Solved c000021a blue screen issue (incl FRST text)

Jotauk

New Member
Joined
May 4, 2018
Messages
4
OS
Windows 7
Antivirus
Norton
#1
Hello,

I'm running Win 7 64 bit and I got the blue screen error.
After using my phone to figure out what may be causing this, I figured out a few things, but I'm limited in my abilities and would like to ask if someone can make me a fixlst file, so I can get back into my system.

Any help is greatly appreciated.
And please let me know if you need any additional information.

Thanks in advance!
 
Operating System
Windows 7
Are you using a 32-bit or 64-bit operating system?
64-bit (x64)
Infection date and initial symptoms
Blue screen started yesterday
Current issues and symptoms
after Windows starting screen it blue screens and restarts
Steps taken in order to remove the infection
reading forums
stressing
Logs added to Help Request
FRST.txt

Attachments

TwinHeadedEagle

Removal Expert
MalwareTips Staff
Verified
Joined
Mar 8, 2013
Messages
22,359
OS
Windows 10
Antivirus
ESET
#4
Can you perform a System Restore from Recovery? I don't see any malware that could have caused this issue.
 
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Jotauk

New Member
Joined
May 4, 2018
Messages
4
OS
Windows 7
Antivirus
Norton
#5
Thanks again for looking into this.
I cannot perform a system recovery, I don't have any restore points.
I was pretty sure it was a malware issue.
hmmm.
Any ideas on what else I can try, please?
 

TwinHeadedEagle

Removal Expert
MalwareTips Staff
Verified
Joined
Mar 8, 2013
Messages
22,359
OS
Windows 10
Antivirus
ESET
#6
I am not sure what's the cause. You should call a technician for this issue.
 
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