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Best brand for modem--may need new one soon
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<blockquote data-quote="ForgottenSeer 58943" data-source="post: 652045"><p>Again I am aware of how escalation and tiers work, this is my field.. I run the NOC for a 32,000+ endpoint MSP with 5 escalation levels. The tiering structure in support is set purposely by design, and how the technical flow works to keep the top guys from being overloaded with simple tasks or common questions - and focused on the tough stuff. At the top of our tiering structure is the IT Director/CTO, at the bottom is Customer Support. I'm one under the CTO at that tier which I share with others. If something gets to me it's usually an engineering issue that needs resolution OR the lower tier folks missed something. I'm usually working on blueprints, infrastructure, security fabric and other crap unless a ticket weasels it's way up. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite116" alt=":D" title="Big grin :D" loading="lazy" data-shortname=":D" /></p><p></p><p>Many major providers indeed use your WiFi to provide a free hotspot. There is some security concern with this despite the fact they are under isolation because that router itself is still providing DHCP and routing traffic and therefore possibly vulnerable to exploits. In a corporate environment it's less of a concern because the router/modem is set to 'True Static' or bridged, and is completely segregated from the internal network. However in the corporate environment it can cause other issues such as interference, bandwidth stealing and even worse, people internally connecting to that and bypassing your security/filtration. It is possible to call in to support, get escalated to a supervisor and have their hotspot WiFi disabled via a configuration push to the router/modem. I've had my tier 1 staff do this hundreds of times for the above reasons.</p></blockquote><p></p>
[QUOTE="ForgottenSeer 58943, post: 652045"] Again I am aware of how escalation and tiers work, this is my field.. I run the NOC for a 32,000+ endpoint MSP with 5 escalation levels. The tiering structure in support is set purposely by design, and how the technical flow works to keep the top guys from being overloaded with simple tasks or common questions - and focused on the tough stuff. At the top of our tiering structure is the IT Director/CTO, at the bottom is Customer Support. I'm one under the CTO at that tier which I share with others. If something gets to me it's usually an engineering issue that needs resolution OR the lower tier folks missed something. I'm usually working on blueprints, infrastructure, security fabric and other crap unless a ticket weasels it's way up. :D Many major providers indeed use your WiFi to provide a free hotspot. There is some security concern with this despite the fact they are under isolation because that router itself is still providing DHCP and routing traffic and therefore possibly vulnerable to exploits. In a corporate environment it's less of a concern because the router/modem is set to 'True Static' or bridged, and is completely segregated from the internal network. However in the corporate environment it can cause other issues such as interference, bandwidth stealing and even worse, people internally connecting to that and bypassing your security/filtration. It is possible to call in to support, get escalated to a supervisor and have their hotspot WiFi disabled via a configuration push to the router/modem. I've had my tier 1 staff do this hundreds of times for the above reasons. [/QUOTE]
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