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Best brand for modem--may need new one soon
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<blockquote data-quote="ForgottenSeer 58943" data-source="post: 651690"><p>They always try to discourage customer use modems because they make up to $1000.00 on a modem over the life of the customer factoring average churn. The old cable modems at EOL aren't even destroyed, they are sent off to component wholesalers for a few bucks each on palettes at a time. So a modem you purchase for $75 or something is (in their mind) robbing them of $500-$800 in revenue over an 5-10 year customer account but by law they can't prevent you from using your own. The easiest thing to do is get the provisioning list for your cable company. They don't often make these easy to find but they are available. Firmware pushes are handled by your provider so the provision list is a crucial factor in what they can support - that's the reason for that - if they can't push firmware they don't want it on their network. Also remember, those people on the phone are tier 1 customer support, not the engineers so they are basically $10 an hour people that get 'spiffs' on whatever they talk you into. Nothing more, nothing less.</p><p></p><p>Hope that helps understand the behind the scenes a little more and why they do what they do.</p></blockquote><p></p>
[QUOTE="ForgottenSeer 58943, post: 651690"] They always try to discourage customer use modems because they make up to $1000.00 on a modem over the life of the customer factoring average churn. The old cable modems at EOL aren't even destroyed, they are sent off to component wholesalers for a few bucks each on palettes at a time. So a modem you purchase for $75 or something is (in their mind) robbing them of $500-$800 in revenue over an 5-10 year customer account but by law they can't prevent you from using your own. The easiest thing to do is get the provisioning list for your cable company. They don't often make these easy to find but they are available. Firmware pushes are handled by your provider so the provision list is a crucial factor in what they can support - that's the reason for that - if they can't push firmware they don't want it on their network. Also remember, those people on the phone are tier 1 customer support, not the engineers so they are basically $10 an hour people that get 'spiffs' on whatever they talk you into. Nothing more, nothing less. Hope that helps understand the behind the scenes a little more and why they do what they do. [/QUOTE]
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