Moose

Level 22
Hello, Everyone,

Topic: BitDefender Total Security 2012 on X64 Bits O.S.

I have a Windows Ultimate X64 Bits O.S. and I can not get BitDefender Total Security 2012
to install.
Would Norton DNS block BitDefender Total Security 2012 from installing? Any suggestions?
Tried to install on 2 different computer that are X64 O.S. and BitDefender Total Security 2012
will not install?

Many many thanks,

Moose
 

Jack

Level 85
Verified
Staff member
RE: Bit Defender 2012

Moose said:
Hello, Everyone,

Topic: BitDefender Total Security 2012 on X64 Bits O.S.

I have a Windows Ultimate X64 Bits O.S. and I can not get BitDefender Total Security 2012
to install.
Would Norton DNS block BitDefender Total Security 2012 from installing? Any suggestions?
Tried to install on 2 different computer that are X64 O.S. and BitDefender Total Security 2012
will not install?

Many many thanks,

Moose
Norton DNS is just a secure dns ..so it will just block malicious domains from loading in your browser....

What exactly happens?Does the installation process start or ?
From where did you download the installer? It's a web or standard installer?
What security products do you have running in real time?What security products did you previously had installed?
 

Moose

Level 22
RE: Bit Defender 2012

What exactly happens?Does the installation process start or ?

O YES! I got it install and my W7 X64 O.S.
just did not like. W7 X86 run perfectly!

From where did you download the installer? It's a web or standard installer?

http://forum.bitdefender.com/index.php?showtopic=27870&hl=Bitdefender+total+security+2012+will+-install

What security products do you have running in real time?

None! I unistall all of them!

What security products did you previously had installed?
CIS Pro ect.......

I uninstalled Bitdefender 2012!!!
 

jamescv7

Level 61
Verified
Trusted
Those Bitdefender Total Security have a popup of what error has and make the installation abort?

Make sure the previously used security software was fully removed even the leftovers.

There are some errors when Bitdefender installation fails. Link (The product that applies was all version of 2009 so probably the error can still show on 2012)
 

Moose

Level 22
Hello,


BitDefender Total Security 2012 for Windows 7 Ultimate X64 Bits I tried on three computers and was able to install!
But, could not open different software programs for example, Microsoft Office would not work. The screen turn black,so unistall!

I will try to install in two months, maybe the bugs will be work-out.... Not a happy with this experience with
BitDefender Total Security 2012.


Moose:(
 

Jack

Level 85
Verified
Staff member
Ok...This is a very strange problem since it's happening on two different PC's.I for one can't imagine that Bitdefender released a build that doesn't work on 64bits.
Do you have an Administrator account right?Did you previously had Bitdefender installed?
Installation Issues usually occurs either when you do not have sufficient privileges on the Windows user you are currently using or the previous BitDefender product was not removed completely.
Please make sure your current user has Administrative privileges.
Also, to make sure you removed previous BitDefender related files, you can use the bellow uninstall tool.
Go to http://www.bitdefender.com/files/KnowledgeBase/file/BitDefender_Uninstall_Tool.exe and choose "Save to disk" when the window with the BitDefender file appears, then run it. A reboot may be necessary to complete the uninstall process.
 

Moose

Level 22
Kaspersky Internet Security 2012 install and working 100%.
Seem just fine and feel very light on the system? When
can I purchase Kaspersky 2012?
 

Spawn

Administrator
Verified
Staff member
Have you used the BitDefender Uninstall Tool?

Code:
http://bitdefender.com/uninstall
Remember to run as Admin.
 

Moose

Level 22
Yes! I used the Bitdefender Uninstall Tool and just on the W7 X64 bits O.S.
Thank you! Earth and Jack for the information.....
 

Moose

Level 22
From: Moose

I finally got in touch with Live Chat for BitDefender Internet Security 2012!
But, I would feel unsafe on the internet with-out Malwarebtyes and Hitman Pro
as Secondary Scanners install on my Laptops... What is your opinion?
I will leave a copy of the Live Chat with the Tech.....

Presently, I have Kaspersky Internet Security 2012 install with-out any
Headaches?


Eduard: First I would recommend uninstalling Malwarebytes as well as any other security solutions that you might have.
Michaell Moose: What about my
Michaell Moose: Browser Add-Ons: Adblock Plus, Ghostery, Last Pass, and WOT!
Virtualization/Rollback: Shadow Defender
Apps Hardening: EMET 2.1,

Michaell Moose: uninstall the above from the browser also,????
Eduard: You should take off Shadow Defender.
Eduard: The browser add-ons are ok.
Michaell Moose: So Shadow Defender and Malwarebtyes, uninstall?
Eduard: Yes.
Michaell Moose: What about Hitman Pro?
Eduard: Uninstall that also please.
Michaell Moose: Can you look back to over to make sure!

