- Jun 24, 2016
- 2,400
In the past few days, i have personally contacted popular security companies, faking to be a worried user of their product, claiming their software performed low on independent test labs. This was intended to force techinal support give their opinion on these kind of labs: should a regular user trust them or not? Lets see what they had to say, and sorry for taking a bit of your time technicians!
The actual used text on most cases was the following:
"I'm worried about the continued use of your product since recent tests i've seen online, mostly from independent test labs like AV-Comparatives or AV-Tests. Some of them had your software score low. Should i be worried about it?"
When required, fake name and telephone numbers were used.
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BITDEFENDER
Pretty confident about their product, BitDefender wouldn't even trust such tests who flagged their product as mediocre even existed
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BULLGUARD
Dafi brought up to the table a pretty interesting point of view
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EMSISOFT
On Emsisoft, David claimed testing method is often implemented on a wrong way, and highlighted their product is always flagged as one of the best worldwide. (sorry Umbra!)
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ESET
Marcos, from ESET, went straight to the point and suggested to simply not take a look onto these tests.
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F-SECURE
At F-Secure recommended to not rely on these tests as well.
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KASPERSKY
Jonathan at Kaspersky claimed AV-testing labs are not a valid opinion and have no basis.
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MCAFEE
McAfee representative, with its old fashioned chat window style (needs an update!) was extremely sure there was nothing to worry since McAfee offers the best protection ever possible (confident!)
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VIPRE
Support team at Vipre claims their product is top class and we should only worry about tests that say they are great lol
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All other not mentioned but popular software is not here because either they declined my request for not being an active paid user or never answered to my support ticket.
There were some interesting responses. What do you think?
The actual used text on most cases was the following:
"I'm worried about the continued use of your product since recent tests i've seen online, mostly from independent test labs like AV-Comparatives or AV-Tests. Some of them had your software score low. Should i be worried about it?"
When required, fake name and telephone numbers were used.
---------------------------------------------
BITDEFENDER
Pretty confident about their product, BitDefender wouldn't even trust such tests who flagged their product as mediocre even existed
---------------------------------------------
BULLGUARD
Dafi brought up to the table a pretty interesting point of view
---------------------------------------------
EMSISOFT
On Emsisoft, David claimed testing method is often implemented on a wrong way, and highlighted their product is always flagged as one of the best worldwide. (sorry Umbra!)
---------------------------------------------
ESET
Marcos, from ESET, went straight to the point and suggested to simply not take a look onto these tests.
---------------------------------------------
F-SECURE
At F-Secure recommended to not rely on these tests as well.
---------------------------------------------
KASPERSKY
Jonathan at Kaspersky claimed AV-testing labs are not a valid opinion and have no basis.
---------------------------------------------
MCAFEE
McAfee representative, with its old fashioned chat window style (needs an update!) was extremely sure there was nothing to worry since McAfee offers the best protection ever possible (confident!)
---------------------------------------------
VIPRE
Support team at Vipre claims their product is top class and we should only worry about tests that say they are great lol
---------------------------------------------
All other not mentioned but popular software is not here because either they declined my request for not being an active paid user or never answered to my support ticket.
There were some interesting responses. What do you think?