About This Tech Support Scam

These fake error messages are shown by malicious sites that will put your browser on full screen and display pop-up messages that won't go away, essentially locking your browser.

The fake error messages are shown in such a way as to trick the user into thinking that a virus has been detected on their device. It does this to try and scare Windows or Mac users into calling one of the listed numbers in order to receive support. In reality, though, they will only be greeted with people who are trying to sell them unneeded support contracts and services.

The scammers will typically attempt to get the victim to allow remote access to their device.
After remote access is gained, the scammer relies on confidence tricks typically involving utilities built into Windows, Mac and other software in order to gain the victim’s trust to pay for the supposed “support” services, when the scammer actually steals the victim’s credit card account information.

Microsoft or Apple will never send unsolicited email messages or make unsolicited phone calls to request personal or financial information or fix your device.
Treat all unsolicited phone calls or pop-ups with skepticism. Do not provide any personal information.
Always keep in mind that Microsoft or Apple's error and warning messages never include phone numbers

These fake error messages are nothing more than a scam. Microsoft or Apple error and warning messages never include a phone number. Treat all unsolicited phone calls or pop-ups with skepticism. Do not provide any personal information.

Fake Error Messages
When the fake error messages are displayed in your browser it will contain text similar to the following:

support.windows.com says:
** Windows Warning Alert **
Malicious Pornographic Spyware/Riskware Detected
Error # 0x80072ee7
Please call us immediately at:
Do not ignore this critical alert.
If you close this page, your computer access will be disabled to prevent further damage to our network.<br>
Your computer has alerted us that it has been infected with a Spyware and riskware. The following information is being stolen...
Financial Data
Facebook Logins
Credit Card Details
Email Account Logins
Photos stored on this computer
You must contact us immediately so that our expert engineers can walk you through the removal process over the phone to protect your identity. Please call us within the next 5 minutes to prevent your computer from being disabled or from any information loss.
Tech Support Scam Phone Numbers
(844) 394-6517
Recommended Actions

We recommend that you close the browser pop-up page and ignore this fake error message. If you have paid for any of these "support services", you should call your bank or credit card provider to reverse the charges.

If you cannot close the browser window, please follow the below steps:

  • For Windows devices:
    1. Open Task Manager by right-clicking the taskbar and then clicking Start Task Manager. Alternatively to start the Windows Task Manager, you can press Ctrl+Alt+Del and click on Task Manager or simply press on Ctrl+Shift+Esc.
    2. Scroll through the list till you see your web browser's process and left-click on it once so it becomes highlighted. Once you have selected the browser's process, click on the End Task button as show in the picture below.
    3. Your browser window should now be closed. The next time you open your browser, do not allow the browser to open the last opened page.

    If you have paid for any "support services", you should call your bank or credit card provider to reverse the charges.

  • For Mac devices:
    1. Press Command + Option + Escape simultaneously. This will open the open the Force Quit Applications window.
    2. Select Safari, Chrome, Firefox or any other browser in which your are seeing the Tech Support Scam pop-up.
    3. Click the button that says “Force Quit“. This will forcefully end your browser.

      If you cannot switch from the unresponsive app, press Command + Option + Shift + Esc for three seconds to force it to quit. This key combination tells OS X to force quit the frontmost app.Alternatively, if you are using Safari or any other browser, you can disconnect your Internet, then open the web browser, navigate from the malicious web page, then reconnect to the Internet.
If you suspect that your computer might be infected with malware, we recommend that you run a scan with Malwarebytes Free. To scan your computer with Malwarebytes, follow these steps:

  1. Download Malwarebytes on your computer.
    MALWAREBYTES DOWNLOAD LINK (This link open a new page from where you can download Malwarebytes)
  2. Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install Malwarebytes on your computer.
  3. Then click Finish.
  4. Once the program has fully updated, click on the Scan Now buttonon the Dashboard.
  5. When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  6. Restart your computer when prompted to do so.