- Nov 17, 2016
- 1,242
Millions of Americans are fed up with overly complicated web and phone security measures, a new study has found.
Researchers who polled 2,000 US adults found 81 percent don’t see the need for what they consider unnecessary security procedures.
Almost half (47 percent) are sick of having to answer endless security questions whenever they call customer service departments.
Over six in 10 (64 percent) are riled by the need for elaborate passwords featuring a mix of numbers, symbols and capital letters.
Forty-eight percent are fed up with the use of two-step verification and seven in 10 (71 percent) are frustrated by captcha codes – as they tend to feature illegible words.
The survey by FICO also found that more than two-thirds (71 percent) think there are simply too many security measures nowadays.
Having to remember email addresses to recover passwords is an irritation for 58 percent – and similarly, six in 10 (65 percent) find it annoying when email systems log them out randomly as a security measure.
In addition, 46 percent even consider airport security to be an inconvenience and 38 percent regard mobile phone PINs as a somewhat of a hassle.
Seventy-eight percent said they struggle to keep track of all their passwords.
Twenty-two percent said they would either give up on opening a bank account completely, or give up and try at a different bank if they were forced to jump through too many hoops, such as having to post documents or travel to a branch in person.
At the same time, 26 percent of Americans think you should be able to open an account “immediately” and 20 percent believe the entire process should take less than an hour.
Researchers who polled 2,000 US adults found 81 percent don’t see the need for what they consider unnecessary security procedures.
Almost half (47 percent) are sick of having to answer endless security questions whenever they call customer service departments.
Over six in 10 (64 percent) are riled by the need for elaborate passwords featuring a mix of numbers, symbols and capital letters.
Forty-eight percent are fed up with the use of two-step verification and seven in 10 (71 percent) are frustrated by captcha codes – as they tend to feature illegible words.
The survey by FICO also found that more than two-thirds (71 percent) think there are simply too many security measures nowadays.
Having to remember email addresses to recover passwords is an irritation for 58 percent – and similarly, six in 10 (65 percent) find it annoying when email systems log them out randomly as a security measure.
In addition, 46 percent even consider airport security to be an inconvenience and 38 percent regard mobile phone PINs as a somewhat of a hassle.
Seventy-eight percent said they struggle to keep track of all their passwords.
Twenty-two percent said they would either give up on opening a bank account completely, or give up and try at a different bank if they were forced to jump through too many hoops, such as having to post documents or travel to a branch in person.
At the same time, 26 percent of Americans think you should be able to open an account “immediately” and 20 percent believe the entire process should take less than an hour.
