{"id":99785,"date":"2019-12-06T05:09:06","date_gmt":"2019-12-06T05:09:06","guid":{"rendered":"https:\/\/malwaretips.com\/blogs\/?p=99785"},"modified":"2019-12-06T05:09:06","modified_gmt":"2019-12-06T05:09:06","slug":"remove-cilla-virus","status":"publish","type":"post","link":"https:\/\/malwaretips.com\/blogs\/remove-cilla-virus\/","title":{"rendered":"How to remove CILLA ransomware (Virus Removal Guide)"},"content":{"rendered":"<p>If you cannot open your images, documents, or files and they have a <strong>&#8220;.CILLA&#8221;<\/strong> extension, then your computer is infected with the GlobeImposter ransomware.<\/p><div id=\"mwtad1243080856\" class=\"gas_fallback-ad_309684--placement_360520\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3957935887\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p>The GlobeImposter ransomware encrypts the personal documents found on the victim&#8217;s computer, then displays a message which offers to decrypt the data if payment in Bitcoin is made. The instructions are placed on the victim&#8217;s desktop in the how_to_back_files.html file.<\/p>\n<figure id=\"attachment_99786\" aria-describedby=\"caption-attachment-99786\" style=\"width: 1409px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-99786\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/12\/CILLA-ransomware.jpg\" alt=\"Image: CILLA ransomware\" width=\"1419\" height=\"907\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/12\/CILLA-ransomware.jpg 1419w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/12\/CILLA-ransomware-300x192.jpg 300w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/12\/CILLA-ransomware-1024x655.jpg 1024w\" sizes=\"(max-width: 1419px) 100vw, 1419px\" \/><figcaption id=\"caption-attachment-99786\" class=\"wp-caption-text\">Image: CILLA ransomware<\/figcaption><\/figure>\n<ul class=\"stepsbox\">\n<li><a href=\"#whatis\">1. What is the CILLA ransomware?<\/a><\/li>\n<li><a href=\"#how\">2. How did the CILLA ransomware get on my computer?<\/a><\/li>\n<li><a href=\"#infected\">3. Is my computer infected with the CILLA ransomware?<\/a><\/li>\n<li><a href=\"#removal\">4. How to remove the CILLA ransomware and recover the files<\/a><\/li>\n<\/ul>\n<div id=\"mwtad1948995692\" class=\"gas_fallback-ad_309746-ad_309691-placement_360521\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"4456629336\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 id=\"whatis\" class=\"mt_title\">1. What is the CILLA ransomware?<\/h2>\n<p>CILLA is a file-encrypting ransomware infection that restricts access to data (files, images, videos) by encrypting files with the &#8220;.CILLA&#8221; extension. It then attempts to extort money from victims by asking for &#8220;ransom&#8221;, in the form of Bitcoin cryptocurrency, in exchange for access to your files.<\/p><div id=\"mwtad1461514112\" class=\"gas_fallback-ad_381396-ad_309691-placement_360566\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"1471373341\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p>This ransomware targets all versions of Windows including Windows 7, Windows 8.1 and Windows 10. When this ransomware is first installed on a computer it will create a random named executable in the %AppData% or %LocalAppData% folder. This executable will be launched and begin to scan all the drive letters on your computer for data files to encrypt.<\/p>\n<p>GlobeImposter ransomware searches for files with certain file extensions to encrypt. The files it encrypts include important productivity documents, images, videos and files such as .doc, .docx, .xls, .pdf, among others. When these files are detected, this infection will change the extension to CILLA, so you are no longer able to be open them.<\/p>\n<p>The GlobeImposter ransomware changes the name of each encrypted file to the following format: name.CILLA<\/p><div id=\"mwtad3963803643\" class=\"gas_fallback-ad_309686-ad_309691-placement_360569\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"6935453015\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p>Once your files are encrypted with the &#8220;.CILLA&#8221; extension, you cannot open these files and this ransomware will create the how_to_back_files.html\u00a0ransom note in each folder that a file has been encrypted and on the Windows desktop.