cloud protection not working

Status
Not open for further replies.

shmu26

Level 85
Thread author
Verified
Honorary Member
Top Poster
Content Creator
Well-known
Jul 3, 2015
8,150
error message: Kaspersky Security Network is currently not available

but my internet connection is working properly, and I have no other security software installed.
 

safe1st

Level 17
Verified
Top Poster
Well-known
Jan 29, 2016
812
Try restart your system first, and let see what happen
Post it here after that
 

shmu26

Level 85
Thread author
Verified
Honorary Member
Top Poster
Content Creator
Well-known
Jul 3, 2015
8,150
restarted a few times, same problem...
 

shmu26

Level 85
Thread author
Verified
Honorary Member
Top Poster
Content Creator
Well-known
Jul 3, 2015
8,150

safe1st

Level 17
Verified
Top Poster
Well-known
Jan 29, 2016
812
Then try reinstalling your Kaspersky, hopefully it work
 

shmu26

Level 85
Thread author
Verified
Honorary Member
Top Poster
Content Creator
Well-known
Jul 3, 2015
8,150
but I just installed it now.
 

shukla44

Level 13
Verified
Top Poster
Well-known
Jan 14, 2016
601
I had the same problem, sometimes it does that. Mine got fixed by updating the database manually. Try updating your database, checking again if it started working?
 

shmu26

Level 85
Thread author
Verified
Honorary Member
Top Poster
Content Creator
Well-known
Jul 3, 2015
8,150
tried it, still not working
 

shmu26

Level 85
Thread author
Verified
Honorary Member
Top Poster
Content Creator
Well-known
Jul 3, 2015
8,150
BTW
is the kaspersky cloud protection worth fussing over, or maybe it's not really so important?
KTS 2016
win10 pro x64
 

shmu26

Level 85
Thread author
Verified
Honorary Member
Top Poster
Content Creator
Well-known
Jul 3, 2015
8,150
I opened an issue with kaspersky support, but I just thought of something: my ISP does a lot of screening. It's sort of like family protection, but at the ISP level. maybe there is something they are doing that blocks KSN.
 

jamescv7

Level 85
Verified
Honorary Member
Mar 15, 2011
13,070
That issue from KSN is a common on few users affect isolated and likely better report to them by providing the GSI as mentioned above.
 

shmu26

Level 85
Thread author
Verified
Honorary Member
Top Poster
Content Creator
Well-known
Jul 3, 2015
8,150
right. I reported. but they don't answer.
 
Status
Not open for further replies.

About us

  • MalwareTips is a community-driven platform providing the latest information and resources on malware and cyber threats. Our team of experienced professionals and passionate volunteers work to keep the internet safe and secure. We provide accurate, up-to-date information and strive to build a strong and supportive community dedicated to cybersecurity.

User Menu

Follow us

Follow us on Facebook or Twitter to know first about the latest cybersecurity incidents and malware threats.

Top