Amazon makes it easier to file complaints about faulty marketplace products

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https://www.cnet.com/tech/services-and-software/amazon-makes-it-easier-to-make-complaints-about-faulty-marketplace-products/

Amazon is updating its returns policy to make filing complaints about faulty products from third-party sellers easier. From Sept. 1, you'll be able to contact Amazon directly with property damage or personal injury claims, and the company will connect you with the seller.

Right now, the e-commerce giant encourages customers to contact sellers directly about problems with their products.

Under the new policy, Amazon will pay customers for claims under $1,000, and may do so for higher amounts if the seller is unresponsive or rejects a claim it deems valid.

"Sellers will continue to have the opportunity to defend their product against the claim," the company noted.

Amazon makes it easier to file complaints about faulty marketplace products

You'll be able to contact Amazon directly for personal injury or property damage claims regarding third-party sellers' products.

www.cnet.com