If you're having problems with Windows 10, resetting it can help. The Reset feature fixes many issues by restoring Windows 10 to its original state without losing photos, music, videos or personal files. This is the least invasive reset option.

To reset Windows 10 to factory settings without losing your files, follow the below steps:

OPTION 1:

  1. Click on the "Start" button in the lower-left corner and then click on "Settings" (gear icon). This will take you directly to the Windows 10 Settings menu.

    Windows 10 Settings.jpg

  2. Click on "Update & Security".

    Windows 10 Updates and Security.jpg


  3. In the left pane, click on "Recovery".

    Windows Recovery.jpg

  4. The "Recovery" settings will now be displayed as seen in the below screen. In the "Reset this PC" section, click on the "Get started" button.

    Windows 10 Recovery Get Started.jpg

  5. You will now be asked if you want to keep your personal files or do a clean install. Because we want to restore Windows 10 to its factory settings but keep our files, click on "Keep my files".


    Windows 10 Keep my Files.jpg

  6. On the next screen the system will display a list of programs installed on your PC that will be removed. This list will be saved to your desktop when you finish the recovery process. Click “Next" to proceed to the next step.

    Windows 10 Apps Removed.jpg

  7. Once you’ve gone through the steps in preparing for the reset, you’ll be presented a summary of how the reset process will affect your PC. Click “Reset” to proceed.

    Windows 10 Confirm Reset.jpg


  8. Your PC will now reboot automatically and begin the reset process. This process might take a hour or more, and your PC may reboot itself several times. If you are using a laptop, we recommend that you plug in the power cord.


    Windows 10 Reset Starting.jpg



    Resetting Windows 10.jpg


    After this reset process is complete, you will be asked to enter your personal information, and login to complete the Windows setup process.

    That's it! For questions and discussions visit our forums.







OPTION 2:
If the built-in Windows 10 "Reset" function doesn't work, you can try to reset your PC via the Windows Recovery Environment mode.

  1. Restart your PC to get to the sign-in screen, then press and hold down the Shift key while you select the Power icon. Next, click on Restart in the lower-right hand corner of the screen.

    Windows 10 Reset Option 2.jpg

  2. Your PC will reboot and should display the Advanced Start-up options. From this menu, select Troubleshoot

    Windows 10 Troubleshoot.jpg

  3. Click on “Reset this PC".

    Windows 10 Troubleshoot Reset.jpg

  4. You will now be asked if you want to keep your personal files or do a clean install. Because we want to restore Windows 10 to its factory settings but keep our files, click on "Keep my files".

    Reset Advanced.jpg

  5. Your PC will now reboot automatically and begin the reset process. This process might take a hour or more, and your PC may reboot itself several times. If you are using an laptop, we recommend that you plug in the power cord.

    Resetting Windows 10.jpg
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Jack
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