Massiel

New Member
10/16 got a message that I needed to call a 1-800 because I had a virus, could not get close out the message, checked my AVG and all the circles were red, I then shut down PC, when I restarted it said preparing automatic repair, then it says choose your keyboard language, but my keyboard nor mouse work. Cannot get the PC to do anything.
 

Massiel

New Member
I feel really stupid, I don't know how I would even begin to do that. The keyboard (wired) is not working, I have tried unplugging it from desktop and using another port but it won't work at all.
 

TwinHeadedEagle

Level 41
Verified
Please download Farbar Recovery Scan Tool x64 and save it to a flash drive.
  • Plug the flashdrive into the infected PC.
  • Click Start and while holding Shift key on your keyboard click Power --> Restart.
Note: It is important that you keep Shift key pressed while doing this or it won't work.
  • Now you should get a window like this where you need to click Troubleshoot.

  • In the next window, click Advanced options and select Command Prompt.
  • Now you should log in into your account and after that Command Promptwindow.
Access the notepad and identify your USB drive

In the Command Prompt please type in:
Code:
notepad
and press Enter.
  • When the notepad opens, go to File menu.
  • Select Open.
  • Go to Computer and search there for your USB drive letter.
  • Note down the letter and close the notepad.


Scan with Farbar Recovery Scan Tool

Once back in the command prompt window, please do the following:
  • Type in e:\frst64.exe and press Enter.
    You need to replace e with the letter of your USB drive taken from notepad!
  • FRST will start to run. Give him a minute or so to load itself.
  • Click Yes to Disclaimer.
  • In the main console, please click Scan and wait.
  • When finished it will produce a logfile named FRST.txt in the root of your pendrive and display it. Close that logfile.

Transfer it to your clean machine and include it in your next reply.
 
Top