Solved Adware and Malware causing Internet problems after apparent removal

Jake_Caediss

New Member
Thread author
Feb 23, 2015
7
Hopefully I've detailed the problem well enough above.

Any assistance would be amazing!


Thanks,

Jake.
 

Attachments

  • AdwCleaner[R1].txt
    975 bytes · Views: 32
  • AdwCleaner[S1].txt
    1 KB · Views: 32
  • FRST.txt
    46.2 KB · Views: 40

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    fjqb1h.png
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.




warning.gif
Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.



51a612a8b27e2-Zoek.png
Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    51a612a8b27e2-Zoek.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    Code:
    createsrpoint;
    autoclean;
    emptyalltemp;
    ipconfig /flushdns;b
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.
 

Jake_Caediss

New Member
Thread author
Feb 23, 2015
7
Thanks for the speedy reply. The script appears to be taking a few minutes, it has been creating the backups for 10 minutes now, and I'll upload it's output as soon as I can.

Thanks!

Jake
 

Jake_Caediss

New Member
Thread author
Feb 23, 2015
7
For some reason it says the files I'm trying to upload are empty; so here's the copy/paste;

FOLDERS

C:\zoek\in\RECYCLER

RUNCHECK

Zoek.exe v5.0.0.0 Updated 23-February-2015
Tool run by Jakey on 23/02/2015 at 19:23:04.12.
Microsoft Windows 7 Home Premium 6.1.7601 Service Pack 1 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Jakey\Downloads\zoek.exe [Scan all users] [Script inserted]

===== Runcheck 19:23:09.91 =====

--- Create Environment Variables 19:23:10.60
--- Create System Restore Point 19:23:14.20
--- Checking Input 19:23:26.47
--- AU AppData Check 19:23:32.72
--- Remove From Windows Installer 19:23:41.50
--- Empty Folders Check 19:24:18.46
--- Registry HKLM Software Check 19:24:18.47
--- Quick Launch Shortcut Check 19:24:24.41
--- IE Startpage Check 19:24:26.20
--- Program Files DB Check 19:24:34.71
--- C:\Users\Default\AppData\Roaming DB Check 19:25:00.88
--- C:\Users\Default User\AppData\Roaming DB Check 19:25:00.88
--- C:\Users\Jakey\AppData\Roaming DB Check 19:25:00.88
--- C:\Windows\SysNative\config\systemprofile\AppData\Roaming DB Check 19:25:00.88
--- C:\Windows\sysWoW64\config\systemprofile\AppData\Roaming DB Check 19:25:00.88
--- C:\Windows\serviceprofiles\networkservice\AppData\Roaming DB Check 19:25:00.88
--- C:\Windows\serviceprofiles\Localservice\AppData\Roaming DB Check 19:25:00.88
--- C:\Users\Jakey DB Check 19:26:15.34
--- C:\PROGRA~3 DB Check 19:26:25.96
--- C:\Users\Default\AppData\Local DB Check 19:26:28.84
--- C:\Users\Default User\AppData\Local DB Check 19:26:28.84
--- C:\Users\Jakey\AppData\Local DB Check 19:26:28.84
--- C:\Windows\SysNative\config\systemprofile\AppData\Local DB Check 19:26:28.84
--- C:\Windows\sysWoW64\config\systemprofile\AppData\Local DB Check 19:26:28.84
--- C:\Windows\serviceprofiles\networkservice\AppData\Local DB Check 19:26:28.84
--- C:\Windows\serviceprofiles\Localservice\AppData\Local DB Check 19:26:28.84
--- C:\ProgramData\Microsoft\Windows\Start Menu\Programs DB Check 19:27:20.47
--- C:\Users\Jakey\AppData\Roaming\Microsoft\Windows\Start Menu\Programs DB Check 19:27:25.82
--- Tasks DB Check 19:27:29.29
--- Downloads DB Check 19:27:31.43
--- C:\Users\Jakey\AppData\LocalLow DB Check 19:27:33.90
--- C:\Windows\SysNative\config\systemprofile\AppData\LocalLow DB Check 19:27:33.90
--- C:\Windows\sysWoW64\config\systemprofile\AppData\LocalLow DB Check 19:27:33.90
--- C:\Windows\serviceprofiles\Localservice\AppData\LocalLow DB Check 19:27:33.90
--- Tasks2 DB Check 19:27:57.34
--- Documents DB Check 19:28:12.85
--- C:\Users\Public\Desktop DB Check 19:28:16.66
--- C:\Users\Jakey\Desktop DB Check 19:28:18.96
--- Services DB Check 19:28:23.75
--- FF prefs.js DB Check 19:28:33.90
--- Del by CLSID 19:28:34.83
--- Delete Services 19:28:54.04
--- Batch Commands 19:28:56.92
--- Delete files\folders 19:28:57.03
--- Create Backups 19:28:57.10


RESULTS


Zoek.exe v5.0.0.0 Updated 23-February-2015
Tool run by Jakey on 23/02/2015 at 19:23:04.12.
Microsoft Windows 7 Home Premium 6.1.7601 Service Pack 1 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Jakey\Downloads\zoek.exe [Scan all users] [Script inserted]

==== System Restore Info ======================

23/02/2015 19:23:25 Zoek.exe System Restore Point Created Succesfully.

==== Empty Folders Check ======================

C:\PROGRA~2\AGEIA Technologies deleted successfully
C:\Users\Jakey\AppData\Local\VirtualStore deleted successfully

==== Deleting CLSID Registry Keys ======================


==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================


==== Batch Command(s) Run By Tool======================


==== Deleting Files \ Folders ======================

C:\PROGRA~2\AGEIA Technologies not found
C:\PROGRA~2\Uninstall Information deleted
C:\Users\Jakey\AppData\Roaming\appdataFr3.bin deleted
C:\PROGRA~3\Package Cache deleted
C:\Windows\SysNative\config\systemprofile\Searches deleted
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
We will skip this.



adwcleaner_new.png
Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.
  • Right-click on
    adwcleaner_new.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Wait until the database is updated.
  • Accept the Terms of use and click Scan.
  • When finished, please click Clean.
  • Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner




FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
 

Jake_Caediss

New Member
Thread author
Feb 23, 2015
7
Here you go. I'm getting pop-ups as I write this to you now; they are coming from an extension in Chrome - should I just remove it?

Thanks again!
 

Attachments

  • AdwCleaner[S2].txt
    1.1 KB · Views: 34
  • Addition.txt
    30.2 KB · Views: 60
  • FRST.txt
    46.6 KB · Views: 42

Jake_Caediss

New Member
Thread author
Feb 23, 2015
7
I've removed Chrome in the Control Panel, and reinstalled it. Back to normal ping and internet speeds in-line with other devices.

Is my computer now clean of malware?

Thanks again for your work so far,

Jake
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Yes, it is fine now :)

Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)


Recommended reading:
icon_exclaim.gif
MUST READ - security tips:

icon_exclaim.gif
MUST READ - general maintenance:


The Importance of Software Updating:

In order to stay protected it is
very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.




Recommended additional software:
icon_arrow.gif
TFC - to clean unneeded temporary files.
icon_arrow.gif
Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
icon_arrow.gif
Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
icon_arrow.gif
McShield - to prevent infections spread by removable media.
icon_arrow.gif
Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
icon_arrow.gif
Adblock - to surf the web without annoying ads!



Post-cleanup procedures:


Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the
    51a5ce45263de-delfix.png
    icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.



My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​




Stay safe,
TwinHeadedEagle :)
 

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