Cannot remove MyOSProtect.dll

Colleen Warren

New Member
Thread author
Apr 17, 2016
3
Hi,

I am trying to fix a friend's laptop. His wife downloaded WebProtect thinking it would help. Yeah, bad idea. I have removed the program, however myosprotect.dll still remains in \system32 with 0KB. Any and all help will be appreciated. I thank you in advance. Please let me know what further information you require.
 

Attachments

  • AdwCleaner[C1].txt
    7.2 KB · Views: 3
  • FRST2.txt
    38.5 KB · Views: 3

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Hello,


FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.

    2873ryc.png

  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach report into your next reply.
 

Colleen Warren

New Member
Thread author
Apr 17, 2016
3
Hi TwinHeadedEagle,

Thank you so much for the reply. Here are the files you requested. Please let me know if you need any further information.
 

Attachments

  • FRST_18-04-2016_06-19-03.txt
    38.6 KB · Views: 4
  • Addition_18-04-2016_06-19-03.txt
    39.8 KB · Views: 4

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

  • fixlist.txt
    11.7 KB · Views: 2

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