<br \/>\nWhen the infection has finished scanning your computer it will also delete all of the Shadow Volume Copies that are on the affected computer. It does this so that you cannot use the shadow volume copies to restore your encrypted files.<\/p>\n<hr \/>\n<div id=\"mwtad1846212909\" class=\"gas_fallback-ad_309747-ad_309691-placement_360587\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"9589536513\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 id=\"how\" class=\"mt_title\">2. How did the CILLA ransomware get on my computer?<\/h2>\n<p>The CILLA ransomware is distributed via spam email containing infected attachments or by exploiting vulnerabilities in the operating system and installed programs.<\/p>\n<p>Cyber-criminals spam out an email, with forged header information, tricking you into believing that it is from a shipping company like DHL or FedEx. The email tells you that they tried to deliver a package to you, but failed for some reason. Sometimes the emails claim to be notifications of a shipment you have made. Either way, you can&#8217;t resist being curious as to what the email is referring to &#8211; and open the attached file (or click on a link embedded inside the email). And with that, your computer is infected with the CILLA ransomware.<\/p><div id=\"mwtad1567631858\" class=\"gas_fallback-ad_381401-ad_309691-placement_360573\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"5315249587\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p>This ransomware was also observed attacking victims by hacking open Remote Desktop Services (RDP) ports. The attackers scan for the systems running RDP (TCP port 3389) and then attempt to brute force the password for the systems.<\/p>\n<hr \/>\n<div id=\"mwtad1618992767\" class=\"gas_fallback-ad_309748-ad_309691-placement_360588\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3906789406\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 id=\"infected\" class=\"mt_title\">3. Is my computer infected with CILLA Ransomware?<\/h2>\n<p>Here is a short summary for the CILLA ransomware:<\/p>\n<ul class=\"stepsbox\">\n<li><strong>Ransomware family<\/strong>: GlobeImposter ransomware<\/li>\n<li><strong>Extensions<\/strong>: CILLA<\/li>\n<li><strong>Ransom note<\/strong>: how_to_back_files.html<\/li>\n<li><strong>Ransom<\/strong>: From $500 (in Bitcoins)<\/li>\n<li><strong>Contact<\/strong>: blackcilla@qq.com<\/li>\n<li><strong>Symptoms<\/strong>: Your files have the &#8220;.CILLA&#8221; extension and cannot be opened by any programs<\/li>\n<\/ul>\n<p>When this ransomware infects your computer it will scan all the drive letters for targeted file types, encrypt them, and then append the &#8220;.CILLA&#8221; extension to them. Once these files are encrypted, they will no longer able to be opened by your normal programs. When this ransomware has finished encrypting the victim&#8217;s files, it will also display a ransom note that includes instructions on how to contact these cybercriminals.<\/p><div id=\"mwtad491524862\" class=\"gas_fallback-ad_381404-ad_309691-placement_381406\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"8735619847\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<p>This is the message that the CILLA ransomware will display:<\/p>\n<blockquote><p>YOUR PERSONAL ID<br \/>\nYOUR FILES ARE ENCRYPTED!<br \/>\nALL YOUR IMPORTANT DATA HAS BEEN ENCRYPTED.<\/p>\n<p>To recover data you need decryptor.<br \/>\nTo get the decryptor you should:<br \/>\nSend 1 test image or text file blackcilla@qq.com or blackcilla@cock.li.<br \/>\nIn the letter include your personal ID (look at the beginning of this document).<\/p>\n<p>We will give you the decrypted file and assign the price for decryption all files<br \/>\nAfter we send you instruction how to pay for decrypt and after payment you will receive a decryptor and instructions We can decrypt one file in quality the evidence that we have the decoder.<br \/>\nAttention!