Solved Can't open google chrome; pc very slow; firewall malfunctioning messages

Paolann

New Member
Thread author
May 21, 2015
7
Hello there,
I'm glad I found you guys!
Our pc is been acting out for the last couple of days: slow internet surfing, couldn't get msn signing page; but today got message firewall is malfunctioning and can't open Google Chrome anymore.
I attached the logfiles from the Farbar Recovery Scan Tool as advised.
Please help!
Thank you
 

Attachments

  • Addition.txt
    32.3 KB · Views: 18
  • FRST.txt
    41.4 KB · Views: 22

argus

Former MalwareTips Staff
Verified
Apr 24, 2014
3,395
Hello,

remove%20outdated.jpg
Uninstall some programs

We need to uninstall some unwanted/unneeded programs.
  • Press the
    WindowsKey.png
    + R on your keyboard at the same time. Type appwiz.cpl and click OK.
  • Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time
The list of programs to uninstall:
  • Symantec
After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.



Download and run Norton Removal Tool.

https://support.norton.com/sp/en/us...bversion=1&entsrc=redirect_pubweb&pvid=f-home


FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
 
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Reactions: Paolann

Paolann

New Member
Thread author
May 21, 2015
7
Thank you for your quick response. I followed the steps as advised. Please see attached logs.
 

Attachments

  • Addition2.txt
    30.8 KB · Views: 15
  • FRST2.txt
    36.8 KB · Views: 20

argus

Former MalwareTips Staff
Verified
Apr 24, 2014
3,395
51a612a8b27e2-Zoek.png
Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    51a612a8b27e2-Zoek.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    Code:
    createsrpoint;
    autoclean;
    emptyalltemp;
    bitsadmin /reset /allusers;b
    ipconfig /flushdns;b
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.
 
  • Like
Reactions: Paolann

argus

Former MalwareTips Staff
Verified
Apr 24, 2014
3,395
Re-run zoek and run this script:


Code:
createsrpoint;
autoclean;
C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\Preferences;f
emptyalltemp;
ipconfig /flushdns;b
chrdefaults;

Post its content into your next reply.
 
  • Like
Reactions: Paolann

argus

Former MalwareTips Staff
Verified
Apr 24, 2014
3,395
Is not good, we go again.


Code:
createsrpoint;
autoclean;
C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\Preferences;f
emptyalltemp;
 

Paolann

New Member
Thread author
May 21, 2015
7
:) Google working fine and I was able to open up my msn email. Great!
What did I have in my pc? how can I prevent it to happen again? We uninstalled the antivirus (which I was not very happy with it), what should I use now?
 

argus

Former MalwareTips Staff
Verified
Apr 24, 2014
3,395
I use Avast free, entirely good Antivirus.

The following will implement some post-cleanup procedures:


Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the
    51a5ce45263de-delfix.png
    icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.



Unchecky


Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe


Install Adblock Plus

https://adblockplus.org/
 

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