Here is the latest talk with Live Chat today on 08/14/11
Michaell Moose: Hello,
Operating System: Windows 7 X64 Bits O.S.
You are now speaking with Deborah of Technical Support.
Deborah: Welcome to BitDefender LiveAssistance!, Michaell Moose! Thank you for your interest in our security solution BitDefender.
Michaell Moose: Hello
Deborah: Hello, Michael
! How may I assist you?
Michaell Moose: Bitdefender Internet Security 2012
Michaell Moose: Microsoft Office 2010
Michaell Moose: will not work?
Deborah: Ok so just to make sure that i understand. You installed Bitdefender Internet Security 2012 and your Microsoft Office 2010 does not work?
Michaell Moose: Correct!
Michaell Moose: Microsoft Office 2010 doesn't seem to work by default. The user will need to add exceptions to all of the executable files..... ect...
Michaell Moose: also, I do not like the fact of not having Malwarebtye!
Deborah: And if you turn your Firewall, does it work?
Michaell Moose: not sure!
Deborah: Let's try that, Michaell
Deborah: Turn off your Firewall for 15 minutes
Michaell Moose: okay! another ???
Michaell Moose: Bitdefender Internet Security seem to Windows 7 X64 O.S. seem to be a bit buggy. But X86 Bits O.S. work fine!
Michaell Moose: When do you think the bugs will be fix!
Deborah: What you need to do, Michaell, is to add a rule to your Firewall, so that it would not block your Microsoft Office programs
Michaell Moose: For example?
Michaell Moose: Please!
Deborah: When you click on Firewall, you can see that you have there a programs tab
Michaell Moose: Yes!
Deborah: Click on the Advanced button
Michaell Moose: Okay!
Deborah: And select your rule for the application that you want
Michaell Moose: Okay!
Deborah: After you do, move it to the top of the list using the up arrow from the top right corner
Michaell Moose: Yes!
Deborah: After you perform these actions, Michaell, try using your Microsoft Office and tell me if it works
Michaell Moose: Bitdefender Internet Security seem to Windows 7 X64 O.S. seem to be a bit buggy. But X86 Bits O.S. work fine! When do you think the bugs will be fix?
Deborah: The bugs will be fixed at the next update, Michaell
Michaell Moose: Okay!
Michaell Moose: Thank you for your time an help today, Deborah!
Michaell Moose:
Deborah: Is there anything else I may be able to assist you with at the moment
?
Michaell Moose: No thank you!
Michaell Moose: Bye for now!
Deborah: Alright, Michaell, thank you for choosing BitDefender and have a great day!
Michaell Moose: You too!