<\/p>\n<p>Only blackcilla@qq.com and blackcilla@cock.li can decrypt your files<br \/>\nDo not trust anyone blackcilla@qq.com and blackcilla@cock.li<br \/>\nDo not attempt to remove the program or run the anti-virus tools<br \/>\nAttempts to self-decrypting files will result in the loss of your data<br \/>\nDecoders other users are not compatible with your data, because each user&#8217;s unique encryption key<\/p><\/blockquote>\n<p>If your computer is infected with this ransomware, we recommend that you contact the following government fraud and scam sites to report this attack:<\/p>\n<ul>\n<li>In the United States, go to the\u00a0<a href=\"http:\/\/www.onguardonline.gov\/\" target=\"_self\" rel=\"noopener noreferrer\" data-content-id=\"\" data-content-type=\"\" data-bi-name=\"content-anchor-link\">On Guard Online<\/a>\u00a0website.<\/li>\n<li>In Australia, go to the\u00a0<a href=\"http:\/\/www.scamwatch.gov.au\/\" target=\"_self\" rel=\"noopener noreferrer\" data-content-id=\"\" data-content-type=\"\" data-bi-name=\"content-anchor-link\">SCAMwatch<\/a>\u00a0website.<\/li>\n<li>In Canada, go to the\u00a0<a href=\"http:\/\/www.antifraudcentre-centreantifraude.ca\/\" target=\"_self\" rel=\"noopener noreferrer\" data-content-id=\"\" data-content-type=\"\" data-bi-name=\"content-anchor-link\">Canadian Anti-Fraud Centre<\/a>.<\/li>\n<li>In France, go to the\u00a0<a class=\"managed-link content-anchor-link\" tabindex=\"0\" href=\"https:\/\/www.ssi.gouv.fr\/\" target=\"_self\" rel=\"noopener noreferrer\" data-content-id=\"\" data-content-type=\"\" data-bi-name=\"content-anchor-link\">Agence nationale de la s\u00e9curit\u00e9 des syst\u00e8mes d&#8217;information<\/a><\/li>\n<li>In Germany, go to the\u00a0<a href=\"https:\/\/www.bsi.bund.de\/DE\/Home\/home_node.html\" target=\"_self\" rel=\"noopener noreferrer\" data-content-id=\"\" data-content-type=\"\" data-bi-name=\"content-anchor-link\">Bundesamt f\u00fcr Sicherheit in der Informationstechnik<\/a>\u00a0website.<\/li>\n<li>In Ireland, go to the\u00a0<a href=\"http:\/\/www.garda.ie\/\" target=\"_self\" rel=\"noopener noreferrer\" data-content-id=\"\" data-content-type=\"\" data-bi-name=\"content-anchor-link\">An Garda S\u00edoch\u00e1na<\/a>\u00a0website.<\/li>\n<li>In New Zealand, go to the\u00a0<a href=\"http:\/\/www.consumeraffairs.govt.nz\/scams\" target=\"_self\" rel=\"noopener noreferrer\" data-content-id=\"\" data-content-type=\"\" data-bi-name=\"content-anchor-link\">Consumer Affairs Scams<\/a>\u00a0website.<\/li>\n<li>In the United Kingdom, go to the\u00a0<a href=\"https:\/\/www.actionfraud.police.uk\/\" target=\"_self\" rel=\"noopener noreferrer\" data-content-id=\"\" data-content-type=\"\" data-bi-name=\"content-anchor-link\">Action Fraud<\/a>\u00a0website.<\/li>\n<\/ul>\n<p>If your country or region isn&#8217;t listed here, we recommend that you contact your country or region&#8217;s federal police or communications authority.<\/p><div id=\"mwtad2822025743\" class=\"gas_fallback-ad_360582-ad_309691-placement_360581\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"9971336976\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n<hr \/>\n<div id=\"mwtad4233524767\" class=\"gas_fallback-ad_318930-ad_309691-placement_360589\" style=\"margin-top: 30px;margin-bottom: 30px;\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-7750719144850257\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-7750719144850257\" \ndata-ad-slot=\"3818335085\" \ndata-ad-format=\"auto\" data-full-width-responsive=\"true\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><h2 id=\"removal\" class=\"mt_title\">4. How to remove the CILLA ransomware and recover the files<\/h2>\n<div class=\"mt_noter\">\n<p>It&#8217;s important to understand that by starting the removal process you risk losing your files, as we cannot guarantee that you will be able to recover them. Your files may be permanently compromised when trying to remove this infection or trying to recover the encrypted documents. We cannot be held responsible for losing your files or documents during this removal process.<\/p>\n<p>This guide was written to help you remove the infection itself from your computer, and if a 100% proven method to recover the encrypted files is found we will update this guide.<\/p>\n<\/div>\n<h3 id=\"malwarebytes\" class=\"mt_blue\">STEP 1: Use Malwarebytes Free to remove CILLA ransomware<\/h3>\n<p>Malwarebytes Free is one of the most popular and most used anti-malware software for Windows, and for good reasons. It is able to destroy many types of malware that other software tends to miss, without costing you absolutely nothing. When it comes to cleaning up an infected device, Malwarebytes has always been free and we recommend it as an essential tool in the fight against malware.