Troubleshoot Can't run msconfig or regedit and start up folder is empty

[Exit0girl]

Briefly explain your current issue(s)

I went to close quickbooks in the start up menu, but start up folder is empty

Steps taken to resolve, but have been unsuccessful

ran Norton scan and malwarebytes scan with nothing found

Can someone please explain what might be going on with my computer. Thanks so much!

 

[Exterminator]

What does it say when you try to run it? "cannot find the application" ?

 

[Piteko21]

try run norton power eraser or hitmanpro just in case of be a virus and then run wise care,if its a little problem of course .

then run a chek disck to find errors or something folder corrupted or missed.

 

[Exterminator]

What OS are you running?

 

[darko999]

You should give more info about your system and the error itself.

 

[Deleted member 21043]

Hi there @Exit0girl,

Before anyone can fully assist you today, we will need the following information:

- What Operating System are you currently running?
- What is the error message when you try to run the files?
- Have you installed anything "new" recently?
- Can you run CMD and Task Manager?

If both CMD and Task Manager cannot be ran, I will put a slight assumption that you may have a malware infection in your hands, and advise you to go to the following link and create a thread for assistance in the MRA: http://malwaretips.com/categories/malware-removal-and-prevention-services.9/

Spoiler

You could also download HitmanPro 3 cloud scanner from the following website: http://www.surfright.nl/en/hitmanpro/
Run a scan with it, you can create a trial once it's opened to enable malware cleaning. It's a very powerful second-opinion cloud scanner and it has been proven to detect a lot.

Cheers.

 

[Exit0girl]

I am sorry for not including info. I am running Windows 7 and for the last 5 hours did not have a command prompt, when I just went into start I now see the command prompt and now can run msconfig and task manager. Why would the command prompt disappear like that and then come back? I am so confused.

 

[darko999]

I am sorry for not including info. I am running Windows 7 and for the last 5 hours did not have a command prompt, when I just went into start I now see the command prompt and now can run msconfig and task manager. Why would the command prompt disappear like that and then come back? I am so confused.

You should check your windows is up to date, and run some basic on demand scan, like MalwareBytes Antimalware.

 

[nissimezra]

You should check your windows is up to date, and run some basic on demand scan, like MalwareBytes Antimalware.

it has nothing to do with windows up to date or not.
usealy the old viruses like bron.tok use to disable regedit tmgr and folder option. so it sure is a good idea to run a scan with msert.exe and mbam

 

[darko999]

it has nothing to do with windows up to date or not.
usealy the old viruses like bron.tok use to disable regedit tmgr and folder option. so it sure is a good idea to run a scan with msert.exe and mbam

Thats your opinion, I'm talking from my own experience. I had windows running for a while with 0 updates and after a while opening task manager was giving me a BSDOS when some software was running in the background. Incompatibility is next to your door when you don't even want to look at it. All chances are behind the hood you want it or not.

 

[nissimezra]

Thats your opinion, I'm talking from my own experience. I had windows running for a while with 0 updates and after a while opening task manager was giving me a BSDOS when some software was running in the background. Incompatibility is next to your door when you don't even want to look at it. All chances are behind the hood you want it or not.

everything can happen with MS. I do believe you but it might of been compatibility with other program install.
In his case it's a behavior of a virus.
nice weekend.

 

[jamescv7]

If you believe this situation where msconfig and regedit as not running then it may cause to be disabled.

http://www.ehow.com/how_6882595_enable-msconfig.html

http://m.wikihow.com/Enable-Regedit

 

[illumination]

As this looks to still be open, the best course of action is to check all items mentioned in this thread, bu systematically going through them.
By this i mean, first scan the system with an on-demand such as MalwareBytes "as mentioned", then if nothing is found, run windows updates and see if any are missing, then open command prompt in "Admin" and type: sfc /scannow
To make sure there is no file system corruption, at this point if all checks out ok, then more and likely you have a conflict with one of your other programs, anything that could have been installed recently.