Jaye

New Member
There are certain folders that I am almost certain were not there before I got infected; in particular there is one called Wdeurka.exe that I do not have access to open. If I try I get the error of "access denied." Zenma identified it but was unable to delete it, it seems like. Ii considered resetting the whole laptop but was unable to through settings. Attached is the log created by Zenma last time I ran it.

Thank you!
 

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TwinHeadedEagle

Moderator
Verified
Staff member
Hello,


Download
Malwarebytes Anti-Rootkit to your desktop.
  • Double-click the icon to start the tool.
  • It will ask you where to extract it, then it will start.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Click in the introduction screen "next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder and paste the content of the following files in your next reply:
    • "mbar-log-{date} (xx-xx-xx).txt"
    • "system-log.txt"
 

Jaye

New Member
I am on my administrator account (the only one on my laptop) and it will get as far as asking for permission to run but the program does not launch and it does not show up as running on the task manager either.

Hello,


Download
Malwarebytes Anti-Rootkit to your desktop.
  • Double-click the icon to start the tool.
  • It will ask you where to extract it, then it will start.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Click in the introduction screen "next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder and paste the content of the following files in your next reply:
    • "mbar-log-{date} (xx-xx-xx).txt"
    • "system-log.txt"
 

TwinHeadedEagle

Moderator
Verified
Staff member
When you double click on mbar-1.10.2.1002-nr.exe archive it should extract on your Desktop. You should see a mbar folder, open it and find the icon like on the picture above.
 

Jaye

New Member
Sorry but I have no such folder on my desktop? I'm assuming it does not get past that asking for permission bit for it to extract it.
 

Jaye

New Member
No it’s still not working :^/ it’s doing the same thing it was doing the first time I downloaded the .exe file
 

Jaye

New Member
It runs but continues to show me the error for the missing drive that I have not been able to install
 

TwinHeadedEagle

Moderator
Verified
Staff member
Okay, this seems to be a tough one.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

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