<br \/>\nIt is important to note that Malwarebytes Free will run alongside antivirus software without conflicts.<\/p>\n<ol class=\"mwt_detailed_steps\">\n<li>\n<p class=\"mwt_quick_overview\">Download Malwarebytes Free.<\/p>\n<p>You can download <strong>Malwarebytes<\/strong>\u00a0by clicking the link below.<\/p>\n<div class=\"mwt_download_box\"><img decoding=\"async\" class=\"alignleft size-full wp-image-81150 mwt_product_icon_logo\" title=\"Malwarebytes Icon\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/06\/Malwarebytes-LOGO.png\" alt=\"Malwarebytes Logo\" width=\"40\" height=\"40\" \/><strong><a href=\"https:\/\/malwaretips.com\/blogs\/downloads-malwarebytes-for-windows\/\" target=\"_blank\" rel=\"noopener noreferrer\">MALWAREBYTES DOWNLOAD LINK<\/a><\/strong><br \/>\n<em>(The above link will open a new page from where you can download Malwarebytes)<\/em><\/div>\n<\/li>\n<li>\n<p class=\"mwt_quick_overview\">Double-click on the Malwarebytes setup file.<\/p>\n<p>When Malwarebytes has finished downloading, double-click on the <strong>MBSetup<\/strong> file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the <em>Downloads<\/em> folder.<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-98359 alignnone\" title=\"Double-click on MBSetup to install Malwarebytes Free\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Download-Malwarebytes.jpg\" alt=\"Double-click on MBSetup installer to install Malwarebytes \" width=\"585\" height=\"335\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Download-Malwarebytes.jpg 585w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Download-Malwarebytes-300x172.jpg 300w\" sizes=\"(max-width: 585px) 100vw, 585px\" \/><br \/>\nYou may be presented with an\u00a0<em>User Account Control<\/em>\u00a0pop-up asking if you want to allow Malwarebytes to make changes to your device. If this happens, you should click \u201c<em>Yes<\/em>\u201d to continue with the Malwarebytes installation.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-98368 alignnone\" title=\"Windows asking for permission to run the Malwarebytes Free installer\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Windows-UAC.jpg\" alt=\"Windows asking for permission to run the Malwarebytes installer\" width=\"585\" height=\"396\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Windows-UAC.jpg 585w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Windows-UAC-300x203.jpg 300w\" sizes=\"(max-width: 585px) 100vw, 585px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Follow the on-screen prompts to install Malwarebytes.<\/p>\n<p>When the Malwarebytes installation begins, you will see the <em>Malwarebytes setup wizard<\/em> which will guide you through the installation process. The Malwarebytes installer will first ask you on what type of computer are you installing this program, click either <strong>Personal Computer<\/strong> or <strong>Work Computer<\/strong>.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-98387 alignnone\" title=\"Malwarebytes setup: Click on Personal Computer\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Install-Malwarebytes-Free-Step-1.jpg\" alt=\"Malwarebytes setup: Click on Personal Computer step 1\" width=\"590\" height=\"456\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Install-Malwarebytes-Free-Step-1.jpg 590w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Install-Malwarebytes-Free-Step-1-300x232.jpg 300w\" sizes=\"(max-width: 590px) 100vw, 590px\" \/><\/p>\n<p>On the next screen, click &#8220;<strong>Install<\/strong>&#8221; to install Malwarebytes on your computer.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-98388 alignnone\" title=\"Click on Install to install Malwarebytes\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Install-Malwarebytes-Free-Step-2.jpg\" alt=\"Malwarebytes Setup: Click on Install\" width=\"590\" height=\"447\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Install-Malwarebytes-Free-Step-2.jpg 590w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Install-Malwarebytes-Free-Step-2-300x227.jpg 300w\" sizes=\"(max-width: 590px) 100vw, 590px\" \/><\/p>\n<p>When your Malwarebytes installation completes, the program opens to the <em>Welcome to Malwarebytes<\/em> screen. Click the <strong>&#8220;Get started&#8221;<\/strong> button.