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Best brand for modem--may need new one soon
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<blockquote data-quote="ForgottenSeer 58943" data-source="post: 651701"><p>This also depends on the company of course. Some firms L1 is customer service, other firms (like the one I work at) L1 is one tier above CS so they do have some deviation powers and 'enhanced' technical knowledge. It's not a dig on CS or L1, folks have to start somewhere but in general at most firms - you are right - it's in the lower realms of employee empowerment. (and pay)</p></blockquote><p></p>
[QUOTE="ForgottenSeer 58943, post: 651701"] This also depends on the company of course. Some firms L1 is customer service, other firms (like the one I work at) L1 is one tier above CS so they do have some deviation powers and 'enhanced' technical knowledge. It's not a dig on CS or L1, folks have to start somewhere but in general at most firms - you are right - it's in the lower realms of employee empowerment. (and pay) [/QUOTE]
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