- About This Email Scam
Is this threat real?
No, and don't panic. This email is a scam that tries to trick you into thinking that your device or email has been hacked, then demands payment or else they will send compromising information -such as images of you captured through your web camera or your pornographic browsing history - to all your friends and family. And in classic ransomware fashion, there’s typically a ticking clock. Giving users a short time limit to deliver the payment is social engineering at its finest.
Threats, intimidation and high-pressure tactics are classic signs of a scam.
As you can imagine, this email and anything it states is just a scam to try and scare you into paying the ransom.
They have my password! How did they get my password?
To make the threats more credible, these scammers may include one of your passwords in this email. The scammers have your password from sites that were hacked, and in this case, likely matched up to a database of emails and stolen passwords and sent this scam out to potentially millions of people. You can check if your email or password was compromised in a data breach on Haveibeenpwned.
If the password emailed to you is one that you still use, in any context whatsoever, stop using it and change it NOW. It's also recommended that you enable two-factor authentication for your email and online accounts whenever that is an option.
Should I pay the ransom?
You should not pay the ransom. If you pay the ransom, you’re not only losing money but you’re encouraging the scammers to continue phishing other people.
Delete this email, and under no circumstances pay these cybercriminals a penny/dime/bitcoin.
This is the text of this mail, including the grammatical and spelling errors.
I hacked your device and you have a problem now... Hi. I think you will not be happy, because I have a very bad news for you. Just a few months ago I hacked your operating system and I have full control of your device. I implanted a small application into your device which sends me your current IP address and allows me to connect to your device just like remote desktop. Even if you change your password, it won't help. How I infected you? The router that you used to connect to Internet had a security hole. You can read about this problem by searching for CVE-2018-10562. I hacked your router and I put my code into it, and when you tried to connect to Internet, my program infected your device. 2000 US dollars is a fair price (considering your perversions). If you want me to forget about the whole case, remove the files and disable the nasty app that is spying you, send me the Bitcoin payment within 72 hours. Yes, I give you 72 hours only.
- Recommended Actions
We recommend that you ignore the content of this email and delete it from your Inbox.
If you have downloaded any attachments, clicked on any links from this email, or suspect that your computer might be infected with malware, we recommend that you run a scan with Malwarebytes Anti-Malware Free and HitmanPro.
STEP 1: Use Malwarebys Free to scan for malware
Malwarebytes is one of the most popular and most used anti-malware software for Windows, and for good reasons. It is able to destroy many types of malware that other software tends to miss, without costing you absolutely nothing. When it comes to cleaning up an infected device, Malwarebytes has always been free and we recommend it as an essential tool in the fight against malware. The first time you install Malwarebytes, you’re given a free 14-day trial of the premium edition, which includes preventative tools like real-time scanning and specific protection from ransomware. After two weeks, it automatically reverts to the basic free version that will detect and clean up malware infections only when you run a scan. It is important to note that Malwarebytes will run alongside antivirus software without conflicts.
You can download Malwarebytes by clicking the link below.MALWAREBYTES DOWNLOAD LINK (The above link will open a new page from where you can download Malwarebytes)
Double-click on the Malwarebytes setup file.
When Malwarebytes has finished downloading, double-click on the mb3-setup-consumer-x.x.x.xxxx.exe file to install Malwarebytes on your PC. In most cases, downloaded files are saved to the Downloads folder.
You may be presented with an User Account Control pop-up asking if you want to allow Malwarebytes to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
Follow the on-screen prompts to install Malwarebytes.
When the Malwarebytes installation begins, you will see the Malwarebytes Setup Wizard which will guide you through the installation process. To install Malwarebytes on your PC, click on the "Agree and Install" button.
Click on "Scan Now".
Once installed, Malwarebytes will automatically start and update the antivirus database. To perform a system scan, click on the "Scan Now" button.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now start scanning your computer for adware and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on "Quarantine Selected".
When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malicious programs that Malwarebytes has found, click on the "Quarantine Selected" button.
Reboot your computer.
Malwarebytes will now remove all the malicious files and registry keys that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
When the process is complete, you can close Malwarebytes and continue with the rest of the instructions.
STEP 2: Double-check for malicious programs with HitmanProHitmanPro is a second opinion scanner that takes a unique cloud-based approach to malware scanning. HitmanPro scans the behavior of active files and also files in locations where malware normally resides for suspicious activity. If it finds a suspicious file that's not already known, HitmanPro sends it to their clouds to be scanned by two of the best antivirus engines today, which are Bitdefender and Kaspersky.
Although HitmanPro is shareware and costs $24.95 for 1 year on 1 PC, there is actually no limit in scanning. The limitation only kicks in when there is a need to remove or quarantine detected malware by HitmanPro on your system and by then, you can activate the one time 30-days trial to enable the cleanup.
You can download HitmanPro by clicking the link below.HITMANPRO DOWNLOAD LINK (The above link will open a new web page from where you can download HitmanPro)
When HitmanPro has finished downloading, double-click on “hitmanpro.exe” (for 32-bit versions of Windows) or “hitmanpro_x64.exe” (for 64-bit versions of Windows) to install this program on your PC. In most cases, downloaded files are saved to the Downloads folder. br/>
You may be presented with an User Account Control pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
Follow the on-screen prompts.
When HitmanPro starts you will be presented with the start screen as shown below. Click on the "Next" button to perform a system scan.
Wait for the HitmanPro scan to complete.
HitmanPro will now begin to scan your computer for malicious programs. This process will take a few minutes.
Click on "Next".
When HitmanPro has finished the scan, it will display a list of all the malware that the program has found. Click on the "Next" button to remove the malicious programs.
Click on "Activate free license".
Click on the "Activate free license" button to begin the free 30 days trial and remove all the malicious files from your PC.
If you are still having problems with your computer after completing these instructions, then please ask for help in our Malware Removal Assistance for Windows forum.