<\/li>\n<li>\n<p class=\"mwt_quick_overview\">Select &#8220;Use Malwarebytes Free&#8221;.<\/p>\n<p>After installing Malwarebytes, you&#8217;ll be prompted to select between the Free and the Premium version. The Malwarebytes Premium edition includes preventative tools like real-time scanning and ransomware protection, however, we will use the Free version to clean up the computer.<br \/>\nClick on &#8220;<strong>Use Malwarebytes Free<\/strong>&#8220;.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-98393 alignnone\" title=\"Click on Use Malwarebytes Free\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Select-Use-Malwarebytes-Free.jpg\" alt=\"Click on Use Malwarebytes Free to continue with the install\" width=\"590\" height=\"435\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Select-Use-Malwarebytes-Free.jpg 590w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Select-Use-Malwarebytes-Free-300x221.jpg 300w\" sizes=\"(max-width: 590px) 100vw, 590px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Click on &#8220;Scan&#8221;.<\/p>\n<p>To scan your computer with Malwarebytes, click on the &#8220;<strong>Scan<\/strong>&#8221; button. Malwarebytes will automatically update the antivirus database and start scanning your computer for malware.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-98391 alignnone\" title=\"Click on Scan button to start a system scan\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwrebytes-Click-On-Scan.jpg\" alt=\"Click on Scan button\" width=\"700\" height=\"516\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwrebytes-Click-On-Scan.jpg 700w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwrebytes-Click-On-Scan-300x221.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Wait for the Malwarebytes scan to complete.<\/p>\n<p>Malwarebytes will scan your computer for adware and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-98390 alignnone\" title=\"Wait for Malwarebytes to scan your computer\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Scanning-Windows-PC.jpg\" alt=\"Malwarebytes scanning for malicious programs\" width=\"700\" height=\"516\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Scanning-Windows-PC.jpg 700w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Scanning-Windows-PC-300x221.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Click on &#8220;Quarantine&#8221;.<\/p>\n<p>When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malicious programs that Malwarebytes has found, click on the &#8220;<strong>Quarantine<\/strong>&#8221; button.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-98392 alignnone\" title=\"Review the malicious programs and click on Quarantine\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwreytees-Click-Quaratine.jpg\" alt=\"Review the malicious programs and click on Quarantine to remove CILLA ransomware\" width=\"700\" height=\"520\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwreytees-Click-Quaratine.jpg 700w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwreytees-Click-Quaratine-300x223.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Restart computer.<\/p>\n<p>Malwarebytes will now remove all the malicious files and registry keys that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.<br \/>\n<img decoding=\"async\" class=\"size-full wp-image-98389 alignnone\" title=\"Malwarebytes requesting to restart computer\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Restart-PC.jpg\" alt=\"Malwarebytes requesting to restart computer to complete the CILLA ransomware removal process\" width=\"700\" height=\"516\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Restart-PC.jpg 700w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2019\/11\/Malwarebytes-Restart-PC-300x221.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br \/>\nWhen the malware removal process is complete, you can close Malwarebytes and continue with the rest of the instructions.