A major problem prevents the application startup

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JB007

Level 26
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Top Poster
Well-known
May 19, 2016
1,575
Hello,
I have a big problem with EIS.
When I start my PC EIS don't launch and I get the following message:
"A major problem prevents the application startup
EIS can not connect to the application service. Restart the PC and try again or contact the support.
"
I have also contacted Emsisoft support but I'm not sure that they work during the week end so I hope that
you can help me before Monday.
Thanks.
EIS170916(1).PNG
EIS170916(2).PNG
EIS170916(3).PNG
EIS170916(4).PNG
 

Balrog

Level 6
Verified
May 5, 2015
264
Hello,
I have a big problem with EIS.
When I start my PC EIS don't launch and I get the following message:
"A major problem prevents the application startup
EIS can not connect to the application service. Restart the PC and try again or contact the support.
"
I have also contacted Emsisoft support but I'm not sure that they work during the week end so I hope that
you can help me before Monday.
Thanks.
View attachment 115747
View attachment 115748
View attachment 115749
View attachment 115750

Hello JB007 i had the same error messages as your. What i did to solve was to use the Emsisoft's removal tool. Restart. Then started my laptop in safe mode and manually remove all the previous settings. After that i was able to reinstall the product. Hope this will help you :)
 

tonibalas

Level 40
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Honorary Member
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Sep 26, 2014
2,973
I want to make 2 suggestions.
First if you have Virtual Box installed i recommend removing it because sometimes there is a conflict between VB and Emsisoft.
Second uninstall EIS with a 3rd party software - i suggest Revo Pro - and then reinstall EIS.
 

_CyberGhosT_

Level 53
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Honorary Member
Top Poster
Content Creator
Well-known
Aug 2, 2015
4,286
a2service, and a2guard look to be missing from the running processes.
I wanted to see your config, but your profile does not have a link to your config
and I'm not digging for it, but are you using 11 or 12 ?
As it stands now I would follow tonibalas advice above ;)
 
Last edited:

JB007

Level 26
Thread author
Verified
Top Poster
Well-known
May 19, 2016
1,575
Hello JB007 i had the same error messages as your. What i did to solve was to use the Emsisoft's removal tool. Restart. Then started my laptop in safe mode and manually remove all the previous settings. After that i was able to reinstall the product. Hope this will help you :)
Thanks @Balrog
What do you mean when you say "manually remove all the previous settings" ?
 

JB007

Level 26
Thread author
Verified
Top Poster
Well-known
May 19, 2016
1,575
I want to make 2 suggestions.
First if you have Virtual Box installed i recommend removing it because sometimes there is a conflict between VB and Emsisoft.
Second uninstall EIS with a 3rd party software - i suggest Revo Pro - and then reinstall EIS.
Thanks @tonibalas
Not VB, I don't have Revo Pro but I can try it. Are there special settings ?
 

JB007

Level 26
Thread author
Verified
Top Poster
Well-known
May 19, 2016
1,575
a2service, and a2guard look to be missing from the running processes.
I wanted to see your config, but your profile does not have a link to your config
and I'm not digging for it, but are you using 11 or 12 ?
As it stands now I would follow tonibalas advice above ;)
Thanks @_CyberGhosT_
I like Auguste Rodin and Camille Claudel:)
Auguste_Rodin_par_Camille_Claudel_(musée_Rodin)_(8026456955).jpg

I'm using EIS 11 (12 is beta).
OK I will try Revo Pro.
 

_CyberGhosT_

Level 53
Verified
Honorary Member
Top Poster
Content Creator
Well-known
Aug 2, 2015
4,286
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