SOLVED BSOD when starting up Word 7 and Outlook

Discussion in 'Apps - Questions & Help' started by Siouxsiesue, Apr 28, 2012.

  1. Siouxsiesue

    Siouxsiesue New Member

    Apr 24, 2012
    27
    0
    Hi

    Been on here recently to get help removing SMART HDD and all seemed fine. Internet surfing ok.
    Just tried opening Word 7 to get a BSOD with the error message 'bad pool header' before crashing.
    Tried starting up in safe mode & opening Word - this time it gave an error message 'There is insufficient memory or disc space. Word cannot display the requested font'. On clicking ok, it then crashed.

    Thought I'd try the other applications to see what happens with them.

    ExcelPowerpoint/Publisher/Access are all ok.

    Outlook crashes (BSOD) with the error 'page fault in non page area'.

    Please advise.

    S
     
  2. jamescv7

    jamescv7 Level 61
    Trusted

    Mar 15, 2011
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    Web and FileMaker Developer
    Philippines
    Windows 10
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    Hmm... try to download this tool BlueScreenView it will detect the cause of usual Blue Screen of Death.
     
  3. Siouxsiesue

    Siouxsiesue New Member

    Apr 24, 2012
    27
    0
    Downloaded BlueScreenView.

    For Bad_Pool_Header it gave crash address as ntoskrnl.exe+7cc80

    For Page_Fault_in_non_page_area it gave crash address as ntoskrnl.exe+7cc80

    s.
     
  4. jamescv7

    jamescv7 Level 61
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    Mar 15, 2011
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    Philippines
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    Process Library

    its stated remove any application that could affect on the BSOD.
     
  5. Valentin N

    Valentin N New Member

    Feb 25, 2011
    1,258
    49
    Student, Writer@techsweden.org,
    Germany
    Can you give us more info regarding the computer, what hardware does it have and what security software is current in use and what was before. Thanks
     
  6. Siouxsiesue

    Siouxsiesue New Member

    Apr 24, 2012
    27
    0
    Hello

    Windows 7 Home Premium
    64 bit
    Internet Explorer
    MSE
    Comodo with Defense+ (changed from Windows Firewall)

    Malware Antimalwarebyte
    Superantispyware
    Hitman Pro Trial (recommended on here)
    Previously on here because had Smart HDD problem and was finding that when some windows were opened only got the box, any pictures and option boxes - no writing. This was resolved when I removed google chrome.

    Thanks
    S.
     
  7. Valentin N

    Valentin N New Member

    Feb 25, 2011
    1,258
    49
    Student, Writer@techsweden.org,
    Germany
    Does comodo's d+ says anything? In either way add them to d+ exclusion (d+ -> d+ settings -> Execution Control Settings -> exclusion -> add )
     
  8. Siouxsiesue

    Siouxsiesue New Member

    Apr 24, 2012
    27
    0


    Hello

    How do I find out which applications are causing the BSOD in order to remove them?

    (I ran speedupmypc on the link page - would buying this help to solve the issue? It listed loads of issues)

    S. (beginner level)
     
  9. Siouxsiesue

    Siouxsiesue New Member

    Apr 24, 2012
    27
    0
    Hello

    Nothing listed under d+. Are you saying I should list the antispyware/malware programs there?

    thanks

    S.
    (beginner)
     
  10. jamescv7

    jamescv7 Level 61
    Trusted

    Mar 15, 2011
    12,664
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    Web and FileMaker Developer
    Philippines
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    Well I just posted the information that was found on BlueScreenView.

    Also that program is likely known to be controversial so remove it, the process library was useful for information.

    Also is it really BSOD on that two specific programs everytime?
     
  11. pcjunklist

    pcjunklist Level 1

    Dec 28, 2011
    492
    9
    Boston
    Check Device Manager for any exclamation marks - drivers may need updating

    How to Use Device Manager:
    http://www.techtalkz.com/windows-7/515982-how-use-device-manager-windows-7-a.html
     
  12. WinAndLinuxTutorials

    Trusted

    Aug 23, 2011
    2,126
    157
    Schoolboy
    Jordan
    These Uniblue products are aggressive, and they are more like scareware, avoid them.

    Have you tried to reinstall or repair the installation of the programs that are causing the BSOD?
     