<\/li>\n<\/ol>\n<hr \/>\n<h3 id=\"emsisoft\" class=\"mt_blue\">STEP 2: Use Emsisoft Emergency Kit to scan for malware and unwanted programs<\/h3>\n<p>Emsisoft Emergency Kit is a free second opinion scanner that can be used without installation to scan and clean infected computers. Emsisoft scans the behavior of active files and also files in locations where malware normally resides for suspicious activity.<\/p>\n<ol class=\"mwt_detailed_steps\">\n<li>\n<p class=\"mwt_quick_overview\">Download Emsisoft Emergency Kit.<\/p>\n<p>You can download <strong>Emsisoft Emergency Kit<\/strong> by clicking the link below.<\/p>\n<div class=\"mwt_download_box\"><img decoding=\"async\" class=\"alignleft size-full wp-image-82222 mwt_product_icon_logo\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/07\/emsisoft-logo.jpg\" alt=\"Emsisoft logo\" width=\"40\" height=\"40\" title=\"\"><a href=\"https:\/\/malwaretips.com\/blogs\/downloads-emsisoft-emergency-kit\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>EMSISOFT EMERGENCY KIT DOWNLOAD LINK<\/strong><\/a><br \/>\n<em>(The above link will open a new web page from where you can download Emsisoft Emergency Kit)<\/em><\/div>\n<\/li>\n<li>\n<p class=\"mwt_quick_overview\">Install Emsisoft Emergency Kit.<\/p>\n<p>Double-click on the <strong>EmsisoftEmergencyKit<\/strong> setup file to start the installation process, then click on the &#8220;<strong>Install<\/strong>&#8221; button.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-82232\" title=\"Click on the Install button to install Emsisoft\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/07\/Install-Emsisoft-Emergency-Kit.jpg\" alt=\"Click on the Install button\" width=\"685\" height=\"516\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/07\/Install-Emsisoft-Emergency-Kit.jpg 685w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/07\/Install-Emsisoft-Emergency-Kit-300x226.jpg 300w\" sizes=\"(max-width: 685px) 100vw, 685px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Start Emsisoft Emergency Kit.<\/p>\n<p>On your desktop the &#8220;EEK&#8221; folder (<em>C:\\EEK<\/em>) should now be open. To start Emsisoft, click on the &#8220;<strong>Start Emsisoft Emergency Kit<\/strong>&#8221; file to open this program.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-82234\" title=\"Click on Start Emsisoft Emergency Kit file\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/07\/Start-Emsisoft-Emergency-Kit.jpg\" alt=\"Click on Start Emsisoft Emergency Kit\" width=\"685\" height=\"351\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/07\/Start-Emsisoft-Emergency-Kit.jpg 685w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/07\/Start-Emsisoft-Emergency-Kit-300x154.jpg 300w\" sizes=\"(max-width: 685px) 100vw, 685px\" \/><\/p>\n<p>You may be presented with a <em>User Account Control<\/em> dialog asking you if you want to run this file. If this happens, you should click \u201c<em>Yes<\/em>\u201d to continue with the installation.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-82229\" title=\"Allow Emsisoft to run on your PC\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/07\/Allow-Emsisoft-Emergency-Kit-to-run.jpg\" alt=\"Allow Emsisoft to run on your PC - UAC\" width=\"485\" height=\"379\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/07\/Allow-Emsisoft-Emergency-Kit-to-run.jpg 485w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/07\/Allow-Emsisoft-Emergency-Kit-to-run-300x234.jpg 300w\" sizes=\"(max-width: 485px) 100vw, 485px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Click on &#8220;Malware Scan&#8221;.<\/p>\n<p>Emsisoft Emergency Kit will start and it will ask you for permission to update itself. Once the update process is complete, click on the <strong>&#8220;Scan&#8221;<\/strong> tab, and perform a &#8220;<em>Malware Scan<\/em>&#8220;.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-82233\" title=\"Perform a Malware Scan with Emsisoft\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/07\/Scan-with-Emsisoft-Emergency-Kit.jpg\" alt=\"Perform a Malware Scan with Emsisoft Emergency Kit\" width=\"685\" height=\"384\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/07\/Scan-with-Emsisoft-Emergency-Kit.jpg 685w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/07\/Scan-with-Emsisoft-Emergency-Kit-300x168.jpg 300w\" sizes=\"(max-width: 685px) 100vw, 685px\" \/><br \/>\nEmsisoft Emergency Kit will now scan your PC for malicious files. This process can take a few minutes.