Amazon informed some customers this week that their name and email address were exposed due to a “technical error,” but the company provided very few other details.
The e-commerce giant claims the issue has been addressed and has told users that they do not need to change their password or take any other action. It has also revealed that the incident is not a result of something customers have done.
Many recipients initially believed the emails were part of a scam as the message did not address them by name and its signature included a link to “http://Amazon.com” – some found the lack of HTTPS and the capital “a” suspicious.
It’s unclear what caused the technical error and how many users are impacted. Twitter has been flooded by people saying they received the email, including individuals from the United States, the United Kingdom and Australia.
Unsurprisingly, many users are unhappy with the lack of transparency. Amazon has refused to share any additional details with customers or the press.