Michaell Moose: Uninstalling everything make me feel unsafe!
Michaell Moose: What can I use as a antispyware?
Eduard: You should uninstall any other security solution besides Bitdefender for it to run well.
Eduard: Bitdefender will be sufficient protection.
Michaell Moose: Browser Add-Ons: Adblock Plus, Ghostery, Last Pass, and WOT! Are Okay!
Michaell Moose: The browser add on are okay?
Eduard: BitDefender Internet security has the Antiphishing and Search Advisor features.
Michaell Moose: What browser's can I use?
Michaell Moose: I use SRWare Iron and Opera Next!
Eduard: You can use any.
Michaell Moose: Okay, I will try! I see what happen? Any other suggestions?
Eduard: The browser add-ons might interfere with Search Advisor.
Michaell Moose: Okay!
Eduard: You can leave those on for now and if the Search Advisor doesn't work you can uninstall them.
Michaell Moose: Okay!
Michaell Moose: Thank you! For your time this evening! Good Night!
 

jamescv7

Level 61
Verified
Trusted
If you install complete for bitdefender, you can try to install the on demand scanner too. Surely it will not hurt for that.
 
D

Deleted member 178

Yes, just uninstall all, reboot, install BD , reboot, install all on-demand scanner, reboot, install the add-ons.
 

Moose

Level 22
Hello, jamesc7 & umbrapolaris!

I will try sometime the middle of the week to re-install BitDefender Internet Security 2012.
I still feel very uncomfortable with just having with-out Hitman Pro and Malwarebtyes.
 

jamescv7

Level 61
Verified
Trusted
Downside of their 2012 was prompting to remove MBAM (if it was install already) in order to continue the installation.
 

Moose

Level 22
Additionally, I could not Microsoft Office 2010 to work by default. I had to add exceptions to all of the executable files. I may just stay away from BitDefender Internet Security 2012, unitil, they/BitDefender fix this issue.
 
D

Deleted member 178

sometimes paid products are worse than free ones. i abandonned BD after testing the trial, few years ago.
 

Moose

Level 22
Here is the latest talk with Live Chat today on 08/14/11


Michaell Moose: Hello,
Operating System: Windows 7 X64 Bits O.S.


You are now speaking with Deborah of Technical Support.
Deborah: Welcome to BitDefender LiveAssistance!, Michaell Moose! Thank you for your interest in our security solution BitDefender.
Michaell Moose: Hello
Deborah: Hello, Michael
! How may I assist you?
Michaell Moose: Bitdefender Internet Security 2012
Michaell Moose: Microsoft Office 2010
Michaell Moose: will not work?
Deborah: Ok so just to make sure that i understand. You installed Bitdefender Internet Security 2012 and your Microsoft Office 2010 does not work?
Michaell Moose: Correct!
Michaell Moose: Microsoft Office 2010 doesn't seem to work by default. The user will need to add exceptions to all of the executable files..... ect...
Michaell Moose: also, I do not like the fact of not having Malwarebtye!
Deborah: And if you turn your Firewall, does it work?
Michaell Moose: not sure!
Deborah: Let's try that, Michaell
Deborah: Turn off your Firewall for 15 minutes
Michaell Moose: okay! another ???
Michaell Moose: Bitdefender Internet Security seem to Windows 7 X64 O.S. seem to be a bit buggy. But X86 Bits O.S. work fine!
Michaell Moose: When do you think the bugs will be fix!
Deborah: What you need to do, Michaell, is to add a rule to your Firewall, so that it would not block your Microsoft Office programs
Michaell Moose: For example?
Michaell Moose: Please!
Deborah: When you click on Firewall, you can see that you have there a programs tab
Michaell Moose: Yes!
Deborah: Click on the Advanced button
Michaell Moose: Okay!
Deborah: And select your rule for the application that you want
Michaell Moose: Okay!
Deborah: After you do, move it to the top of the list using the up arrow from the top right corner
Michaell Moose: Yes!
Deborah: After you perform these actions, Michaell, try using your Microsoft Office and tell me if it works
Michaell Moose: Bitdefender Internet Security seem to Windows 7 X64 O.S. seem to be a bit buggy. But X86 Bits O.S. work fine! When do you think the bugs will be fix?
Deborah: The bugs will be fixed at the next update, Michaell
Michaell Moose: Okay!
Michaell Moose: Thank you for your time an help today, Deborah!
Michaell Moose:
Deborah: Is there anything else I may be able to assist you with at the moment
?
Michaell Moose: No thank you!
Michaell Moose: Bye for now!
Deborah: Alright, Michaell, thank you for choosing BitDefender and have a great day!
Michaell Moose: You too!
 

Moose

Level 22
I will give them a month to get the bugs and headaches out the way. I then, I will try their BitDefender Internet Security 2012.
Not looking good for BitDefender 2012.