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-82230\" title=\"Emsisoft Emergency Kit scanning for malware\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/07\/Emsisoft-Emergency-Kit-Scanning.jpg\" alt=\"Emsisoft Emergency Kit Scanning\" width=\"685\" height=\"377\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/07\/Emsisoft-Emergency-Kit-Scanning.jpg 685w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/07\/Emsisoft-Emergency-Kit-Scanning-300x165.jpg 300w\" sizes=\"(max-width: 685px) 100vw, 685px\" \/><\/li>\n<li>\n<p class=\"mwt_quick_overview\">Click on &#8220;Quarantine selected&#8221;.<\/p>\n<p>When the Emsisoft scan has finished, you will be presented with a screen reporting which malicious files were detected on your computer. To remove the malicious programs, click on the &#8220;<strong>Quarantine selected<\/strong>&#8220;.<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-82231\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/07\/Emsisoft-Emergency-KitMalware-Detected.jpg\" alt=\"Click on Quarantine Selected to remove the malicious programs\" width=\"685\" height=\"379\" title=\"\" srcset=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/07\/Emsisoft-Emergency-KitMalware-Detected.jpg 685w, https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2018\/07\/Emsisoft-Emergency-KitMalware-Detected-300x166.jpg 300w\" sizes=\"(max-width: 685px) 100vw, 685px\" \/><br \/>\nWhen the malware removal process is complete, Emsisoft Emergency Kit may need to restart your computer. Click on the &#8220;<strong>Restart<\/strong>&#8221; button to restart your computer.<br \/>\nWhen the process is complete, you can close Emsisoft and continue with the rest of the instructions.<\/li>\n<\/ol>\n<h3 id=\"restore\" class=\"mt_blue\">STEP 3: Restoring the files encrypted by CILLA ransomware<\/h3>\n<p>Unfortunately, it&#8217;s not possible to recover the files encrypted by the CILLA ransomware because the private key which is needed to unlock the encrypted files is only available through the cybercriminals.<\/p>\n<p>Do not pay any money to recover your files. Even if you were to pay the ransom, there is no guarantee that you will regain access to your files.<\/p>\n<div class=\"mt_noter\">Make sure you remove the malware from your computer first, otherwise, it will repeatedly lock your system or encrypt files. If you suspect that your computer is still infected with malware, you can run a free scan with <strong><a href=\"https:\/\/www.eset.com\/us\/home\/online-scanner\/\" target=\"_blank\" rel=\"noopener noreferrer\">ESET Online Scanner<\/a><\/strong>.<\/div>\n<h4>Option 1: Search for a CILLA\u00a0ransomware decryption tool<\/h4>\n<p>At the time of writing this article, there was no decryption tool available for the CILLA\u00a0ransomware. However, the cybersecurity community is constantly working to create ransomware decryption tools, so you can try to search these sites for updates:<\/p>\n<ul>\n<li><a href=\"https:\/\/id-ransomware.malwarehunterteam.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/id-ransomware.malwarehunterteam.com\/<\/a><\/li>\n<li><a href=\"https:\/\/decrypter.emsisoft.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/decrypter.emsisoft.com\/<\/a><\/li>\n<li><a href=\"https:\/\/noransom.kaspersky.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/noransom.kaspersky.com\/<\/a><\/li>\n<li><a href=\"https:\/\/www.avast.com\/ransomware-decryption-tools\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.avast.com\/ransomware-decryption-tools<\/a><\/li>\n<\/ul>\n<h4>Option 2: Try to restore your files with Free File Recovery Software<\/h4>\n<p><strong><u>In a very few cases<\/u><\/strong>, it may be possible to recover previous versions of the encrypted files using recovery software used to obtain \u201cshadow copies\u201d of files. We&#8217;ve listed two options below, however, keep in mind that most likely these programs won&#8217;t be able to recover your files.