About This Tech Support Scam

These fake error messages are shown by malicious sites that will put your browser on full screen and display pop-up messages that won't go away, essentially locking your browser.

The fake error messages are shown in such a way as to trick the user into thinking that a virus has been detected on their device. It does this to try and scare Windows or Mac users into calling one of the listed numbers in order to receive support. In reality, though, they will only be greeted with people who are trying to sell them unneeded support contracts and services.

The scammers will typically attempt to get the victim to allow remote access to their device.
After remote access is gained, the scammer relies on confidence tricks typically involving utilities built into Windows, Mac and other software in order to gain the victim’s trust to pay for the supposed “support” services, when the scammer actually steals the victim’s credit card account information.

Microsoft or Apple will never send unsolicited email messages or make unsolicited phone calls to request personal or financial information or fix your device.
Treat all unsolicited phone calls or pop-ups with skepticism. Do not provide any personal information.
Always keep in mind that Microsoft or Apple's error and warning messages never include phone numbers

+1-877-910-4210 Scam.jpg
Fake Error Messages

Please stop and do not close the PC

Windows was blocked due to suspicious activity

The following information may be lost:

1. Passwords

2. Browsing history

3. Sensitive information (credit cards)

4. Files on the hard disk

Do not ignore this critical warning. Closing this page will disable your computer access to prevent further damage to our network

Please call: 1-877-910-4210

Contact us immediately so that our technicians can guide you through the process of removing the phone. Please call us within 5 minutes to prevent your computer from being disabled.

Please call us: 1-877-910-4210
Tech Support Scam Phone Numbers
Recommended Actions

We recommend that you close the fake pop-up page and ignore these fake alerts. If you have paid for any of these "support services", you should call your bank or credit card provider to reverse the charges.

If you suspect that your device might be infected with malware, we recommend that you run a scan with Malwarebytes Free.

If you cannot close the browser window, please follow the below steps

  • For Windows devices:
    1. Open Task Manager by right-clicking the taskbar and then clicking Start Task Manager. Alternatively to start the Windows Task Manager, you can press Ctrl+Alt+Del and click on Task Manager or simply press on Ctrl+Shift+Esc.
    2. Scroll through the list till you see your web browser's process and left-click on it once so it becomes highlighted. Once you have selected the browser's process, click on the End Task button as show in the picture below.
    3. Your browser window should now be closed. The next time you open your browser, do not allow the browser to open the last opened page.

    If you have paid for any "support services", you should call your bank or credit card provider to reverse the charges.

  • For Mac devices:
    1. Press Command + Option + Escape simultaneously. This will open the open the Force Quit Applications window.
    2. Select Safari, Chrome, Firefox or any other browser in which your are seeing the Tech Support Scam pop-up.
    3. Click the button that says “Force Quit“. This will forcefully end your browser.

      If you cannot switch from the unresponsive app, press Command + Option + Shift + Esc for three seconds to force it to quit. This key combination tells OS X to force quit the frontmost app.Alternatively, if you are using Safari or any other browser, you can disconnect your Internet, then open the web browser, navigate from the malicious web page, then reconnect to the Internet.
Posted on
Last update

More resources from Jack