Q&A Blue screen on Windows 10 from HitmanPro Alert (latest version)

Discussion in 'HitmanPro (Sophos)' started by vindiesel, Jan 13, 2017.

  1. vindiesel

    vindiesel Level 7

    Apr 15, 2013
    333
    682
    Spain
    #1 vindiesel, Jan 13, 2017
    Last edited: Jan 13, 2017
    [​IMG]
    Hello my question is to see if someone happens to be the same as ami and if anyone knows why, I always have problems when I install Hitman pro.

    ESET antivirus
    zemana anti-malware
    Zemana antilogeer
    This I have installed
    Can it be due to some incompatibility?
     
    davisd, _CyberGhosT_, XhenEd and 2 others like this.
  2. Lzx32

    Lzx32 Level 1

    Nov 12, 2015
    6
    10
    italy
    Windows 10
    #2 Lzx32, Jan 18, 2017
    Last edited by a moderator: Jan 18, 2017
    who knows...

    Send dump to erik for analysis (via wetransfer, erik AT surfright DOT com)

    @Erik Loman
     
    plat1098, davisd and _CyberGhosT_ like this.
  3. Zero Knowledge

    Zero Knowledge Level 5

    Dec 2, 2016
    239
    692
    Dark Cloud Universe
    There was a known usb issue with HMP.Alert that was causing BSOD's. What version of HMP.Alert are you running?

    Did you use a usb device before you got the blue screen of death?
     
    Lzx32 and _CyberGhosT_ like this.
  4. Duotone

    Duotone Level 9

    Mar 17, 2016
    407
    2,518
    GEODETIC ENGINEER
    Philippines
    Windows 7
    Default-Deny
    Chances are its incompatibility with Zemana anti-logger... although I did encounter a similar situation from a previous build it didn't happen again after build 574 but that's on Windows 7
     
  5. _CyberGhosT_

    _CyberGhosT_ Level 52
    Trusted

    Aug 2, 2015
    4,174
    27,490
    Retired
    Central US
    Linux Mint
    Default-Deny
    Yeah, you may want to rethink using so many.
    HMP & Eset or Eset and ZAM
    those are the combos I would choose from, they will preform nicely ;)
     
    vindiesel and Lzx32 like this.
  6. Hypoxia505

    Hypoxia505 New Member

    Sep 30, 2017
    1
    0
    Santa Fe
    Windows 10
    Webroot
    I'm running Win10 Pro on a 64-bit system with HitmanPro 3 and Webroot. When I disable Webroot and try to do an 'uninstall' of HitmanPro, my system blue screen crashes, along with a note telling me to look at www.windows.com/stopcode

    Any suggestions re: how to successfully uninstall HitmanPro from my system would be greatly appreciated.
     
  7. XhenEd

    XhenEd Level 27
    Content Creator Trusted

    Mar 1, 2014
    1,608
    8,431
    Philippines
    Windows 10
    Default-Deny
    Try uninstalling HitmanPro.Alert on Safe Mode. :)
     
  8. Lockdown

    Lockdown From AppGuard
    Developer

    Oct 24, 2016
    2,705
    11,854
    AppGuard LLC Virginia, U.S.
    #8 Lockdown, Oct 1, 2017
    Last edited: Oct 1, 2017
    1. Do not run CCleaner or any clean up utility otherwise it might delete the .dmp file created during the BSOD
    2. Submit the .dmp file to Erik Loman as others have advised
    3. Once Erik looks at the .dmp file he will provide infos
    4. Until you get an answer from Erik everything else is speculation
     
    plat1098, dinosaur07 and XhenEd like this.
  9. dinosaur07

    dinosaur07 Level 3

    Aug 5, 2012
    123
    409
    Bucharest
    I also encountered some incompatibility between HMA and ZAL, and i uninstalled both. :) The keystroke encryption was the issue.
     
    Weebarra likes this.
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