Remove “Your PC Performance is Poor” Ads (Virus Removal Guide)

The “Your PC Performance is Poor” pop-up ad is a social engineering technique, which is to trick Windows users to install adware or a potentially unwanted program on their computers.

The “Your PC Performance is Poor” pop-ups happens regardless of the web browser or search engine, and if you are seeing a pop-up from a website saying that a “Your PC Performance is Poor” is required, then your computer may be infected with adware or a potentially unwanted program.
This infection is designed specifically to make money. It generates web traffic, collects sales leads for other dubious sites, and will display advertisements and sponsored links within your web browser.

The “Your PC Performance is Poor” ad is distributed via adware or other malicious programs. Malicious websites, or legitimate websites that have been compromised, may display this pop-up ads within your web browser.
On these infected or compromised websites, cyber criminals will display a pop-up box stating that you need to updated or install a piece of software.The text for the “Your PC Performance is Poor”pop-up is:

IMPORTANT MESSAGE
Your PC Performance is Poor
FIX NOW

If you click on the “Download” or “Click to install now” button, instead of installing an update, you’ll agree to download an adware or a malicious programs onto your computer.
The “Your PC Performance is Poor” link may install on your computer potentially unwanted programs like: toolbars (Sweet-Page Toolbar, AwesomeHP Toolbar), adware (EnhanceTronic, Feven 1.8, CouponBuddy) or other forms of malware.

You should always pay attention when installing software because often, a software installer includes optional installs, such as this “Your PC Performance is Poor” adware. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

How to remove “Your PC Performance is Poor” Ads (Virus Removal Guide)

This page is a comprehensive guide, which will remove “Your PC Performance is Poor” pop-ups from your computer, and any other adware program that may have been installed during the setup process.
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.

STEP 1: Uninstall the program responsible for the “Your PC Performance is Poor” pop-up from your computer
STEP 2: Remove “Your PC Performance is Poor” Ads from Internet Explorer, Firefox and Google Chrome
STEP 3: Remove “Your PC Performance is Poor” adware from Internet Explorer, Firefox and Google Chrome with AdwCleaner
STEP 4: Remove “Your PC Performance is Poor” virus with Malwarebytes Anti-Malware Free
STEP 5: Double-check for the “Your PC Performance is Poor” infection with HitmanPro

STEP 1 : Uninstall the program responsible for the “Your PC Performance is Poor” pop-up from your computer

In this first step, we will try to identify and remove any malicious program that might be installed on your computer.

1. To uninstall the malicious program responsible for the “Your PC Performance is Poor” pop-up ads from Windows XP, Windows Vista or Windows 7, click the Start button, then click on the Control Panel menu option.
   
   If you are using Windows 8, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for “control panel” .Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control Panel from there.
   
2. When the Control Panel window opens click on the Uninstall a program option under Programs category. This option is shown by the arrow in the image below. If you are using the Classic View of the Control Panel, then you would double-click on the Programs and Features icon instead.
   
3. When the Programs and Features or the Uninstall a Program screen is displayed, scroll through the list of currently installed programs and uninstall RightSaver, SafeSaver, DP1815, Video Player, Convert Files for Free, Plus-HD 1.3, BetterSurf, Media Player 1.1, PassShow, LyricsBuddy-1, YutubeAdBlock 1.2, Media Player 1.1, Savings Bull, Feven Pro 1.1, Websteroids, Savings Bull, HD-Plus 3.5, QuickShare and any other recently installed unknown program from your computer.
   To view the most recently installed programs, you can click on the “Installed On” column to sort your program by the installation date. Scroll though the list, and uninstall any unwanted or unknown programs.
   
   Depending on what program has installed the Your PC Performance is Poor adware infection, the above program may have a different name or not be installed on your computer. If you cannot find any unwanted or unknown programs on your machine, then you can proceed with the next step.

If you are having issues while trying to uninstall the Your PC Performance is Poor program, you can use Revo Uninstaller to completely remove this unwanted program from your machine.

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STEP 3: Remove “Your PC Performance is Poor” Ads from Internet Explorer, Firefox and Google Chrome

Remove “Your PC Performance is Poor” Ads from Internet Explorer

1. Open Internet Explorer, click on the gear icon  (Tools for Windows XP users) at the top (far right), then click again on Internet Options.
   