<\/p>\n<p>Here&#8217;s how to try to recover your files with ShadowExplorer:<br \/>\nThe CILLA will attempt to delete all shadow copies when you first start any executable on your computer after becoming infected. Thankfully, the infection is not always able to remove the shadow copies, so you should continue to try restoring your files using this method.<\/p>\n<ol>\n<li>You can download <strong>ShadowExplorer<\/strong> from the below link:\n<div class=\"mwt_download_box\"><a href=\"https:\/\/www.shadowexplorer.com\/downloads.html\" target=\"_blank\" rel=\"noopener noreferrer\"> <strong>SHADOW EXPLORER DOWNLOAD LINK<\/strong><\/a> <em>(This link will open a new web page from where you can download &#8220;ShadowExplorer&#8221;)<\/em><\/div>\n<\/li>\n<li>Once you have downloaded and installed ShadowExplorer, you can follow the below video guide on how to restore your files while using this program.<br \/>\n<iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/oaXtQ6rbvxA\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/li>\n<\/ol>\n<p>Another option would be to use free recovery software, like Recuva Free. Here&#8217;s how to try to recover your files with Recuva Free:<\/p>\n<ol>\n<li>You can download <strong>Recuva Free<\/strong> from the below link:\n<div class=\"mwt_download_box\"><img decoding=\"async\" src=\"https:\/\/malwaretips.com\/blogs\/wp-content\/uploads\/2022\/10\/Recuva-icon.png\" alt=\"Recuva Free\" width=\"40\" height=\"40\" class=\"alignleft size-full wp-image-150578 mwt_product_icon_logo\" title=\"\"><a href=\"https:\/\/malwaretips.com\/blogs\/get-recuva-free\/\" target=\"_blank\" rel=\"noopener noreferrer\"> <strong>RECUVA FREE DOWNLOAD LINK<\/strong><\/a> <em>(This link will open a new web page from where you can download &#8220;Recuva Free&#8221;)<\/em><\/div>\n<\/li>\n<li>Once you have downloaded and installed Recuva Free, you can follow the below video guide on how to restore your files while using this program.<br \/>\n<iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/LeEICG0zWqY\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/li>\n<\/ol>\n<hr \/>\n<p>Your computer should now be free of the CILLA ransomware infection. If you are still experiencing problems while trying to remove CILLA ransomware from your computer, please do one of the following:<\/p>\n<ul>\n<li>Run a computer scan with <strong><a href=\"https:\/\/www.eset.com\/us\/home\/online-scanner\/\" target=\"_blank\" rel=\"noopener noreferrer\">ESET Online Scanner<\/a><\/strong><\/li>\n<li>Ask for help in our <strong><a title=\"Malware Removal Assistance\" href=\"https:\/\/malwaretips.com\/forums\/malware-removal-assistance-for-windows.10\/\" rel=\"noopener\">Malware Removal Assistance<\/a><\/strong> forum.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>If you cannot open your images, documents, or files and they have a &#8220;.CILLA&#8221; extension, then your computer is infected with the GlobeImposter ransomware. The GlobeImposter ransomware encrypts the personal documents found on the victim&#8217;s &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"How to remove CILLA ransomware (Virus Removal Guide)\" class=\"read-more button\" href=\"https:\/\/malwaretips.com\/blogs\/remove-cilla-virus\/#more-99785\" aria-label=\"Read more about How to remove CILLA ransomware (Virus Removal Guide)\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":99786,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2727],"tags":[],"class_list":["post-99785","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ransomware","masonry-post","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50","resize-featured-image"],"_links":{"self":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts\/99785","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/comments?post=99785"}],"version-history":[{"count":0,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/posts\/99785\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/media\/99786"}],"wp:attachment":[{"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/media?parent=99785"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/categories?post=99785"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/malwaretips.com\/blogs\/wp-json\/wp\/v2\/tags?post=99785"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}