- About This Email Scam
This email is a scam that tries to trick you into giving out personal information such as your passwords, account information or credit card numbers.
In these type of emails, cyber criminals will pretend to be from a legitimate business such a bank, tech company or internet service provider, and claim there is a urgent need for you to update your information or communicate with you for security reasons.
These phishing emails will then attempt to entice you to click on a link that will take you to a fake or "spoofed" site, created with the sole purpose of stealing your personal or financial details. These malicious sites will look very unusual and not fit with what you expect from that company, or could appear very genuine- but in both cases they end up having a suspicious URL in the web address bar.
If you have received such an email, don’t click on any links, open attachments, or expand any included pictures. Don’t try to reply to the sender, and if you believe you’re on a phishing site, don’t enter any information.
This “Your account access has been limited” email is not from Amazon, but rather from a group of scammers who want to trick you in to giving up your personal, financial, or account information.
The below email is a scam.
This is the text of this email, including the grammatical and spelling errors
Subject: Important Information from Amazon
As Amazon account holder, and valued customer, due to security check
Your account access has been limited for the following reason
We need to confirm some of your account information.
face a problem in the the account . And for that you must follow the steps To activate the account.
Amazon Accounts Team
- Recommended Actions
We recommend that you ignore the content of this email and delete it from your Inbox.
If you have downloaded any attachments, clicked on any links from this email, or suspect that your computer might be infected with malware, we recommend that you run a scan with Malwarebytes Anti-Malware Free and HitmanPro.
STEP 1: Use Malwarebys Free to scan for malware
Malwarebytes is one of the most popular and most used anti-malware software for Windows, and for good reasons. It is able to destroy many types of malware that other software tends to miss, without costing you absolutely nothing. When it comes to cleaning up an infected device, Malwarebytes has always been free and we recommend it as an essential tool in the fight against malware. The first time you install Malwarebytes, you’re given a free 14-day trial of the premium edition, which includes preventative tools like real-time scanning and specific protection from ransomware. After two weeks, it automatically reverts to the basic free version that will detect and clean up malware infections only when you run a scan. It is important to note that Malwarebytes will run alongside antivirus software without conflicts.
You can download Malwarebytes by clicking the link below.MALWAREBYTES DOWNLOAD LINK (The above link will open a new page from where you can download Malwarebytes)
Double-click on the Malwarebytes setup file.
When Malwarebytes has finished downloading, double-click on the mb3-setup-consumer-x.x.x.xxxx.exe file to install Malwarebytes on your PC. In most cases, downloaded files are saved to the Downloads folder.
You may be presented with an User Account Control pop-up asking if you want to allow Malwarebytes to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
Follow the on-screen prompts to install Malwarebytes.
When the Malwarebytes installation begins, you will see the Malwarebytes Setup Wizard which will guide you through the installation process. To install Malwarebytes on your PC, click on the "Agree and Install" button.
Click on "Scan Now".
Once installed, Malwarebytes will automatically start and update the antivirus database. To perform a system scan, click on the "Scan Now" button.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now start scanning your computer for adware and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on "Quarantine Selected".
When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malicious programs that Malwarebytes has found, click on the "Quarantine Selected" button.
Reboot your computer.
Malwarebytes will now remove all the malicious files and registry keys that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
When the process is complete, you can close Malwarebytes and continue with the rest of the instructions.
STEP 2: Double-check for malicious programs with HitmanProHitmanPro is a second opinion scanner that takes a unique cloud-based approach to malware scanning. HitmanPro scans the behavior of active files and also files in locations where malware normally resides for suspicious activity. If it finds a suspicious file that's not already known, HitmanPro sends it to their clouds to be scanned by two of the best antivirus engines today, which are Bitdefender and Kaspersky.
Although HitmanPro is shareware and costs $24.95 for 1 year on 1 PC, there is actually no limit in scanning. The limitation only kicks in when there is a need to remove or quarantine detected malware by HitmanPro on your system and by then, you can activate the one time 30-days trial to enable the cleanup.
You can download HitmanPro by clicking the link below.HITMANPRO DOWNLOAD LINK (The above link will open a new web page from where you can download HitmanPro)
When HitmanPro has finished downloading, double-click on “hitmanpro.exe” (for 32-bit versions of Windows) or “hitmanpro_x64.exe” (for 64-bit versions of Windows) to install this program on your PC. In most cases, downloaded files are saved to the Downloads folder. br/>
You may be presented with an User Account Control pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
Follow the on-screen prompts.
When HitmanPro starts you will be presented with the start screen as shown below. Click on the "Next" button to perform a system scan.
Wait for the HitmanPro scan to complete.
HitmanPro will now begin to scan your computer for malicious programs. This process will take a few minutes.
Click on "Next".
When HitmanPro has finished the scan, it will display a list of all the malware that the program has found. Click on the "Next" button to remove the malicious programs.
Click on "Activate free license".
Click on the "Activate free license" button to begin the free 30 days trial and remove all the malicious files from your PC.
If you are still having problems with your computer after completing these instructions, then please ask for help in our Malware Removal Assistance for Windows forum.