After running ADWcleaner when restrart I dont have internet connection

Ms. A

New Member
Thread author
Feb 11, 2017
13
There were a lot of pop ads in my chrome so I installed adwcleaner to remove it but after restarting my pc I found out that there was no internet connection even though the internet cable was connected and okay and I can connect through wifi using my cellphone. I tried windows troubleshoot problem and it say Diagnostic Policy service not running. How do I fix it?
 

Attachments

  • FRST[1].txt
    79.8 KB · Views: 4
  • Addition[1].txt
    33.6 KB · Views: 4

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Please uninstall following software:
Coupon Printer for Windows (HKLM\...\Coupon Printer for Windows5.0.0.0) (Version: 5.0.0.0 - Coupons.com Incorporated)
Easy Driver Pro v8.03 (HKLM\...\Easy Driver Pro_is1) (Version: 8.03 - Probit Software LTD) <==== ATTENTION
Level Quality Watcher (HKLM\...\Level Quality Watcher) (Version: v1.01 - Level Quality Watcher) <==== ATTENTION
PremiumThrottle (HKLM\...\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}{3f412c52}) (Version: - PremiumThrottle) <==== ATTENTION
SoftwareGuru (HKLM\...\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}{842d4044}) (Version: - SoftwareGuru) <==== ATTENTION



FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

  • fixlist.txt
    36.6 KB · Views: 3

Ms. A

New Member
Thread author
Feb 11, 2017
13
Please uninstall following software:
Coupon Printer for Windows (HKLM\...\Coupon Printer for Windows5.0.0.0) (Version: 5.0.0.0 - Coupons.com Incorporated)
Easy Driver Pro v8.03 (HKLM\...\Easy Driver Pro_is1) (Version: 8.03 - Probit Software LTD) <==== ATTENTION
Level Quality Watcher (HKLM\...\Level Quality Watcher) (Version: v1.01 - Level Quality Watcher) <==== ATTENTION
PremiumThrottle (HKLM\...\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}{3f412c52}) (Version: - PremiumThrottle) <==== ATTENTION
SoftwareGuru (HKLM\...\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}{842d4044}) (Version: - SoftwareGuru) <==== ATTENTION



FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

I've done what you said. Here is the Fixlog.txt FRST generated.
 

Attachments

  • Fixlog.txt
    90.9 KB · Views: 3

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.

    2873ryc.png

  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach report into your next reply.
 

Ms. A

New Member
Thread author
Feb 11, 2017
13
FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.

    2873ryc.png

  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach report into your next reply.

Here are the new FRST and Addition logfiles. I hope you can help me with this. Thank you.
 

Attachments

  • FRST[1].txt
    39.1 KB · Views: 3
  • Addition[1].txt
    41.1 KB · Views: 3

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

  • fixlist.txt
    59.7 KB · Views: 4

Ms. A

New Member
Thread author
Feb 11, 2017
13
Hmm, then that is something different. How your connection looks like when you plug in the cable?

Usually when you plug the cable the internet icon loads but ever since i run the adwcleaner when i plug off the cable and then connect it again the cable just shows a red X icon and did not load l. When I troubleshoot it it say Network Policy Service not running.
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Let's try this:

1st solution:

  • Press the
    WindowsKey.png
    + R on your keyboard at the same time. Type services.msc and click OK.
  • Find Diagnostics Policy Service and make sure it is started like on the image below:
    1234.png
  • If not started, right click and select Start.
  • If it starts without problems, reboot your PC and check if internet is working.
  • If not, go to the 2nd solution.

2nd solution:

  • Apply the fix with the attached fixlist and then repeat the first solution.
 

Attachments

  • fixlist.txt
    117 bytes · Views: 3

Ms. A

New Member
Thread author
Feb 11, 2017
13
I've follow the first and second solution, and when I start the diagnostic policy service it says " error 5: access is denied" though I am in my admin account
 

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