About This Tech Support Scam

These fake error messages are shown by malicious sites that will put your browser on full screen and display pop-up messages that won't go away, essentially locking your browser.

The fake error messages are shown in such a way as to trick the user into thinking that a virus has been detected on their device. It does this to try and scare Windows or Mac users into calling one of the listed numbers in order to receive support. In reality, though, they will only be greeted with people who are trying to sell them unneeded support contracts and services.

The scammers will typically attempt to get the victim to allow remote access to their device.
After remote access is gained, the scammer relies on confidence tricks typically involving utilities built into Windows, Mac and other software in order to gain the victim’s trust to pay for the supposed “support” services, when the scammer actually steals the victim’s credit card account information.

Microsoft or Apple will never send unsolicited email messages or make unsolicited phone calls to request personal or financial information or fix your device.
Treat all unsolicited phone calls or pop-ups with skepticism. Do not provide any personal information.
Always keep in mind that Microsoft or Apple's error and warning messages never include phone numbers

Below we've added high resolution screenshots of the "Windows Support Alert" Tech Support Scam. There are a lot of domains who are showing this fake pop-up to trick Windows users into calling the "support" numbers.

"Windows Support Alert" Tech Support Scam main window:
1.jpg

"Windows Support Alert" Tech Support Scam pop-up:

scam 3.jpg

"Windows Support Alert" Tech Support Scam downloaded file:

scam.jpg
Fake Error Messages
VIRUS ALERT FROM MICROSOFT


This computer is BLOCKED

Do not close this window and restart your computer
Your computer's registration key is Blocked.
Why we blocked your computer?
The window's registration key is illegal.
This window is using pirated software.
This window is sending virus over the internet.
This window is hacked or used from undefined location.
We block this computer for your security.
Contact Microsoft helpline to reactivate your computer.


---------------------------------------

Your System Detected Some Unusual Activity.
It might harm your computer data and track your financial activities.
Please report this activity to +1-877-754-1333


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Windows Support Alert

Your System Detected Some Unusual Activity.
It might harm your computer data and track your financial activities.
Please report this activity to +1-877-754-1333
Tech Support Scam Phone Numbers
These are the Tech Support Scam Numbers listed with these alerts. You should not call these numbers.

1-877-754-1333
1-877-496-4999
1-800-998-4451
+448000154654
Recommended Actions

We recommend that you close the fake pop-up page and ignore these fake alerts. If you have paid for any of these "support services", you should call your bank or credit card provider to reverse the charges.

If you suspect that your device might be infected with malware, we recommend that you run a scan with Malwarebytes Free.

If you cannot close the browser window, please follow the below steps

  • For Windows devices:
    1. Open Task Manager by right-clicking the taskbar and then clicking Start Task Manager. Alternatively to start the Windows Task Manager, you can press Ctrl+Alt+Del and click on Task Manager or simply press on Ctrl+Shift+Esc.
    2. Scroll through the list till you see your web browser's process and left-click on it once so it becomes highlighted. Once you have selected the browser's process, click on the End Task button as show in the picture below.
    3. Your browser window should now be closed. The next time you open your browser, do not allow the browser to open the last opened page.

    If you have paid for any "support services", you should call your bank or credit card provider to reverse the charges.

  • For Mac devices:
    1. Press Command + Option + Escape simultaneously. This will open the open the Force Quit Applications window.
    2. Select Safari, Chrome, Firefox or any other browser in which your are seeing the Tech Support Scam pop-up.
    3. Click the button that says “Force Quit“. This will forcefully end your browser.

      If you cannot switch from the unresponsive app, press Command + Option + Shift + Esc for three seconds to force it to quit. This key combination tells OS X to force quit the frontmost app.Alternatively, if you are using Safari or any other browser, you can disconnect your Internet, then open the web browser, navigate from the malicious web page, then reconnect to the Internet.
User
Jack
Posted on
Last update

More resources from Jack

Latest updates

  1. Added New "Tech Support Scam" Phone Numbers

    1-888-472-8777 1-844-664-8629 1-866-481-9888 1-855-374-9888 1-844-683-8745 1-833-294-3999...
  2. Added New "Tech Support Scam" Phone Numbers

    These are the latest phone numbers for this pop-up. You should not call these phone numbers...