  13. Siouxsiesue

    Siouxsiesue New Member

    Apr 24, 2012
    27
    0
    Hello

    Stopped my computer from restarting automatically on BSOD and got the stop code:

    STOP 0X00000050 (0XFFFFF900C06BF000, 0X00000001, 01FFFFF96C06A23E4, 0X00000000)

    I've checked the computer for any memory problems using the Windows Memory Dianostic Tool - none were detected.

    Checked the drivers for !
    This flagged up Bluetooth Peripheral device which could not find a driver software when searched for initially.

    Also under 'hidden' flags up: SASKUTIL and SASDIFSV for Plug and Play.

    Also flags up Bluetooth Remote control and Bluetooth Handsfree Audio (although these 2 were not flagged until I went onto Microsoft website to check for driver updates! I tried to download a bluetooth update but this gave me Error 1935 An error occurred during the installation of assemblY. And promptly rolled back from the update!)

    I also downloaded Mainboard Chipset driver and Broadcom Wireless LAN. There was an Atheros which I think my computer uses - should I remove this and download the other?

    Would reloading/repairing Word or Outlook help? If so what programs can I run for repair?

    Any help appreciated!

    S
     
  14. Siouxsiesue

    Siouxsiesue New Member

    Apr 24, 2012
    27
    0
    Update on last message!

    I managed to correct my 'extra bluetooth' problems with a driver download but 3 ! still remain...
    the original Bluetooth Peripheral Device and the 2x hidden ones on NON plug and play Drivers ..

    Cheers
    S
     
  15. malwarekiller

    malwarekiller New Member

    Mar 30, 2012
    699
    2
    @Siouxsiesue

    click Start >> Computer >> System Properties >> Device Manager

    Now on this screen do you have any items with a yellow ! or a red X ???


    Download BLUESCREENVIEW from the link below and install and run it to read the dump files created by windows.
    Double click on BlueScreenView.exe file to run the program.
    When scanning is done, go Edit>Select All.
    Go File>Save Selected Items, and save the report as BSOD.txt.
    Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.


    http://www.nirsoft.net/utils/bluescreenview_setup.exe

    What kind of computer do you have exactly??Example Compaq presario c700


    Download CCLEANER from the link below:

    http://download.piriform.com/ccsetup313.exe

    Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

    Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


    Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

    Please download MiniToolBox HERE http://download.bleepingcomputer.com/farbar/MiniToolBox.exe When the box opens click save file, save it to the desktop and run it.

    Checkmark the following boxes:


    Flush Dns
    List Installed Programs
    List Users, Partitions and Memory size
    Click Go and post the result.

    I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!
     
  16. malwarekiller

    malwarekiller New Member

    Mar 30, 2012
    699
    2
    For checking the device manager see here:
    http://pcsupport.about.com/od/windowsvista/ht/accessdmcmuva.htm
     
  17. malbky

    malbky New Member

    Jun 23, 2011
    985
    11
    Siouxsiesue use this link and see the first answer and apply it http://answers.microsoft.com/en-us/windows/forum/windows_vista-performance/insufficient-memory-or-disk-space-cannot-display/e9a40c16-40cd-4fc7-84c0-8382cae47b7f
    Same problem I had and this one resolved it.
    Also for your drivers use a driver updater or use the CD which you got with your computer to install the missing drivers.
     
  18. pcjunklist

    pcjunklist Level 1

    Dec 28, 2011
    492
    9
    Boston
    if device manage is only flagged with bluetooth warnings and you don't use any bluetooth devices with the system then simply right click it and disable.



    Check Device Manager for any exclamation marks - drivers may need updating

    How to Use Device Manager:
    http://www.techtalkz.com/windows-7/51598...s-7-a.html
     
  19. malbky

    malbky New Member

    Jun 23, 2011
    985
    11
    Pcjunklist your link leads to a 404 error page not found. Is techtalkz your blog?
     
  20. Spawn

    Spawn Administrator
    Staff Member

    Jan 8, 2011
    16,199
    23,925
    Linked incorrectly, but searching the TechTalkz site, I found this (looks the same):

    http://www.techtalkz.com/windows-7/515982-how-use-device-manager-windows-7-a.html
     
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