Solved Antivirus Software not opening & malicious sites opening automatically in browser!

[AniketJ]

Around 3 days before U C browser got suddenly installed and started automatically opening malicious sites.Even after uninstalling the U C browser, now malicious sites are opening up in Internet explorer. Earlier, McAfee antivirus used to stop opening of site, but now McAfee not even opening. When trying to run as administrator for McAfee, it says "an administrator has blocked you from running this app". Tried opening McAfee with Administrator login but still it does not open. Also, downloaded Malware bytes. But it also not opening. Ran Zemana anti malware also. It detected and rectified a few adware. But the problem still persists. Kindly help me!!

 

[TwinHeadedEagle]

Hello,


Download

Malwarebytes Anti-Rootkit to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
  • If it didn't start, locate mbar folder on your Desktop and double click on mbar.cmd
    
    
    
    
    
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
• Click in the introduction screen "next" to continue.
• Click in the following screen "Update" to obtain the latest malware definitions.
• Once the update is complete select "Next" and click "Scan".
• When the scan is finished and no malware has been found select "Exit".
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
• Open the MBAR folder and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"

Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam.
• Click the Scan tab, choose Threat Scan is checked and click Start Scan.
• If threats are detected, click the Quarantine Selected button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the Reports tab.
• Double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

 

[AniketJ]

Thanks for such a swift response. I did all you said and uploaded the required scan logs for your review.
Note:- After running malware rootkit, my McAfee again started working however i have not yet scanned using McAfee ad awaiting your instruction to proceed further on the issue.
Thanks Again!!

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[AniketJ]

Please find the required scan logs attached here with..

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.



Please download Zemana AntiMalware and save it to your Desktop.

• Install the program and once the installation is complete it will start automatically.
• Without changing any options, press Scan to begin.
• After the short scan is finished, if threats are detected press Next to remove them.

Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​

• Open Zemana AntiMalware again.
• Click on
  
  icon and double click the latest report.
• Now click File > Save As and choose your Desktop before pressing Save.
• The only left thing is to attach saved report in your next message.

 

[AniketJ]

Download attached fixlist.txt file and save it to the Desktop:

I could not find the attachment on fixlist.txt. Please upload it.

 

[TwinHeadedEagle]

^^

 

[AniketJ]

Done. Scan logs are attached. Please review and suggest on further course of action.

 

[TwinHeadedEagle]

How is the situation now?

 

[AniketJ]

I do not seem to have any problem. My system seems to be working fine as before. Are my logs ok?

 

[TwinHeadedEagle]

Yes, your computer is clean now.

 

[AniketJ]

Thank you for the help!