#8221;)<\/em><\/li>\n<li>When HitmanPro has finished downloading, double-click on the &#8220;<em>hitmanpro<\/em>&#8221; file to install this program on your computer.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-59783\" title=\"Double-click on the HitmanPro file\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/HitmanPro-Download.jpg\" alt=\"HitmanPro icon\" width=\"498\" height=\"242\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/HitmanPro-Download.jpg 498w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/HitmanPro-Download-300x146.jpg 300w\" sizes=\"(max-width: 498px) 100vw, 498px\" \/><br \/>\nYou may be presented with an\u00a0<em>User Account Control<\/em>\u00a0pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click \u201c<em>Yes<\/em>\u201d to continue with the installation.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-59784\" title=\"Click Yes to install HitmanPro\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/HitmanPro-User-Account-Control.jpg\" alt=\"HitmanPro User Account Control Pop-up\" width=\"496\" height=\"363\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/HitmanPro-User-Account-Control.jpg 496w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/12\/HitmanPro-User-Account-Control-300x220.jpg 300w\" sizes=\"(max-width: 496px) 100vw, 496px\" \/><\/li>\n<li>When the program starts you will be presented with the start screen as shown below. Now click on the <strong>Next<\/strong> button to continue with the scan process.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-54010\" title=\"Click Next to install HitmanPro\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/HitmanPro-install.jpg\" alt=\"HitmanPro setup process\" width=\"534\" height=\"421\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/HitmanPro-install.jpg 534w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/HitmanPro-install-300x237.jpg 300w\" sizes=\"(max-width: 534px) 100vw, 534px\" \/><\/li>\n<li>HitmanPro will now begin to scan your computer for malware.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-54012\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/HitmanPro-Scan.jpg\" alt=\"HitmanPro scanning for HELLO ransomware\" width=\"529\" height=\"426\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/HitmanPro-Scan.jpg 529w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/HitmanPro-Scan-300x242.jpg 300w\" sizes=\"(max-width: 529px) 100vw, 529px\" \/><\/li>\n<li>When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the &#8220;<strong>Next<\/strong>&#8221; button, to remove malware.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-54008\" title=\"HitmanPro scan summary. Click Next to remove malware\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/HitmanPro-detected-malware.jpg\" alt=\"HitmanPro detected malware\" width=\"530\" height=\"426\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/HitmanPro-detected-malware.jpg 530w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/HitmanPro-detected-malware-300x241.jpg 300w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/><\/li>\n<li>Click on the &#8220;<strong>Activate free license<\/strong>&#8221; button to begin the <em>free 30 days trial<\/em>, and remove all the malicious files from your computer.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-54011\" title=\"Click on the Activate free license button\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/HitmanPro-remove-malware.jpg\" alt=\"Activate HitmanPro to remove malware\" width=\"528\" height=\"420\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/HitmanPro-remove-malware.jpg 528w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2016\/08\/HitmanPro-remove-malware-300x239.jpg 300w\" sizes=\"(max-width: 528px) 100vw, 528px\" \/><br \/>\nWhen the process is complete, you can close HitmanPro and continue with the rest of the instructions.<\/li>\n<\/ol>\n<hr \/>\n<div id=\"mwtad2323753825\" class=\"gas_fallback-ad_381388-ad_309691-placement_381390\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3191649120\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 id=\"prevent\" class=\"mt_title\">5. How to protect your PC from the HELLO ransomware<\/h2>\n<p>To protect your computer from the HELLO ransomware, you should always have an antivirus installed on your computer and always have a backup for your personal documents.<\/p><div id=\"mwtad3403120921\" class=\"gas_fallback-ad_360582-ad_309691-placement_360581\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"9971336976\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<div class=\"mt_noteg\">As an extra protection method against this type of ransowamre, you can use <a href=\"https:\/\/malwaretips.com\/blogs\/downloads-hitmanpro\/alert\" target=\"_blank\" rel=\"noopener noreferrer\">HitmanPro.Alert<\/a>, which will prevent any file encrypting malware from running.<\/div>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/XrSP-CMjuFk?rel=0\" width=\"640\" height=\"480\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<hr \/>\n<div class=\"mt_noteg\">\n<p>Your computer should now be free of the HELLO ransomware infection. If you are still experiencing problems while trying to remove HELLO ransomware, please do one of the following:<\/p>\n<ul>\n<li>Run a system scan with <strong><a href=\"https:\/\/malwaretips.com\/blogs\/downloads-emsisoft-emergency-kit\/\" target=\"_blank\" rel=\"noopener\">Emsisoft Emergency Kit<\/a><\/strong><\/li>\n<li>Ask for help in our <strong><a title=\"Malware Removal Assistance\" href=\"https:\/\/malwaretips.com\/forums\/malware-removal-assistance.10\/\" rel=\"noopener\">Malware Removal Assistance<\/a><\/strong> forum.<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>HELLO is a file-encrypting ransomware, which will encrypt the personal documents found on victim\u2019s, appending the .HELLO extension to encrypted files. The HELLO ransomware then displays a message which offers to decrypt the data if &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"How to remove HELLO Ransomware (Virus Removal Guide)\" class=\"read-more button\" href=\"https:\/\/malwaretips.com\/blogs\/remove-hello-ransomware\/#more-71372\" aria-label=\"Read more about How to remove HELLO Ransomware (Virus Removal Guide)\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":71373,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2727],"tags":[],"class_list":["post-71372","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ransomware","masonry-post","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50","resize-featured-image"],"_links":{"self":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts\/71372","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/comments?post=71372"}],"version-history":[{"count":0,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts\/71372\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/media\/71373"}],"wp:attachment":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/media?parent=71372"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/categories?post=71372"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/tags?post=71372"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}