- About This Tech Support Scam
These fake error messages are shown by malicious sites that will put your browser on full screen and display pop-up messages that won't go away, essentially locking your browser.
The fake error messages are shown in such a way as to trick the user into thinking that a virus has been detected on their device. It does this to try and scare Windows or Mac users into calling one of the listed numbers in order to receive support. In reality, though, they will only be greeted with people who are trying to sell them unneeded support contracts and services.
The scammers will typically attempt to get the victim to allow remote access to their device.
After remote access is gained, the scammer relies on confidence tricks typically involving utilities built into Windows, Mac and other software in order to gain the victim’s trust to pay for the supposed “support” services, when the scammer actually steals the victim’s credit card account information.
Microsoft or Apple will never send unsolicited email messages or make unsolicited phone calls to request personal or financial information or fix your device.
Treat all unsolicited phone calls or pop-ups with skepticism. Do not provide any personal information.
Always keep in mind that Microsoft or Apple's error and warning messages never include phone numbers
- Fake Error Messages
When the fake error messages are displayed in your browser it will contain text similar to the following:
Alert: The page you tried to visit turns out to be infected and your computer is at risk.
It is possible that we disable your internet connection to prevent the spread of the virus on our network.
Disinfection of the computer is however possible:
Disinfect the computer
Automatic disinfection failed.
From now on, only a Windows technician is able to intervene and prevent data loss.
CONTACT THE Windows SUPPORT TO: +1-877-825-6011 (Free and non-premium call)
Data loss can occur in 200 seconds if a Windows technician does not assist you in time.
- Recommended Actions
You are seeing these Tech Support Scam pop-ups because you are either infected with a maliciouos program or another web site is redirecting you to them.
The below steps are recommended for Windows users who suspect that the computer might be infected with malware. If you're just looking for a way to block a redirect on a specific site, then you can use a free browser extension like Adblock.
If your computer is constantly beig redirected to these Tech Support Scam pop-ups, we recommend that you run a scan with Malwarebytes Anti-Malware Free and HitmanPro.
STEP 1: Use Malwarebys Free to scan for malware
Malwarebytes is one of the most popular and most used anti-malware software for Windows, and for good reasons. It is able to destroy many types of malware that other software tends to miss, without costing you absolutely nothing. When it comes to cleaning up an infected device, Malwarebytes has always been free and we recommend it as an essential tool in the fight against malware. The first time you install Malwarebytes, you’re given a free 14-day trial of the premium edition, which includes preventative tools like real-time scanning and specific protection from ransomware. After two weeks, it automatically reverts to the basic free version that will detect and clean up malware infections only when you run a scan. It is important to note that Malwarebytes will run alongside antivirus software without conflicts.
You can download Malwarebytes by clicking the link below.MALWAREBYTES DOWNLOAD LINK (The above link will open a new page from where you can download Malwarebytes)
Double-click on the Malwarebytes setup file.
When Malwarebytes has finished downloading, double-click on the mb3-setup-consumer-x.x.x.xxxx.exe file to install Malwarebytes on your PC. In most cases, downloaded files are saved to the Downloads folder.
You may be presented with an User Account Control pop-up asking if you want to allow Malwarebytes to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
Follow the on-screen prompts to install Malwarebytes.
When the Malwarebytes installation begins, you will see the Malwarebytes Setup Wizard which will guide you through the installation process. To install Malwarebytes on your PC, click on the "Agree and Install" button.
Click on "Scan Now".
Once installed, Malwarebytes will automatically start and update the antivirus database. To perform a system scan, click on the "Scan Now" button.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now start scanning your computer for adware and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on "Quarantine Selected".
When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malicious programs that Malwarebytes has found, click on the "Quarantine Selected" button.
Reboot your computer.
Malwarebytes will now remove all the malicious files and registry keys that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
When the process is complete, you can close Malwarebytes and continue with the rest of the instructions.
STEP 2: Double-check for malicious programs with HitmanProHitmanPro is a second opinion scanner that takes a unique cloud-based approach to malware scanning. HitmanPro scans the behavior of active files and also files in locations where malware normally resides for suspicious activity. If it finds a suspicious file that's not already known, HitmanPro sends it to their clouds to be scanned by two of the best antivirus engines today, which are Bitdefender and Kaspersky.
Although HitmanPro is shareware and costs $24.95 for 1 year on 1 PC, there is actually no limit in scanning. The limitation only kicks in when there is a need to remove or quarantine detected malware by HitmanPro on your system and by then, you can activate the one time 30-days trial to enable the cleanup.
You can download HitmanPro by clicking the link below.HITMANPRO DOWNLOAD LINK (The above link will open a new web page from where you can download HitmanPro)
When HitmanPro has finished downloading, double-click on “hitmanpro.exe” (for 32-bit versions of Windows) or “hitmanpro_x64.exe” (for 64-bit versions of Windows) to install this program on your PC. In most cases, downloaded files are saved to the Downloads folder. br/>
You may be presented with an User Account Control pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
Follow the on-screen prompts.
When HitmanPro starts you will be presented with the start screen as shown below. Click on the "Next" button to perform a system scan.
Wait for the HitmanPro scan to complete.
HitmanPro will now begin to scan your computer for malicious programs. This process will take a few minutes.
Click on "Next".
When HitmanPro has finished the scan, it will display a list of all the malware that the program has found. Click on the "Next" button to remove the malicious programs.
Click on "Activate free license".
Click on the "Activate free license" button to begin the free 30 days trial and remove all the malicious files from your PC.
If you are still having problems with your computer after completing these instructions, then please ask for help in our Malware Removal Assistance for Windows forum.