2. In the Internet Options dialog box, click on the Advanced tab, then click on the Reset button.
   
3. In the Reset Internet Explorer settings section, check the Delete personal settings box, then click on Reset.
   
4. When Internet Explorer finishes resetting, click Close in the confirmation dialogue box and then click OK.
5. Close and open Internet Explorer.

Remove “Your PC Performance is Poor” Ads from Mozilla Firefox

1. At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu (on Windows XP, click the Help menu at the top of the Firefox window), and select Troubleshooting Information.
   
2. Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.
   
3. To continue, click Reset Firefox in the confirmation window that opens.
4. Firefox will close and be reset. When it’s done, a window will list the information that was imported. Click Finish

Remove “Your PC Performance is Poor” Ads from Google Chrome

1. Click the Chrome menu   button on the browser toolbar, select Tools and then click on Extensions.
   
2. In the Extensions tab, remove the RightSaver, SafeSaver, DP1815, Video Player, Convert Files for Free, Plus-HD 1.3, BetterSurf, Media Player 1.1, PassShow, LyricsBuddy-1, YutubeAdBlock 1.2, Media Player 1.1, Savings Bull, Feven Pro 1.1, Websteroids, Savings Bull, HD-Plus 3.5, QuickShare any other unknown extensions by clicking the trash can icon.
   Basically, if you have not installed an extensions then you should remove it from your web browser.
   If you cannot remove the extension, and under the trash can you can see the “Installed by enterprise policy” text, then you will need to follow our “Remove Installed by enterprise policy extension from Chrome” guide.
   

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STEP 3: Remove “Your PC Performance is Poor” adware from Internet Explorer, Firefox and Google Chrome with AdwCleaner

The AdwCleaner utility will scan your computer and web browser for the “Your PC Performance is Poor” malicious files, browser extensions and registry keys, that may have been installed on your computer without your knowledge.

1. You can download AdwCleaner utility from the below link.
   ADWCLEANER DOWNLOAD LINK (This link will automatically download AdwCleaner on your computer)
2. Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.
   
   If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
3. When the AdwCleaner program will open, click on the Scan button as shown below.
   
   AdwCleaner will now start to search for the “Your PC Performance is Poor” malicious files that may be installed on your computer.
4. To remove the “Your PC Performance is Poor” malicious files that were detected in the previous step, please click on the Clean button.
   
5. AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
   Please click on the OK button to allow AdwCleaner reboot your computer.

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STEP 4: Remove “Your PC Performance is Poor” virus with Malwarebytes Anti-Malware Free

Malwarebytes Anti-Malware Free uses industry-leading technology to detect and remove all traces of malware, including worms, Trojans, rootkits, rogues, dialers, spyware, and more.
It is important to note that Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts.

1. You can download Malwarebytes Anti-Malware Free from the below link, then double click on it to install this program.
   MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
2. When the installation begins, keep following the prompts in order to continue with the setup process.
   
3. On the Scanner tab,select Perform quick scan and then click on the Scan button to start scanning your computer.
   
4. Malwarebytes’ Anti-Malware will now start scanning your computer for “Your PC Performance is Poor” malicious files as shown below.
   
5. When the Malwarebytes scan will be completed,click on Show Result.
   
6. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selected button.
   

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STEP 6: Double-check for the “Your PC Performance is Poor” infection with HitmanPro

HitmanPro is a second opinion scanner, designed to rescue your computer from malware (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security measures you have taken (such as anti virus software, firewalls, etc.). HitmanPro is designed to work alongside existing security programs without any conflicts. It scans the computer quickly (less than 5 minutes) and does not slow down the computer.

1. You can download HitmanPro from the below link, then double-click on it to start this program.
   HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download HitmanPro)
2. HitmanPro will start and you’ll need to follow the prompts (by clicking on the Next button) to start a system scan with this program.
   
   
3. HitmanPro will start scanning your computer for “Your PC Performance is Poor” malicious files as seen in the image below.
   
4. Once the scan is complete,you’ll see a screen which will display all the infected files that this utility has detected, and you’ll need to click on Next to remove this malicious files.
   
5. Click Activate free license to start the free 30 days trial and remove all the malicious files from your computer.
   

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Your computer should now be free of the “Your PC Performance is Poor” adware infection. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future, and perform regular computer scans with HitmanPro.
If you are still experiencing problems while trying to remove “Your PC Performance is Poor” adware from your machine, please start a new thread in our Malware Removal Assistance forum.